upgrade broke DTMF from handset

[shiny]

I've been running MJ on the dongle and after the "lucky you" upgrade I got today, I cannot generate DTMF from my handsets. For instance, if I call to check MJ voice mail, I push the star key or any other number on my handset and the system behaves as if I haven't pushed anything. I tried this with three different numbers that I call that require numeric input with the same result. If I push the numbers using the softphone keys on the computer, it works normally. Any ideas?

[murphy]

Try a different phone. It works fine for me.

[stav]

I've been running MJ on the dongle and after the "lucky you" upgrade I got today, I cannot generate DTMF from my handsets. For instance, if I call to check MJ voice mail, I push the star key or any other number on my handset and the system behaves as if I haven't pushed anything. I tried this with three different numbers that I call that require numeric input with the same result. If I push the numbers using the softphone keys on the computer, it works normally. Any ideas?

Can you see the MJ splash screen on your monitor? Had kind of same problem today, look this thread http://www.phoneservicesupport.com/new- ... t7168.html

[momo]

I've been running MJ on the dongle and after the "lucky you" upgrade I got today, I cannot generate DTMF from my handsets. For instance, if I call to check MJ voice mail, I push the star key or any other number on my handset and the system behaves as if I haven't pushed anything. I tried this with three different numbers that I call that require numeric input with the same result. If I push the numbers using the softphone keys on the computer, it works normally. Any ideas?

I wouldn't be surprised if magicjack tried setting their in-house ATA's to In-Band DTMF Tx Rx.

I tried In-Band on my Linksys PAP2T ATA and it also worked to stop the beep noises, like some here are hearing in the MJ system, but didn't let my voicemail account on my actual VoIP service understand the touch tones either.

I wouldn't be surprised if magicjack is monitoring this forum to see how we handle it on our own VoIP services.. ha ha! .. they should've read my updated edited post about it, before changing their software...!

In all actuality, they're most likely trying to keep hacking to a minimum, and broke something else in it.

[Alesana]

If your issue is still not fixed with the trying of new phone handset.. Try to log on to your my.magicjack.com and in there, I found a new button and options that might help with your issue..

[shiny]

Thanks so much Alesana. I do see the new "MagicJack Settings" option on the my.magicjack.com config page. Checking "PIN Not Recognized" and restarting MJ did the trick! I don't remember seeing that option previously. Wonder if it was added recently.