I have a serious issue with MagicJack. On about every 3rd or 4th incoming call, usually the first call from a given phone number, I can't hear anything. It's dead silent, no static or anything, but they can usually hear me.
Other times I get really choppy audio with the caller saying that it's cutting out really bad. I've even had instances where the phone call is going fine and then all of a sudden, they can't hear me.
Occasionally the phone calls are fine.
The MagicJack is running on a computer that's connected via Ethernet to my D-Link DGL-4300 router connected to Comcast cable.
No audio on some incoming/outgoing calls
Moderators: Bill Smith, Pilot
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WarlockWeary
- MagicJack User
- Posts: 47
- Joined: Sat Jan 03, 2009 5:38 pm
#1
1) Play with the audio settings on the advanced menu. They should be only 1/3 of the way up but you might need to adjust them for your particular setup.
2) Try disconnecting the phone from the MJ and making calls from the softphone using a headset or just a microphone. Try it and see if there is any difference.
3) Try using another phone? If you scan this forum you'll see that users have had a large variety of success/failure with various phones. Some cordless phones work great and some don't work at all. Most corded phones work w/o any problems. If you're using a cordless phone, try swapping to a corded phone and see if that makes a difference. Also if you have another cordless phone (different make/model) you might try that too.
4) Update Your Softwear: http://www.magicjack.com/2/magicfix.asp
5) Try disabling the power management feature in each of the USB root hubs on your computer. For Windows XP go into the device manager for hardware and find the USB controller and hit the + sign to expand the listing. Under each USB root hub right click and pull up properties...Find the power management option and uncheck the box that says "Allow the computer to turn off this device to save power." Again make sure you do this for each of the USB root hubs listed.
6) Try a POWERED USB HUB. ( Sometimes this helps )
7) Disable Microsoft Defender ( Seems to work for some )
Do Not Use The Crappy USB Extension Cord That Came With MagicJack!
#2
1) Open Ports on your router ?
2) Open Ports In Windows Firewall ?
3) magicJack uses port 5060 and 5070 UDP.
#3
1) A quality high-speed Internet connection will ensure a clear voice quality.
( Test it at: http://myspeed.visualware.com/voip/ )
If you are experiencing an audio issue not related to your Internet connection:
Please try connecting your magicJack to a different USB port and try again
2) If that does not work:
Please turn of your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.
3) If that does not work:
Please try using a different phone with your magicJack ( Corded Phone ) Not Wireless
4) If that does not work:
Right click on My Computer
Click Properties
Click the Advanced Tab
Under Performance, click Settings
Click the Advanced tab
Under Processor Scheduling, check the round button called Background Services
Click Apply
Click OK
Click OK again.
Now restart your magicJack and try a couple of calls to see if the quality improves.
5) If that does not work:
Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.
6) If that does not work:
If you are using the optional USB cord, please try without it.
7) Goto device manager and Change Your Network Adapter Settings..
A) Advanced Options Change: No - Flow Control ( Disabled )
( Sometimes This Helps )
B) Also Change Your Network Adapter Power Settings : Un-Check ( Save Power )
#4
Please try the following steps carefully:
1. Right click on "my computer" then select "Properties".
2. Click the "Advanced Tab"
3. You will see a something called "Performance" click on the "Settings" button there.
4. Now click the "Advanced" Tab in there as well.
5. Now you will see something called "Processor Scheduling". There check the round button called "Background Services"
6. Now click "Apply" and then "OK"
7. Click "OK" again.
Now restart your magicJack and try a couple of calls to see if the quality improves.
#5
Please try the following steps carefully:
1. Click on Start tab, open your Control Panel and double click on Internet Options.
2. On Internet Properties window, click on Privacy tab, slide the bar down to "allow all cookies"
3. Under Security tab click on "trusted sites" then click the "sites" button
4. Uncheck the box at bottom left of window that says "require server verification..."
5. Type the following address into the text bar.. http://reg.talk4free.com click the "add" button.. Now type in the following address.. http://my.magicjack.com and click "add".
6. Unplug your magicJack and plug it back into a different usb port.
Please go to My computer and locate the drive named Vista Only, Phone, or removable disk (make sure it is the magicJack drive). Right click that drive, click format, and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again.
http://upgrades.magicjack.com/upgrade/upgrade.exe
If None of the above works ...
Sounds Like you will have to email : Dan Borislow - [email protected]
In the Subject use: I Need Help !
( Seems To Trigger a Auto Forward To Tech Support )
Tell Them you have tried everything on this list and then Ask to be moved to a better / Less used server!
Give it a try worked for me
I will update as more stuff comes from this tech ...
1) Play with the audio settings on the advanced menu. They should be only 1/3 of the way up but you might need to adjust them for your particular setup.
2) Try disconnecting the phone from the MJ and making calls from the softphone using a headset or just a microphone. Try it and see if there is any difference.
3) Try using another phone? If you scan this forum you'll see that users have had a large variety of success/failure with various phones. Some cordless phones work great and some don't work at all. Most corded phones work w/o any problems. If you're using a cordless phone, try swapping to a corded phone and see if that makes a difference. Also if you have another cordless phone (different make/model) you might try that too.
4) Update Your Softwear: http://www.magicjack.com/2/magicfix.asp
5) Try disabling the power management feature in each of the USB root hubs on your computer. For Windows XP go into the device manager for hardware and find the USB controller and hit the + sign to expand the listing. Under each USB root hub right click and pull up properties...Find the power management option and uncheck the box that says "Allow the computer to turn off this device to save power." Again make sure you do this for each of the USB root hubs listed.
6) Try a POWERED USB HUB. ( Sometimes this helps )
7) Disable Microsoft Defender ( Seems to work for some )
Do Not Use The Crappy USB Extension Cord That Came With MagicJack! #2
1) Open Ports on your router ?
2) Open Ports In Windows Firewall ?
3) magicJack uses port 5060 and 5070 UDP.
#3
1) A quality high-speed Internet connection will ensure a clear voice quality.
( Test it at: http://myspeed.visualware.com/voip/ )
If you are experiencing an audio issue not related to your Internet connection:
Please try connecting your magicJack to a different USB port and try again
2) If that does not work:
Please turn of your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.
3) If that does not work:
Please try using a different phone with your magicJack ( Corded Phone ) Not Wireless
4) If that does not work:
Right click on My Computer
Click Properties
Click the Advanced Tab
Under Performance, click Settings
Click the Advanced tab
Under Processor Scheduling, check the round button called Background Services
Click Apply
Click OK
Click OK again.
Now restart your magicJack and try a couple of calls to see if the quality improves.
5) If that does not work:
Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.
6) If that does not work:
If you are using the optional USB cord, please try without it.
7) Goto device manager and Change Your Network Adapter Settings..
A) Advanced Options Change: No - Flow Control ( Disabled )
( Sometimes This Helps )
B) Also Change Your Network Adapter Power Settings : Un-Check ( Save Power )
#4
Please try the following steps carefully:
1. Right click on "my computer" then select "Properties".
2. Click the "Advanced Tab"
3. You will see a something called "Performance" click on the "Settings" button there.
4. Now click the "Advanced" Tab in there as well.
5. Now you will see something called "Processor Scheduling". There check the round button called "Background Services"
6. Now click "Apply" and then "OK"
7. Click "OK" again.
Now restart your magicJack and try a couple of calls to see if the quality improves.
#5
Please try the following steps carefully:
1. Click on Start tab, open your Control Panel and double click on Internet Options.
2. On Internet Properties window, click on Privacy tab, slide the bar down to "allow all cookies"
3. Under Security tab click on "trusted sites" then click the "sites" button
4. Uncheck the box at bottom left of window that says "require server verification..."
5. Type the following address into the text bar.. http://reg.talk4free.com click the "add" button.. Now type in the following address.. http://my.magicjack.com and click "add".
6. Unplug your magicJack and plug it back into a different usb port.
Please go to My computer and locate the drive named Vista Only, Phone, or removable disk (make sure it is the magicJack drive). Right click that drive, click format, and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again.
http://upgrades.magicjack.com/upgrade/upgrade.exe
If None of the above works ...
Sounds Like you will have to email : Dan Borislow - [email protected]
In the Subject use: I Need Help !
( Seems To Trigger a Auto Forward To Tech Support )
Tell Them you have tried everything on this list and then Ask to be moved to a better / Less used server!
Give it a try worked for me
I will update as more stuff comes from this tech ...
-
WarlockWeary
- MagicJack User
- Posts: 47
- Joined: Sat Jan 03, 2009 5:38 pm
-
Darkman90808
- Dan Should Pay Me
- Posts: 701
- Joined: Wed Feb 27, 2008 9:20 pm
If you have not tried MJ on xp or vista that would be a good place to start. As for their servers being overloaded go to the MJ wiki http://en.wikibooks.org/wiki/MagicJack for directions on changing servers.NiteShdw wrote:The only things I can think of are,
1) I'm running Windows 7 on both computers I've tested with MagicJack
2) The MagicJack servers are overloaded.