Where do I go to pay my next years bill?

City Builder · Post by **City Builder** » Tue Oct 06, 2009 3:50 pm

Hi,
On my Magic Jack it tells me that my account is about to come up for renewal and when I click on it, the only options I am shown (after logging in) are to buy a whole new magic jack device and subscribe. I don't need another MJ device mine is fine thank you very much.

So where do I go to just pay the $19.99 for the next 12 months service?

Thanks very much

bitstopjoe · Post by **bitstopjoe** » Tue Oct 06, 2009 4:11 pm

http://my.magicjack.com/
Enter your email address and password.
Next screen ignore everything except the grey bar after all the crap they are trying to sell you. It says my.magicjack
Next screen click on Extend your License

There you go.

Joe Sica

City Builder · Post by **City Builder** » Tue Oct 06, 2009 4:48 pm

Thanks very much,

Apparently they're having difficulties at the moment:
Internal Server Error

So, I'll try again later. Out of curiosity does anybody know when the message comes up in the advertising panel telling you that it's time to renew, how long does that come up before it's actually do? 30 days, 60 days? 7 days?

Thanks again.

bitstopjoe · Post by **bitstopjoe** » Tue Oct 06, 2009 4:53 pm

Mine was about a week or two before it was due to expire.
ALSO, I just went to their web page and looked at my license with no problem.
Try again and see what happens and if the same error, try a different browser.
I ASSUME you are using your correct email address ( the one when you first signed up) and password.?

Joe Sica

City Builder · Post by **City Builder** » Tue Oct 06, 2009 5:01 pm

Yup, was using the right MJ phone number and password. What was producing the server error must have been temporary since it's working now.

Apparently, I've got 3 days to extend my license, guess I better go to the bank and put money in the "internet" bank account that I use only for purchases on the net to avoid having my real bank account ever be jeopardized by being well, I'm sure everybody knows why people do this.

Thanks very much for the assistance, Honestly I would never have thought to try to click on that gray bar that says my magicjack, i just thought that was simply a logo or something like that.

Much appreciated for the help.

Edit: Woops, spoke too soon, when I went through the process to see how it's accomplished, it came up with the server error when I tried to enter a new credit card number. Oh well, I've got 3 days to deal with it, maybe by tonight after I get back from the bank it will be fully functioning again.

bitstopjoe · Post by **bitstopjoe** » Tue Oct 06, 2009 5:41 pm

You can always do an online chat with MJ to let them know what is going on when you try to renew for another year.
Yep they hide it nicely as I am sure some people wind up buying something they didn't want. In fact a few months ago the grey bar was a light grey and hard to see!!! I am waiting for the day they make the bar and the lettering grey

You are very welcome for the help.

This is a GREAT forum and most of us would be lost without it!!! LOTS of info and good people here willing to help ( not so much people who do not even take the time to try a search first!!)

Joe Sica

MJ Problem Solver · Post by **MJ Problem Solver** » Fri Oct 09, 2009 12:58 am

Hi,
Click here.....http://my.magicjack.com/login.html
Enter your phone number and password.
Then click on gray Magic Jack logo at the bottom of the next screen.