NO FEATURES ARE EVER "COMING SOON"

francois · Post by **francois** » Fri Oct 30, 2009 3:55 pm

REALLY
NO FEATURES ARE EVER "COMING SOON"
I THINK MJ JUST SALES THE MJ AND THAT IS IT
NOTHING NEW EVER COMES ALONG THE WAY WITH THEM
JUST NEW AREA CODES THAT is It

luv2uallday · Post by **luv2uallday** » Mon Nov 09, 2009 2:12 am

u r 100% right about that. maybe they aren't generating enough revenue for R&D with their price model and afraid to raise the price to make more money. or they don't care and are just using this as a get rich quick sceme and milk it for what it's worth. If thats the case they will go out of busniess because competitor's like Net talk is kicking their butt and if givin the right conditions will out stip magic jack in market

Nobody beats the Whiz! · Mon Nov 09, 2009 12:01 pm

luv2uallday wrote:u r 100% right about that. maybe they aren't generating enough revenue for R&D with their price model and afraid to raise the price to make more money. or they don't care and are just using this as a get rich quick sceme and milk it for what it's worth. If thats the case they will go out of busniess because competitor's like Net talk is kicking their butt and if givin the right conditions will out stip magic jack in market

Well, I wouldn't go so far as to say that NetTalk is kicking any butt, yet.

Outside of us, who are in the know, the Tk6000 is just not known. The MJ has almost achieved the status of a known household name due to its informercials (for better or worse), retail presence, and its simple head start in the low-cost VOIP market. Let us not also forget the low price buy-in needed to get started.

This holiday season is going to see a lot of impulse gift giving of MJ's. $40 is the sweet spot for such impulse casual gift giving.

MJ is rapidly approaching a "critical mass" level, IMHO, and if they can tip the scales past 10 million users, you may start to see some changes to their business model:

-Tiered pricing structures for additional features/true unlimited use

-Bump in annual renewal price for basic service. Heck, even at twice the price, people would still see it as dirt cheap.

-More resources allocated to customer service and R&D.

Once MJ hits critical mass, there will be many more MJ to MJ calls, which further relieves pressure on the current $40/$20 price model, so who knows? Maybe these prices are sustainable for a good while longer.

Bottom line, is it's too early to praise the Tk6000. The only critical feature of the unit is the direct router connection option (which I covet). But remember, to the casual customer or gift giver, they don't even know that they want it, and they are quite happy to drop $40 to try VOIP, or impress their friends with such a "sophisticated" gift.

We'll see what happens.

luv2uallday · Post by **luv2uallday** » Mon Nov 09, 2009 2:02 pm

well that is MJ"s only advantage is market saturation. And that is where NetTalk fails at.

BUT if Nettalk can overcome that and achieve a greater market awereness it would put MJ out of business. various reasons

Simplicity no computer needed to run it (hook to up register it and start dialing)

Reliablity Net talk has very few reliability issues, and very few complaints

Sound quality Since Net talk uses its own processor it's quality is much higher and stable than MJ could ever achieve. and it's consistant as well.

Customer service - MJ is run by chat by people who read scripts, after studying net talk customer service found to be far superiour they don't have chat but use live operators. They don't run scripts but give honest answers

Problem resolution. it can take hours on chat and days waiting for a fix
or no solution at all with MJ customer service. Net talk is responsive to any cusotmer complaints solving network issues within hours of a problem. one customer even had a problem with a particular phone on their device Net Talk went as far as buying that model of phone and debugging the problem till they fixed that one customer's complaints.
In addtition netalk has their own forums. Their engineers scour them for posted probs complaints and address them immediatly. They seem hungry to keep customer satisfacation high. very impressive

pound for pound Net talk is far superior than MJ. If net talk can ramp up their marketing scheme then MJ is doomed because of competitoin. Those who stay ahead of the rat race will win. And Net talk has taken advantage of MJ akelis heel.

I am a MJ fan i like it but, just because i like MJ doesnt mean i ignore the facts MJ has not evolved to stay competitive. It's been basically the same which now has allowed other companies to surpass it. In time MJ will go down if they don't change. Till then we just enjoy the service.

Nobody beats the Whiz! · Mon Nov 09, 2009 3:46 pm

It seems we tend to agree.

I have no first hand experience with the TK6000, so I can't compare customer service. However, it would not be difficult for anyone to upstage the MJ customer service, so I don't doubt its superiority.

I'm not sure we can declare NetTalk's reliability as the winner, yet. Since they have not yet "caught on," their network has not been surged and taxed in the same way that MJ has. In fact, MJ is a victim of its own success in that regard. My MJ service (clarity and reliability) has ranged from outstanding to adequate. (That doesn't abdicate them from their responsibility to scale up their infrastructure in pace with their sales.)

At $100 for starters, I don't think that NetTalk will have a true holiday surge the way that MJ will again experience.

I also agree that MJ must change to remain the same. Once the VOIP novelty wears off, people are going to expect service and features. However, if they have 10million+ subscribers, evolving service should hopefully be a no-brainer. Then again, this is MJ, we're talking about.

Personally, I am a cheap bastard. Unless my MJ simply becomes unusable, or NetTalk drops their prices, I won't be changing sides. Still, I have no brand loyalty, only savings loyalty.

I give out only my GV number, so whatever carrier I use for my dial tone is irrelevant. I just want it to be cheap and usable.

As you said, let's enjoy our service and hope MJ gets wise.

luv2uallday · Post by **luv2uallday** » Mon Nov 09, 2009 6:21 pm

the $100 price isn't such a hurdle for customers if value is built into that price because in Net talks price model the 100 dollar sticker price includes the device and the first three years of service. IF value is built into that fact it can be alluring to customers noting they don't have to worry about renewing their subscriptions for another 3 years. On top of that. Net talk comes with a one year warrenty included in that price at no additional cost. Compared to it's competitor that adds alot of security for a purchase price. and throw in the 30 day money back garentee. All these combined can be much more valuable than the fourty dollar competitor.

There could be an improvement to me in this model by make it multi tiered one year service to 3 year service and adjst prices accordingly to each service level.

But, again the 100 dollar price tag isn't such a hurdle if the benefits are sold right.

Nobody beats the Whiz! · Mon Nov 09, 2009 7:20 pm

luv2uallday wrote:the $100 price isn't such a hurdle for customers if value is built into that price because in Net talks price model the 100 dollar sticker price includes the device and the first three years of service. IF value is built into that fact it can be alluring to customers noting they don't have to worry about renewing their subscriptions for another 3 years. On top of that. Net talk comes with a one year warrenty included in that price at no additional cost. Compared to it's competitor that adds alot of security for a purchase price. and throw in the 30 day money back garentee. All these combined can be much more valuable than the fourty dollar competitor.

There could be an improvement to me in this model by make it multi tiered one year service to 3 year service and adjst prices accordingly to each service level.

But, again the 100 dollar price tag isn't such a hurdle if the benefits are sold right.

I think, if you took a potential new VOIP customer, and gave him the choice between a $40.00 experiment with VOIP that he could buy at Walmart or the choice of a $100.00 VOIP investment that he had to order and wait for, he'll take the Walmart special.

He doesn't yet want to commit to $100 for three years, because he really doesn't believe VOIP is real until he gets that first dial tone.

Now imagine he chose the $40 Walmart special. He goes home, plugs it in, and calls Aunt Suzie within 5 minutes, and gets to gloat about what a technological wizard he is! So, to further play up his new role as the family "tech geek", he decides the MJ is going to be his default Christmas/b-day gift for all friends and families. He knows it's only $40.00, but he also knows about the "wow factor" when they get that first dial tone. Suddenly, everyone's calling Aunt Suzie on HER MJ, with THEIR MJ. It's just plain madness!

Now, you and I both know that not until after the New Year's celebrations does the hang over set in. Now, people are starting to have choppy calls, forgotten passwords, loading problems, and then they reach to call customer service. Wait, my computer has to be ON?!?! Then, boom! They finally start to see behind the curtain of MJ. Of course, MJ still has made a ton of sales, and for the most part, the customers are okay with its foibles, because of the price. They'll at least ride out the year.

It's at that point that TK6000 could start to be appealing. The "free" first year is up, and now that $100.00 TK6000 with three years service doesn't sound so bad. If by then, MJ hasn't stepped up their service, they will lose people. If people are still having only minor problems with the MJ, they'll probably drop another $20.00 for the new year.

It will be tough for NetTalk to push the "pay us $100, because we have better service" line.

I agree with you. If I could get a TK6000 for $50 for the first year, with the option to add two years for another $50.00 during that first year, they'd start to get those entry level VOIP customers.

RobQ · Post by **RobQ** » Tue Nov 10, 2009 12:58 pm

I have Nettalk for almost a month now.
Call quality is better than my MJ and i paid 100 dollars for life, never to worry anymore payment at all.
How cool is that.

Nobody beats the Whiz! · Tue Nov 10, 2009 2:13 pm

RobQ wrote:I have Nettalk for almost a month now.
Call quality is better than my MJ and i paid 100 dollars for life, never to worry anymore payment at all.
How cool is that.

For the life of the product, not for your life. That's a big difference.

However, you are the exact market for Tk6000, those who have already used other VOIP services, and want an alternative. You are enjoying your choice, which was the right one for you.

MJ will continue to destroy NetTalk in new customers until they either restructure their pricing, or invest heavily in advertising. Even then, it won't really catch on until it can be bought at Walmart.

crackerjack · Post by **crackerjack** » Tue Nov 10, 2009 2:19 pm

Nobody beats the Whiz! wrote:
luv2uallday wrote:
If I could get a TK6000 for $50 for the first year, with the option to add two years for another $50.00 during that first year, they'd start to get those entry level VOIP customers.
That is not likely to happen because of the relatively high cost of the tk6000 hardware. Initial sales price of $50 is not cash flow positive for them. They need the $100 up front to keep the party going....

Think about it...

CrackerJack

Nobody beats the Whiz! · Tue Nov 10, 2009 2:41 pm

crackerjack wrote:
Nobody beats the Whiz! wrote:
luv2uallday wrote:
If I could get a TK6000 for $50 for the first year, with the option to add two years for another $50.00 during that first year, they'd start to get those entry level VOIP customers.
That is not likely to happen because of the relatively high cost of the tk6000 hardware. Initial sales price of $50 is not cash flow positive for them. They need the $100 up front to keep the party going....

Think about it...

CrackerJack

Oh, I'm thinkin', I'm thinkin'.

That is why they'll never get the market penetration of the Magic Jack. They need revenue, and for that they need customers. I know that $100.00 for three years of VOIP is a decent deal, but I'm already a VOIP user. The casual beginner masses aren't going to take a chance on this new fangled VOIP thing by sinking $100 into an unknown element such as the Tk6000 on a whim. $40? (or $50? ) Yes.

They'll get MJ converts (or Skype, Vonage, etc) with their current model, but not first timers. At least now until they get start getting word-of-mouth momentum. They have a very long way to go for that.

Nobody beats the Whiz! · Wed Nov 11, 2009 9:36 pm

Wait. According to the below video, the Tk6000 is manufactured in the U.S. That's a huge selling point, to me. Why don't I see that information proudly plastered on the website?

George is gettin' interested!

Nobody beats the Whiz! · Thu Nov 12, 2009 4:53 pm

Nobody beats the Whiz! wrote:Wait. According to the below video, the Tk6000 is manufactured in the U.S. That's a huge selling point, to me. Why don't I see that information proudly plastered on the website?

George is gettin' interested!

It probably helps if I post the link.

http://www.youtube.com/watch?v=0bgRariywtY

MadDogMike · Post by **MadDogMike** » Thu Nov 26, 2009 3:46 pm

luv2uallday wrote:Sound quality Since Net talk uses its own processor it's quality is much higher and stable than MJ could ever achieve. and it's consistant as well.

You say that, but others have reported garbled speech, stuttering, and hearing every-other-word. Seems like YMMV. I've only had MJ for a day, but it's been good so far. I'm really torn on which way to go. Thinking about ordering NT, trying them both, and returning whichever one I think is inferior.

sabresfan · Post by **sabresfan** » Thu Nov 26, 2009 4:24 pm

MadDogMike wrote:
luv2uallday wrote:Sound quality Since Net talk uses its own processor it's quality is much higher and stable than MJ could ever achieve. and it's consistant as well.
You say that, but others have reported garbled speech, stuttering, and hearing every-other-word. Seems like YMMV. I've only had MJ for a day, but it's been good so far. I'm really torn on which way to go. Thinking about ordering NT, trying them both, and returning whichever one I think is inferior.

When it comes to "budget" voip like MJ and TK if your getting good results with one I would not try the other unless you had the money to spend. If MJ is working for you now I would hold off until your year of MJ is almost up and see if you want to renew. By that time there should be more info on TK and wether or not they will still be around, quality of growing pains and hopefully more local numbers available to people. I like the idea of TK but I would have to see them in business for awhile and get through some of the eventual hiccups that will most likely occur before I would give them a try. My MJ is running great now and I don't want to go through the growing pains with another voip provider again.

MadDogMike · Post by **MadDogMike** » Thu Nov 26, 2009 5:14 pm

sabresfan wrote:When it comes to "budget" voip like MJ and TK if your getting good results with one I would not try the other unless you had the money to spend. If MJ is working for you now I would hold off until your year of MJ is almost up and see if you want to renew. By that time there should be more info on TK and wether or not they will still be around, quality of growing pains and hopefully more local numbers available to people. I like the idea of TK but I would have to see them in business for awhile and get through some of the eventual hiccups that will most likely occur before I would give them a try. My MJ is running great now and I don't want to go through the growing pains with another voip provider again.

Agree completely. That's the exact conclusion I have come to. I'll keep my options open and make a decision when it's time to renew next year. Who knows, maybe by then MJ will have an ATA option.

finder216 · Post by **finder216** » Thu Nov 26, 2009 8:00 pm

MadDogMike wrote:
sabresfan wrote:When it comes to "budget" voip like MJ and TK if your getting good results with one I would not try the other unless you had the money to spend. If MJ is working for you now I would hold off until your year of MJ is almost up and see if you want to renew. By that time there should be more info on TK and wether or not they will still be around, quality of growing pains and hopefully more local numbers available to people. I like the idea of TK but I would have to see them in business for awhile and get through some of the eventual hiccups that will most likely occur before I would give them a try. My MJ is running great now and I don't want to go through the growing pains with another voip provider again.
Agree completely. That's the exact conclusion I have come to. I'll keep my options open and make a decision when it's time to renew next year. Who knows, maybe by then MJ will have an ATA option.

I'll third that. I've had MJ for a month now, running as the lone program on an extra computer...no problems at all. Maybe in 11 months there may be a reason to change something. I'm still just hoping I can port my land-line number before the end of the year....when my land-line service will expire.

ThisIsMyUserName · Post by **ThisIsMyUserName** » Tue Jan 05, 2010 5:01 pm

Stop your useless waiting and do what Idid and dump MJ for TK. With the NetTalk TK6000 (visit www.tk6000.com or www.nettalk.com ) you can either plug it into a computer's USB (for portability) or plug it directly into a router (for operation without a PC or ThinClient). The $100 cost covers you for a lifetime, with no annual bills at all. There are MANY more features as well. Anyone want my MJ for dirt cheap? It has 4 years of time left on it and the # can still be changed for free. Just PM me.

finder216 · Post by **finder216** » Tue Jan 05, 2010 5:07 pm

ThisIsMyUserName wrote:Stop your useless waiting and do what Idid and dump MJ for TK. With the NetTalk TK6000 (visit www.tk6000.com or www.nettalk.com ) you can either plug it into a computer's USB (for portability) or plug it directly into a router (for operation without a PC or ThinClient). The $100 cost covers you for a lifetime, with no annual bills at all. There are MANY more features as well. Anyone want my MJ for dirt cheap? It has 4 years of time left on it and the # can still be changed for free. Just PM me.

Except...I still can't port my number, so in my case NOTHING changes but the fee. It would take 4 years of MagicJack to equal TK's initial fees. None of us may need this in 4 years; who knows where technology will be then.

I canceled my home phone line when MJ changed their statement of letting you port by the end of 2009. I will not be renewing MJ...they are not a committed company. I"ll be using a my cellphone exclusively after that time.