Canada area codes if ever

Features that are coming "soon". Area Codes, Caller ID blocking, Follow me, etc.

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colin12
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Canada area codes if ever

Post by colin12 »

anyone heard anything besides "We do not have that knowledge, but we will send you an e-mail when canada is included" from MJ tech support
thanks for any input :}
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JohnnyFreightTRAIN
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Post by JohnnyFreightTRAIN »

I do!
Canadian area codes are "COMING SOON"!!!

Hahaha, but seriously...
I would forget about it.
It's clearly never going to happen.
Us Canadians always get the short end of the stick, eh? :(
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colin12
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canadian are code

Post by colin12 »

lol
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tinhutjohn
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Post by tinhutjohn »

I have been religiously "chatting" since Sept 2008 about getting a Canadian area code, all to no joy. I keep getting " our engineers are working on it" or "it's next on our list". One could almost get discouraged. Meanwhile I get to make "free" long distance, so I guess that's worth it.
mberlant
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Post by mberlant »

Don't hold your breath waiting. We have US phone numbers because MJ is tightly related to YMAX, which is a full fledged CLEC in the US. YMAX is not licensed as a CLEC in Canada. Until MJ makes a contract for DIDs with a Canadian phone company or YMAX becomes a Canadian phone company, there won't be any DIDs in Canada. Since any path to adding Canadian DIDs would require MJ to make an investment using real money, I don't expect this to happen in my lifetime.

As a parallel, I can't think of any "first class" US-based VoIP phone companies that offer Canadian phone numbers for the same price as US phone numbers, if at all.
mur_phy
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Post by mur_phy »

actually, I'm just as happy having a US area code. when I was asked to make my selection, I tried a state where a friend lives and by happen chance got an area code exactly the same as his so now not only can I contact him but he can call me just like any other local call. Now is that kewl or what eh?
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Post by Tim Me »

I think we will find that when they come up with Canadian area codes, they will charge so much for them that we will not want to pay the extra money and just keep using the US codes.
taariqq
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Post by taariqq »

I read a bit about do not trust - spammer at the following thread, not the whole thing though.

http://www.theblog.ca/peter-forum/magic ... kca/page-1
furious_cruzer
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Post by furious_cruzer »

so its been a year and a 1/2, any updates to whats going on with the canadian area codes?
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Canadian area codes are finally available!

Post by Canadianlady »

Please note that Canadian area codes for MagicJack became available as of late November 2009. There are some limitations:

First, the Canadian codes are only available for those registering a Magicjack. At this time, previously registered numbers may not switch to a Canadian number.

Second, the numbers available are limited. When I last checked, only 3 provinces, Ontario, Manitoba, and Quebec, had some area codes listed, but not many.

Third, Canadian numbers cost an extra $10.00 per year. I had waited almost two years to register my Magicjack while waiting for a Canadian number. My area code was not available, but I chose one for another portion of Ontario.


A representative told me more numbers/area codes are being worked on because there has been such a strong demand from Canadian customers. I also asked if Canadian customers will be able to switch to a new number one time for free, like American customers are able to, but she did not have an answer for me.

If you go to the Magicjack website and the list of area codes, scroll down below the US area codes and you will notice the new list of Canadian codes.

http://www.magicjack.com/9/areacodes.asp

I must admit being pleasantly surprised that MagicJack actually made Canadian area codes available. Another example of "good things come to those who wait."

:D :D :D [/url]
cbert1
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No swicht for canadian number!!!!!!!

Post by cbert1 »

Canadian customers will NOT be able to switch to a new Canadian number one time for free. It will be free Only if you select a US number for your second choice........Answer from MJ second level agent on December 4.

To get a new Canadian number you need to purchase a new device !!!!!! and the pay 10$ / year Extra
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Re: Canadian area codes are finally available!

Post by TransferCutter »

A friend did the customer service chat thing and verified this to be true. So he went online to order a new MJ from their site. When ordering, he selected that he was in Canada from the drop down menu and that created the drop menu where he could pick Ontario. He completed the order and clicked next. The order form came back showing United States now instead of Canada. All other countries were now removed and only US appeared. Since he could not change it from US to Canada, he just clicked next. Another page came up with an error. So, from their site, he cannot order a new MJ for Canada.

I was watching this as he did it and we tried it twice.

Any ideas? How can you order a MJ so he can get a 416 Toronto number?

He can go to http://techdirectcanada.ca/flyer/ and buy 1 from them for $43.99. Any idea if they'll allow him to register it and get a 416 number? Or to get a Canadian number, does it have to be bought directly from them. Can they tell?

Ok, last question, on his current MJ, he bought the extra 5 years service because they advertised 1 free number change and that when Canadian numbers were available, you could change to it. He doesn't mind paying again to buy a new MJ to get the Canadian number but will they transfer his 5 extra years over to a new MJ?

Thanks for reading.
Canadianlady wrote:Please note that Canadian area codes for MagicJack became available as of late November 2009. There are some limitations:

First, the Canadian codes are only available for those registering a Magicjack. At this time, previously registered numbers may not switch to a Canadian number.

Second, the numbers available are limited. When I last checked, only 3 provinces, Ontario, Manitoba, and Quebec, had some area codes listed, but not many.

Third, Canadian numbers cost an extra $10.00 per year. I had waited almost two years to register my Magicjack while waiting for a Canadian number. My area code was not available, but I chose one for another portion of Ontario.


A representative told me more numbers/area codes are being worked on because there has been such a strong demand from Canadian customers. I also asked if Canadian customers will be able to switch to a new number one time for free, like American customers are able to, but she did not have an answer for me.

If you go to the Magicjack website and the list of area codes, scroll down below the US area codes and you will notice the new list of Canadian codes.

http://www.magicjack.com/9/areacodes.asp

I must admit being pleasantly surprised that MagicJack actually made Canadian area codes available. Another example of "good things come to those who wait."

:D :D :D
lenw
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Post by lenw »

this company clearly doesn't treat Cdn customers fairly. I have a US area code too and wanted to change to 416. A while back an agent told me it could be done but the website hadn't been updated to list Cdn area codes in the drop down menu.
I am now told I can never change my number to a Cdn area code but would need to buy a new MJ and then pay an extra $10 per year for that "privilege". what a terrible way to treat existing customers. shabby to say the least.
MD
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Post by MD »

For any other Ontarians registering around this time, there's only Ontario numbers left in the 289 area code, more specifically, Burlington (289-813-04xx), and Oakville (289-812-04xx). Moreover, there's only about ~25 available under each one. Slim pickings :S Would have been nice to have a bit more choice, or at least be able to change to another Canadian area code w/o having to buy a whole new MJ+$10. :?
lenw
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Post by lenw »

The current website indicates area codes available in both 416 and 647 for Toronto. I spoke to another agent today about switching my US area code for a Cdn area code and she advised that "their engineers are working on it" but couldn't give me a guesstimate of the time.
she clearly said they were planning on making it available, but I won't hold my breath.
Canadianlady
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Re: Canadian area codes are finally available!

Post by Canadianlady »

TransferCutter wrote:A friend did the customer service chat thing and verified this to be true. So he went online to order a new MJ from their site. When ordering, he selected that he was in Canada from the drop down menu and that created the drop menu where he could pick Ontario. He completed the order and clicked next. The order form came back showing United States now instead of Canada. All other countries were now removed and only US appeared. Since he could not change it from US to Canada, he just clicked next. Another page came up with an error. So, from their site, he cannot order a new MJ for Canada.

I was watching this as he did it and we tried it twice.

Any ideas? How can you order a MJ so he can get a 416 Toronto number?

He can go to http://techdirectcanada.ca/flyer/ and buy 1 from them for $43.99. Any idea if they'll allow him to register it and get a 416 number? Or to get a Canadian number, does it have to be bought directly from them. Can they tell?

Ok, last question, on his current MJ, he bought the extra 5 years service because they advertised 1 free number change and that when Canadian numbers were available, you could change to it. He doesn't mind paying again to buy a new MJ to get the Canadian number but will they transfer his 5 extra years over to a new MJ?

Thanks for reading.

I am sorry you friend is having difficulty getting a Canadian area code. I waited almost two years, so I definitely understand how frustrating this is. Here is what happened in my situation:

I purchased my MJ two years ago after being told Canadian area codes would be "available soon." I kept waiting for Canadian area codes to become available. I did not register the MJ with a US number. Based on what I am reading about not being able to switch from a US number, I am glad I waited. I was told by numerous MJ representatives to get a US number and that I would be able to switch to a Canadian number once they became available. Perhaps this will be the case in time. After waiting two years for the option to chose a Canadian number, I was thinking the chances were very slim for this to ever become available. I am glad I was proven wrong.

Is your friend trying to order a MJ and have it shipped to Canada? It seems like he was unable to order from the MJ site if I understand correctly. I sent a message to a MJ chat representative and was told Canadian customers are able to order and that only new MJ's are able to register for a Canadian number for an extra $10.00 per year.

As far as buying elsewhere, I really do not see why it would matter, since it is still an unregistered MJ device. To me, it would be the same issue if you or your friend received a new one as a gift.

Does your friend know anyone in the United States who would be able to order a MJ for him and then ship it to him? I only mention this in case the issue of not being able to order through the website comes up again.

If your friend does try ordering through the website, and has trouble again with the order, please have him start a chat and let the representative walk him through this. It may be a hassle going back and forth between the order form and chat window, but he should be able to place an order and have it shipped to Canada. I was able to do this and I know others who have also done this.

Best wishes,

Canadianlady
Canadianlady wrote:Please note that Canadian area codes for MagicJack became available as of late November 2009. There are some limitations:

First, the Canadian codes are only available for those registering a Magicjack. At this time, previously registered numbers may not switch to a Canadian number.

Second, the numbers available are limited. When I last checked, only 3 provinces, Ontario, Manitoba, and Quebec, had some area codes listed, but not many.

Third, Canadian numbers cost an extra $10.00 per year. I had waited almost two years to register my Magicjack while waiting for a Canadian number. My area code was not available, but I chose one for another portion of Ontario.


A representative told me more numbers/area codes are being worked on because there has been such a strong demand from Canadian customers. I also asked if Canadian customers will be able to switch to a new number one time for free, like American customers are able to, but she did not have an answer for me.

If you go to the Magicjack website and the list of area codes, scroll down below the US area codes and you will notice the new list of Canadian codes.

http://www.magicjack.com/9/areacodes.asp

I must admit being pleasantly surprised that MagicJack actually made Canadian area codes available. Another example of "good things come to those who wait."

:D :D :D
cbert1
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Canadian Area Codes

Post by cbert1 »

Canadian Area Codes.
(status of the number available by area code from December 8, 2009)


Available Alberta - Calgary 403 ==== 403-800-xxxx =====
Available Alberta - Edmonton 780 ==== 780-800-xxxx =====
Available B C - N Vancouver 604 ==== 604-210-xxxx =====
Available B C - Vancouver 604 ==== 604-800-xxxx =====
Available B C- W Vancouver 604 ==== 604-229-xxxx =====
Available Manitoba - Winnipeg 204 ==== 204-272-xxxx =====
Available Nova Scotia - Halifax 902 ==== 902-982-xxxx =====
Available Ontario - Hamilton 905 ======= EMPTY =======
Available Ontario - London 226 ======= EMPTY =======
Available Ontario - Niagara Falls 289 ======= EMPTY =======
Available Ontario - Oakville 289 ==== 289-813-xxxx =====
Available Ontario - Burlington 289 ==== 289-812-xxxx =====
Available Ontario - Ottawa 613 ======= EMPTY =======
Available Ontario - Toronto 647 ======= EMPTY =======
Available Ontario - Toronto 416 ======= NOT AVAILABLE !!!
Available Ontario - Windsor 519 ======= EMPTY =======
Available Quebec - Hull 819 ==== 819-800-xxxx =====
Available Quebec - Montreal 514 ======= EMPTY =======
Available Quebec - Quebec City 418 ==== Only 3 numbers left =====


PS....Canadian customers will NOT be able to switch to a new Canadian number one time for free. It will be free Only if you select a US number for your second choice........Answer from higher level support of MagicJack on December 4.
Last edited by cbert1 on Wed Dec 09, 2009 7:34 am, edited 2 times in total.
cbert1
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Canadian Area Codes

Post by cbert1 »

Canadian Area Codes.
(UPDATE status of the number available by area code from December 9, 2009)

Available Quebec - Quebec City 418 ======= EMPTY =======
.
jsherk
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Post by jsherk »

Well the fact they have Canadian numbers is at least an improvement... hopefully they will get more soon since they seem to have sold out of these ones rather quickly!!

Hopefully they will pickup the 705 area code as well!!
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Post by Canadianlady »

A Magicjack chat representative told me they are working to release more Canadian numbers and area codes very soon.

I also hope area code 705 becomes available soon.
cbert1
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Post by cbert1 »

Canadian Area Codes.
(UPDATE status of the number available by area code from December 11, 2009)

Available Ontario - London 226 ======= (226) 777-xxxx ======= NEW NUMBERS ADDED
Available Ontario - Hamilton 905 ======= (905) 581-xxxx ======= NEW NUMBERS ADDED
Last edited by cbert1 on Sat Dec 12, 2009 5:33 pm, edited 1 time in total.
lenw
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Post by lenw »

But did they tell you whether existing MJ owners can switch to a Canadian area code. They tell me you need to buy a new MJ to be able to get one. That wasn't the deal when I bought mine.
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Post by jsherk »

It seems pretty obvious by now from all the posts that they are not going to allow current customers to switch to a Canadian number for free... you will have to order a new MJ with a Canadian number.

But you are still not going to find a better deal for a Canadian number than $30 a year!
cbert1
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Post by cbert1 »

Yes You need to buy a new device to get Canadian phone number and it is one choice...You will not be able to change your Canadian number to another Canadian number for the same device.......When registered you will not have access to Canadian number for free change number.... (Answer from higher level support of MagicJack)

I agree with you.. the info was when available it will be possible to change for Canadian number....( It was an answer to sell MJ to Canadian... now you have to buy a new device for a Canadian number) , and there is a 10$ extra each year for Canadian number.
lenw
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Post by lenw »

Good news (I think)
I wrote Dan Borislow and got a reply from his manager.

Here's what he said this morning, 12/11/09.

Dear Len,

Dan asked me to respond to this.

The option for existing customer's to change to a Canadian phone number will be available shortly. No need to buy a new magicJack.

Sincerely,

Richard
magicJack Tech Support Manager
cbert1
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Canadian area code

Post by cbert1 »

new update for Canadian numbers go to the link :
http://www.phoneservicesupport.com/post50475.html#50475
RjG
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Post by RjG »

What new update, nothing has changed. Thanks for wasting my time.

Still can't change to a Canadian number.
cbert1
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Post by cbert1 »

RjG...

The update was for new numbers in Montreal area !!!!!!!!!! (check the date of the posting.....)
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Post by RjG »

Yay for Montreal. You posted THIS thread in reply to
http://www.phoneservicesupport.com/liar ... t7970.html

This post contained no new information for this issue, just yet another link from you to another thread.

Which yet again contained no information to the subject of "Liar Liar"...

Hence my response.
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Post by jsherk »

Be nice RjG... cbert was just trying to put links to several related threads all together (makes it easier for people that don't know about the other threads to find them)...

You probably wasted more time writing these responses than you did reading his responses! lol
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Post by RjG »

Yaaa, probably.... ;-)
lenw
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Post by lenw »

The following is a quote from MagicJack admin:

Company's Final Response - Posted 12/15/2009
We are working to have Canadian numbers available for existing customers within 2-3 weeks.

That means by the end of the first week in January. Let's hope it's true.
sowhatu
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Post by sowhatu »

so, after paying $40.00 + tax, i gotta pay $10.00 for canadian number, then after 1 year, pay $20.00+$10.00 again.....



well... its still worth it.. beats paying $30.00/mth for cell phone
lenw
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Post by lenw »

That's not the way I understand it. Once MJ gets its act together (who knows when) they claim existing customers can switch to a Canadian area code free assuming that's the first number switch.
but, rules may change, who knows?
grrr
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Post by grrr »

lenw wrote:That's not the way I understand it. Once MJ gets its act together (who knows when) they claim existing customers can switch to a Canadian area code free assuming that's the first number switch.
but, rules may change, who knows?
A Canadian number is $10 per year. I just picked up my second magicJack and got my Canadian number and I will pay another $19.95+$10 USD a year from now. I probably won't renew my US number.

The rules have changed regarding changing from a US number to a Canadian number. It will not be free as initially promised. The charge for a Canadian number is $10/year on either on a new unit or when they set up their system so that we'll finally be able to change an existing US number to a Canadian number.
ebrant
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Post by ebrant »

Talk about false advertising. If you want one, you have to go buy another one, and even then you might not get one as they are running out.

From the Chat.

Charlin: Honestly, we are currently running out of Canadian area codes, but, there will be more to come soonest.

me: so If i buy a new one, i can get one, but not if I already have one

Charlin: Yes, but that is only momentarily.

Me: so you are admitting that you are falsely advertising that it available, when it is clearly not.

me: i could go out buy one then you turn around and say sorry we are out

Charlin: It is not removed from the website for there still be more Canadian area codes to added.

Me: But if there are out when you register it, you are then out of luck and have to buy another new one?

Charlin: No. You need not for changing of existing magicjack number can also be change to Canadian number as well in the near future.

Me: without a firm date in place you are false advertising

end chat.
sowhatu
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Post by sowhatu »

there is no "false advertising".
MAGIC JACK expected no issues for area codes for canada... but they have "hoops" to jump with the canadian CRTC.

CANADIAN cell/phone companies are pressuring crtc to slow progress on MAGIC JACK comming into canada And taking area codes/numbers.
ebrant
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the fasle advertising

Post by ebrant »

The website says you can switch to any of the available area codes, with a link to the area codes. The Canadian area codes are listed. Hence false advertising.
ebrant
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Post by ebrant »

It did not become false advertising until they released the area codes. I am not talking about when they said it would be soon for CDN numbers, but the available ones now.
Tim Me
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Post by Tim Me »

You know, if I can get a 416 or 647 for $10/year, I'll take it. The company probably has costs involved in doing this in Canada as opposed to doing this in the US. It's sitll a deal.

Now if I could just get the better sound quality that I had before Christmas back.
Is anyone else having much worse quality since around New Years?
lenw
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no more one time free switch

Post by lenw »

Not only have they broken their promise of one free switch of area code as well as having Cdn area codes available for existing customers by the end of December, - it's still not available and they now will charge $4.95 for the switch if it ever arrives.
The product is decent but their marketing is awful and their public relations efforts are non existent.
They sound like snake oil merchants.
audiokaos
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Post by audiokaos »

What a load. Bought a new Magic Jack yesterday, didn't have a credit card handy so I selected the option to "Get a free US number (Can be changed at any time in the future) in the installer. Turns out that having done that, they won't let you change it over to a Canadian number!

What a bunch of crooks. Worst support I've *ever* come accross. Absolutely disgusting. I will be urging anyone NOT to support those criminals. Time to register complaints with the CRTC, BBB & anyone else I can think off.
lenw
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BBB

Post by lenw »

I posted a complaint with the Palm Beach FL BBB. Magic Jack lied to them saying existing customers would be able to switch to a Canadian area code within 2-3 weeks (from early December) and there would be no charge. The BBB then closed their file on it and MJ goes on lying.
audiokaos
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Re: BBB

Post by audiokaos »

lenw wrote:I posted a complaint with the Palm Beach FL BBB. Magic Jack lied to them saying existing customers would be able to switch to a Canadian area code within 2-3 weeks (from early December) and there would be no charge. The BBB then closed their file on it and MJ goes on lying.
What's their site / contact info? I'll open up a new complaint with them as well. More complaints they get, the more they'll look into them.
crackerjack
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Re: BBB

Post by crackerjack »

audiokaos wrote:
lenw wrote:I posted a complaint with the Palm Beach FL BBB. Magic Jack lied to them saying existing customers would be able to switch to a Canadian area code within 2-3 weeks (from early December) and there would be no charge. The BBB then closed their file on it and MJ goes on lying.
What's their site / contact info? I'll open up a new complaint with them as well. More complaints they get, the more they'll look into them.
Good luck wit dat!!!!!

Serves you right for buying diect from MJ. Shoulda gone to Radio Shack or Wally World
Good Luck

CrackerJack

MagicJack Customer #73
MagicJack user since May 2007
MagicJack abuser since June 2007
"I gots mo' numbers than a Lotto machine!!!"
audiokaos
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Re: BBB

Post by audiokaos »

crackerjack wrote:
audiokaos wrote:
lenw wrote:I posted a complaint with the Palm Beach FL BBB. Magic Jack lied to them saying existing customers would be able to switch to a Canadian area code within 2-3 weeks (from early December) and there would be no charge. The BBB then closed their file on it and MJ goes on lying.
What's their site / contact info? I'll open up a new complaint with them as well. More complaints they get, the more they'll look into them.
Good luck wit dat!!!!!

Serves you right for buying diect from MJ. Shoulda gone to Radio Shack or Wally World
Who says I bought direct from them? Sheesh, dumbass can't read it seems.
crackerjack
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Re: BBB

Post by crackerjack »

audiokaos wrote:
crackerjack wrote:
audiokaos wrote: What's their site / contact info? I'll open up a new complaint with them as well. More complaints they get, the more they'll look into them.
Good luck wit dat!!!!!

Serves you right for buying diect from MJ. Shoulda gone to Radio Shack or Wally World
Who says I bought direct from them? Sheesh, dumbass can't read it seems.
No, it was a rather oblique, nuanced suggestion that you may want to return it whence you purchased. No wonder you didn't get the hint....
Good Luck

CrackerJack

MagicJack Customer #73
MagicJack user since May 2007
MagicJack abuser since June 2007
"I gots mo' numbers than a Lotto machine!!!"
mesamagic
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Post by mesamagic »

grrr wrote:
lenw wrote:That's not the way I understand it. Once MJ gets its act together (who knows when) they claim existing customers can switch to a Canadian area code free assuming that's the first number switch.
but, rules may change, who knows?
A Canadian number is $10 per year. I just picked up my second magicJack and got my Canadian number and I will pay another $19.95+$10 USD a year from now. I probably won't renew my US number.

The rules have changed regarding changing from a US number to a Canadian number. It will not be free as initially promised. The charge for a Canadian number is $10/year on either on a new unit or when they set up their system so that we'll finally be able to change an existing US number to a Canadian number.
Just FYI, I just purchased a brand-new MJ dongle ( bought and activated last week ) and I had to pay one time only $10 extra for my Canadian/Toronto-based number ( 416-900-xxxx) at first registerring. Then another $69.99 for 5 yrs platinum plan extension and my MJ is good to go until Feb-2016 as my MJ account shown right after I made a payment. Sounds like us Canadians dont have to pay $10/year additional for Canadian numbers as we though. I will confirm this when my credit card statement comes in two weeks from now...

Please note that you need to pick a Canadian number when you register your MJ dongle at the first time or you might have no chance to come back and get it later, well maybe Dan will chance his policy later but Im not sure if it would happen and when...
Kenny2469
MagicJack Contributor
Posts: 70
Joined: Mon Feb 22, 2010 8:33 pm

Post by Kenny2469 »

Probably wont happen, im sure they will use that as an excuse to buy a new unit and re-register a new #... Still, minimal costs compared to the dry humping the phone company does to everyone....
ronam
MagicJack Newbie
Posts: 1
Joined: Tue May 13, 2008 8:01 pm

Post by ronam »

Kenny2469 wrote:Probably wont happen, im sure they will use that as an excuse to buy a new unit and re-register a new #... Still, minimal costs compared to the dry humping the phone company does to everyone....
I've had my MJ for a couple years using a Michigan #. Last week I was able to change it to a Windsor number (519.800.XXXX). Cost was 5 bucks to change numbers and 10 bucks for the CDN number.
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