I am having the strangest of issue. After 5 minutes (or so, after loading the magic jack software) it stops receiving calls. I can still make calls no problem, but all calls incoming go to voicemail after 5 minutes. If I restart the magic jack software the issue resolves for again, about 5 minutes, then they start going to voicemail again.
Here is my system:
Magic jack in USB port to UNIDEN phone (5' cord length)
Windows 7 Ultimate (retail)
AVG 9.0 free
Windows firewall
I've tried basically everything here. Upgraded the MJ software with windows 7 patch, tech support refreshed my phone #, etc. I've disabled both firewall and AVG to see if it helps but nothing.
The weird thing is again: it works for rougly FIVE MINS then stops working.
My networking is behind two routers, both d links but I doubt that is the cause because again, I can make calls at ALL TIMES (outgoing) AND receive for five mins after I restart the software but after that, it stops receiving and sends to voicemail.
I think its a windows 7 issue but I can't be sure. ANY HELP APPRECIATED!
Received calls stop after 5 minutes. STRANGE
Moderators: Bill Smith, Pilot
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Magicjacktechsupport
- MagicJack Contributor
- Posts: 58
- Joined: Fri Aug 21, 2009 8:34 am
You are having issue because of your router . You have mentioned that you are using two linksys router . You can search this forum and you will find that the Linksys router causes this issue . You can try to bypass your router for testing . One another solution for this issue is to upgrade your router's firmware .
Please do response if this help
Please do response if this help
Happy to help you !
Having the same issue.
I'm having the same issue. I have an SMC router and the Motorola WiMAX modem also has firewall and port routing features. Could be fun getting this to work. Will be searching the forums for router settings.
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magicjackserver
- MagicJack Newbie
- Posts: 4
- Joined: Fri May 28, 2010 11:16 pm
Im going to drive this home so people browsing the web can understand. I know this is a problem.
Your NAT (network address translation table) entry expires before magic jack software can re-send another entry. This table is inside your router itself.
Basically your router closes the connection before the magic jack can send out another ping or time to live packet.
Mike (is your router)
Kevin (is the computer hosting your Magic Jack Service)
Steve (is magic jack corporate headquarters)
Its kinda like if (Kevin) yells to Mike "hey Mike, tell Steve that my name is Kevin, and I'm right here waiting for anything Steve needs to tell me" Then later on Steve tells Mike "hey I have data for Kevin(phone call for example)", and Mike reply's "I forgot who Kevin is a long time ago. I cannot route the data."
The exchange between Mike and Kevin occurs ever 10 or less minutes. Kevin needs constantly refresh mikes memory and mike forgets too soon when Steve has an actual return message.
With the magic jack Mike forgets sooner than Kevin can send out another "hey tell Steve I'm here if he has got data"
In your NAT table you need to extend the life of your UDP packets. And because your have two routers your actually doubling your "Mikes" so to speak.
You can use aftermarket firmware to extend the amount of time that "ports" need to stay open. After a certain amount of time they stop listening and it appears to the magic jack service no such computer is online.
Your smartest move would be to move the Magic Jack Computer to the router that is closest to the internet. Most servers of any sort are on the router facing the WEB. (Logically not Physically)
Your NAT (network address translation table) entry expires before magic jack software can re-send another entry. This table is inside your router itself.
Basically your router closes the connection before the magic jack can send out another ping or time to live packet.
Mike (is your router)
Kevin (is the computer hosting your Magic Jack Service)
Steve (is magic jack corporate headquarters)
Its kinda like if (Kevin) yells to Mike "hey Mike, tell Steve that my name is Kevin, and I'm right here waiting for anything Steve needs to tell me" Then later on Steve tells Mike "hey I have data for Kevin(phone call for example)", and Mike reply's "I forgot who Kevin is a long time ago. I cannot route the data."
The exchange between Mike and Kevin occurs ever 10 or less minutes. Kevin needs constantly refresh mikes memory and mike forgets too soon when Steve has an actual return message.
With the magic jack Mike forgets sooner than Kevin can send out another "hey tell Steve I'm here if he has got data"
In your NAT table you need to extend the life of your UDP packets. And because your have two routers your actually doubling your "Mikes" so to speak.
You can use aftermarket firmware to extend the amount of time that "ports" need to stay open. After a certain amount of time they stop listening and it appears to the magic jack service no such computer is online.
Your smartest move would be to move the Magic Jack Computer to the router that is closest to the internet. Most servers of any sort are on the router facing the WEB. (Logically not Physically)