inbound voice drops out for 5-15 secs

zoltan15 · Post by **zoltan15** » Fri Jan 22, 2010 5:12 pm

I had been using MJ (with Comcast) for about a month with no problems, then suddenly about 3 days ago, the signal from the inbound caller occasionally started disappearing to silence for about 5-15 secs at a time. During that period they can here me, but I can't here them. Today it happened about 5 times in a 20 minute call. This is totally unacceptable. I've had people hang up because they think the call has been terminated, even though it hasn't.

Is anyone else experiencing this? Any solutions? It was working fine previously, and no changes have been made to the computer. I don't think the MJ device is the problem either.

magicFox · Post by **magicFox** » Fri Jan 22, 2010 5:31 pm

Sounds like the incoming caller has a horrible cell phone connection or something.

zoltan15 · Post by **zoltan15** » Fri Jan 22, 2010 5:48 pm

No. This happens with everyone I call. Most of them are landlines.

magicFox · Post by **magicFox** » Fri Jan 22, 2010 6:00 pm

zoltan15 wrote:No. This happens with everyone I call. Most of them are landlines.

That's weird, hmmm

bitstopjoe · Post by **bitstopjoe** » Fri Jan 22, 2010 6:06 pm

I had this happen to me last summer. I decided to wait a few days to see if it went away on it's own. It did. I figured it was a MJ server fart...
Some times weird things come up, if you don't see a difference after a few days, MJ chat or here is a place to go.

Joe Sica

zoltan15 · Post by **zoltan15** » Fri Jan 22, 2010 6:21 pm

OK, thanks. That's good to know. I'll give it some more time.

It was frustrating because MJ was previously working so well that I had given up my other phone service.

bitstopjoe · Post by **bitstopjoe** » Fri Jan 22, 2010 7:00 pm

Same here, as of March 2009 MJ is my only means to make outgoing calls. I now have naked DSL which allowed me to keep my landline # to receive calls only...
I would give it till Monday and if you still have problems I would send a detailed email to [email protected]. I am sure they will have you jump though hoops with some bogus things to try so be careful...

Joe Sica