Audio on other end breaks up

CamBlack · Post by **CamBlack** » Sat Jan 23, 2010 11:55 am

Hello everyone!

I have been reading on here for weeks for a fix to my problem to no avail. The audio on my end is crystal clear, I can hear the other person just fine. The problem is, the person on the other end has trouble hearing me, about every 3rd word or so is broken up. The MJ is on a dedicated machine. The machine has 1gb of ram and a 3.0GHz processor, and runs Windows XP, so has plenty of speed for the MJ. There is no antivirus or firewall on that machine. It dosent matter which phone I use, corded, cordless, or even a headset with the softphone, same result with all. It also dosent matter if the computer is hardwired to the router, or wireless. I have forwarded the ports in my router as well as even made that machine the DMZ host, which makes all ports open to that machine. My broadband connection should not be a problem at all either. I have road runner with 10mb down and 1up. If anyone has any suggestions that would be great!

Thanks so much
Cameron Black

sabresfan · Post by **sabresfan** » Sat Jan 23, 2010 1:18 pm

I would try connecting to a different proxy server. Some of MJ's servers are overloaded and it seems you have tried a bunch of things already. You can go to the MJ wiki http://en.wikibooks.org/wiki/MagicJack for instructions or search in the forum for changing proxy servers and you should get a lot of info.

CamBlack · Post by **CamBlack** » Sat Jan 23, 2010 2:50 pm

I tried doing that before but either I didnt do it right, or it just plain didnt work. The proxy server I'm supposed to use is proxy1.tampa.talk4free.com.
I tried changing to the Miami one, and I also used a different one, Columbus I believe. I did this by adding the IP of the tampa server (67.90.16.6) followed by the one I want to use (proxy1.miami.talk4free.com) to the end of the hosts file. I did this, saved the file, and rebooted the machine and still the same problem. Any suggestions?

bitstopjoe · Post by **bitstopjoe** » Sat Jan 23, 2010 3:03 pm

Sorry, I posted that reply ( which I deleted) in error. it was meant for someone else. I clicked on the wrong topic, DOH!!!!!
I MEANT to post here
http://www.phoneservicesupport.com/chop ... t8304.html
I was called an idiot because someone was to lazy to do a search and I told him so.

Silly me

Joe Sica

sabresfan · Post by **sabresfan** » Sat Jan 23, 2010 3:05 pm

The hosts file method has not worked for awhile. Try downloading and running wireshark (I run this myself) and you will be able to see what proxy server you are connecting to. After you are connected make a phone call and see what server your MJ's calls are going through. Just follow the directions in the wiki for changing proxy servers. The list in the wiki is a little outdated for the proxy servers but the method to find them is accurate. This may also help http://www.phoneservicesupport.com/sele ... t4287.html

CamBlack · Post by **CamBlack** » Sat Jan 23, 2010 4:14 pm

Hmm.. I read the wiki and I used this command

Code: Select all

route add 67.90.16.13 mask 255.255.255.255 192.168.1.9

After doing that and restarting MJ, I make a call and wireshark still says its going through 67.90.16.13. The only difference is that now the person on the other end can't hear me at all. Any ideas?

I appreciate all of your help

Cameron

sabresfan · Post by **sabresfan** » Sat Jan 23, 2010 5:41 pm

CamBlack wrote:Hmm.. I read the wiki and I used this command
Code: Select all
route add 67.90.16.13 mask 255.255.255.255 192.168.1.9
After doing that and restarting MJ, I make a call and wireshark still says its going through 67.90.16.13. The only difference is that now the person on the other end can't hear me at all. Any ideas?

I appreciate all of your help

Cameron

Some people in the past have reported that even after they block their proxy server their call will continue to go through that server. 67.90.16.13 looks like the Tampa vms server (this will be the RTP voice packets in wireshark) Are you registering with another server after you block the Tampa server. This will show up while running wireshark and not making a phone call. The Tampa server is 67.90.16.6 make sure you block the Tampa server first and that your MJ is registering with another server first. If you are registering with another server and your calls are still going through Tampa's vms servers you will need to block them as well. There may be more than one vms server so you will need to check by making a test call after you block the vms server and see if the call is being rerouted. When restarting MJ make sure you are not restarting your computer as the blocks will be erased and you will have to start from scratch. After you feel comfortable doing this you can make the blocks persistant so your computer will remember them after turning it off.