No incoming calls after 2 minutes of starting magicjack

Malobye · Post by **Malobye** » Thu Jan 28, 2010 10:59 am

I have a D-link router and when I hook up my computer directly to my modem magic jack works but when I hook up my D-link DIR-625 I can call out but after 2 minutes incoming calls go straight to voicemail without ringing. I have been on the phone countless times to magic jack and also countless times with D-link. Please help me I need precise instructions as I tried to open port 5060 and port 5070 UDT and 80 and 144 on my D-link and when I test to see if the ports are open it says they are not open.

toon guy · Post by **toon guy** » Fri Feb 26, 2010 12:46 pm

Same exact problem here.

Malobye · Post by **Malobye** » Fri Feb 26, 2010 12:54 pm

I finally got so fed up I tried and talked to a million people and nothing worked so I bought a linksys modem and now it works fine.

aerofreaky11 · Post by **aerofreaky11** » Sun Feb 28, 2010 4:30 pm

same problem here. hoping the thin client works with it...

toon guy · Post by **toon guy** » Sun Feb 28, 2010 4:42 pm

Here's what seems to be working for me so far, via MagicJack chat support:

Especially after a restart of the computer: quit MagicJack, & remove the USB device. Let it sit for 1 minute unplugged. Plug in, launch. Sometimes you need to restart via the MJ Menu on the software window.

I also noticed the issues seemed to be related to running my chat software (iChat using AIM). But the above steps have seemed to fix the incoming call situation regardless of the chat software running.

This was on a Mac running OS X 10.6.2.

toon guy · Post by **toon guy** » Sun Feb 28, 2010 4:43 pm

toon guy wrote:Here's what seems to be working for me so far, via MagicJack chat support:

Especially after a restart of the computer: quit MagicJack, & remove the USB device. Let it sit for 1 minute unplugged. Plug in, launch. Sometimes you need to restart via the MJ Menu on the software window.

I also noticed the issues seemed to be related to running my chat software (iChat using AIM). But the above steps have seemed to fix the incoming call situation regardless of the chat software running.

This was on a Mac running OS X 10.6.2.

I probably should also mention that they had me run the Mac updater quite a few times, in fact every time I was on support chat I had to do it, even if I told them I just ran it 15 minutes ago.