Help with MagicJack Error 401

[TaLBoG]

Im using Dell Latitude D600 with WinXP Sp3.

I just installed MagicJack and unfortunately, I always received this error message "Please restart your magicjack and try again [error 401]".

I'll appreciate any help. By the way, I live at Philippines but the address that I registered for the magicjack is a US address.

[bitstopjoe]

Did you even attempt to do a search first? I did and found at least 7 or more 401 error posts.
Here is one:

http://www.phoneservicesupport.com/gett ... t6599.html

Joe Sica

[TaLBoG]

tried some of the troubleshootings already but seems none of it works.

uninstalled Zone Alarm, download the update, use different USB ports.

[johnvan]

I had that when I first installed. I just used the online chat and they reset it on their end.
Took two minutes and has been fine since.

[TaLBoG]

I had that when I first installed. I just used the online chat and they reset it on their end.
Took two minutes and has been fine since.

Do u mind providing me the direct link for the chat support? Unfortunately I couldn't get in to the chat support server/link.

[bitstopjoe]

http://www.magicjack.com/techchat/


Joe Sica

[TaLBoG]

i wen't to that website already. tried to looking for any related issue for Error 401 and still can't get in to the exact link where i could chat with a tech support.

[bitstopjoe]

Jeez Dude.. After you enter what you are searching for click on the live chat icon. YOU CAN'T MISS IT... In fact dont enter anything in the search box and hit search. The live chat icon is RIGHT THERE on the top of the page. If you still don't see it's time to go to the eye dr.

Joe Sica

[TaLBoG]

I'm talking to a live tech right now.

Thank you for all your help. I'll inform you also with the result of our conversation.

[TaLBoG]

It's working fine now. I was able to talk to my relatives now.

Thanks alot for your help and I really appreciate your time.

[bitstopjoe]

It's working fine now. I was able to talk to my relatives now.

Thanks alot for your help and I really appreciate your time.

Glad to hear all is well now..

Joe Sica

[TaLBoG]

The tech who helped me refresh my account/number I think.

I really wanna say Thank You for helping me out and the time you spend.

More power!

[bobbypab]

Try to fix windows registry with RegCure/Registry Mechanic software. It works for me 100%.

[Cygnus X-1]

If you've tried using MJ on multiple machines and it still doesn't work, it is probably a firewall issue with the new upgrade.
I tried all of that stuff only to find out that somehow my computers date had been reset to 2006. Once I set my computer date and time, MJ worked fine.

[rccup7]

Yesterday I received a 401 error and restarted mj several times to no avail. Then I noticed something strange on the restart, as I have a desktop calender. The calender and the computer date was set to Feb2, 2006? Don't know how that happened. But once I right clicked my date icon in the taskbar, and corrected it, the magic jack worked perfectly again! So make sure you have the correct time and date on your computer, and I hope this helps.

[nailgunner]

The calender and the computer date was set to Feb2, 2006? Don't know how that happened.

I had that problem with the date screwing up on my old XP machine whenever I would have a power outage and my computer went through the restarting cycle. Just started happening one day. Never could figure out why and never was able to get it to stop doing it.