Static on Incoming Calls Only - Possible Fix???

[scottj3]

Very strange problem with our MJ that has just popped up in recent weeks. Up until then things had been relatively good. Lately the majority of incoming calls have very loud static. So much static we usually cannot even understand the callers (or the messages they leave if voive mail is left). Here are the two odd things about it: first, the callers hear us just fine, with no static, and second there is no static at all when we place outgoing calls. So for now we just tell people we will call them back, but that does get to be a pain for almost every incoming call.

Anyone else experience this? Any thoughts? Kind of frustrating because this was not an issue in the past. A few things I have tried to no avail: bumping priority of the MJ in Windows XP, cleaning the MJ and USB ports, switching USB ports, rebooting computer and router, etc.

Thanks

[hsweiss]

Try changing proxy servers.

[dsburdette]

I've been having the exact same problem the last few months after running the MJ for close to a year now. 85-90% of incoming calls are worthless and full of static but all outgoing calls are great. My network configuration hasn't changed and I've tried multiple computers (desktop and laptop) to no avail. Additionally, I'm running the latest upgrade for Mac.

Would love a solution or insight....

[scottj3]

Sorry about your problems, but glad to hear I am not the only one. My problem continues, and only with incoming calls. Like you said, static probably 3/4 of the time. This was not a problem until a couple months ago.

I chatted with Majic Jack support they suggested it could be because I was using the USB extension. I removed that from the equation, and selected a new USB port in the back of my desktop. No difference at all, the problem still persists.

I guess I can chat back with support, but not sure how far I will get. If anyone else has any thoughts please share.

[hogster]

I have the same problem and am at wits end trying to figure this out. Incoming calls are static and they can hear on the other end. When I call them back it is clear. Anyone else out there can help on this?

[cvlmjuser]

I'm having the same trouble. And what is exacerbating it is that I am getting it on over half of my voicemail messages. Even in the e-mailed version. Since it is happening with VM I'm assuming it is a MJ problem on their end. If the recording is bad how can it be my equipment? I spent over an hour with "support" last night to no avail, other than for them to tell me that it must be the equipment the people are calling from. Frequency is way too great for that to be a problem. I'm thinking something is up with the way MJ compression or sampling is happening. It is beyond frustrating at this point.

[m3497]

I've been experiencing the same rpoblem and am about ready to reconnect the old landline. A friend of mine was going through the same thing and he gave up. If there is no solution soon I'm going back to ATT. Last chance majic HACK...

[Everton]

Very strange problem with our MJ that has just popped up in recent weeks. Up until then things had been relatively good. Lately the majority of incoming calls have very loud static. So much static we usually cannot even understand the callers (or the messages they leave if voive mail is left). Here are the two odd things about it: first, the callers hear us just fine, with no static, and second there is no static at all when we place outgoing calls. So for now we just tell people we will call them back, but that does get to be a pain for almost every incoming call.

Anyone else experience this? Any thoughts? Kind of frustrating because this was not an issue in the past. A few things I have tried to no avail: bumping priority of the MJ in Windows XP, cleaning the MJ and USB ports, switching USB ports, rebooting computer and router, etc.

Thanks

Saw these suggestion on another site. Maybe you can try to see if it get rid of the problem! http://www.dslreports.com/forum/r243068 ... -SPA2102R1

Confirm that this hum is electrical noise and not related to VoIP. If you pick up the phone and press one digit to silence the dial tone, you will hear hum if caused by electrical noise.

Common causes of hum in ATA setups:

1. Using house wiring not properly isolated from PSTN. Test by connecting one phone directly to ATA with a short cord.

2. Multi-line phone(s) with other line(s) attached to PSTN or another ATA. Test by disconnecting all other lines.

3. Corded phone with mic amplifier in main housing. In this case, gripping the handset cord with your hand usually causes a noticeable change in the hum volume.

4. Cordless phone with base powered by different circuit from ATA. Try plugging both into same outlet.

[scottj3]

Just a bump to see if anyone has found resolution. Seems like many are having the issue. My MJ worked fine for quite a while, and there were no environment changes that could be causing it as far as I know. I just upgraded my computer to a new and very healthy PC running WIndows 7 and am finding exactly the same results. Frustrating.

Any thoughts from anyone if a powered USB hub would help??? I have been considering that for a while but have not pulled the trigger.

[m3497]

Same old problem...a friend of mine tried MJ, had the same problem immediately, and went back to ATT.

[scottj3]

Wow.... just chatted with MJ support again on this issue and actually seemed to get someone who was pretty good. She had me set a few things and I have to say so far so good after several calls. I have no idea if this is permanent, but will post back again after a while.

Support person had me:

- Set Internet Explorer to accept all cookies on the Privacy tab of IE settings in Control Panel (this was the only setting I was not thrilled about making, and may "undo" even if all continues to work - unless of course it brings static back again).
- Add the following 2 addresses to trusted sites: https://my.majicjack.com and https://reg.talk4free.com
- Added a new rule to my Windows firewall to allow UDP connections every time for ports 5060-5070
- Ran a Majic Jack update she linked me to, which I assume is probably just the latest "majic fix" that anyone can get


As I said only cautiously optimistic so far, but I have received several "clean" calls without a static call in the mix. Has been a LONG time since I can say that.

[jackedin]

Very strange problem with our MJ that has just popped up in recent weeks. Up until then things had been relatively good. Lately the majority of incoming calls have very loud static. So much static we usually cannot even understand the callers (or the messages they leave if voive mail is left). Here are the two odd things about it: first, the callers hear us just fine, with no static, and second there is no static at all when we place outgoing calls. So for now we just tell people we will call them back, but that does get to be a pain for almost every incoming call.

Anyone else experience this? Any thoughts? Kind of frustrating because this was not an issue in the past. A few things I have tried to no avail: bumping priority of the MJ in Windows XP, cleaning the MJ and USB ports, switching USB ports, rebooting computer and router, etc.

Thanks

I have been having the same problem just recently...only on incoming calls...I have tried everything and it still is happening.

[FunkyBoss]

I also have this stupid static issue, but always thought the culprit was Google Voice. It seems like all calls that come into my MagicJack through GV have the static. All calls directly into the MJ are okay.

[scottj3]

Just as an update I have had only one call in 3 days that has had the static issue. I don't get a high volume of calls, but this is vastly improved overe what I had been seeing. If you are seeing this issue I would highly recommend the changes I mentioned in the earlier post.

Not ready to say this is 100% fixed yet, but I can say very much improved. MJ is usable again as of now.

[scottj3]

OK.... just as a final update to the saga, I am now a week out from the change. Incoming calls have all been just fine with the exception of about 3 that had some static, but not so bad you could not understand the person. This is far superior to the situation I had before where roughly 50% of incoming calls were not even understandable.

Bottom line is I am pretty happy at this point with the fix posted above, I would highly recommend this if you are seeing the same issues. Or chat with MJ support and mention these fixes if you would prefer to have it come from them (and get the link to the download update which I assume is just the latest MagicFix, but not 100% sure).

Good luck all.

[teedoff]

I have had my MJ for over 3 yrs now, I just recently moved up to Canada from the US and now my troubles are started. My outgoing calls are clear and my incoming calls are all static, even when they leave a voicemail.
I spent almost 4 hrs on the phone with 3 different so-called supervisors. The first one Vinnie really messed up the MJ, it made MJ unusable with a phone, it stayed on headset and wouldn't toggle to phone. This was after almost 3 hrs of so-called troubleshooting, uninstalling, re-installing, etc. It was so bad that I had to totally remove MJ from registry and reload it again...Vinnie was useless!Then I had another supervisor on (forget the name) and tried to get me to do the same as the 1st one...I ended that chat...I don't think they even read the previous chats, they just go on break for 10 minutes while you wait.
Then I got another supervisor Imarie and she tried that cookie thing on me that Scott mentioned as a fix, still my MJ is ALL Static when someone calls...BUT...the outgoing calls are clean...so needless to say, I CAN'T understand what they say on voicemail...it is all static.

I never had this problem for 3 yrs, suddenly it is here.

The tech support do not understand english too well at the best of times. I have used the SAME laptop for MJ only, for over 3 yrs now. Suddenly they want to change all my settings...how dumb is that? It is a problem on Magic Jack's end which leads to the persons MJ account. They have to straighten the problem on their end.

If they had phone support I also think problems would get cleared up much faster. The level one techs are just sitting there reading a manual, they have NO IDEA of how to handle certain problems and when you ask for a supervisor, they pass you on to a glorified level 1 tech that is voted in the top 10%. How dumb is that? Not even a supervisor on the floor.

Well, here I go again to argue with level 1 because hopefully soon MJ designers will get the hint and fix the flaw.

[ollemar]

Today all the sudden problem solved, no more static Took them two weeks to solve it.

[teedoff]

Sorry I'm late getting back...real busy here lately.

I finally got my static fixed. I got in an online chat and immediately asked for a supervisor. I then explained that the static was on ALL incoming calls and also on ALL voicemails so it was not PC specific like all the other techs were trying to prove.

Something clicked in to the techs head this time and he/she said oh, I'll have to esculate this to the MJ engineers and they will have it fixed in 2 days and that they would notify me by e-mail when it was fisxed...I say "don't hold your breathe, because I have never gotten an e-mail from the engineering department yet!".

Funny, I have told them the same story for over 4 hrs that one day and none were smart enough to esculate the problem.

Anyways, after 24 hrs my incoming calls cleared up and I am once again enjoying cheap long distance calls with my MJ, I nevr did get the e-mail I was told would be sent.

It shows that 1 out of a thousand MJ techs do understand some english other than reading out of a book.

I hope this benefits others....just be persistant and plow your way through, fortunately I do PC repairs and knew it was not PC specific.
Good Luck

[ollemar]

Static is back again, fustrating. Incoming calls and voicemail. Going to caht again i hate it.