At My Wits End!!!!

[Jerrynyc]

Have been very pleased with MJ since I got it about 15 months ago..until a few weeks ago when I got a new cellphone..My MJ will not interact with the new cellphone..I can't call it from MJ..I can't use the forwarding option with the new cellphone.
I've been on customer service chat for enlesss hours..I've been helped by Romona,Vincent,Geraldine,Kirsten,Marlyene,Mandy..etc..after walking me through all kinds of settings changes on my computer it always ends up still not working..and a promise to work on a fix from their end..of course I never hear back from MJ and the problem still exists.My MJ is a 917..the new cellphone is 347..I really need to have these two phones be able to interact with each other..the new cellphone is through Assurance Wireless..any help would be GREATLY APPRECIATED..

[VaHam]

Sounds like your cell carrier is not recognizing MJ 917. Try calling your cell provider about this issue. They are the ones who will have to allow the MJ numbers. I am assuming you can call your MJ from your cellphone?

[redpepper]

Until magicJack and your cellphone provider sort out the call terminating issue between them, the only option is to route your call outside the magicJack network to complete the call.

Here is one workaround solution that does that:

1. Sign up for a Google Voice account.

2. Forward your assigned Google Voice phone number to your cellphone.

3. When you want to call your cellphone from your MJ, you will dial your Google Voice number.

[Jerrynyc]

Thanks for the Google Voice suggestion...I did it..it seems to work fine..the whole Google Voice thing is a bit confusing(I am very new to this computer stuff)..I assume if I waited for MJ to fix the 917-347 incompatability I might get too old to use a phone (LOL