Official BEEPING troubleshooting thread

[SouthernCheer]

So the "switching to telephone" didn't work. Here is a transcript of my tech call. I just got off so I don't know if it works or not. Also, uncheck PIN box in settings is supposed to help...
Diana: To better assist you, please give me a little while to review your chat/s, thank you.
Shelli: Sure. Take your time
Diana: you are running windows 7 and you are having bad audio right?
Shelli: Yes
Diana: Let us open ports in your Windows Firewall and add sites in your Internet Options. For you to have a Stable connection to our servers.
Shelli: And now I can't switch to telephone from headset
Diana: Please click the “START”(WINDOWS LOGO) button and select “Control Panel”. On the upper right side, click the dropdopwn menu next to View by and Select “Small Icons”.
Shelli: Window firewall is not active. It is run through norton
Shelli: Can I add the same sites to Norton?
Diana: Please double click “Windows Firewall”. (make sure it is On so that we can add the ports)... Then click Advanced settings in the left column of the Windows Firewall window.
Shelli: It will not let me turn it back on. I am unable to access the buttons that allow me to do that. I click on them and nothing happens
Diana: Please click “Turn Windows Firewall On or Off” and turn On the windows firewall
Shelli: I tried that. It will not let me click it. Nothing happens
Diana: Please click on the round button for the “ON (recommended). For both Home and public .. Then click “OK”.
Shelli: It will NOT let me. I can take a picture of the screen and send it to you if you would like
Diana: please try to go to the advanced settings
Shelli: Done
Diana: 1. Select Inbound Rules in the left column . >>> Select New Rule in the right column. >>> Then put the dot on the circle for Port, in the New Inbound Rule Wizard and then click Next.
Shelli: Done
Diana: 2. please click Protocol and ports, then put the dot on the circle for UDP >>>> then put the dot on the Specific local ports and type 5060 in the box next to it >>> the click the Next button...
Shelli: done
Diana: 3. Please select Allow the connection and then click Next. >>> Make sure the boxes for Domain, Private and Public are Checked then click Next. >>> Then type MJ1 as name and click Finish
Shelli: done
Diana: After that, please do the same 1-3 steps, but name it as MJ2 and the port number is 5070….
Shelli: done
Diana: Please go back to control panel; then double click “Internet Options” A dialogue box named ‘Internet Properties’ will pop up.
Shelli: done
Diana: Please click on the “Security” tab and click “Trusted Sites” then click the “Sites…” button.
Shelli: okay
Diana: Before we add the sites, please Uncheck the BOX for Require Server Verification (on the bottom part of the site window)
Shelli: okay
Diana: In the box for “Add this Web site to the zone:”, please type https://reg.talk4free.com then click “Add” (it will be added in the Web sites: box)
Shelli: done
Diana: Doing the same process, please type https://my.magicjack.com and click add then click OK or Close button
Shelli: done
Diana: Now please select the “Privacy” tab and set the Slider to Low (This is only for now, you can set the setting back to medium later). Then “Apply “ and OK
Shelli: done
Diana: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Diana: http://upgrades.magicjack.com/upgrade/upgrade.exe
Shelli: done
Diana: please have a test call and tell me if we have improvement or we have the same problem.
Shelli: I still can't switch to telephone
Diana: Please go back to the Control Panel and double click the “Sound” icon. A dialogue box named ‘Sound’ will pop up. >>> Then tell me if you have “Handset USB Internet Phone by TigerJet”
Shelli: Yes. It is disabled
Diana: Please click on the “Handset USB Internet Phone by TigerJet” then click the “Properties” button. then check the Device usage dropdown and make sure it is on “Use this device (enable)”.
Diana: that click Apply and OK
Shelli: done
Diana: Please click the MENU on your SoftPhone dial pad and choose “VOLUME/HEADSET CONTROL.” then tell me if you can switch between telephone or headset/other
Shelli: Yes!!!!
Shelli: Thank you!!!
Shelli: I will test it now!
Diana: you are most welcome
Diana: please tell me if we have improvement or we have the same problem.
Shelli: Okay. It may take a while as the beeps and weird musicy things don't happen right away or consistantly!
Diana: does the call get connected?
Shelli: YES!!!!
Shelli: Okay, can't get ahold of anyone who would hav etime to talk now. Is there a way that I can try it at my convenience and then if there is still a problem - not have to jump through all these hoops?
Diana: before you leave,,, To make sure you have the audio codecs that magicJack uses. Please do the following.
Diana: 1. Please go to http://www.divx.com/ and click Free Download
Diana: 2. After the download please click on the file and select Run >>> after initializing Check I Accept the terms and click the Accept button,>>> then Uncheck the Converter , Codec and Web Player, only the Player should be left with a check mark the click Next >>> you can uncheck Norton and click Next…
Diana: 3. After Downloading and installation, please click Finish. No need to enter your email address…
Diana: Note: If you are ask to associate it to MKV files please say Yes
Shelli: hold please
Diana: okay
Shelli: It did not ask me to associate it to MKV files. But if that is not an issue. It is done.
Diana: Please restart your magicjack using the SoftPhone/dial pad by clicking menu>>>advanced users>>>restart... it should help your audio now...

Don’t forget to reset your internet security when you are done. We’ll see if this works.

The tech support told me to download the DivX software also, but he also told me to go to my network settings and put an ISP number in. It worked for a few calls and then it would cut out just enough to still be irritating to my callers.
I am going to try one more thing.
I am going to buy one of those filters you can put on your DSL cable.
I have changed phones, changed internet companies and even moved and it's still doing it.
I had no trouble for over a year....but has been doing it for about six months now.
I really like Magic Jack...I just hope they can fix this problem.

[Turner]

First time today - on all outgoing calls called party complains of hearing tones as if I'm "dialing" during conversation. (I hear nothing on my end).
Will have to stop using MagicJack if this continues - although I paid for 5 years in advance and international calls credit! WOULD APPRECIATE ANY CLUES......

[Nobody beats the Whiz!]

First time today - on all outgoing calls called party complains of hearing tones as if I'm "dialing" during conversation. (I hear nothing on my end).

WOULD APPRECIATE ANY CLUES......

There are 27 pages of clues in this thread. I don't know what else could possibly be said.

[SouthernCheer]

Well, I have been emailing Dan Borislow's address talking to a tech.
I wanted to uninstall and reinstall to try that.
But, the uninstall for a Mac is just too complicated for me.
So, he told me that they are sending me a new one and maybe that will fix the problem.
I find that the tech support overall is pretty good, especially if you email Dan if the chat tech can't solve your problem.
We shall see if the newer model has the same problem.

[Pete Gannon]

I had the problem of disconnection after a chattering noise (beeping, etc). Sometimes it was after just a few minutes. Sometimes after 20 or 25 minutes. After reading the Tech Support Info on changing my Power Management settings for the USB Root Hubs, I went into Control Panel and de-clicked the box - 'Allow Computer to turn off this Device to conserve power.' Now the phone is much more clear and , so far, has not gone to chattering at all even after a half hour call. Thank you! Love my Magic Jack

[SouthernCheer]

I had the problem of disconnection after a chattering noise (beeping, etc). Sometimes it was after just a few minutes. Sometimes after 20 or 25 minutes. After reading the Tech Support Info on changing my Power Management settings for the USB Root Hubs, I went into Control Panel and de-clicked the box - 'Allow Computer to turn off this Device to conserve power.' Now the phone is much more clear and , so far, has not gone to chattering at all even after a half hour call. Thank you! Love my Magic Jack

Well, the new magic jack hasn't stopped the audio problems for me.
I have a Mac Mini.
I wonder how I can try what you have done?
What I don't understand is that I had no trouble the first year with the same computer......so changing a setting like that doesn't make sense to me.
I love the magic jack also, lol...
I am NOT giving up till I find the solution.

[Pete Gannon]

Sad to say that mine seemed fixed for about a day and then started doing it again! I'm going to try using a powered phone to see if that helps. Very disappointing.

[JSD]

I'm a recent user of MJ and I have had the beeping problem also. That's how I found this forum.

I am an Apple user and I find the tech support of MJ to be severely inept in finding the solution.

I have discovered that the beeping is coming from the my software key pad. While on a call, I can see random numbers dialed, one at a time and randomly. I can be on a call for 10 minutes and have no beep or 1 min and get a beep. It is something in their software and it has to do with random dialing. It has nothing to do with volume or our sound cards... IMHO. We must continue to complain. By the looks of this feed, this problem is over a year old. That is not good.

Any help out there for mac users?

thanks
JSD

[yuji22]

I have the same same problem with my Mac. I just ditched my PC and started using a Mac. I never had this problem when the MJ was connected to the PC.

[hokies1999]

My MJ worked great for three mos (apr, may & jun of 2010). Now I have a case of the beeps! MJ really should fix this...

[techineer]

We have more trouble with beeps during a female voice conversation.

I suspect that the MJ is listening to the line for the touchtone frequencies and when it 'thinks' it hears one it regenerates the tone. It is odd that the person speaking doesn't hear it.

I do hope that MJ tech support is actively working on the problem. It is a major irritation.

[Nobody beats the Whiz!]

It is odd that the person speaking doesn't hear it.

It's not that odd when you consider the fact that a person pushes a button to send a tone out, and not to listen to.

Consider also, that the software "assumes" you pressed a local button on your phone, so you should have heard your own beep. Then, when it hears what it thinks is the tone of a button press, it tries to relay it on down the line. There would be no need to provide a feedback beep to the initiator.

[JOFTAA]

So far, I have either missed the solution posted, or there is not one posted. If I missed it, please give me a hint as to where it is.

I am using a SPA2102 and do not have the MJ anywhere near my computer. Nor do I run the MJ software or softphone. There is no way the beeping problem that I am experiencing is coming from the MJ/softphone.

At first, I do not hear the beeping. The person I am speaking to asks about the beeping. As the conversation continues, I can start to hear the beep as well.

What is up with the beep?

Thanks.

[andrewhalladay]

Hello all ye fellow beeping sufferers,

I know we're all hoping that magicJack has taken the initiative themselves to work on fixing this obvious software glitch. However, has anyone taken the time to officially complain to the corporate office? Their customer service has no way to address this issue, clearly, and no one has been able to figure out a sure fire hardware fix for the problem.

I think it would be valuable for all of us to unite in an assertive complaint. Companies generally like to keep a good reputation, and if the public is giving them a bad rap, then they usually take measures to resolve their failing credibility. Take Apple and the recent iPhone antenna issue, for example.

If magicJack's issue is truly just a software issue, it could cost as little as one coder's salary to fix everyone's problems. Way cheaper than having to buy everyone a new phone case, that's for sure.

The fact is, I would recommend magicJack to everyone if it wasn't for this simple, stupid, annoying glitch in their system. Right now, I tell everyone "Well, it's cheap, and you get what you pay for." Not well on their way to being "the fastest growing Telecom company in the World" as they aspire to be.

Here's a survey I created
http://bit.ly/9VZ9dV

and a petition
http://www.ipetitions.com/petition/magicjack/

Help make magicJack take this issue seriously!

[newtoncd]

So far, I have either missed the solution posted, or there is not one posted. If I missed it, please give me a hint as to where it is.

I am using a SPA2102 and do not have the MJ anywhere near my computer. Nor do I run the MJ software or softphone. There is no way the beeping problem that I am experiencing is coming from the MJ/softphone.

At first, I do not hear the beeping. The person I am speaking to asks about the beeping. As the conversation continues, I can start to hear the beep as well.

What is up with the beep?

Thanks.

When I used my PAP2T-NA, the following seemed to fix the beeps:


Set DTMFTx method to: VAT (default is auto)
DTMFTx mode: Strict (default is Strict)
FXSPort Input Gain: -6
FXSPortOutputGain: -8
DTMF Playback Level: -16
DTMF Playback Length: -1

[MattInLA]

This beeping is a nightmare. MJ is unusable. ARE YOU LISTENING DAN BORISLOW? MJ IS JUNK.

[brad h]

I like andrewhalladay's idea. But wait... maybe it's fixed?! Yesterday when I got home and picked up my phone there was no dial tone. I went to the PC and there was a message on the MJ panel that said " don't dial out you will be receiving an important update in the next 60 seconds". An hour later it had not done the update nor did I have my dial tone back. I re-booted the PC and MJ proceeded to do it's update and took away the message.

Today I have not had a single beep! None! Zip! Nada! Usually I can count on at least one beep every minute I am on the phone (usually many more). But today - none!

I notice they are doing heavy TV advertising lately and telling you to get one at Best Buy, Radio Shack, Walgreens, etc. Could it be that one or more of these large retailers has had massive returns and therefore have given MJ a warning? I hope so! They really needed a swift kick in the ass if you ask me!

Anyone else get this update? Did it solve your problem? If not, let's do as andrew suggested and let MJ know that we are NOT happy campers!

[johnccc]

Is anybody still having this problem-- I am, and it is driving me crazy!

[brad h]

I am still having the problem but to a much lessor degree. In a one hour call I will now get from 1 to 5 beeps - about half what it was before - but still unacceptable as far as I am concerned. I am starting to look into other VOIP choices. Any comment on these?

[johnccc]

I never hear the beeps but the person on the other end of the line usually says that it 2 or 3 per minute. And asks me to repeat, "didn't hear you your phone beeped". !!!

I've read a little about settings in a PAPT (?) or other units that mitigate the problem (instead of using the PC and MJ software). I am probably competent to go down that road but it looks like it would be a "project", that I'm not sure I want to...

I bought my dongle in 2007 but only really started trying to use it early this year. I'm wondering if I have an "early version" of the dongle hardware that is more afflicted by this.

Anybody have any suggestions?

[kellster]

HI!
I'm happy to say that my MJ has stopped beeping! After a two+ hour live chat with MJ, here is the simple fix:

-have your MJ application on before you contact MJ live chat.
-from the magicjack site, start a live chat.
-request that the agent 'reset dtmf sensitivity' on their end. (you will need to give them your MJ phone number for this)
-the agent will have you restart the MJ.

That's it!

So far, I've dialed out once and had someone dial me once, both calls of 10 minutes and no beeping. YAY!

I've included the content of the (LONG) live chat below. You'll notice I had to be transferred a couple of time before I got to the person with the solution. Probably best to just skip to the end, to the chat with the agent called 'Hero'.

Aloha,
Kelly


You are now chatting with 'Joan'
Your Issue ID for this chat is LTK43605370172X
Joan: Hello, how may I help you?
kelly: HI!
Joan: Hi Kelly.
kelly: Like many people, I'm experiencing a lot of beeping (as are the people I call) and it's shrill and frustrating. I've noticed that while on non-magic jack site forums there are up to thirty pages of discussions around how to fix this, on the magic jack site there is nothing at all listed about this problem (in technical issues section) which is shocking, given that everyone I know with a magic jack has this problem.
kelly: My request is for the fix and also for it to be posted on the technical issues section to help others.
Joan: Can you make calls to other phone numbers?
kelly: yes, the mj functions fine in all respects. actually i rarely call other mjs...the problem of beeping seems to happen whether its a landline or cell.
Joan: May I have at least 3 phone numbers that you cannot make calls in magicjack pelase?
kelly: (no idea if it also happens calling another mj since I don't do that)
kelly: I CAN make calls to ALL numbers that I dial. It works fine, except that there is the addition of annoying beeping while talking to the person.
Joan: Please wait while I check that for you
kelly: thanks
Joan: One moment please...
Joan: Thank you for waiting.
Joan: May I have your magicjack phone number please?
kelly: Here is a URL with many pages discussing this issue. no one seems to have a decisive answer yet.
kelly: [url]http://www.phoneservicesupport.com/offi ... t6439.html[/url]
kelly: (phone number deleted)
kelly: (ps my MJ has been upgraded with the latest upgrade as of today).
Joan: Thank you.
Joan: One moment please...
kelly: Are you still there?
Joan: Yes
kelly: great.
Joan: Still checking...
Joan: Please wait.
kelly: ok, thanks!
Joan: You are welcome.
Joan: Thank you for waiting.
Joan: Do you see the dial pad on your screen?
kelly: yes
Joan: On your dial pad, please clickmenu>advanced users>restart
kelly: ok, it's restarted.
Joan: Please try to place a test call.
kelly: ok
Joan: Let see if it works now.
kelly: on a call now, just checking.
Joan: Okay.
kelly: I just had someone call me, cause it's usually worse when I receive calls..
Joan: Please click Apple menu at the top-right corner of the screen and choose "System Preferences."
kelly: ok
Joan: Please open “Security”; then click on the “Firewall” tab
kelly: ok, the setting is at 'allow all incoming connections'.
Joan: Please unplug your magicjack and plug in to other USB port.
kelly: I have done this before, many times, and the beeping exists even if I do this.
Joan: One moment please...
Joan: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Roxy'
Your Issue ID for this chat is LTK43605370172X
kelly: ok
Roxy: Hello Kelly. My name is Roxy. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
kelly: ok
Roxy: Thank you for waiting. I'll be with you in just a moment.
Roxy: Open task manager ( to open task manager window, press control + alt + delete on your keyboard at the same time ) and click the tab named processes. Locate and end the following processes: UTSCSI, NEWNET_SETUP, MAGICJACKSPLASH, MJSETUP, MAGICJACK, and MAGICJACKLOADER. If one or several of these are not listed, do not worry.
kelly: I"m on a Mac..
Roxy: I see.
kelly: is there a different command to open something like a task manager?
Roxy: Click Apple Icon, select "System Preferences" and click on " Network ".
kelly: ok
kelly: done.
Roxy: Thanks.
Roxy: Please hold on the shift key on your keyboard while unplugging your magicJack for 15 seconds then plug it back again after.
kelly: ok
Roxy: Click Apple Icon, select "System Preferences" and click on " Network ".
kelly: ok
kelly: done
Roxy: Please click on your active connection.
Roxy: Click on advanced tab.
kelly: ok done
Roxy: Please click on DNS servers.
kelly: done
Roxy: Please type in 67.90.152.122 then click on apply. Then type in 67.107.71.186. Click apply and OK
kelly: they are already both there
Roxy: Okay.
Roxy: One moment please...
Roxy: Open the Safari Browser.
Roxy: Hover the pointer into the word "Safari"
Roxy: Select "Preferences"
Roxy: Click on Security Tab.
kelly: ok done
Roxy: Under Web Content: UNCHECK the box besides "Block pop-up Windows"
kelly: ok, done. (but I don't want pop ups!)
Roxy: Okay.
Roxy: You can change the settings after five minutes.
kelly: ok
Roxy: Then on cookies check the word always.
kelly: ok
Roxy: Thanks.
kelly: I assume I can change that back in a few minutes, I don't want to 'always' accept all cookies.
Roxy: yes.
Roxy: Click Apple Icon, select "System Preferences" and click on Security.
kelly: yep, still there.
There may be a problem communicating with Roxy. Please wait while your chat is transferred to another operator.
You are now chatting with 'Hero'
Your Issue ID for this chat is LTK43605370172X
kelly: hi
Hero: Hello Kelly. My name is Hero. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
kelly: ok
Hero: Is your magicjack currently plugged in?
kelly: yes
Hero: I will be right with you.
Hero: May I have your magicJack phone number, please?
kelly: (deleted) (it was included in the chat already...)
Hero: I'm sorry for the delay. I'll be right with you.
kelly: ok
Hero: I will be right with you.
Hero: Thank you for the information.
kelly: ok
Hero: Let me refresh your connection here in our end.
kelly: ok
Hero: Please hold.
kelly: ok
Hero: Thank you for waiting. I'll be with you in just a moment.
Hero: To take effect the changes that I made here, please restart your magicJack dial pad by going through MENU>ADVANCED USER>RESTART.
kelly: ok
kelly: it's been restarted.
Hero: Is it done?
kelly: yes
Hero: Please try to make a call now.
kelly: generally the beeping is worse when people call me. sometimes it can take 10 minutes before the beeping starts.
Hero: I'm sorry for the delay. I'll be right with you.
Hero: I will be right with you.
Hero: Please contact someone from your contact list and let him/her call you back to check if the problem still exist.
kelly: Can you describe for me which changes you made on your end? I would like to have this information, so that if my friends call (with the same problem) then they can tell the technical person what the fix is... save them time...I've been on this chat for about two hours now so far and you're the third person I've talked to...)
Hero: I did refresh your connection here.
Hero: That resets magicJack settings.
kelly: thanks! So I installed the most recent upgrade, changed my security preferences on both the computer and the internet browser, and you refreshed my connection. Do you know which one of these is the best for fixing this? Or do all things need to happen.
Hero: If I refresh your connection here, you don't need to install the upgrade software for the magicjack.
kelly: ok, thanks.
kelly: So it's been about 8 minutes on this call and so far no beeping.
Hero: You are most welcome.
Hero: Is there anything else I may help you with today?
kelly: I"m wondering if you could post in the troubleshooting section of the magic jack website, this solution, since MANY people have this issue. It will save a lot of time for people if they just know to do a chat and get their connection refreshed on your end.
kelly: I"m also wondering if this can be added to your procedures for the troubleshooting with the agents (so that the chat doesn't need to be escalated to fix the problem, and so that people like me won't have to go though lengthy, unnecessary steps.
Hero: It is not posted in the Websites since this can be done through our end only.
kelly: Yes, but people need to know that it is fixable if they do call in.
Hero: You can simply ask the agent to reset dtmf sensitivity.
kelly: As a reminder, there are thirty pages of posts on this topic alone on the website I mentioned earlier (unoffical magic jack troubleshooting). So many people have this issue. This is what I recommend: listing 'beeping' as an MJ problem, and stating this as the solution: 'Contact MJ by live chat and 'simply ask the agent to reset dtmf sensitivity'. This would really help! (I've had this problem for many months, but this problem was not acknowledged on the MJ site as a technical issue...didn't know that the fix was so easy! MANY people will be happy with you for posting this one line as an ACKNOWLEGEMENT that this is a fixable problem.
Hero: Alright, I understand you, Kelly. No worries, we will try to suggest this to our proper department post such fix in our FAQs.
Hero: We do value you as our customer and we are doing everything to serve you best.
kelly: THANK YOU! I really appreciate it.
Hero: My pleasure assisting you.
kelly: Wishing you a wonderful day, and thanks again for your help.
Hero: You are most welcome.
Hero: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "CLOSE" button on the top right of this screen and the survey will appear. Thanks again! Have a great night!
kelly: My partner's mJ does the same thing
kelly: can you possibly reset his as well?
Hero: Yes, may I have his magicJack phone number?
kelly: Thanks its (deleted)
Hero: Alright. Please hold.
kelly: happily holding
Hero: Thank you.
Hero: Is the magicJack currently plugged in?
kelly: yes
Hero: Please restart your magicJack dial pad by going through MENU>ADVANCED USER>RESTART.
kelly: ok, done
Hero: Alright.
Hero: Is there anything else I may help you with today?
kelly: no, that's it! Thanks a million! And thanks for doing what you can to post this fix on the MJ technical issues part of the site.
kelly: cheers!
Hero: My pleasure assisting you.
Hero: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the"CLOSE" button on the top right of this screen and the survey will appear. Thanks again! Have a great night!

[redpepper]

Based on previous disappointments documented all over this forum, I am a bit skeptical that MJ have developed a true fix for the "beeping" issue. If they had invested time and money in it, you would think they would have pushed out the fix to everybody or at least make users more aware of it on their website.

I hope I am wrong but my guess is that they simply turned off the PIN dialing feature that used to be visible for customers to turn on and off themselves in the my.magicjack.com account interface.

Previously, if you turned off the PIN dialing feature it did stop the beeping problem. The direct side effect of turning off the PIN dialing feature was however a show stopper for many users. By turning it off users could no longer reliably use PIN dialing (DTMF entry) after a call was established for navigating voice response menus from their phone keypad (i.e. Press 0 to reach a customer service representative).

The only simple way to know if that is how they resolved your issue is to see if you can still consistently and reliably navigate various voice menus using your phone keypad over a reasonable number of test calls.

[Dfdo]

I too had the beeping problem lately.

I called and specifically asked them to do the 'DTMF Sensitivity Reset' at their end which seems taken care of the problem. They also wanted me to run the latest update.exe from the web address avlbl for that purpose.

They also wanted me to do the following which makes the PC allow more processing power to background services. It is ok with me since I am using a dedicated PC just to run my MJ. I am not sure how that change from programs to b/g services would affect a regular PC use + MJ.

*** Control Panel-->System-->Advanced-->Settings (under performance)-->Advanced-->Processor Scheduling-->Check Background Svcs-->Apply-->ok

I tested my DTMF input by calling cpl of my cr cards which seems functioning ok ...so far so good.
May be just until the next **** YOU! update...I guess!!

[johnccc]

HI!
I'm happy to say that my MJ has stopped beeping! After a two+ hour live chat with MJ, here is the simple fix:

-have your MJ application on before you contact MJ live chat.
-from the magicjack site, start a live chat.
-request that the agent 'reset dtmf sensitivity' on their end. (you will need to give them your MJ phone number for this)
-the agent will have you restart the MJ.

...

YES! THANK YOU! I did the same thing and it seems to have worked!! (A couple hours of phone calls with NO beeps!)

Cheers,
John

[tricia995]

HI!
I'm happy to say that my MJ has stopped beeping! After a two+ hour live chat with MJ, here is the simple fix:

-have your MJ application on before you contact MJ live chat.
-from the magicjack site, start a live chat.
-request that the agent 'reset dtmf sensitivity' on their end. (you will need to give them your MJ phone number for this)
-the agent will have you restart the MJ.

That's it!

Thank you so much for sharing this! We've had this problem for quite some time, it just kept getting worse and worse. My husband was already on with MJ for a half hr when I found this site. I told him to have the technician do what you suggested and sure enough, it worked!! I just had a 15 min conversation and no beeps!!

I hope more people stumble upon this post, no doubt there are plenty more people having the same problem.

Thanks again!

Tricia

[daniel devereaux]

Window's firewall and a home routers have a built-in firewall. MJ uses ports 5060 and 5070 to send and recieve UDP Voip packets. If you open those 2 ports in your windows firewall and your home router - your call quality will improve sharply (from my experience).

[fudrom]

Had an agent 'reset dtmf sensitivity' on my MJ with no luck in resolving the phone beeping problem.

Any other ideas? I guess when something is too good to be true, it usually is. This sucks.

[drd]

I spent time online with an agent months ago including doing a 'reset dtmf sensitivity' and still have the problem. I wish there was an option to disable dtmf after connecting. That would at least band-aid the problem.

DrD

[forcedfx]

Wow, I dropped my MJ subscription a LONG time ago and I'm amazed that people are still having this problem.

[Katharyn]

Wow, I dropped my MJ subscription a LONG time ago and I'm amazed that people are still having this problem.

I gave up and set my billing to not renew since I CANNOT USE this magicjack due to this beeping. I cannot believe in this day and age that ANYONE would run a business and make customer support virtually impossible to deal with.

MagicJack is a piece of dung. The person who runs MagicJack must be king dung.

[Katharyn]

HI!
I'm happy to say that my MJ has stopped beeping! After a two+ hour live chat with MJ, here is the simple fix: <.....>

AND it turns out to NOT be a valid fix. (More like a KLUDGE!)

My point.

[tfs]

Tried and tried and tried.... lousy stinking beeping is not possible to use. Chat after chat after chat.... (who runs a business that way?).

Long story short... returned this piece of junk. I refuse to "chat" with another automaton that can read a script. If I ran that company the beep would be fixed next version. Too bad.

[CPUjohn]

Still no resolution to beeping problem.

Always from outside caller to MJ+ never hear dialing tones from inside MJ house. More prevalent when direct connected to router than to PC. Setting up MJ+ with manual IP, and adding it as a DMZ, nor adding port forwarding of 5070 and 5080 UDP fixed the issue completely. Having MJ+ support reset "DTMF Sensitivity" or upgrades did not fix problem. (as of 10/21/2011).

I am at the end of my 30 day trial, what else is available with "Telephone Number Porting" available, as I put my number into MagicJack ?

[Matt9876]

sarge912 wrote:
I had UVerse VoIP prior. It had a line filter installed (M-150) Modular RFI line filter.
I installed it on my Magic Jack Plus line and the tones have stopped. Don't know for how long but it seems to be working now.
---------------------------------------------------------------------
Just passing along information.


Found more information on this filter:

http://www.wilcominc.com/Item.cfm?ProdID=104

[CPUjohn]

Matt9876,

You definitely are onto something here !

The last conversation I had with MJ support, told me to move the MJ as far from all other electronics as possible.

I had a mish-mash of wires as my network all came together right next to where I have the MJ+ connected to the routers & switches. I moved the MJ just a few feet over and de-tangled all my wires and low and behold, the beeping is dramatically less (not completely gone, but better).

I suspect that the MJ it is not well shielded or doesn't have much (if any) RF suppression, which would explain why some people have no problems (little electronics where the MJ+ is at), versus a person like me that has tons of equipment (servers, switches, hubs) along with analog phone lines all running parallel right next to each other.

Please keep us up-to-date as to your consistency of "no dialing tones" over the next several days, as I was okay at certain times of day, and during peak telephone hours, the beeping would come back !

Thanks,

[Matt9876]

I rarely get the beeps and due to getting the MJ+ device it is now located about 7 feet away from my wireless/wired Linksys router.

also have it on a line filtered UPS unit.

I hope someone figures this out, sarge912 with the RFI filter said it's back to beeping again.

[CPUjohn]

I have a box of leftover DSL filters from previous installations also, and I added an MPhase DSL filter. There appear to be two types of standard telephone filters; RF (that filters 1-30Mhz), and AM (which filters out AM broadcast & DSL signals). I believe the DSL AM low-band filters might do the trick, I will keep you up to date with how well this works.

[edknn]

I moved my MJ Plus about 4 feet from my modem and router and have not experienced any beeps since. If this continues working, my question is why didn't the people at MJ figure it out? Makes you wonder how they ever developed the product in the first place.

[CPUjohn]

To answer EdKnn's question, I suspect that the MJ+ was located near telephone wiring, and they ran Ethernet to that location. What I was doing was centralizing all telephone wiring very close to where are computers, routers, servers, switches, and accessories all came together. After I figured out what was happening, I kept phone wires at least 12 inches away from computer wires, and remotely powered the MJ+ off a UPS away from a computer power strip.

I am guessing that they probably built the MJ+ to handle normal RF, but being that close to unshielded RF noise, was just too much to inexpensively filter out.

The device should come with instructions to mount far from computers, and if possible, to remote your telephone wiring away from computers. The MJ+ will work best if you use a longer Ethernet cable than the patch cable supplied with the unit. It also helps to plug the MJ+ far away from where the computers are powered. If you use cordless phones, remote the MJ+ near the base unit of the phones, and make a longer Ethernet cable to connect.

[NewGuy]

Thanks to all for the tips; I was able to fix the problems of beeps and short screeches in the MJ+ system I just set up in my house as a trial.

I had MJ+ plugged into a power strip with everything else. I unplugged it and moved it into its own outlet. I removed the flat network cable they supplied and replaced it with a nice cat6 normal, somewhat-round twisted pair 10' cord and moved the whole thing 8' away from the wireless router it had been plugged into and sitting 2' away from before.

One or some combination of those things helped solve the problem; the noise is gone. Everything looks promising now.

[Magic Jack Tips]

I've never experienced the beeping on a call, but I have when trying to get my fax to work.

[CPUjohn]

I would contact MJ and see if they could turn down your DTMF sensitivity. If you can no longer dial with a tone-pad, then it's too low, otherwise, perhaps your particular machine/modem has an issue. I send faxes on my MJ+ with very few problems.

[Mayo]

For me I have sorted the issues, with my Magic Jack Plus...
I used have problems with
The cracks, static,beeps, choppy and cuts in and out sound issues.
After doing these 6 steps all are fixed.

1) I made my Magic Jack DMZ on my router.
(Step by step : http://zaxa.ca/magicjack-plus-not-worki ... ter-solved)

2) On top of it i opened ports 5060, 5070, 49152, 65525 on my router, and gave magic jack plus a static IP.

3) I upgraded the firmware to the latest for my magic jack plus.Plug magic jack into a computer then download
Magic Jack Firmware (Feb 2012) 2.0.13 (a113100301d015) then install it.
For windows get it here http://upgrades.magicjack.com/upgrade/m ... kSetup.exe

A big issue seemed to be:
the location of my magic jack and phone lines... I had them all scattered behind my tv and mixed with my cat 5 cords/ power

cords, cable lines and router. The Magic Jack plus was on a power bar with 10 other things...
From what I read the cat 5 cords/router can interfere with the magic jack (causing cracks and beeps) ..
4) so its better to use a 14foot cat 6 cord(I got a new high quality one) and get the magic jack as far away from the router

and cords as possible... Directly after moving the phone cords and the magic jack to its OWN plug bang it seemed to work

better.

Although what i posted above helped.. I did a few other things, as it wasn't completely fixed.( still some random static

sometimes.)

5) I figured the Magic jack was overheating... during a call I put my hand on it and it was SMOKING hot... remeber this is

computer hardware so heat = BAD...i decided to get an exacto blade and pop the front plate off my magic jack. I then got a

plastic lid from strawberries and cut it to the exact size of the front plate.. I then poped 10-15 holes in the plastic

strawberry lid with a paper hole punch and then taped it back into the place the "magic Jack front plate" sat. I obviously

kept the magic jack faceplate so i can make it "original" at anytime.
(Watch this video to see him holding the front plate @ 5:17 http://www.youtube.com/watch?v=XfTNHcLNdwk)

6) I also Used the included 6 inch usb cord to keep the dongle away from the power plug/heat.


Some other things you might want to know
I used panasonic 6.0 cordless phones.(Model KT-tg9331cta)- not required but recommended
The phone cord to the magic jack was approx 5 feet.
The Cat 6 cord I used was a rocketfish rf-pcc107 high performance cat 6

Since I did these 6 steps (dec 27 2012) my magic jack has worked perfectly, and I recommend you try the steps I listed

above.It took me many days of reseaching, and many days of frustration to lay out this Magic Jack Plus "fix" try them, I hope

they work for you as well.

[slacker29]

We have had the beeping issue going on for months now. It actually started for us after we got hit by Sandy. We had some power outages but nothing blew as we found out over trial and error. We ended up replacing our cable modem, switched from a magic jack plus to a regular magic jack, did all the updates, put the MJ Plus in the DMZ and even put the PC with the regular MJ in the DMZ. None of this worked. Our router is a DLINK 655 which we just replaced recently as well.

After reading a lot of these posts we moved the entire MJ away from where it initially sat. We had the MJ connected pretty close to our router using a 6ft Cat cable and powered up on a strip near the router and cable modem.

We switched back to the MJ plus, moved the MJ to another outlet about 8ft away then ran the Cat 5e cable through a switch we have in our office that is connected to our router. So far no more issues with the beeping. We haven't had any reported beeping issues all day. I hope it stays that way. Thanks for all the advice from everyone.

[slacker29]

Thought my troubles were over after moving the MJ and putting it with a different cable, diff location, and through a switch but once again the beeping has persisted. Ignore my last post saying i got it working because it doesn't.

On top of that there is no way to forward the damn phone number to a landline. What a joke!!!

[anyberg]

After many chats with magic jack online and trying a bunch of different combinations the fix we found was to buy a new DECT cordless phone and have the Magic jackass on the online chat turn off the "extension dialing". The cordless phone generates a dual tone when a number button is pressed which works fine at our bank, comcast, ect, when we need to "press 1 select the billing department". Try it it worked. We have our MJ plugged into our router. Good luck.

[hempster]

Hi
I'm having to same problem.Can you explain a little more in detail what you did to fix the beeps.I don't understand when you say to "turn off the "extension dialing"

Thank you

Max

[Starfire]

As mentioned elsewhere, this problem can easily be fixed by logging into your Magic Jack account and opening the Chat option. Copy/paste the following comment into the Chat window and press Enter.

Hi - My MJ number is XXX-XXX-XXXX. Most people I talk with, report hearing continual, and extremely annoying "beeping" sounds while we're talking - a problem well-known to MJ tech support. Not long ago, I spent over an hour with your higher-level tech dept, and he had me download the latest upgrades and firmware for my MJ unit. He said the "beeping" sound can easily be corrected by having YOU lower my "DTMF sensitivity", then "RESETTING" my MJ unit. I have the MJ unit plugged directly into a USB port, now, and I'm logged in. Will you please decrease my DTMF sensitivity level and reset my MJ unit?

Be sure to replace the XXX's (shown above) with YOUR MJ phone number. The Chat person will make the necessary changes on their end, and then ask you to call someone to test that the beeping sounds have been eliminated. It takes about 5 mins. My experience with MJ Support has been great - they take whatever time is necessary to help you resolve your problem. If the Chat person is unable to help, they will forward your problem to higher-level tech personnel, who will contact you - which could take one week. A little patience on your part, could solve your problem, and deter you from throwing your MJ unit away. [/b]

[DanTheMan54]

This weekend started getting the busy signal and no dial tone, and after over 3 hours in dealing with 2 levels of technical support having me doing all sorts of things with no luck they hung-up on me (had me move my MJ plus directly on the router in another part of the house, guess I took to long). After all of that I rereviewed my setup and found;

that my voice mail timer was set to less than 45 seconds. I changed that to 1 minute and my system started/is working.

hope this helps some of you to check this before you waste your time with tech support who are some of the least technically proficient people I have been in contact with. MJ really needs to rewrite these peoples scripts and teach them the basics of networking hardware.

[SandraLynn]

The problem that I had with MJ changing the dtmf sensitivity is that I then lost touch tone. Chat told me that they only have one setting. I can't tolerate the beeping, but I have to have touch tone. It used to be that if you didn't have touch tone when you made a call, you had the option to just stay on the line. That's not the case with all companies anymore. They end the call if you don't push a selection. MJ said that their engineers can set the sensitivity for both touch tone and to eliminate the beeping. I am awaiting the engineers email. If they do give me both and fix the problem, I will post again.