MJ won't stay "awake", moving mouse fixes it.

prologue · Post by **prologue** » Wed Jul 07, 2010 7:56 pm

My MJ won't stay working for long periods of time. I think that somehow something is "going to sleep" because if you mouve the mouse it will work properly again. This is what actually happens:

I wake up in morning and move mouse/use computer.
If I get a call it will work.
I go away for a few hours, then come back (leaving computer on, no screensavers, no sleeping or any other things {As far as I know} are enabled).
I come back and don't move the mouse/use the computer.
Somebody calls me and it DOESN'T RING. It goes straight to voicemail.
I notice on my other computer that I got an email from magicjack and I have a voicemail message.
I know this person will call back right away so I go back to the computer that the magicjack is connected to and merely move the mouse.
The person calls and it works fine, rings and I can pick up.

What the F is going on? This is a recurring problem, on different computers with different magicjacks.

Diggs · Post by **Diggs** » Wed Jul 07, 2010 8:07 pm

Have you gone into Control Panel-System-Hardware-Device Manger-USB Root Hub-Power Management and unchecked "Allow computer to turn off this device"? Your computer appears to be saving energy by turning off your USB ports when not in use.

tsmith · Post by **tsmith** » Wed Jul 07, 2010 10:00 pm

Yup. Make sure each USB's box is unchecked and then click OK.

prologue · Post by **prologue** » Mon Jul 12, 2010 9:28 pm

That seems to have fixed it. Thanks.