MJ Major Release (1.x to 2.x) "Lucky You" Update

redpepper · Post by **redpepper** » Fri Aug 20, 2010 4:02 pm

As you are probably aware, magicJack is currently forcing out a major new release of their magicJack dialer at the moment. A "heads up" announcement for such a major change would have been useful.

Unlike previous minor updates, this is indeed a major release (i.e. magicJack 1.x to magicJack 2.x). The changes to the magicJack dialer and also to the online account management facility at http://my.magicjack.com are significant both internal and external.

MagicFeatures - Update in Progress (Also Xlitejack, Skyjack and MagicSilence)
In regards to MagicFeatures Plugin, an update is already underway to support the major release changes. The same is true for the Skyjack, Xlitejack and MagicSilence Plugins that were all originally developed from scratch. The updates should hopefully be available in the next few days; however they may take longer depending on the number of changes required. Patience will be required and is definitely appreciated.

NiteShdw · Post by **NiteShdw** » Fri Aug 20, 2010 7:35 pm

How do you know if you have the latest version? I have restarted by MagicJack software and it looks exactly the same as I had before.

bitstopjoe · Post by **bitstopjoe** » Fri Aug 20, 2010 7:40 pm

NiteShdw wrote:How do you know if you have the latest version? I have restarted by MagicJack software and it looks exactly the same as I had before.

Trust me when you get it you will see the difference in the softphone. Nothing drastic, but it is more refined..( No Air Card option for one)
I went back to the old version we have now becuase the update did NOT fix the lost contacts problem.

Joe Sica

tsmith · Post by **tsmith** » Sat Aug 21, 2010 12:31 pm

Gotta love it. It seems the update fixed my wife's MJ contact list on her PC. I still haven't gotten the "Lucky you" as of this morning on mine. Waiting...waiting...waiting....

bitstopjoe · Post by **bitstopjoe** » Sat Aug 21, 2010 1:56 pm

tsmith wrote:Gotta love it. It seems the update fixed my wife's MJ contact list on her PC. I still haven't gotten the "Lucky you" as of this morning on mine. Waiting...waiting...waiting....

Same here, no update as of Sat afternoon.......... Not sure if I should be anxious getting it or not as God only knows what new set of problems it might bring!!

Joe Sica

lychy · Post by **lychy** » Sat Aug 21, 2010 2:51 pm

I talked to tech support and they gave me the download link to do it myself because I hadn't gotten the update.

bitstopjoe · Post by **bitstopjoe** » Sat Aug 21, 2010 2:56 pm

lychy wrote:I talked to tech support and they gave me the download link to do it myself because I hadn't gotten the update.

I did that yesterday. I got it from their web page. I wanted to see IF my contacts came back after I did the update. So I made an image of my C: drive first and did the update. NOPE contacts still gone. Worse yet, I tried making a new contact list ( only added 2 names as I am no dope) and when I restarted MJ, IT TOO WAS GONE!!
So I reverted back to my image with the old version of MJ. My thinking is if they have not pushed it to me yet MAYBE the server I am on is not ready for it. So if after a couple of weeks and I still dont get it I guess I will do the manual update again.
So did you install it? Did your contacts come back?

Joe Sica

tsmith · Post by **tsmith** » Sat Aug 21, 2010 3:22 pm

What's strange to me is my wife's PC is on the same server as my PC, and she got the update. I'll go nuts if I try to figure out their logic (or lack of it) as to who gets it now and who gets it later. Both MJ accounts are in my wife's name, so it doesn't look like it's alphabetical.

One of those things that makes you go "Hmmmmm..."

bitstopjoe · Post by **bitstopjoe** » Sat Aug 21, 2010 3:25 pm

tsmith wrote:What's strange to me is my wife's PC is on the same server as my PC, and she got the update. I'll go nuts if I try to figure out their logic (or lack of it) as to who gets it now and who gets it later. Both MJ accounts are in my wife's name, so it doesn't look like it's alphabetical.

One of those things that makes you go "Hmmmmm..."

WOW that is odd indeed. No rhyme nor reason there that's for sure...
I am going to hold out and see what happens on it's own.

Let me know if and when your update gets pushed through and if your contacts return..

Joe Sica

tsmith · Post by **tsmith** » Sat Aug 21, 2010 3:26 pm

Will do Joe.

fatmaninthebathtub · Post by **fatmaninthebathtub** » Sat Aug 21, 2010 4:30 pm

lychy wrote:I talked to tech support and they gave me the download link to do it myself because I hadn't gotten the update.

So whats the link?

pbjandfritos · Post by **pbjandfritos** » Sat Aug 21, 2010 5:12 pm

fatmaninthebathtub wrote:
lychy wrote:I talked to tech support and they gave me the download link to do it myself because I hadn't gotten the update.
So whats the link?

http://upgrades.magicjack.com/upgrade/upgrade.exe
Ernie

fatmaninthebathtub · Post by **fatmaninthebathtub** » Sat Aug 21, 2010 5:13 pm

pbjandfritos wrote:
fatmaninthebathtub wrote:
lychy wrote:I talked to tech support and they gave me the download link to do it myself because I hadn't gotten the update.
So whats the link?
http://upgrades.magicjack.com/upgrade/upgrade.exe.
Ernie

Thanks

oldtimercurt · Post by **oldtimercurt** » Sat Aug 21, 2010 5:14 pm

Got 404 Not Found for the link.

OTC

lychy · Post by **lychy** » Sat Aug 21, 2010 5:18 pm

fatmaninthebathtub wrote:
lychy wrote:I talked to tech support and they gave me the download link to do it myself because I hadn't gotten the update.
So whats the link?

When they send the link it opens a download option in firefox, so I just downloaded it.

I didn't save the link they sent.

It's easy enough to ask them for it, though

lychy · Post by **lychy** » Sat Aug 21, 2010 5:21 pm

bitstopjoe wrote:
lychy wrote:I talked to tech support and they gave me the download link to do it myself because I hadn't gotten the update.
I did that yesterday. I got it from their web page. I wanted to see IF my contacts came back after I did the update. So I made an image of my C: drive first and did the update. NOPE contacts still gone. Worse yet, I tried making a new contact list ( only added 2 names as I am no dope) and when I restarted MJ, IT TOO WAS GONE!!
So I reverted back to my image with the old version of MJ. My thinking is if they have not pushed it to me yet MAYBE the server I am on is not ready for it. So if after a couple of weeks and I still dont get it I guess I will do the manual update again.
So did you install it? Did your contacts come back?

Joe Sica

I installed it, but my contacts were actually gone before I did the upgrade (not sure why).
I only had about 8 or so in the contacts list, though.
I have all my numbers in a word document, anyway, so it wasn't a big deal for me.

bitstopjoe · Post by **bitstopjoe** » Sat Aug 21, 2010 5:29 pm

oldtimercurt wrote:Got 404 Not Found for the link.

OTC

Here is the link:

http://upgrades.magicjack.com/upgrade/upgrade.exe

Joe Sica

oldtimercurt · Post by **oldtimercurt** » Sat Aug 21, 2010 5:57 pm

Thanks Joe, got it that time.

Anyone heard of problems for those of us with ATA/Thin Client. Mine still seems to be working. at least for now.

OTC

zonemaster60 · Post by **zonemaster60** » Sat Aug 21, 2010 7:56 pm

fatmaninthebathtub wrote:
pbjandfritos wrote:
fatmaninthebathtub wrote: So whats the link?
http://upgrades.magicjack.com/upgrade/upgrade.exe. <<<< take the dot off the end
Ernie
Thanks

Take the dot (period) off the end of upgrade.exe and you can download it fine. After applying this upgrade though, still no contact list. :/

fatmaninthebathtub · Post by **fatmaninthebathtub** » Sat Aug 21, 2010 8:15 pm

I upgraded and have no problem with contact list.

tsmith · Post by **tsmith** » Sat Aug 21, 2010 9:05 pm

I also just upgraded and my contact list is there. But like I mentioned in another thread, the list came back after doing a "restart" with the old softphone first. No rhyme nor reason to this.

docooo · Post by **docooo** » Sat Aug 21, 2010 10:45 pm

More "cons"

You can not drag the main MJ screen all the way dwn to the
tool bar - it will "pop up" abt 3 inch's into your screen .
You hve to right click on the MJ in your tool bar and do a min.

you will knw when you upgrade, the Menu is knw on the left
side.

Doc

tsmith · Post by **tsmith** » Sun Aug 22, 2010 10:36 am

I don't know why your updated softphone won't drag down so far, as mine can go all the way down, and I can minimize to the tray from the MJ screen. XP SP3.

tsmith · Post by **tsmith** » Sun Aug 22, 2010 6:35 pm

bitstopjoe wrote:
oldtimercurt wrote:Got 404 Not Found for the link.

OTC
Here is the link:

http://upgrades.magicjack.com/upgrade/upgrade.exe

Joe Sica

Joe, I ran that upgrade yesterday, but just now had to restore to a point before the installation. The reason is every time I rebooted my PC, and as long as the dongle was plugged in, the Windows Installer would try to install the upgrade all over again. That installer message box became annoying quickly, since it takes a while to complete. I'm just going to wait for MJ to send it down the pike and then see what happens.

bitstopjoe · Post by **bitstopjoe** » Sun Aug 22, 2010 6:41 pm

Tom make sure EVERYTHING is closed ( I closed everything but my firewall) when you manually do the install. I did not have the problem you had. In fact after I tried it again last night even though my contact list was gone this time if I added one it stuck on a restart. Since I make an image prior to installing anything I reverted back after I tried it again. I too will wait..

Joe Sica

tsmith · Post by **tsmith** » Sun Aug 22, 2010 8:52 pm

I closed everything and re-installed. Contacts are still there, so we'll see what happens.

bitstopjoe · Post by **bitstopjoe** » Mon Aug 23, 2010 5:59 am

tsmith wrote:I closed everything and re-installed. Contacts are still there, so we'll see what happens.

Well I got my LUCKY YOU update at 6am this morning.. NO CONTACTS..

Oh well time to rebuild it...

UPDATE: Wonderful, I added many contacts back and when I restarted MJ they were all gone, again... Sigh....

Joe Sica

wease · Post by **wease** » Mon Aug 23, 2010 7:01 am

Mine did the upgrade this morning also and it worked fine.I never lost my contacts before and they are still here after the upgrade.
Now we will wait and see what the upgrade really did.Better call quality?

Bill Smith · Post by **Bill Smith** » Mon Aug 23, 2010 9:45 am

Does anyone know if this problem is related to the operating system used? I have Win XP on the 2 computers that I connect the MJ to and have not (yet) lost my contacts.

bitstopjoe · Post by **bitstopjoe** » Mon Aug 23, 2010 9:52 am

Bill Smith wrote:Does anyone know if this problem is related to the operating system used? I have Win XP on the 2 computers that I connect the MJ to and have not (yet) lost my contacts.

Nope XP SP3 here and contacts lost on Friday 8/20. If I update still no conatcts if MJ updates still no contacts, plus if I make a new list upon reboot they are gone too.

I think it is a server issue.... Just the luck of the draw..

Joe Sica

tsmith · Post by **tsmith** » Mon Aug 23, 2010 9:56 am

bitstopjoe wrote:
tsmith wrote:I closed everything and re-installed. Contacts are still there, so we'll see what happens.
Well I got my LUCKY YOU update at 6am this morning.. NO CONTACTS..

Oh well time to rebuild it...

UPDATE: Wonderful, I added many contacts back and when I restarted MJ they were all gone, again... Sigh....

Joe Sica

Time to reformat your hard drive, re-install your MJ, reformat the HD again and chant while swinging a rubber chicken over your head. It's a good thing your "new and improved" MJ has all the bugs worked out, eh Joe?

bitstopjoe · Post by **bitstopjoe** » Mon Aug 23, 2010 10:20 am

Nahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh.

Joe Sica

tsmith · Post by **tsmith** » Mon Aug 23, 2010 10:35 am

I say let's go back to the corded rotary dial phones and keep a flip-up phone number index on the table. Simpler times (comparatively speaking).

bitstopjoe · Post by **bitstopjoe** » Mon Aug 23, 2010 10:36 am

tsmith wrote:I say let's go back to the corded rotary dial phones and keep a flip-up phone number index on the table. Simpler times (comparatively speaking).

But then it is back to dial up internet, if that, maybe 13 channels on TV, etc...

Joe Sica

tsmith · Post by **tsmith** » Mon Aug 23, 2010 10:49 am

Heh, rotary phones were way before the Internet, come to think about it. Maybe the original Ma Bell touchtone phones with a 1200/2400 baud modem. NOW we're cookin'!

bitstopjoe · Post by **bitstopjoe** » Mon Aug 23, 2010 1:40 pm

tsmith wrote:Heh, rotary phones were way before the Internet, come to think about it. Maybe the original Ma Bell touchtone phones with a 1200/2400 baud modem. NOW we're cookin'!

Heck started here in 83 with 300 baud calling BBS's... SIGH time flies..

Joe Sica

jackedin · Post by **jackedin** » Mon Aug 23, 2010 2:04 pm

Installed upgrade - added contacts - still there after restart. Everything seems to be working OK at this point.

~Russ

bitstopjoe · Post by **bitstopjoe** » Mon Aug 23, 2010 2:11 pm

jackedin wrote:Installed upgrade - added contacts - still there after restart. Everything seems to be working OK at this point.

~Russ

SURE rub in in

Gald to hear all is working for ya.. Lucky man.

Joe Sica

tsmith · Post by **tsmith** » Mon Aug 23, 2010 2:32 pm

bitstopjoe wrote:
tsmith wrote:Heh, rotary phones were way before the Internet, come to think about it. Maybe the original Ma Bell touchtone phones with a 1200/2400 baud modem. NOW we're cookin'!
Heck started here in 83 with 300 baud calling BBS's... SIGH time flies..

Joe Sica

Them thar were the days. 300 baud acoustic modems. The first modem I brought home was 1200 baud. That was fast!

Still no upgrade on this end Joe. I'm tingly all over with antici...pation. Although it is nice to be able to use MagicFeatures on my PC.

bitstopjoe · Post by **bitstopjoe** » Mon Aug 23, 2010 2:58 pm

tsmith wrote:
bitstopjoe wrote:
tsmith wrote:Heh, rotary phones were way before the Internet, come to think about it. Maybe the original Ma Bell touchtone phones with a 1200/2400 baud modem. NOW we're cookin'!
Heck started here in 83 with 300 baud calling BBS's... SIGH time flies..

Joe Sica
Them thar were the days. 300 baud acoustic modems. The first modem I brought home was 1200 baud. That was fast!

Still no upgrade on this end Joe. I'm tingly all over with antici...pation. Although it is nice to be able to use MagicFeatures on my PC.

Yep thats why I reverted back to my old version of MJ just so I can still use my MagicFeatures.
I replied to another message of yours telling you to keep an eye out for a NEW background file running when you get the new update. Some sort of tablet crap.

Joe Sica

conniemadagain · Post by **conniemadagain** » Mon Aug 23, 2010 3:01 pm

Solution to Contact List

Don't have one ...

update finally hit here in so cal ... or at least my mjs ...

lol

bitstopjoe · Post by **bitstopjoe** » Mon Aug 23, 2010 3:05 pm

conniemadagain wrote:Solution to Contact List

Don't have one ...

update finally hit here in so cal ... or at least my mjs ...

lol

DAMN, now why didn't I think of that

Joe Sica

conniemadagain · Post by **conniemadagain** » Mon Aug 23, 2010 3:12 pm

after the 2nd time losing contacts way back ... i just gave up ... so never any sorrow when they "fix" it ...

lol

bitstopjoe wrote:
conniemadagain wrote:Solution to Contact List

Don't have one ...

update finally hit here in so cal ... or at least my mjs ...

lol
DAMN, now why didn't I think of that

Joe Sica

tsmith · Post by **tsmith** » Mon Aug 23, 2010 3:30 pm

bitstopjoe wrote:
tsmith wrote:
bitstopjoe wrote: Heck started here in 83 with 300 baud calling BBS's... SIGH time flies..

Joe Sica
Them thar were the days. 300 baud acoustic modems. The first modem I brought home was 1200 baud. That was fast!

Still no upgrade on this end Joe. I'm tingly all over with antici...pation. Although it is nice to be able to use MagicFeatures on my PC.
Yep thats why I reverted back to my old version of MJ just so I can still use my MagicFeatures.
I replied to another message of yours telling you to keep an eye out for a NEW background file running when you get the new update. Some sort of tablet crap.

Joe Sica

Thanks amigo. I'll keep an eye out for that.

wired one · Post by **wired one** » Mon Aug 23, 2010 11:40 pm

got update today, only had the three contacts i had readded since loosing them previously, and they were still there post update. but the favorites? option i never used is gone now.

i was wondering, maybe the difference in behavior between mjs has to do with when you bought yers, and what hardware is in it. like perhaps there's slight hardware diffs that have appeared over time. i got mine like over a year ago think mine was kinda early?

on eight twenty i lost my contacts like a bunch of other people. then other people say they had no probs. i would suspect hardware diffs before anything to do with the server.

disclaimer, i have not read all the posts on this forum, so if my theory is horse shit and i would have known this cause i read it somewhere on dis forum, forgive me.

wired one

TOPHER1 · Post by **TOPHER1** » Tue Aug 24, 2010 12:32 am

My MagicJack did an automatic update. I turned on my computer this morning, and when loading the progress bar looked a little bit different, and so did the program once it loaded. I was surprised since I wasn't notified or given a link, it just happened on it's own. I lost all my contacts. To get them back, I right clicked on the program, then selected Sign Out. Then I just entered my e-mail address and password I used to register to sign back in. Once it loaded back up, all my contacts were restored.

crackerjack · Post by **crackerjack** » Tue Aug 24, 2010 12:45 am

TOPHER1 wrote:My MagicJack did an automatic update. I turned on my computer this morning, and when loading the progress bar looked a little bit different, and so did the program once it loaded. I was surprised since I wasn't notified or given a link, it just happened on it's own. I lost all my contacts. To get them back, I right clicked on the program, then selected Sign Out. Then I just entered my e-mail address and password I used to register to sign back in. Once it loaded back up, all my contacts were restored.

Count yourself lucky!!!

TheDoctah · Post by **TheDoctah** » Tue Aug 24, 2010 7:39 am

TOPHER1 wrote:My MagicJack did an automatic update. I turned on my computer this morning, and when loading the progress bar looked a little bit different, and so did the program once it loaded. I was surprised since I wasn't notified or given a link, it just happened on it's own. I lost all my contacts. To get them back, I right clicked on the program, then selected Sign Out. Then I just entered my e-mail address and password I used to register to sign back in. Once it loaded back up, all my contacts were restored.

Thanks for the simple fix! I re-installed the MJ sw, rebooted, etc and nothing worked.

I signed out and back in, and my contacts all came back.

Good stuff.

prberg · Post by **prberg** » Tue Aug 24, 2010 5:20 pm

Can anyone tell me why we are getting this update? What are the new features or what is better about this new version?

thanks,
Peter

bitstopjoe · Post by **bitstopjoe** » Tue Aug 24, 2010 5:21 pm

prberg wrote:Can anyone tell me why we are getting this update? What are the new features or what is better about this new version?

thanks,
Peter

From the horses mouth..........

http://www.magicjack.com/9/customercare.asp

Joe Sica

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

MJ Major Release (1.x to 2.x) "Lucky You" Update

MJ Major Release (1.x to 2.x) "Lucky You" Update

Success with Upgrade

Re: Success with Upgrade

why the update?

Re: why the update?