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Chat InformationYou are now chatting with 'Roy'
Chat InformationYour Issue ID for this chat is LTK43601624154X
Roy: Hello, how may I help you?
Dianne Kieffer: hello Roy
Dianne Kieffer: having lots of problems with this. Now we can't receive incoming calls. Says this is not a working number.
Roy: Can I have your magicJack phone number, please?
Dianne Kieffer:
Roy: Thank you.
Roy: Is the magicJack plugged in now with the blue light on?
Dianne Kieffer: we can place calls, except with the 623 exchange, can't make those
Dianne Kieffer: yes it is
Roy: Can you see the dial pad in your screen with ready to call?
Dianne Kieffer: yes
Roy: Please go to the Control Panel.
Roy: Is your Control Panel on Classic View or Control Panel home?
Roy: Click "Hardware and Sounds".
Dianne Kieffer: I do not see hardware and sounds in the control panel
Roy: What you have there?
Dianne Kieffer: there is add hardware and sound, but they are two seperate places
Roy: Click on it.
Dianne Kieffer: which one???
Roy: add hardware and sound
Dianne Kieffer: the two are not together, do u want hardware or sound?
Roy: Click Sound and right-click on your default device(the one you want to use) and select Set as Default Device and click OK.
Dianne Kieffer: would that be under playback, recording or sounds under sound???
Roy: Yes.
Dianne Kieffer: which one
Roy: Sound.
Dianne Kieffer: Ok, I have sounds up under sound
Roy: On the softphone Click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Roy: Try to place a call afterwards
Dianne Kieffer: Roy, I am not having trouble placing a call but receiving a call. What is the point in my calling someone unless it is to have them try to call me back
Roy: Please let them call your magicJack number now.
Dianne Kieffer: ok
Dianne Kieffer: It isn't working , we didn't do anything but restart this. How about a supervisor?
Roy: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Paul'
Chat InformationYour Issue ID for this chat is LTK43601624154X
Paul: Hi there! This is Paul and I will be assisting you with your concern. Please do give me a moment reviewing your chat session with the previous operator/s. Thank You.
Dianne Kieffer: Hi Paul
Dianne Kieffer: You should get a good laugh out of it
Dianne Kieffer: We can not receive incoming calls. Message is that this isn't a working number. This is a new replaced MJ
Paul: Thank you for patiently waiting Dianne.
Paul: Dianne, Could you chat us back after an hour from now? We are currently having a technical problem in our database and we can't maneuver the connection of your magicJack to have the connection be working.
Dianne Kieffer: well, you better let Roy know!!! I will do that.
Paul: Thank you Dianne..
Paul: Is there anything else I may help you with today?
Dianne Kieffer: Nothing other than fix this phone. Is Blake on tonight?
Paul: Yup! She is currently on duty with customer's being assisted.. Is there any message you want to forward to her?
Dianne Kieffer: My Blake is not a her, it is a he, but thank you.
Paul: I see.. Our Blake here is a She..
Paul: You're very welcome Dianne. Thank you so much for your patience and cooperation. It was a pleasure chatting with you.
Paul: Thank you for stopping by to chat. I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I have provided to you. Please click the word "CLOSE" button Only that is located on the top right of your chat screen and the survey will appear. Thanks again!
Chat InformationYour Issue ID for this chat is LTK43601624154X
