Incoming Calls, They Can Hear Me, I Cant Hear Them

[dlmckenzie2004]

Hi, Im sure this is on another thread but when i search it I get alot of people having Almost the same issue but its a little different.

Ill start by saying my magicjack has worked fine on this exact same machine previously.

Every single time someone calls me and I answer I cannot hear them. For the past week Ive been reduced to answering the phone saying, Hello! Hello? Hi! Im sorry but my phone is not working I cannot hear you. Let me call you back.

When I call them back it works fine. In fact all outgoing calls work beautifully. Its only when its an incoming call.

So the basic problem is. When I recieve an Incoming Call I cannot hear the person calling me. But they can hear me. If I let it cut to Voicemail it works fine, And All Outbound Calls Work Fine.

the only step i have taken is to switch to the computer headset instead of my telephone, that did not work. I also played with magicjacks volume settings. it didnt work either. I restarted, And Unplugged the magicjack. I have no other computers to test this magicjack on so im kinda unable to tell if its a issue.

Honestly for 20 bucks I dont care if call quality sucked. I just want to be able to Hear Incoming calls.

[pbjandfritos]

Hello,

Try resetting your router. Also, when you get an incoming call, try to press the flash button twice and see if you can hear them. Also, are you using the extension cord with your MJ? Don't as it can cause many problems.

Hope these tips help.

Ernie

[nitemare]

Thanks for the removal of the extension cord. I always have been using it. Now I removed it and will test MJ quality,

[dlmckenzie2004]

Hi, I tried all of the above responces and it has done no help. There must be something else wrong with it.

I dont know if this is a related issue, but now recently when I try calling people alot of times i get a short busy signal then a disconnect. or I hear no ring, or anything but they can hear me.

I just want to get this working. Its so frustrating

[pbjandfritos]

Sounds like your MJ is defective. You should buy a new one.

Sorry...

Ernie

[notdeadyet]

I was having a similar problem with W7...I could hear the other end, but not very well till I found a NEW volume control for USB MJ Tigerjet, and it was turned down low...cranked it up, and all is good...maybe it will work for you.

[dlmckenzie2004]

Thanks, Im running windows Vista, ive played with the magicjack settings to no avail...

Sigh..

[notdeadyet]

just to be clear, it's not a MJ setting, it's a W7 sound setting, possibly the same with Vista (sorry, never used it) but they are very similar.

did you see this that was just posted?

http://www.phoneservicesupport.com/how- ... t9812.html

[Sonoma]

I have had the same problem. MagicJack was working fine, then about 3 weeks ago the problem started. On incoming and outgoing calls I cannot hear the other person, but they can hear me.

The computer the MJ was plugged into was on a home network using a Cisco WRT160n router. The solution was to plug my dsl directly into the computer the MJ was on and not use the router. Then everything worked fine. One problem, now my computers are not networked and of course I don't have internet access on any other computer.

What did MJ do that changed this?

[Nugrl]

Ok, I don't know what is going on with the servers on here, but I previously posted on here just yesterday, being 10-9-10, that I too was having this very same problem. I did manage to correct my problem.

I was running Magicfeatures 2.014 the newest release, I uninstalled it, went back to release 2.011, and all is working fine again. I can hear the callers on the the incoming calls and now my caller id is functioning like it should. I suspect that the problem was within the newest release of Magicfeatures 2.014 so anyone else out there having this same problem should check the release of the Magicfeatures if you are running it and go back to an older one and see if that helps.

Good Luck to All!

[redpepper]

We are not able to reproduce any issues like those you are describing with Magicfeatures 2.014 on any version of Windows or any generation of MJ hardware. There are also a lot of other users using the release without issue at the moment.

There are a number of related issues regarding no speech path being reported at the moment from users that do not use Magicfeatures that are magicJack network related and even possibly related to the last magicJack dialer release 2.0.3 (or release 2.0.1. that some appear to still be using).

When you uninstall or exit Magicfeatures Release 2 it also directly restarts the magicJack dialer re-registering you with the magicJack servers and reinitializing your magicJack USB dongle hardware. It happens relatively fast so you may not have noticed. That in itself could have cleared out a number of issues for you.

[Nugrl]

We are not able to reproduce any issues like those you are describing with Magicfeatures 2.014 on any version of Windows or any generation of MJ hardware. There are also a lot of other users using the release without issue at the moment.

There are a number of related issues regarding no speech path being reported at the moment from users that do not use Magicfeatures that are magicJack network related and even possibly related to the last magicJack dialer release 2.0.3 (or release 2.0.1. that some appear to still be using).

When you uninstall or exit Magicfeatures Release 2 it also directly restarts the magicJack dialer re-registering you with the magicJack servers and reinitializing your magicJack USB dongle hardware. It happens relatively fast so you may not have noticed. That in itself could have cleared out a number of issues for you.

I want to begin here with saying that I was on here yesterday, along with a few others, posting back and forth about the problems that we were experiencing with not being able to hear the caller on incoming calls. Now quoting what redpepper had to say, " There are also a lot of other users using the release without issue at the moment." That very well may be the case, but seeing as how all the posts that were here yesterday are now gone to do malfunctioning servers yesterday, everyone might not be experiencing the problem, "yet". Just like pbjandfritos, in the beginning of this post trying saying to dlmckenzie2004, that perhaps their mj dongle was failing and that they need to buy another one. Well further into the thread, yesterday, I think, pbjandfritos is now experiencing the same problem, that I assume was not occuring at the time he told dlmckenzie2004 that their mj was defective. I hope you are following me on this. Now I can't say for sure that pbjandfritos is using Magicfeatures, or even if they are, they are using Release 2.014, but like I said, they are just now saying they are having problems.

As far as the Magicjack 2.03 update, that we were all "not Lucky" to get, very well could be the culprit here, but, all I wanted to let everyone here know that whatever it was that was causing my problem here, and yes, I am running 2.03 dialer, that by me uninstalling 2.014 release of Magicfeatures and installing an older release 2.011, seems to have fixed my problems here, being that my caller id was not displaying when I had an incoming call if I had the Magicfeatures enabled, and also that I could not hear the caller on incoming calls. So if you want, you can blame it on MJ one more time, but heres the thing. I am also running another MJ on another system here, that to is running the 2.03 dialer, with the newest release of MF 2.014 and it too was having the exact same problem that I was having on the other system, with no caller id displaying and could not hear callers on incoming calls. so..... I uninstalled the 2.014 release of MF installed release 2.011 and guess what... that MJ is now working fine too!!! One of the systems running the MJ is Vista Home Premium 32bit and the other is Windows 7 Home Premium 64bit. So was it just a fluke? I dont' know, but they are both working now!!!

And once again as far as the uninstalling of the Magicfeatures making the MagicJack restart, well,... I restarted the MJ on both systems SEVERAL times myself to no avail. So I dont' think that is what corrected my problem.

In conclusion here, I just merely wanted to post back what my experiences were and what corrected my problem to try and maybe help someone else out there. I was not trying to direct others on what to do with their systems, just trying to offer a "possible" solution.

[redpepper]

Thank you for the constructive information and further detail - it was appreciated.

The best way forward now that you have better substantiated your own troubleshooting efforts with clearer supporting detail is to re-create the issue and send in the log files that were previously requested. A private e-mail was sent to you to re-clarify the information needed.

This will possibly provide further details that will allow the problem to be recreated in the lab so a trouble report can be opened so the underlying issue to be further investigated and resolved. Without that step you could remain stuck on 2.011 that does not include a number of other fixes like those for the active clock display incrementing, multiple network card support and a few others that have since been resolved. Some of those fixes were very critical to others and they still need them.

If you can re-create the problem and submit the log files that would help move things forward where they need to go.

[mhoffman5]

I had this exact same problem and it started on Saturday, 10/9. After awhile with online chat support we opened up ports 5060 and 5070 on the PC and everything was back to normal. I had previously opened those portson my router. You may want to give this a try. Not sure if "Honey" gave me the easiest way to do this or not but below is a shortend version of the chat session.

Honey: Hello, how may I help you?
Mark: Hi, I can't hear incoming callers but they can hear me. When I call them we can talk just fine
Honey: May I know when this issue got started?
Mark: today
Honey: Ok.
.
.
.
.
Honey: Let's disable the Firewall and Anti-virus installed in your computer for 30 minutes.
Mark: They have been disabled
Honey: Ok.
Honey: On the dial pad click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Mark: ok
Mark restarting
Mark : it's back up
Honey: Ok.
Honey: Please try to place a call.
Mark: ok. I dailed from my cell to the magicjack and with the firewall and virus protection turned off I can now receive calls and hear the caller
Honey: Oh I see.
Honey: Let's open the port now.
Mark: ok
Honey: Click on Start > Run then type in "firewall.cpl" (without the quotes) then click OK.
Mark: done
Honey: Click on the Exceptions tab then click on the Add Port button.
Mark: done
Honey: Ok.
Honey: Inside the Name box type "UDP" (without the quotes). Inside the Port Number box type in "5060" (without the quotes. Then choose UDP from the two round options below the Port Number field. Then click OK.
Mark: done
Honey: Click on the Add Port button again. Inside the Name box type "UDP" (without the quotes). Inside the Port Number box type in "5070" (without the quotes. Then choose UDP from the two round options below the Port Number field. Then click OK.
Mark: done
Honey: Ok.
Honey: Enable Firewall this time.
Mark: done
Honey: Ok.
Honey: On the dial pad click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Mark: it's back up. I will try making a call
Honey: Yes please.
Mark: That worked. Thank you.

[Nugrl]

I had this exact same problem and it started on Saturday, 10/9. After awhile with online chat support we opened up ports 5060 and 5070 on the PC and everything was back to normal. I had previously opened those portson my router. You may want to give this a try. Not sure if "Honey" gave me the easiest way to do this or not but below is a shortend version of the chat session.

Honey: Hello, how may I help you?
Mark: Hi, I can't hear incoming callers but they can hear me. When I call them we can talk just fine
Honey: May I know when this issue got started?
Mark: today
Honey: Ok.
.
.
.
.
Honey: Let's disable the Firewall and Anti-virus installed in your computer for 30 minutes.
Mark: They have been disabled
Honey: Ok.
Honey: On the dial pad click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Mark: ok
Mark restarting
Mark : it's back up
Honey: Ok.
Honey: Please try to place a call.
Mark: ok. I dailed from my cell to the magicjack and with the firewall and virus protection turned off I can now receive calls and hear the caller
Honey: Oh I see.
Honey: Let's open the port now.
Mark: ok
Honey: Click on Start > Run then type in "firewall.cpl" (without the quotes) then click OK.
Mark: done
Honey: Click on the Exceptions tab then click on the Add Port button.
Mark: done
Honey: Ok.
Honey: Inside the Name box type "UDP" (without the quotes). Inside the Port Number box type in "5060" (without the quotes. Then choose UDP from the two round options below the Port Number field. Then click OK.
Mark: done
Honey: Click on the Add Port button again. Inside the Name box type "UDP" (without the quotes). Inside the Port Number box type in "5070" (without the quotes. Then choose UDP from the two round options below the Port Number field. Then click OK.
Mark: done
Honey: Ok.
Honey: Enable Firewall this time.
Mark: done
Honey: Ok.
Honey: On the dial pad click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Mark: it's back up. I will try making a call
Honey: Yes please.
Mark: That worked. Thank you.

if you don't mind me asking, are you running Magicfeatures and if so what release are you running? also what version of the Magicjack dialer are you using? just curious...? the reason I ask is because I was having problems to, which I managed to resolve by reinstalling an older release of Magicfeatures. I am just trying to pinpoint what exactly caused my problem. we did try opening the ports on the router here to no avail, so I am not sure if opening them from within the windows firewall will make a difference? Magicjack and Magicfeatures are already listed in the exceptions tab in the windows firewall, but from what I read, that does not necessarily mean that the ports are open.

[mhoffman5]

I had this exact same problem and it started on Saturday, 10/9. After awhile with online chat support we opened up ports 5060 and 5070 on the PC and everything was back to normal. I had previously opened those portson my router. You may want to give this a try. Not sure if "Honey" gave me the easiest way to do this or not but below is a shortend version of the chat session.

Honey: Hello, how may I help you?
Mark: Hi, I can't hear incoming callers but they can hear me. When I call them we can talk just fine
Honey: May I know when this issue got started?
Mark: today
Honey: Ok.
.
.
.
.
Honey: Let's disable the Firewall and Anti-virus installed in your computer for 30 minutes.
Mark: They have been disabled
Honey: Ok.
Honey: On the dial pad click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Mark: ok
Mark restarting
Mark : it's back up
Honey: Ok.
Honey: Please try to place a call.
Mark: ok. I dailed from my cell to the magicjack and with the firewall and virus protection turned off I can now receive calls and hear the caller
Honey: Oh I see.
Honey: Let's open the port now.
Mark: ok
Honey: Click on Start > Run then type in "firewall.cpl" (without the quotes) then click OK.
Mark: done
Honey: Click on the Exceptions tab then click on the Add Port button.
Mark: done
Honey: Ok.
Honey: Inside the Name box type "UDP" (without the quotes). Inside the Port Number box type in "5060" (without the quotes. Then choose UDP from the two round options below the Port Number field. Then click OK.
Mark: done
Honey: Click on the Add Port button again. Inside the Name box type "UDP" (without the quotes). Inside the Port Number box type in "5070" (without the quotes. Then choose UDP from the two round options below the Port Number field. Then click OK.
Mark: done
Honey: Ok.
Honey: Enable Firewall this time.
Mark: done
Honey: Ok.
Honey: On the dial pad click on Menu > Advanced Users > Restart. Your magicJack dialpad will restart.
Mark: it's back up. I will try making a call
Honey: Yes please.
Mark: That worked. Thank you.

if you don't mind me asking, are you running Magicfeatures and if so what release are you running? also what version of the Magicjack dialer are you using? just curious...? the reason I ask is because I was having problems to, which I managed to resolve by reinstalling an older release of Magicfeatures. I am just trying to pinpoint what exactly caused my problem. we did try opening the ports on the router here to no avail, so I am not sure if opening them from within the windows firewall will make a difference? Magicjack and Magicfeatures are already listed in the exceptions tab in the windows firewall, but from what I read, that does not necessarily mean that the ports are open.

n

I am using magicfeatures 2.014. Please try opening the ports from the windows firewall as I had already opened the router. One other test you can try before opening the ports is to disable whatever firewall and virus protection you are using and then try a call. If it fixes the problem then the ports should defintely be opened on the PC.

[Nugrl]

I just wanted to jump back in here and say that I did open the ports on the windows firewall, put 2.014 mf's back on, and I was still able to hear incoming callers, but my caller id quit on me again. so... needless to say, I went back to release 2.011 and all is working fine again.


I had to let everyone know about this bit of advice that I read in an article about "How to Fix Your MagicJack Software Problems". It did indeed give me a good laugh while reading this....

"Tips & Warnings
Try not to work on your magicjack angry. Take a breath and step away from the problem. Come back when your head is clear.."

Read more: How to Fix Your Magic Jack software problems | eHow.com http://www.ehow.com/how_5330695_fix-mag ... z12G5LSSls

[dlmckenzie2004]

I thought I was subscribed to this topic. I am sorry everyone for my lack of communication!

I am still having this issue to this date. I opened up the ports suggested above to no avail. I am using magicjack just as it came out of the box. no downloaded mods or add-ons. The MJ auto updates also.

Im fairly computer saavy so I can do most of anything that people are describing in these forums. I just dont know how to roll back my software or if MJ would even let me.

This is also another problem im having. I am having alot of the common 3 busy signal then disconnet issue only when I call my fiancees mom. A few months back i would get those 3 beeps but if i kept calling her over and over it would eventually go through. Now its been 3 days since weve talked to her. Cause if she calls me, we cant hear her. I tried calling her through my google voice. But when i answer google voice.. well I cant hear her still. When I call my google voice number directly i get the same 3 busy codes. I have heard this is because of an issue with the phone companies. If it isnt and it is an issue that can be fixed id appreciate that too.

[Nugrl]

well its time to bump this one back up to the top. The problem with not being able to hear caller on an incoming call is back. at least for me it is. it just started again about 2 1/2 hrs. ago. my caller id is still working fine though, and so are the outgoing calls. so I installed the newest 2.015 release of magicfeatures, seeing as how going back to an older 2.011 release corrected my problem the last time, but the new 2.015 isn't working for me either now.

anyone else out there having this issue again?

also, this is happening on both of my mj's here, that are on 2 different computers.

[dlmckenzie2004]

I never stopped having it lol

[Nugrl]

well the problem still exists here too. I just had 2 more incoming calls come in and still the same problem, not hearing the incoming caller.....

[pbjandfritos]

I am having the same problem, again. I knowticed it a few hours ago. I thought the problem happened because my power ran out, due to high winds. I had someone reset the router, and that didn't work. Also for the last few weeks, when I am on a call, The MJ is skipping. I can here the person, but it drops in and out about every thirty seconds. The person I am talking to doesn't knowtice it. I am pretty sure that it is a surver issue. Last Thursday and most of Friday, itt wasn't skipping, but in the middle of a call last Friday night, My call got disconnected, and I couldn't make a call for a few minutes. Then the call whent through, and it was skipping. Anyone have any suggestions on how to change survers? I am glad that I am not the only one having this problem on incoming calls.

Ernie

[bitstopjoe]

I am having the same problem, again. I knowticed it a few hours ago. I thought the problem happened because my power ran out, due to high winds. I had someone reset the router, and that didn't work. Also for the last few weeks, when I am on a call, The MJ is skipping. I can here the person, but it drops in and out about every thirty seconds. The person I am talking to doesn't knowtice it. I am pretty sure that it is a surver issue. Last Thursday and most of Friday, itt wasn't skipping, but in the middle of a call last Friday night, My call got disconnected, and I couldn't make a call for a few minutes. Then the call whent through, and it was skipping. Anyone have any suggestions on how to change survers? I am glad that I am not the only one having this problem on incoming calls.

Ernie

http://en.wikibooks.org/wiki/MagicJack/ ... oxy_Change

[Nugrl]

I am having the same problem, again. I knowticed it a few hours ago. I thought the problem happened because my power ran out, due to high winds. I had someone reset the router, and that didn't work. Also for the last few weeks, when I am on a call, The MJ is skipping. I can here the person, but it drops in and out about every thirty seconds. The person I am talking to doesn't knowtice it. I am pretty sure that it is a surver issue. Last Thursday and most of Friday, itt wasn't skipping, but in the middle of a call last Friday night, My call got disconnected, and I couldn't make a call for a few minutes. Then the call whent through, and it was skipping. Anyone have any suggestions on how to change survers? I am glad that I am not the only one having this problem on incoming calls.

Ernie

http://en.wikibooks.org/wiki/MagicJack/ ... oxy_Change

ya, good luck with that unless you really know what you are doing..... sounds alot simpler than it actually is.

[jrsauer64]

Is there nothing we can do but wait for MagicJack to fix the err they introduced? Mine started today..incoming calls can't hear me regardless of from cell or landline

[Nugrl]

Is there nothing we can do but wait for MagicJack to fix the err they introduced? Mine started today..incoming calls can't hear me regardless of from cell or landline

I guess we have to wait and see if MJ fixes the problem. I don't know if it is server related or what? I am considering switching servers, but even that is not as simple as it sounds.

[jrsauer64]

So yesterday it was only the incoming calls...I couldn't hear them. Today I can't hear them on outgoing!! Went thru the whole chat with support thing last night..no help.

Was going to try changing servers. Anyone know a good free text file viewer?? I tried swiftgear's last night but it seemed to render the dump file 1 char per line and I went to bed after it ran for 2 hours doing a find. 1.5 mil lines? really?

[jrsauer64]

My issues started yesterday... like Nugrl, I couldn't hear incoming callers. Today I can't hear on outgoing calls. They've made it worse.

Try the knob on the left MagicJack!!

[Nugrl]

My issues started yesterday... like Nugrl, I couldn't hear incoming callers. Today I can't hear on outgoing calls. They've made it worse.

Try the knob on the left MagicJack!!

just great! so now my phone is going to stop working both ways! if this is server related, they really need to get these things figured out once and for all. This is not the first time this has happened to me... I some how corrected my problem by returning to an older release of magicfeatures, but now even that stopped working for me, so I installed the newest release 2.015 and its still not working....???

[Nobody beats the Whiz!]

I wonder if busier servers has anything to do with the password changing overhead.

[Nugrl]

I wonder if busier servers has anything to do with the password changing overhead.

I don't know, but sheesh how many times are these servers going to mess up? if that is even what it is????

[pbjandfritos]

I still cannot hear incoming calls, but My outgoing calls work just fine. I looked at the instructions on how to change survers, and it is too dificult for me to do. I wonder if buying a Fourth Gen MJ will fix the problem?

Ernie.

[Nugrl]

I still cannot hear incoming calls, but My outgoing calls work just fine. I looked at the instructions on how to change survers, and it is too dificult for me to do. I wonder if buying a Fourth Gen MJ will fix the problem?

Ernie.

i dont' know if buying a 4th gen will fix it, but yes, that server switching thing is not an easy task, or at least it wasn't for me, so I never went thru the whole process and I had some very nice person helping me that knew what they were doing. my outgoing calls are still working fine too, but I'm just afraid....

[gplung]

Same problem started yesterday: I cannot hear incoming calls, but My outgoing calls work just fine. MJ Worked great for the last two years.

[Nugrl]

Same problem started yesterday: I cannot hear incoming calls, but My outgoing calls work just fine. MJ Worked great for the last two years.

as much as I hate to say this, I am glad it is not just me this is happening to. I still can't hear the caller on incoming calls as of now.

[HemiRick]

I also starting having this problem on a previously working fine for years MJ. Nothing changed on puter except for MS security updates. I can't seen to find solution....It's driving me batty. It started about a week ago.

I opened the ports mentioned here on both my firewall and the router to no help at all.

If I restart the MJ dialer, It works for a very short while (a minute or 2), but then the inbound sound goes away again.

I decided try chat support and they fixed me!!!!!
Cesar: Okay, please go to control panel and open sounds

Rick: ok

Cesar: Are you using headset or handset with the magicjack?

Rick: yes I see tigerjet

Cesar: Select handset and then click properties

Rick: ok

Cesar: Click Level and increase the volume

Cesar: And then click Advance and in the drop down menu select Telephone Quality

Cesar: And then click Ok

Rick: it was on 91

Rick: 99

Rick: now

Cesar: And then click Advance and in the drop down menu select Telephone Quality

Rick: ok

Cesar: And then click Ok

Rick: yea done

Cesar: Okay, unplug the magicjack

Cesar: And then click here

Rick: no drives were found that need to uninstalled

Rick: be uninstalled

Cesar: Plug in the magicjack

Cesar: And then try to place a call again

[Nugrl]

@HemiRick what exactly did Cesar want you to "click here"

Cesar: Okay, unplug the magicjack

Cesar: And then click here

Rick: no drives were found that need to uninstalled


I am just curious, because I already have my sound set up to 100% in control panel, so maybe I am missing something else??? I guess I forgot to say, my not hearing the incoming caller still exists today.....

As you all can see if you read back thru this thread, I have already made all the changes to all the settings that have been discussed here and on other threads, and mine was working fine for about 2 weeks and now its not working again. I wonder if changing the server I am connected to would help? I started going thru the procedure, but didn't complete it because I felt that it was not an easy thing to do. I just don't understand though, you read on here from soooo many users that their MJ worked fine for the past 2 or 3 years, but it wasn't until recently that those "Lucky" people are now having problems. Is it just me or does it seem as though, instead of the company making improvements to the product, it going the opposite way? I have only used MJ for almost a year now, and I can't really say it has been perfect through out the entire year. Thats for sure. Don't get me wrong, it does work, just not that great.

I read in one of the other threads on here that bitstopjoe commented that people are going to buy the product because it's only $40, in hopes to save money, and I agree. That is the whole reason I finally purchased this product, to save money on my phone bills. But I'm sure alot of people like me out there, trying to save a buck where ever they can, are buying up these little devices now, could this be causing the problems with these servers now becoming overloaded? And the people out there that have used this device for 2 or 3 yrs now without a problem are now having problems? ... just a thought? If anyone agrees with that, then perhaps I will attempt again, switching which server I am connected to and see if that clears up my problems..... (hey gash, where ya at....?)

[pbjandfritos]

I chatted for an hour yesterday, and the person that I was chatting with says that she notified the injaneers about it and it will take a while.

[bitstopjoe]

I chatted for an hour yesterday, and the person that I was chatting with says that she notified the injaneers about it and it will take a while.

Wow an "injaneer" I sure hope they don't have bows and arrows.. I know "engineers" don't..

[Nugrl]

I wonder if we could some how pinpoint it to certain servers? is that possible?

[HemiRick]

The Click here was a link to a program called USBScrub that deleted any unused usb drives.

[Nugrl]

The Click here was a link to a program called USBScrub that deleted any unused usb drives.

and this USBScrub was a program that MJ support provided you with to use?

[gplung]

Nugrl, what OS are you using.

[Nugrl]

Hey, I fixed my problem!!!! I went into device manager, and in there under Portable Devices, there were at least 5 things with exclamation points, and one of them said PHONE, so I right clicked everyone of them that had the exclamation points and uninstalled everyone of them and then restarted the computer, and after it booted back up, guess what...... I CAN NOW HEAR THE CALLER ON INCOMING CALLS!!!


@gplung I am using Vista Home Premium 32bit

also wanted to add that this also corrected the problem I was having on my other system running Win7 Home Premium 64bit with my 2nd MJ attached. only difference was that PHONE was not listed under Portable Devices in Device Manager, but there was something in there that said, "Other Devices" with an exclamation point, so I right clicked it went to properties and told it to uninstall that, and restarted that computer, and bingo! its run fine again too, I can hear the caller on incoming calls! YAY !!!

[crackerjack]

Hey, I fixed my problem!!!! I went into device manager, and in there under Portable Devices, there were at least 5 things with exclamation points, and one of them said PHONE, so I right clicked everyone of them that had the exclamation points and uninstalled everyone of them and then restarted the computer, and after it booted back up, guess what...... I CAN NOW HEAR THE CALLER ON INCOMING CALLS!!!


@gplung I am using Vista Home Premium 32bit

Good detective work...
Maz'l tov!!!!!

[Nugrl]

Hey, I fixed my problem!!!! I went into device manager, and in there under Portable Devices, there were at least 5 things with exclamation points, and one of them said PHONE, so I right clicked everyone of them that had the exclamation points and uninstalled everyone of them and then restarted the computer, and after it booted back up, guess what...... I CAN NOW HEAR THE CALLER ON INCOMING CALLS!!!


@gplung I am using Vista Home Premium 32bit

Good detective work...
Maz'l tov!!!!!

Why Thank You! I guess it pays to go and have a look see in that Device Manager every now and then, just to see how things are doing.

my question is though, why does it show up as PHONE under Portable Devices on Vista Home Prem. 32bit and not on Win7 Home Prem. 64bit? They both show it under Sound, Video and Game Controllers though, says USB Internet Phone by TigerJet.

[nailgunner]

my question is though, why does it show up as PHONE under Portable Devices on Vista Home Prem. 32bit and not on Win7 Home Prem. 64bit? They both show it under Sound, Video and Game Controllers though, says USB Internet Phone by TigerJet.

Shows as PHONE with my Windows7 Home Premium 64bit, so the mystery deepens.

[pbjandfritos]

MJ Support fixed my problem! It was werth chatting them. When I was trying to place a call, I got a dial tone after pressing a number. somehow my MJ rang itself and then hung up. Then I Placed a test call using my cell phone and My dad answered my MJ Phone. I asked him can you hear me from the phone? and he said that he could. Then I hung up. Also, he said that it sounded a lot clearer. They must of changed survers or something. I think that MJ support is getting better somewhat.

Ernie

[Nugrl]

my question is though, why does it show up as PHONE under Portable Devices on Vista Home Prem. 32bit and not on Win7 Home Prem. 64bit? They both show it under Sound, Video and Game Controllers though, says USB Internet Phone by TigerJet.

Shows as PHONE with my Windows7 Home Premium 64bit, so the mystery deepens.

how's come it does on yours and not on mine?

[Nugrl]

MJ Support fixed my problem! It was werth chatting them. When I was trying to place a call, I got a dial tone after pressing a number. somehow my MJ rang itself and then hung up. Then I Placed a test call using my cell phone and My dad answered my MJ Phone. I asked him can you hear me from the phone? and he said that he could. Then I hung up. Also, he said that it sounded a lot clearer. They must of changed survers or something. I think that MJ support is getting better somewhat.

Ernie

well I did not contact MJ support and I had been testing my phone all morning, and right up until the point when I went into Device Manager and discovered what I did. so I uninstalled that stuff with the exclamation points, rebooted, and BAM, my phone works again. YAY for the both of us!!!!