MagicJack down today, 2/24/11 @ 2:30pm EST?

mhoffman5 · Post by **mhoffman5** » Thu Feb 24, 2011 4:23 pm

I was on a call at 2:30pm EST when the phone stopped working. looking at the MJ software it said it was not connected. I restarted it and received an error 3 which means not connected to the internet. My internet connection is working fine as I'm able to post this. In trying to goto magicjack.com and anything associated with it I get the cannot display the page message. So I'm wondering if this is a larger outage? Anyone else having problems today?

luigi2008 · Post by **luigi2008** » Thu Feb 24, 2011 4:27 pm

mhoffman5 wrote:I was on a call at 2:30pm EST when the phone stopped working. looking at the MJ software it said it was not connected. I restarted it and received an error 3 which means not connected to the internet. My internet connection is working fine as I'm able to post this. In trying to goto magicjack.com and anything associated with it I get the cannot display the page message. So I'm wondering if this is a larger outage? Anyone else having problems today?

I have the exact same problem this afternoon....

kar · Post by **kar** » Thu Feb 24, 2011 4:28 pm

mhoffman5 wrote:I was on a call at 2:30pm EST when the phone stopped working. looking at the MJ software it said it was not connected. I restarted it and received an error 3 which means not connected to the internet. My internet connection is working fine as I'm able to post this. In trying to goto magicjack.com and anything associated with it I get the cannot display the page message. So I'm wondering if this is a larger outage? Anyone else having problems today?

Same problem here as well. The main website "magicjack.com" won't come up at all either.

tallpaw · Post by **tallpaw** » Thu Feb 24, 2011 4:38 pm

mhoffman5 wrote:I was on a call at 2:30pm EST when the phone stopped working. looking at the MJ software it said it was not connected. I restarted it and received an error 3 which means not connected to the internet. My internet connection is working fine as I'm able to post this. In trying to goto magicjack.com and anything associated with it I get the cannot display the page message. So I'm wondering if this is a larger outage? Anyone else having problems today?

Same thing here. Magic Jack not working and cannot get into the website. It is now 3:40 p.m. EST.

c00lfloyd · Post by **c00lfloyd** » Thu Feb 24, 2011 4:39 pm

heh, same thing here.. was waiting for a post...

went out in middle of a call... strange thing is... i can load up magicjack.com.
but not my.magicjack.com.

here is my trace,,

Tracing route to my.magicjack.com [216.234.79.141]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 1380 ms 1572 ms 326 ms c-0000000000.hsd1.in.comcast.net 000]

3 10 ms 9 ms 9 ms te-9-7-ur04.mishawaka.in.sbend.comcast.net [68.8
7.204.37]
4 21 ms 18 ms 18 ms 68.87.235.49
5 24 ms 23 ms 23 ms pos-1-15-0-0-ar01.area4.il.chicago.comcast.net [
68.87.230.9]
6 24 ms 23 ms 23 ms pos-1-11-0-0-cr01.chicago.il.ibone.comcast.net [
68.86.95.9]
7 26 ms 23 ms 26 ms xe-9-3-0.edge1.Chicago2.Level3.net [4.71.248.21]

8 26 ms 23 ms 25 ms vlan51.ebr1.Chicago2.Level3.net [4.69.138.158]
9 31 ms 35 ms 35 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
10 24 ms 26 ms 25 ms ae-13-51.car3.Chicago1.Level3.net [4.69.138.5]
11 * * * Request timed out.
12 * * * Request timed out.

think its some kinda internet routing issue..

edit:

a buddy using a diff internet provider CAN hit them ok.. so i'm thinking maybe a comcast issue? anyone else

bitstopjoe · Post by **bitstopjoe** » Thu Feb 24, 2011 4:39 pm

All ok here at 3:40 PM.. Pen Argyl area of PA..Making calls and getting to their web page no problems.

Could be some isolated server updates or problems

mirockrgrl · Post by **mirockrgrl** » Thu Feb 24, 2011 4:50 pm

its happening here in michigan too whats up with that???? been going on since about 2 30 here too i wonder if they totally went down

Kif Kroker · Post by **Kif Kroker** » Thu Feb 24, 2011 4:53 pm

I can get to the websites here, seems to be working for me. Using CableOne Internet in NW Iowa.

Dave

kar · Post by **kar** » Thu Feb 24, 2011 4:55 pm

Kif Kroker wrote:I can get to the websites here, seems to be working for me. Using CableOne Internet in NW Iowa.

Dave

I am in the Nashville, TN area with Comcast. Still down here.

jackedin · Post by **jackedin** » Thu Feb 24, 2011 4:55 pm

Same problem here....I am on comcast - any others on comcast that are having this problem..I have a feeling it is a DNS issue maybe with comcast...this is a usual occurance with them. I can't get to other URL on the internet besides magicjack.com

Kris2730 · Post by **Kris2730** » Thu Feb 24, 2011 4:56 pm

Its happening here in East Tennessee also...I thought I was losing my freaking mind. I just got the thing 3 days ago and I figured Somehow I messed it up because it was working too well...Is this something I can come to expect from their server?

Rickthescot · Post by **Rickthescot** » Thu Feb 24, 2011 4:57 pm

Just got back to my desk at 2:30 Central and no MJ. I at least have had calls forwarded to my cell but no idea what the issue is.

vern · Post by **vern** » Thu Feb 24, 2011 5:00 pm

Same ussue here in Chicago

areamike · Post by **areamike** » Thu Feb 24, 2011 5:01 pm

same here. Comcast. Indiana.

To be honest I have had all kinds of problems with my Comcast internet I never had before adding MJ.

I think the Comcast COMMIES are screwing with things.

Kif Kroker · Post by **Kif Kroker** » Thu Feb 24, 2011 5:02 pm

Can you guys with the problem ping magicjack.com

Code: Select all

Pinging magicjack.com [67.192.83.142] with 32 byte

Reply from 67.192.83.142: bytes=32 time=33ms TTL=1
Reply from 67.192.83.142: bytes=32 time=26ms TTL=1
Reply from 67.192.83.142: bytes=32 time=28ms TTL=1
Reply from 67.192.83.142: bytes=32 time=27ms TTL=1

Ping statistics for 67.192.83.142:
    Packets: Sent = 4, Received = 4, Lost = 0 (0%
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 33ms, Average = 28ms

That's my results of a ping. Try pointing your browser to 67.192.83.142 and see if you can get to the mJ page. If so then I would agree it is a DNS problem.

Dave

odiejack · Post by **odiejack** » Thu Feb 24, 2011 5:02 pm

no go in Colorado/Comcast. All other internet service is fine

efassett · Post by **efassett** » Thu Feb 24, 2011 5:02 pm

Same thing here in Northern Calif. We also are on Comcast

tallpaw · Post by **tallpaw** » Thu Feb 24, 2011 5:03 pm

vern wrote:Same ussue here in Chicago

Still down at 4:00 p.m. EST and I have Comcast.

JoshC · Post by **JoshC** » Thu Feb 24, 2011 5:06 pm

This is annoying, same thing happened on my end, phone dead, site dead... it's nice that they have an email or something go out about issues like this that last longer than an hour... oh wait they don't... pissed!

Comcast user but all internet is good... anyone else....

I just got a voicemail from someone trying to reach me... this is odd, I would think that they wouldn't be able to get my voice mail if the server is messed... Anyone else get voice mail's?

areamike · Post by **areamike** » Thu Feb 24, 2011 5:09 pm

It's Comcast.

I can access MJ and services from another ISP other than Comcast.

areamike · Post by **areamike** » Thu Feb 24, 2011 5:14 pm

I'm so sick of Comcast's commie antics anyway. This will be the final reason for me to tell Comcast to go F%#$ themselves.

On phone with Comcast now. The rep. is "checking on it"

Kif Kroker · Post by **Kif Kroker** » Thu Feb 24, 2011 5:14 pm

JoshC wrote:This is annoying, same thing happened on my end, phone dead, site dead... it's nice that they have an email or something go out about issues like this that last longer than an hour... oh wait they don't... pissed!

Comcast user but all internet is good... anyone else....

I just got a voicemail from someone trying to reach me... this is odd, I would think that they wouldn't be able to get my voice mail if the server is messed... Anyone else get voice mail's?

It is looking like a Comcast issue, rather than a mJ issue this time around. I can get to the sites just fine on CableOne. Try pointing your web browser to 67.192.83.142 and I bet you get to the mJ site.

Dave

Post by **laserjobs** » Thu Feb 24, 2011 5:18 pm

If it is any consolation, NetTalk is down today.
http://www.nettalk.com/forum/viewtopic.php?f=2&t=2019

PS. Has anyone tried changing their DNS server to 8.8.8.8 or 4.2.2.1 and see if they can get through to MJ?

SYoung07 · Post by **SYoung07** » Thu Feb 24, 2011 5:18 pm

Yeah hopefully they fix it soon...

Kris2730 · Post by **Kris2730** » Thu Feb 24, 2011 5:19 pm

So what do we do now?

tallpaw · Post by **tallpaw** » Thu Feb 24, 2011 5:20 pm

Kif Kroker wrote:
JoshC wrote:This is annoying, same thing happened on my end, phone dead, site dead... it's nice that they have an email or something go out about issues like this that last longer than an hour... oh wait they don't... pissed!

Comcast user but all internet is good... anyone else....

I just got a voicemail from someone trying to reach me... this is odd, I would think that they wouldn't be able to get my voice mail if the server is messed... Anyone else get voice mail's?
It is looking like a Comcast issue, rather than a mJ issue this time around. I can get to the sites just fine on CableOne. Try pointing your web browser to 67.192.83.142 and I bet you get to the mJ site.

Dave

Dave: Just tried with that IP address and it says Firefox cannot find server at Magicjack.com. I am on Comcast

bitstopjoe · Post by **bitstopjoe** » Thu Feb 24, 2011 5:20 pm

Kris2730 wrote: So what do we do now?

Drop back 5 and punt?????????????

You just have to wait it out, or use another ISP...

Kif Kroker · Post by **Kif Kroker** » Thu Feb 24, 2011 5:22 pm

laserjobs wrote:If it is any consolation, NetTalk is down today.
http://www.nettalk.com/forum/viewtopic.php?f=2&t=2019

PS. Has anyone tried changing their DNS server to 8.8.8.8 or 4.2.2.1 and see if they can get through to MJ?

I was going to suggest trying that as well, as soon as someone with the problem verified that they can get to the mJ website with the IP address rather than the domain name.

Google free DNS servers are: 8.8.8.8 & 8.8.4.4

Dave

Kif Kroker · Post by **Kif Kroker** » Thu Feb 24, 2011 5:24 pm

tallpaw wrote:
Kif Kroker wrote:
JoshC wrote:This is annoying, same thing happened on my end, phone dead, site dead... it's nice that they have an email or something go out about issues like this that last longer than an hour... oh wait they don't... pissed!

Comcast user but all internet is good... anyone else....

I just got a voicemail from someone trying to reach me... this is odd, I would think that they wouldn't be able to get my voice mail if the server is messed... Anyone else get voice mail's?
It is looking like a Comcast issue, rather than a mJ issue this time around. I can get to the sites just fine on CableOne. Try pointing your web browser to 67.192.83.142 and I bet you get to the mJ site.

Dave
Dave: Just tried with that IP address and it says Firefox cannot find server at Magicjack.com. I am on Comcast

Well there goes the idea of it just being a DNS problem. Maybe Comcast is blocking that IP for some reason.

Can your try to ping magicjack.com in a command prompt and see if it shows the IP even if it can't connect? ie:

Code: Select all

Pinging magicjack.com [67.192.83.142] with 32 bytes of data:

Does it first line after pinging look like that even if the pings are unsuccessful?

Dave

SYoung07 · Post by **SYoung07** » Thu Feb 24, 2011 5:27 pm

Back up for me :)

Kris2730 · Post by **Kris2730** » Thu Feb 24, 2011 5:28 pm

Mine just came up also! Hope everyone else has a similar outcome!

mhoffman5 · Post by **mhoffman5** » Thu Feb 24, 2011 5:30 pm

as of 4:29 pm est it's back up for me, Comcast in Michigan.

areamike · Post by **areamike** » Thu Feb 24, 2011 5:31 pm

Back here too...Indiana comcast

flik4500 · Post by **flik4500** » Thu Feb 24, 2011 5:45 pm

Back up too.

Illinois , Comcast.

jackedin · Post by **jackedin** » Thu Feb 24, 2011 5:45 pm

Kif Kroker wrote:Can you guys with the problem ping magicjack.com
Code: Select all
Pinging magicjack.com [67.192.83.142] with 32 byte

Reply from 67.192.83.142: bytes=32 time=33ms TTL=1
Reply from 67.192.83.142: bytes=32 time=26ms TTL=1
Reply from 67.192.83.142: bytes=32 time=28ms TTL=1
Reply from 67.192.83.142: bytes=32 time=27ms TTL=1

Ping statistics for 67.192.83.142:
    Packets: Sent = 4, Received = 4, Lost = 0 (0%
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 33ms, Average = 28ms
That's my results of a ping. Try pointing your browser to 67.192.83.142 and see if you can get to the mJ page. If so then I would agree it is a DNS problem.

Dave

I was unable to ping magicjack.com or my.magicjack.com...However - it is now up and running. Resolving fine now.

kar · Post by **kar** » Thu Feb 24, 2011 5:50 pm

Backup for me in Nashville, TN area.

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MagicJack down today, 2/24/11 @ 2:30pm EST?

MagicJack down today, 2/24/11 @ 2:30pm EST?

Re: MagicJack down today, 2/24/11 @ 2:30pm EST?

Re: MagicJack down today, 2/24/11 @ 2:30pm EST?

Re: MagicJack down today, 2/24/11 @ 2:30pm EST?

No go in Houston

Same phone Issues here!

Re: Same phone Issues here!

Re: Same phone Issues here!

Re: Same phone Issues here!