Routing problem - cannot receive incoming calls

[Nisko1]

Has anyone come up with a solution for this issue? I found that incoming calls from a T-Mobile cell phone work fine. This is an important clue. But, from Verizon and AT&T, they don't. Those are the only carriers I have been able to test so far. MJ Tech Support is of no value.

[nailgunner]

Has anyone come up with a solution for this issue? I found that incoming calls from a T-Mobile cell phone work fine. This is an important clue. But, from Verizon and AT&T, they don't. Those are the only carriers I have been able to test so far. MJ Tech Support is of no value.

As with everything MJ, there is no clear answer. I receive calls from an AT&T cell on a regular basis, with no issues other than the spotty AT&T service. Others have reported that some exchanges are not recognized by some carriers until they are notified.

[Nisko1]

I WAS receiving all calls from Verizon Wireless cell phones - but it all of a sudden, today, stopped. Also AT&T stopped. However, T-Mobile continues to work. Is this the fault of MJ or the carriers blocking the signals? Sounds like the carriers to me.

[crackerjack]

I WAS receiving all calls from Verizon Wireless cell phones - but it all of a sudden, today, stopped. Also AT&T stopped. However, T-Mobile continues to work. Is this the fault of MJ or the carriers blocking the signals? Sounds like the carriers to me.

Did you neglect to pay your monthly fees?

[hankwil74]

I am not able to receive calls from AT&T cell phones, and I think I found out why. I this article

http://blogs.forbes.com/ericsavitz/2011 ... -att-case/

It states, pretty much, that MagicJack used a "front company" to charge AT&T to connect calls to MagicJack, and the AT&T challenged those charges. The FCC ruled, "FCC agreed with AT&T’s view that it should not have to pay call termination fees to YMax, a sister company to MagicJack, for calls from AT&T lines to MagicJack customers, nor for calls to toll-free numbers held by AT&T customers from MagicJack users."

It seems like AT&T rightly stopped paying these fees when the ruling was made, and in response, MagicJack stopped routing calls from AT&T cell phones. Why they simply won't own up to this on their chat, I have no idea.

[hankwil74]

You are now chatting with 'Geraldine'
Your Issue ID for this chat is LTK436018732234X
Geraldine: Hello, how may I help you?
Adam: I am not able to receive incoming calls from cell phones that use AT&T Wireless
Adam: Is MagicJack aware of this problem?
Geraldine: Hello Adam
Geraldine: Are you referring to calls from magicJack?
Adam: I am referring to incoming calls made from AT&T cell phone to my MagicJack number
Geraldine: I see. Your magicJack number is xxxxxxxxxx, right?
Adam: correct
Geraldine: May I know the error message you hear when you call to your magicJack number?
Adam: there is no message, simply a busy signal
Adam: the busy signal is a repeated beeping sound
Geraldine: Okay. Thank you for that.
Geraldine: Is your magicjack currently plugged in into your computer with the blue light on?
Adam: it is
Adam: and I am able to receive calls from land lines
Adam: and I am able to make outgoing calls
Geraldine: Please unplug your magicJack device and I'll tell you when to plug it back in.
Adam: the MagicJack is now unplugged from the compuer
Geraldine: Okay, thank you.
Geraldine: One moment please...
Geraldine: Thank you for patiently waiting.
Geraldine: You may plug back in your magicJack device.
Adam: it is plugged back in and is starting up now
Geraldine: Is your magicjack plugged back in into your computer with the blue light on?
Adam: it is
Adam: and I have a dial tone
Geraldine: Do you see the dial pad on your screen?
Adam: yes
Geraldine: Please try to call your magicJack number using your AT$T subscribed cellphone.
Adam: I am getting the same busy signal
Geraldine: I'm going to paste a link for you - please make sure that you open the link using a different browser window. You can do this by simply opening a new browser then copy & paste the link or do a right click and select "Open in New Window". Here is the link:
Geraldine: http://upgrades.magicjack.com/upgrade/m ... kSetup.exe
Geraldine: Please click on RUN once you have the upgrade window.
Adam: okay, I ran it
Adam: and I just called my MagicJack from my AT&T subscribed cell phone, and I am getting the same busy signal
Geraldine: Okay, Adam. Please let me know once the upgrade is done.
Geraldine: One moment please...
Geraldine: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Rosey'
Your Issue ID for this chat is LTK436018732234X
Adam: hello Rosey
Rosey: Hello . My name is Rosey. To better assist you, let me put you on hold while I read your previous chat. Thank you
Adam: Please let me know when you are caught up and ready to chat
Rosey: Thank you for letting me review your previous chats, is this the first time you reported this issue here in our end?
Adam: I am just now reporting it, but it has been going on for over a week
Adam: has MagicJack stopped routing calls from AT&T subscribed cell phones since the FCC agreed with AT&T’s view that it should not have to pay call termination fees to YMax, a sister company to MagicJack, for calls from AT&T lines to MagicJack customers, nor for calls to toll-free numbers held by AT&T customers from MagicJack users?
Rosey: Please wait while I check that for you
Adam: Please let me know what you find out
Rosey: Thank you for waiting, when did you noticed the issue?
Adam: I noticed the issue last week... probably around April 16th
Rosey: Are you able to receive calls from other phone numbers?
Adam: I am able to receive calls from other lines
Rosey: Please provide me at least three sample phone numbers not able to call your magicJack.
Adam: xxxxxxxxx, xxxxxxxxx, xxxxxxxxx
Rosey: This time, I need to escalate your issue to the Engineers for them to check on this matter personally. Please provide me the needed information below.
Rosey: Complete name.........
Rosey: Email address..........
Rosey: MJ number.........
Adam: xxxxxxxxxxxxx
Adam: xxxxxxxxxxxxxx
Adam: xxxxxxxxxxxxxx
Rosey: Thank you, please hold as I process the report.
Adam: holding
Rosey: Thank you for the time you have given me. I am done with the report on your issue and have forwarded this to our Technical Engineers already. They are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter.
Adam: thank you Rosey

[nailgunner]

I am not able to receive calls from AT&T cell phones, and I think I found out why. I this article

http://blogs.forbes.com/ericsavitz/2011 ... -att-case/

It states, pretty much, that MagicJack used a "front company" to charge AT&T to connect calls to MagicJack, and the AT&T challenged those charges. The FCC ruled, "FCC agreed with AT&T’s view that it should not have to pay call termination fees to YMax, a sister company to MagicJack, for calls from AT&T lines to MagicJack customers, nor for calls to toll-free numbers held by AT&T customers from MagicJack users."

It seems like AT&T rightly stopped paying these fees when the ruling was made, and in response, MagicJack stopped routing calls from AT&T cell phones. Why they simply won't own up to this on their chat, I have no idea.

I get regular calls on an AT&T cell phone about 3 times a week, the last one being Friday. So it's a good theory, but unless they are doing it only in selective parts of the country, it's a wrong theory.

[hankwil74]

Tried it again this morning from 3 different AT&T cell phone numbers, and all still got a busy signal.

[nailgunner]

Tried it again this morning from 3 different AT&T cell phone numbers, and all still got a busy signal.

I'm sure no one doubts that they are not coming through to your MJ. The question is whether it's widespread or localized. Not always, but usually, when MJ does something widespread, like nationally blocking all incoming calls from a large company like AT&T, you would see this forum lit up like a Christmas tree.

And the fact that I'm getting calls from an AT&T cell phone leads me to the conclusion that it's localized. How local, your phone, your area code, your state, who knows. It's no answer for you, but I'm convinced it's something other than MJ blocking all of AT&T. If you just recently signed up or changed your MJ number, there have been prior reports in here of a carrier having to be notified of a MJ exchange in order for the calls to go through.

[nailgunner]

It's a long-shot, but. I just called my AT&T cell relative, and had the call returned to see what would happen. When I answered the call from the soft phone, the call would not connect. When they called back again and I answered from the phone itself, the call connected. And stay connected for almost a full hour. I then had them do another test call, and when I tried to answer from the soft phone again, no connection. Like I said, it's a long-shot but you never know.