"I can hear them, they cannot hear me"

[Xhumeka]

I have a very sporadic problem that I'm desperately hoping this community can help me with (as MagicJack support has been useless).

About 60-70 percent of the calls I place, I can hear the person perfectly fine, but they cannot hear me. It's not that I'm quiet, or it's staticy or bad quality - it's like my sound is muted. They hear absolutely nothing.

It seems that all calls I receive work fine - I do not ever recall a person not being able to hear me when I answer the phone; this problem only occurs when I place calls.

I have "upgraded" my magicjack with the latest software (as of 22 Aug 2011), disabled firewall, forwarded UDP port range 5060 to 5070, and MagicJack support had me check all my audio settings.

I have tried on three different computers, one with Windows 7 the other running Windows XP. Same results on all three PCs.

They continue to have me "reset my modem and router" after they change settings and ask me to call back if the problem persists, but it ALWAYS persists and nothing they ever do fixes my issue. I think they ask me to reset my modem and router simply to get me off the support call.

Any help GREATLY appreciated! When it works, I love the magic jack... but when 70 percent of the calls you place are muted, it is a non-functioning product.

[nighthawks]

I have a very sporadic problem that I'm desperately hoping this community can help me with (as MagicJack support has been useless).

About 60-70 percent of the calls I place, I can hear the person perfectly fine, but they cannot hear me. It's not that I'm quiet, or it's staticy or bad quality - it's like my sound is muted. They hear absolutely nothing..

Have you check the volume levels in : Menu: Make sure Telephone is set. then Volume/Headset Controls?
Adjust your speaker/earpiece and Mic. levels. Run them up about half way, then adj. them as you need to.

Make sure in Device MGR: that your Ethernet adapter: under Power MGR is not checked.

Don't use the extension USB cable that came with MJ. Use a USB port on the back of the computer, aka desktop, never the front ext. usb ports.

Try (not sure, just a guess) when you make a call, open your volume controls and see if anything is muted for some reason,
if so uncheck it and see if it works or if a slider is set to low. Like a said just a guess here.

Check all your Sound Devices under Device MGR. make sure all is working/enabled.

I don't think it's your router, some Linksys have some issues with MJ. You can search for the Linksys in these forms that's if this applies to your router.

Other than this, not sure, if anyone has other ideas, pleas add to this.

On the other hand, I set my MJ up on a thin client, runs on 8 to 12 watts.
This way I don't have MJ running on my computer.
Check this out sometime.
http://www.phoneservicesupport.com/try- ... 10438.html

Regards,
John

[Xhumeka]

Thanks John - I'll give your suggestions a shot but I'm pretty sure that was all covered by the support reps.

The fact that it works with one call, then not the next, or the next, but maybe the 4th time it will work (all within a span of 5 minutes and without me changing ANY settings) makes me think it's a hardware problem with the actual unit. But MJ has been unwilling to swap out my unit.

[nighthawks]

Thanks John - I'll give your suggestions a shot but I'm pretty sure that was all covered by the support reps.

The fact that it works with one call, then not the next, or the next, but maybe the 4th time it will work (all within a span of 5 minutes and without me changing ANY settings) makes me think it's a hardware problem with the actual unit. But MJ has been unwilling to swap out my unit.

I hear ya, well maybe hardware. What I've read and check out is that it can play havoc on a personal PC which has many bells and whistles it. With a thin client you take out all the bells and whistles, and just give MJ all the thin clients power. If you go that route look at HP 5720 on ebay you want one with at least 1 GHz, and at least 1 gig of Ram.

I've been running a Neoware 400 MHz with 256 ram, it works but it's really pushing it. In Sept. I'm going to get an HP 5720 and retire the little one. I have MJ on a 5 year plan so I might as well give it the power, still saving big bucks on a regular phone bill.

Maybe try it on a different system and see.
John