Magicjack Plus call logs not working

corsac · Post by **corsac** » Sat Oct 01, 2011 5:04 am

Got my MagicJack Plus and very happy - just one small issue.

When i log in to my.magicjack.com, the call log is always blank. My international credit goes down as i use it, but I cant see who ive called.

Any ideas on how I can get the call logs to work?

sabresfan · Post by **sabresfan** » Sat Oct 01, 2011 12:30 pm

I wish I could give you a better answer but going to MJ customer chat is the only thing I can think of to fix the problem. One thing to try is make some calls with your MJ+ connected to your computer and see if the call log updates in your MJ portal. MJ+ is new and the bugs are only starting to show up.

Matt9876 · Post by **Matt9876** » Sat Oct 01, 2011 1:02 pm

My MJ+ is connected to a Dish Network reciever for the caller ID display that appers to work fine, When called my TV displayes the Phone number twice XXX-XXX-XXXX, cool I thought till I pulled up the caller ID history and found it to be blank, has something to do with the date being set to 01/01/01 all the time.

corsac · Post by **corsac** » Sun Oct 02, 2011 3:13 am

I tested the MJ+ connected via USB, and I can confirm that calls made that way are recorded in the call log ok. Via ethernet, I get nothing.

Tried the online chat and they seemed to think it wouldn't work. Anyone else got the call logs working when using ethernet?

MrBeamer · Post by **MrBeamer** » Sun Oct 02, 2011 4:52 am

Mine are not working as well.

Matt9876 · Post by **Matt9876** » Sun Oct 02, 2011 6:43 pm

Reported to fix any "Beep" issues.

According to tech support, connect your MJ+ to a USB port on your computer and download the upgrade and run it.

http://upgrades.magicjack.com/upgrade/m ... kSetup.exe

Good Luck !

corsac · Post by **corsac** » Sun Oct 02, 2011 8:31 pm

Matt9876 wrote:Try the upgrade to fix Caller ID issues,seems to have worked for me.

also reported to fix any "Beep" issues.

according to tech support, connect your MJ+ to a USB port on your computer and download the upgrade and run it.

http://upgrades.magicjack.com/upgrade/m ... kSetup.exe

Good Luck !

Unfortunately I have a Mac

It did give me a 'lucky you' upgrade when I connected it to the mac to do the testing.

Matt9876 · Post by **Matt9876** » Sun Oct 02, 2011 8:43 pm

corsac wrote: It did give me a 'lucky you' upgrade when I connected it to the mac to do the testing.

That is real good news also for apple users of the MJ+

janam4u · Post by **janam4u** » Fri Dec 23, 2011 11:06 pm

i got the same problem with MJ+