Voice mail limited to a few messages

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jakethepup1
MagicJack Newbie
Posts: 4
Joined: Fri Oct 07, 2011 7:51 pm

Voice mail limited to a few messages

Post by jakethepup1 »

I purchased the MJ in May 2011 and just really have not used it. So last week when I got my regular home bill it had went up yet again. So I took my home phone modem down to the cable company and turned it in.

I sent the Mj phone numbers to all the friends and family, and was surprised it preformed fairly well for the price.

But the problem I am running into now if I get about three voice mails then it seems that the voice mail box is full and I have to call the MJ number and I can delete those three voice mails and it work again until I get three messages. Looking thru the help for voice mail it says that you can have 100 messages. When someone calls the MJ after those three messages I know longer get and E-mail sent, but if I call the MJ number and delete the three messages once again it will work for three more times. Also the caller hear the mail box is full.

I am kind of lost, I don't find any setting or anything for voice mail.

In advance thanks for any help given.
bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Re: Voice mail limited to a few messages

Post by bitstopjoe »

jakethepup1 wrote:I purchased the MJ in May 2011 and just really have not used it. So last week when I got my regular home bill it had went up yet again. So I took my home phone modem down to the cable company and turned it in.

I sent the Mj phone numbers to all the friends and family, and was surprised it preformed fairly well for the price.

But the problem I am running into now if I get about three voice mails then it seems that the voice mail box is full and I have to call the MJ number and I can delete those three voice mails and it work again until I get three messages. Looking thru the help for voice mail it says that you can have 100 messages. When someone calls the MJ after those three messages I know longer get and E-mail sent, but if I call the MJ number and delete the three messages once again it will work for three more times. Also the caller hear the mail box is full.

I am kind of lost, I don't find any setting or anything for voice mail.

In advance thanks for any help given.
If it were me I would contact MJ online chat support and ask them to reset my VM. DO NOT do anything else they ask you to do, just ask them to reset it. After they reset it, any messages you had there will be gone, of course. Plus your PW will be reset to 1 2 3 4 and you will need to make a new outgoing message.
Joe Sica
nailgunner
MagicJack Sensei
Posts: 1548
Joined: Thu Mar 18, 2010 3:30 pm

Re: Voice mail limited to a few messages

Post by nailgunner »

bitstopjoe wrote: ask them to reset my VM.
My VM has been acting up a little lately. Nothing major, so I wasn't concerned. But now this morning when I called in, I wasn't prompted for my password, it went straight into the voicemail system.

It's not a bad thing if MJ now recognizes that you are calling from your phone and makes it easy to listen to your messages. It is a bad thing if anyone calling in when the line is busy now gets to listen to my messages.

So I'm curious if anyone else is having this happen, if not I may need a reset too.
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cell14
Dan Should Pay Me
Posts: 673
Joined: Sat May 23, 2009 12:43 am
Location: South FL

Post by cell14 »

My VM has been acting up a little lately. Nothing major, so I wasn't concerned. But now this morning when I called in, I wasn't prompted for my password, it went straight into the voicemail system
Actually, MJ handles s it for a while like that . if you call from a different phone you have to put in your password. I would prefer to have password input even calling from my own phone, but it is what it is.
nailgunner
MagicJack Sensei
Posts: 1548
Joined: Thu Mar 18, 2010 3:30 pm

Post by nailgunner »

cell14 wrote:Actually, MJ handles s it for a while like that . if you call from a different phone you have to put in your password. I would prefer to have password input even calling from my own phone, but it is what it is.
No kidding. I swear I had to input my password just a week or so ago from the home phone. But then again, I would swear I was in my 20's just a short time ago too. I'll try to delete my other post.
nailgunner
MagicJack Sensei
Posts: 1548
Joined: Thu Mar 18, 2010 3:30 pm

Post by nailgunner »

cell14 wrote:
My VM has been acting up a little lately. Nothing major, so I wasn't concerned. But now this morning when I called in, I wasn't prompted for my password, it went straight into the voicemail system
Actually, MJ handles s it for a while like that . if you call from a different phone you have to put in your password. I would prefer to have password input even calling from my own phone, but it is what it is.
Not that it's a big deal, but I thought this was something new. Sort of confirmed here:

http://www.pcphonesoft.com/pcphonesoft/ ... IC_ID=1035

I don't use it much, but I am curious if MJ changed anything else with the voicemail system.
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