Please tell us your impression, using Majic Jack Plus

komodo25 · Post by **komodo25** » Sun Sep 11, 2011 5:22 am

If you bought Majic Jack Plus, please share with us your experience with this new device

works better than a thin client?
any Pros and Cons?

Matt9876 · Post by **Matt9876** » Sun Sep 11, 2011 8:58 am

komodo25 wrote:If you bought Majic Jack Plus, please share with us your experience with this new device

works better than a thin client?
any Pros and Cons?

Yes the MJ+ is better and faster, in a nut shell the computer/thin client doesn't need to wake up to handle an incoming call.

Seems they finally fixed the intermittent Beep issue during a call.

Bottom line no Cons, I like it !!

If the old MJ works the new one will work better, device needs 91K data rate UP/DN to function smoothly.

I registered my MJ+ by plugging it into a computer, after a lucky you upgrade I entered my email address,phone number selection and the plan redemption code from the email when asked.

Once the phone number appears on the dial pad your MJ+ is ready for stand alone operation,shut down computer and disconnect from USB,connect Ethernet to MJ+,connect phone to MJ+ and USB power supply provided.

Pablo123 · Post by **Pablo123** » Sun Sep 11, 2011 10:25 am

It didn't work at all for me, I wasn't able to make or receive phone calls. Tech support was not helpful and couldnt resolve my issue, so I sent the crap back. I'm still waiting for my refund!

scotty200 · Post by **scotty200** » Sun Sep 11, 2011 12:40 pm

for me the first week had a few things like not clear call but every time after that it got better and better so i think it good and i am happy with my new MJP as long as you have a good net i think it will work good for all but i don't find it any better then the old one except u can now use it with out a computer and that what make me happy so it well worth upgrading for me but like i told b4 in a other post if you like using third party software to enhance your mj then it wold say just keep your old setup

have a good one

Melman · Post by **Melman** » Sun Sep 11, 2011 8:25 pm

Hi everyone,

I purchased the magicJack Plus, because I wanted to upgrade from my old magicJack and that subscription would be done this month in September, so timing could not have been any better. I have been using magicJack since 2008 with little issues. The magicJack Plus is a huge bonus over the old magic and I am happy to be using it. It is very easy to setup and once you have it using your router instead of plugging it in your USB, it has a faster response, no beeping and no pop up magicJack on my computer screen. Finally I can turn my computer off and feel safe that my phone is working. The clarity for me is as good or better then the previous MJ. I think MJ+ finally got it right and nothing against anyone here or there using the Netalk Duo, but atleast the advantage I see is that I can port my existing MJ number to MJ+. I was a little hesitant going through voice recording to buy this product, but I like what I got.

scotty200 · Post by **scotty200** » Sun Sep 11, 2011 9:14 pm

hi Melman

i am happy it is working for u too i think it will work for most
we all know MJ don't make anything to easy the IVR was not fun to navigate but when it finally comes it make it worth the hassle i hope they come out in stores soon as i want to get 2 more

have a good one

conniemadagain · Post by **conniemadagain** » Sun Sep 11, 2011 9:39 pm

Mine was free ... that still count ...

komodo25 wrote:If you bought Majic Jack Plus, please share with us your experience with this new device

works better than a thin client?
any Pros and Cons?

bonecrusher · Post by **bonecrusher** » Sun Oct 02, 2011 1:24 am

I was a user of the original Magic Jack. It worked fine except requiring an active connection to a computer. Every time an automatic OS upgrade rebooted my computer during the night, I had to intervene to reinitialize the Magic Jack. If it happened when I wasn't here, my wife grumbled because the phone was inoperative. I was about to upgrade to NetTalk Duo until I learned that I could use my MJ phone number with the new MJ+. Avoiding the hassle of converting to a new home phone number and notifying everyone prompted me to try MJ+. Although the use of Google Voice could help, it doesn't completely resolve the issues associated with getting a new phone number. If MJ+ works well enough, I didn't mind staying on with the company. When I received the MJ+ in the mail, I disconnected the old MJ and inserted the MJ+ to register the device. Registration only took a couple of minutes. I disconnected the MJ+ from my computer and then plugged it in directly to the power adapter and connected both my phones and the cable to my router. I picked up my cordless phone and dialed my cell phone. My cell phone rang and showed the CallerID for my MJ+ phone. It all worked and took less than 5 minutes to complete installation and testing. Now I can finally shut off my computer overnight for the first time in three years.

At the moment, my only regrets are that the service contract years for my original MJ is not transferable to the MJ+. The same holds true for any amount of money you may have deposited for use of International Calls. These remain linked to the use of the original MJ--which I suppose you can still use in addition to the MJ+.

MrBeamer · Post by **MrBeamer** » Sun Oct 02, 2011 5:03 am

1.) After about a week of no "BEEPS", I had 1 caller tell me they were hearing beeps.

2.) There is no call log when used in the router.
3.) The VOICE MESSAGE INDICATOR is not changing anything. It is suppose to play a distinctive (stutter) dial tone when a new voice message is waiting, it doesn't.
Other than those 3 problems (I don't think the beeping will EVER go away), everything else works fine. I have not had to reset my MJ+ like one person said he had to do.

vfc · Post by **vfc** » Sun Oct 02, 2011 5:28 pm

Ordered it online after seeing commercial. Got to me in San Diego in 2 business days from FL, so no need to pay rush shipping.

So far I'm not impressed with it. I was running MJ on an old computer and it worked really well; only when someone got on the internet or Netflix did it become choppy.

With MJ+, it's choppy more often and callers are hearing the beeps, like I'm pressing one of the buttons on the keypad. I don't hear it, only the other person. I just turned off and back on again the router, lets see if that works. I prefer the MJ+ if it works as advertised. I won't hesitate to send it back and go back to the old set up or nettalk.

sabresfan · Post by **sabresfan** » Sun Oct 02, 2011 6:00 pm

This sucks about the beep problem. Hopefully MJ will get it figured out.

corsac · Post by **corsac** » Thu Oct 06, 2011 2:35 am

Mine is perfect - it just works. Crystal clear calls, and im based in New Zealand.

Just the call logs not working for me.

donali · Post by **donali** » Thu Oct 06, 2011 12:59 pm

I got my MJP a few days after I ordered it via the automated voice line (awful) 9/12/11.

I am new to MJ - bought the original version a few months back, but not really using it. Thought it would be handy for my BF to have when he travels so he wouldn't have to spend $$ calling. He's not tech interested, so that could be a wash.

Anyway, everything seems to be working mostly fine.
1) plugged into my DSL modem
2) ported my landline # from AT&T
3) using VTech four handset phones with answering machine base. All four phones ring fine. Set the answering machine to pick up after 3 rings to bypass MJ VM.
4) Receiving calls resets the phone date and time to 1/01 and random times. Don't know if this is MJP related, or a phone problem.
5) Caller ID - phone number shows, but not the name, except in rare instances.
6) Caller ID phone number only displays on my TV via Dish Network.
7) MJP call log shows correct dates and times when plugged into my computer.
8 ) My sister reported hearing beeping on the line yesterday. Did the bug fix today - cannot report on whether that is now fixed yet or not.
9) Calls seem just minimally laggy. Works fine for my concalls that I take on speaker from home.

So far completely worth it to save about $70 a month.

cost: $69.95
Shipping: $7.95
Reg compliance: $3.74
porting cost: $31.42
VTech 4 handset phone w/answering machine base: $75.00

I did not buy any additional years yet, just in case, but at this time they're being offered to me at $29.95 for one year at a time extra.

CanYouHearMeNow? · Post by **CanYouHearMeNow?** » Mon Oct 10, 2011 6:29 pm

Note: I am not an expert!
MJ+ arrived by mail sooner than expected.

Registration was (and still is) confused (it is registered, but when/if I attach to USB port, I get the 'registration needed' in the left side of the MJ app window)

There is no method to check if your e911 is OK (that I am aware of).

After registration, I accessed the setup page and configured MJ+ network for static IP (small LAN, everything is static IP). disconnected from USB and attached MJ+ to network. Did not work (Network lamp is on, but the phone lamp never came on). Pick up phone and get "error 3002". Chat with MJ tech support failed to resolve issue (but not for lack of trying, I will give them credit for that. Thanks again to Marcus for all his hard work). Resolution: I finally had a brain fart and figured out the problem at about 2am (and after several glasses of wine!). The MJ+ network config tool does not work (obviously). So I reconfigured my router to support DHCP on 1 IP only (everything else has a static IP so no guessing about). Attached MJ+ to network and phone lamp illuminated immediately. Network query showed MJ+ on desired IP, and I got dial tone.
Testing: I put MJ+ behind a linksys switch (vs. directly on the router) and had no issues. killed power to the switch and MJ+ recovered in ~ 1 minute. Unplugged MJ+ and recovered in about ~ 1 minute. So it seems to be pretty robust so far as network recovery is concerned. Wireshark (network sniffer) also shows no 'weirdness' on the LAN. At this time I configured QOS on the router. Quality: Seems to be clear enough, as good as my POTS line anyway. I never had issues with delay or 'beeping' as some have reported. And, shock of shocks! The Phillips DECT phone system now rings on incoming calls (with old(er) MJ, they would not ring on incoming calls). So maybe I cancel that new phone system order. All in all it is working as advertised, and maybe a bit better than expected.

whatmagic? · Post by **whatmagic?** » Tue Oct 11, 2011 3:42 pm

Bought online 10/3, received the MJ+ on 10/7 and haven't been able to use in standalone mode. MJ tech support no help; they spent over 3 hours yesterday between 4 agents, one of which I allowed to remote access my computer with no success.

ISP: Comcast
Router: Belkin Wireless N Model F5D8233-4v3
Network IP addressing: DHCP

Router never saw MJ+ requesting an IP address. Tried port forwarding, no success. Also tried assigning a static IP address to the MJ+ with no success.

Have my RMA number today so off it goes in the mail tomorrow.

I had high hopes for this to replace my landline, but very sadly disappointed with the results.

Melman · Post by **Melman** » Tue Oct 11, 2011 4:19 pm

whatmagic? wrote:Bought online 10/3, received the MJ+ on 10/7 and haven't been able to use in standalone mode. MJ tech support no help; they spent over 3 hours yesterday between 4 agents, one of which I allowed to remote access my computer with no success.

ISP: Comcast
Router: Belkin Wireless N Model F5D8233-4v3
Network IP addressing: DHCP

Router never saw MJ+ requesting an IP address. Tried port forwarding, no success. Also tried assigning a static IP address to the MJ+ with no success.

Have my RMA number today so off it goes in the mail tomorrow.

I had high hopes for this to replace my landline, but very sadly disappointed

It is amazing when someone like me and others can just plug in the device, register it with simplicity, plug it into your router, and have incredible phone usage. While someone like you cannot even get the device to work, and I have comcast and a Belkin router too. Anyway, my MJ+ works flawlessly.

MelMan

with the results.

russo121 · Post by **russo121** » Tue Oct 11, 2011 8:11 pm

Received MJ+ this afternoon (10-11-2011).
Plugged into usb, it updated, i registered it, then moved it to router.
Better sound than previous voip.
Applied to port number.
easy going! so far so good.

I WOULD like to be able to block individual incoming callers numbers eventually

thealien · Post by **thealien** » Wed Oct 12, 2011 12:23 am

Had my MJ+ for about a week now.
It was updated to the latest firmware by displaying "lucky you" when first initialized.

Lots of choppy sound (both ways), and strange sounds (for the people I talk to, not for me) while using it as a stand alone, plugged in a Linksys WRT400N Router with QoS set to high priority on Ethernet port 3 where my MJ+ is connected. I even tried it directly connected to my cable modem to eliminate router issues, still the same thing.

Curiously, it works almost perfectly when connected to my Mac Mini, which is accessing the internet via wi-fi! Only has problems when working as a stand alone unit. Pity, since that's why I ordered the more expensive + model. Also the date and time of CID for incoming calls is completely wrong when not connected to my computer (known issue by VocalTec the makers of MJ+ they're working on a fix for this according to chat help). Why couldn't they have put a small clock circuit in there in the first place?

.

The choppy sound is the most annoying problem though.

It comes and goes, probably due to internal buffers overflowing/underflowing and an abundance of lost or missed packets.
Could also be a server saturation issue on Ymax side, who knows ? Although at a combine throughput of only 20 kilobytes

of continuous data, it isn't exactly like streaming videos !

I still have about 2 weeks left on my 30 days trial before I'll have to send my unit to get a refund. Hope it works better than this until then, otherwise I've already have my return authorization number ready...

BTW, I live in Canada and we're only starting to get more and more available local numbers here, but for a $10 per year surcharge.

pmike · Post by **pmike** » Wed Oct 12, 2011 12:00 pm

I just installed MJ+.
According to the package advertising I could keep my land line phone number, my main reason getting MJ+ for $73.49 USD.
As I installed MJ+ at no time was I given the opportunity to keep or install my land line phone number. I did see at one point where I could for an added fee, but the instructions never appeared, this added fee was not stated on the sale package, this is false advertising. If I can't keep my land line phone number, it makes MJ+ useless for me. If there's a way to install your land line number the instructions shouldn't be vague and tell you how to do it. Any one has the correct info please help, if not I am returning the unit for a refund and go to a different type of Internet phone system.

Kif Kroker · Post by **Kif Kroker** » Wed Oct 12, 2011 4:26 pm

pmike wrote:I just installed MJ+.
According to the package advertising I could keep my land line phone number, my main reason getting MJ+ for $73.49 USD.
As I installed MJ+ at no time was I given the opportunity to keep or install my land line phone number. I did see at one point where I could for an added fee, but the instructions never appeared, this added fee was not stated on the sale package, this is false advertising. If I can't keep my land line phone number, it makes MJ+ useless for me. If there's a way to install your land line number the instructions shouldn't be vague and tell you how to do it. Any one has the correct info please help, if not I am returning the unit for a refund and go to a different type of Internet phone system.

You have to do the # port at my.magicjack.com. It will cost $20 I believe, which is a typical fee for any phone provider to do a port. There was some talk that mJ would also charge $10 every subsequent year for the port, but I'm not sure if that is actually the case, if it is it is a rip off.

When you port a number to another provider, your new provider must initiate the port, they will contact your current provider, and as long as that account is still active the port should go through. This is pretty much the way all phone provider # porting works.

Dave

nailgunner · Post by **nailgunner** » Thu Oct 13, 2011 1:07 am

Kif Kroker wrote: There was some talk that mJ would also charge $10 every subsequent year for the port, but I'm not sure if that is actually the case, if it is it is a rip off.

It was reported on a thread in here a week or so ago that they had dropped the annual porting charge. But of course that was a week ago and every calendar change brings the possibility of a MJ policy change.

It's always a good idea to log onto chat and get an update if a particular policy concerns a potential user one way or the other.

StanR · Post by **StanR** » Sat Oct 15, 2011 3:46 pm

nailgunner wrote:
Kif Kroker wrote: There was some talk that mJ would also charge $10 every subsequent year for the port, but I'm not sure if that is actually the case, if it is it is a rip off.
It was reported on a thread in here a week or so ago that they had dropped the annual porting charge. But of course that was a week ago and every calendar change brings the possibility of a MJ policy change.

It's always a good idea to log onto chat and get an update if a particular policy concerns a potential user one way or the other.

Here is a portion of my chat from today....

StanR: OK. Can I port my home landline number from ATT to MJ?
Udele: Yes, if you wish, you can ask to transfer your other service phone number to magicjack now
StanR: I am not ready yet today. What are the fees?
Udele: The cost of porting another number to magicjack account is $ 19.95 plus taxes
StanR: One time fee only? No month by month fee?
Udele: Yes, this is one time fee for porting another number to magicjack

nailgunner · Post by **nailgunner** » Sat Oct 15, 2011 4:31 pm

StanR wrote:
Here is a portion of my chat from today....

StanR: OK. Can I port my home landline number from ATT to MJ?
Udele: Yes, if you wish, you can ask to transfer your other service phone number to magicjack now
StanR: I am not ready yet today. What are the fees?
Udele: The cost of porting another number to magicjack account is $ 19.95 plus taxes
StanR: One time fee only? No month by month fee?
Udele: Yes, this is one time fee for porting another number to magicjack

Sounds like you confirmed that there is just a one-time charge. For the record, there never was talk of a monthly fee, just an annual one after the initial charge, which it seems they have come to their senses and dropped.

nicraz · Post by **nicraz** » Sat Oct 15, 2011 11:10 pm

nailgunner wrote:
StanR wrote:
Here is a portion of my chat from today....

StanR: OK. Can I port my home landline number from ATT to MJ?
Udele: Yes, if you wish, you can ask to transfer your other service phone number to magicjack now
StanR: I am not ready yet today. What are the fees?
Udele: The cost of porting another number to magicjack account is $ 19.95 plus taxes
StanR: One time fee only? No month by month fee?
Udele: Yes, this is one time fee for porting another number to magicjack
Sounds like you confirmed that there is just a one-time charge. For the record, there never was talk of a monthly fee, just an annual one after the initial charge, which it seems they have come to their senses and dropped.

I chatted with a live agent just a few days ago and they stated that it was $20 plus an additional $9.95 that would be charged yearly. Tonight, I decided to talk to one of them again and they stated that it was only a ONE time fee.

On another note, does anybody know if I decide to port my land line from Comcast to my MJ+, will my service with Comcast be terminated on the spot? Or do I actually have to call Comcast?
I've never ported a land line before but with cell phones I have, and all I needed to do was ask the new provider to port my number.

cell14 · Post by **cell14** » Sun Oct 16, 2011 12:40 am

Or do I actually have to call Comcast?

Your service should be automatically terminated once the number is ported out. B if you have more services with them, like broadband and or cable TV, you may want to talk to them because terminating your phone service may affect your pricing.

nicraz · Post by **nicraz** » Sun Oct 16, 2011 1:12 am

cell14 wrote:
Or do I actually have to call Comcast?
Your service should be automatically terminated once the number is ported out. B if you have more services with them, like broadband and or cable TV, you may want to talk to them because terminating your phone service may affect your pricing.

That would suck! I currently have internet + phone with them, but I'll get in touch with them and see how much would my internet go up. Thanks for your answer!

nicraz · Post by **nicraz** » Sun Oct 16, 2011 12:41 pm

nailgunner wrote:
StanR wrote:
Here is a portion of my chat from today....

StanR: OK. Can I port my home landline number from ATT to MJ?
Udele: Yes, if you wish, you can ask to transfer your other service phone number to magicjack now
StanR: I am not ready yet today. What are the fees?
Udele: The cost of porting another number to magicjack account is $ 19.95 plus taxes
StanR: One time fee only? No month by month fee?
Udele: Yes, this is one time fee for porting another number to magicjack
Sounds like you confirmed that there is just a one-time charge. For the record, there never was talk of a monthly fee, just an annual one after the initial charge, which it seems they have come to their senses and dropped.

Perhaps the question should be asked directly. I just chatted with a rep today who confirmed there was an annual fee to keep my ported number.

Your Issue ID for this chat is LTK--------------
Tara: Hello, how may I help you?
Liz: Hello Tara
Tara: Hello Liz
Liz: I understand there is a $19.95 fee to port my land line phone number to my MagicJack Plus device.
Liz: Is there also a $9.95 yearly fee to keep the phone number ported to MagicJack?
Tara: Yes there is Liz
Liz: So, every year I will have to pay $29.95 plus the $9.95 to keep my number?
Tara: Yes thats correct
Liz: A total of $39.90... Ok, Tara. Thank you for your help.
Tara: you are most welcome
Tara: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

nailgunner · Post by **nailgunner** » Sun Oct 16, 2011 1:32 pm

nicraz wrote: Perhaps the question should be asked directly.

I did about 2 weeks ago, and was told the answer was no, and was repeated the same answer 5 minutes ago. Here is my entire chat, minus the opening and closing b/s.

Lloyd: Hello, how may I help you?
Me: I need to clear up confusion about the cost of porting a number to my magicjack
Me: I know there is an initial fee
Me: Is there an annual fee as well?
Lloyd: One-time nominal fee is $20.
Me: So no annual fee after that?
Lloyd: Nope.
Me: Great thanks.
Lloyd: Is there anything else I may help you with today?
Me: All set

This is obviously the problem with their customer service. Ask them 5 times and get 10 answers. I'm just glad I'm not porting.

nicraz · Post by **nicraz** » Sun Oct 16, 2011 1:53 pm

nailgunner wrote:
nicraz wrote: Perhaps the question should be asked directly.
I did about 2 weeks ago, and was told the answer was no, and was repeated the same answer 5 minutes ago. Here is my entire chat, minus the opening and closing b/s.

Lloyd: Hello, how may I help you?
Me: I need to clear up confusion about the cost of porting a number to my magicjack
Me: I know there is an initial fee
Me: Is there an annual fee as well?
Lloyd: One-time nominal fee is $20.
Me: So no annual fee after that?
Lloyd: Nope.
Me: Great thanks.
Lloyd: Is there anything else I may help you with today?
Me: All set

This is obviously the problem with their customer service. Ask them 5 times and get 10 answers. I'm just glad I'm not porting.

Yeah, I asked a couple times as well and got "yes" and "no". I won't take the risk and I won't port my number!

sabresfan · Post by **sabresfan** » Sun Oct 16, 2011 2:09 pm

nicraz wrote:
nailgunner wrote:
nicraz wrote: Perhaps the question should be asked directly.
I did about 2 weeks ago, and was told the answer was no, and was repeated the same answer 5 minutes ago. Here is my entire chat, minus the opening and closing b/s.

Lloyd: Hello, how may I help you?
Me: I need to clear up confusion about the cost of porting a number to my magicjack
Me: I know there is an initial fee
Me: Is there an annual fee as well?
Lloyd: One-time nominal fee is $20.
Me: So no annual fee after that?
Lloyd: Nope.
Me: Great thanks.
Lloyd: Is there anything else I may help you with today?
Me: All set

This is obviously the problem with their customer service. Ask them 5 times and get 10 answers. I'm just glad I'm not porting.
Yeah, I asked a couple times as well and got "yes" and "no". I won't take the risk and I won't port my number!

While its up to each person to make up their own mind about porting their number to MJ I would not recommend it. MJ chat reps are legendary for giving poor advice and different answers to the same question. Number porting fees should be crystal clear.

nailgunner · Post by **nailgunner** » Sun Oct 16, 2011 2:25 pm

nicraz wrote:Yeah, I asked a couple times as well and got "yes" and "no". I won't take the risk and I won't port my number!

I just asked again and really screwed up because I hit the wrong button before saving my chat, because it was interesting. I got Lloyd again so I "hung" up on him, and then got Lira.

These guys are unreal. I was quoted the initial charge. Then I brought up the specific 9.95 charge. Lira (or Peggy) took forever to get back with me, then wanted to know where I had heard that from. I told her it was first reported in a forum, then I was told a month ago by MJ chat that it was correct, then 2 weeks ago that it wasn't. Unbelievably, she then came back and said that they did not have any information on it at this time. I suggested she might want to pass onto someone that a customer with common sense is unable to make a common sense decision without knowing what the cost is. She thanked me for my suggestion. What a joke.

I suspect that their chat database has not been updated to delete references to the 9.95 annual charge, and it isn't being charged. Or maybe if you ask on M-W-F, there is a charge, Tu-Th-Sa, there isn't a charge, and on Sunday they alternate yes and no answers. What a joke.

And before someone posts that 9.95 a year isn't a lot in the overall cost, I agree. The issue is if this is any way to run a company and I think the answer is pretty clear.

nailgunner · Post by **nailgunner** » Sun Oct 16, 2011 2:38 pm

sabresfan wrote:While its up to each person to make up their own mind about porting their number to MJ I would not recommend it. MJ chat reps are legendary for giving poor advice and different answers to the same question. Number porting fees should be crystal clear.

I agree. Especially with a closely priced rival apparently close to getting their porting act together. I'm a betting man, and I would bet a ton that they don't make it anywhere near this screwed up and confusing.

nicraz · Post by **nicraz** » Sun Oct 16, 2011 2:52 pm

nailgunner wrote: And before someone posts that 9.95 a year isn't a lot in the overall cost, I agree. The issue is if this is any way to run a company and I think the answer is pretty clear.

Exactly.

sabresfan · Post by **sabresfan** » Sun Oct 16, 2011 4:46 pm

nailgunner wrote:
sabresfan wrote:While its up to each person to make up their own mind about porting their number to MJ I would not recommend it. MJ chat reps are legendary for giving poor advice and different answers to the same question. Number porting fees should be crystal clear.
I agree. Especially with a closely priced rival apparently close to getting their porting act together. I'm a betting man, and I would bet a ton that they don't make it anywhere near this screwed up and confusing.

I would port my number to them in a heartbeat. I only called them once but a live person answered the phone and my device was setup in 2 minutes. It was shipped in test mode by mistake and fixed easily and they apologized multiple times. My MJ works great but I had to learn to make it work that way. Hopefully once the bugs are worked out of MJ+ it will work for everyone with little problems.

russo121 · Post by **russo121** » Mon Oct 17, 2011 6:06 pm

6 days to get number ported (from phonepower a $20 one time fee). it's been a week with MJ+ plugged right in router, excellent service so far. $102.59 set me up MJ+ with my own number for one year and one free month. I don't think i want to lock in for 5 years just yet. for now future years are still 29.95 so i'll wait to see if selective call blocking and other amenities are added to the PLUS unit.

cell14 · Post by **cell14** » Mon Oct 17, 2011 8:14 pm

I would port my number to them in a heartbeat.

While I am still more or less happy with MJ, the ability to port to Nettalk, or to GV or to Localphone may change my mind. That's the reason why I am not even thinking of "upgrading" to MJ plus. I just do not see the value behind the significantly higher price and there are absolutely no signs out there showing that the company is doing changes in the way they operate and treat customers. I am OK with them because I already am with them but I would not go to MJ now as a new customer.

old vic · Post by **old vic** » Tue Jan 17, 2012 7:11 pm

Lousy! It doesn't work. Is that clear enough.

The MJ+ works when used with the computer, just like the old MJ. It doesn't work without the computer. and no amount of time wasted "chatting" with whatever can get it to work.

My computer has no other problems. Internet, check. Peripherals, check.

MJ+ FUBAR.

So don't waste your time and money. It's a flawed product and they deal with it by jerking you around. First they take your money and then they waste your time.

Lousy product, lousy company. They got me once, but never again.

Vic

old vic · Post by **old vic** » Tue Jan 17, 2012 7:16 pm

Short version: MJ+ is toxic landfill. Otherwise useless. Stick with the old one until it dies. Maybe by then the + will be fit to use use or those B* will be out of business.

Their so-called tech support is designed to run you in circles until you give up. They are useless.

Vic

old vic wrote:Lousy! It doesn't work. Is that clear enough.

The MJ+ works when used with the computer, just like the old MJ. It doesn't work without the computer. and no amount of time wasted "chatting" with whatever can get it to work.

My computer has no other problems. Internet, check. Peripherals, check.

MJ+ FUBAR.

So don't waste your time and money. It's a flawed product and they deal with it by jerking you around. First they take your money and then they waste your time.

Lousy product, lousy company. They got me once, but never again.

Vic

bitstopjoe · Post by **bitstopjoe** » Tue Jan 17, 2012 7:18 pm

Gee Vic tell us how you REALLY feel......................

njoy · Post by **njoy** » Sun Jan 22, 2012 3:50 am

I used MJ (and gave several to friends) w/o problems but MJ+ has been a real trial -- getting registered took about 6 hours with techchat. I use a Mac and the problem was resolved by downloading Hot Shield after which a "remote access technician" was able to register me. The six hours was mostly spent trying to get to someone who knew what he/she was talking about. Awful.

Short form: I can use it okay when it's stuck into my router (it disconnects my computer during the calls, though, but the connection comes back immediately after I hang up from the call) but not with the computer (then, it knocks out the entire connection and I can't make another call and the computer is offline for at least one or two hours -- aaarggghh! And nothing will bring it back, it seems, except time).

Long form: http://www.phoneservicesupport.com/mj-a ... 11848.html

I'm hoping for solutions as I've bought 5 years and paid for some international calling, too.

It's disappointing because I was hoping to use MJ+ with my computer on trips when plugging into a router will be difficult or impossible. Not to mention that in a boring call it's a comfort to be able to surf. Oh well.

I'm hopeful that one day a solution will appear.

MJ User · Post by **MJ User** » Sun Jan 22, 2012 2:57 pm

I bought the MJ+ at the special sales price to existing customers for $34.95 a month ago and received it in about a week. Went through the registration process without any trouble. Hooked it up to the wireless router (Netgear 3700, Comcast Cable service) with no trouble. Plugged in the base for a four handset Panasonic wireless telephone system and it has worked flawlessly ever since. It is nice to not have the device attached to a computer.

Overall, the setup process was trouble free and device has worked without a single incident. I am more than pleased considering I bought it for only $34.95.

Darkbob · Post by **Darkbob** » Mon Jan 23, 2012 9:04 pm

I've had an old MJ for a few years now. Works fine. Bit choppy now and again. Need to reboot the computer sometimes. Mostly works fine.

Got the new MJ Plus. Call quality is about the same. Maybe a bit better. It locks up maybe once a month - unplug it and plug it back in. Works well enough that I don't need a regular phone line in the house. The better your internet the better your MJ will work.

--DB

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