Moderators: Bill Smith, Pilot
The magicjack website, magicjack.com, hasn't even updated their information yet. The FAQ's still say it's in beta and has the "click here to be added on a list and get notified later" tab STILL active. I worry about these guys sometimes.cubecompmtdx wrote:Glad you confirmed that the porting feature worked! I'm surprised that magicJack hasn't advertised that porting is now available. All of the informational signs, such as what's in Best Buy still don't mention the ability to keep a phone number when switching to the service. I imagine there's potential customers being lost because of this since the general public is not aware of the feature...
If I were you, I'd contact Charter about this because it sounds like they're trying to prevent you from porting out your number by lying to MJ about the number not being in use. Telephone companies will do whatever it takes to stop you from leaving them, especially for an alternative like magicJack. Just contact Charter about porting out the number. They may charge a fee for porting out. Then try to transfer it to magicJack again.Baboo71 wrote:I tried to port from Charter Communications. Got this message from magicjack this morning.. "Thank you for your recent request to port your telephone number (XXX) XXX-XXXX to magicJack.
Unfortunately, we are unable to port your telephone number because CHARTER COMMUNICATIONS has notified us that your telephone number is disconnected or no longer yours.
Should you resolve this problem in the future and still want to transfer your telephone number to your magicJack, please log into your magicJack account and initiate a new request by clicking on the “My Subscriptions” tab and then clicking “Transfer My Number”.
We hope you tell all of your friends and family about the savings you enjoy using your magicJack!
Sincerely,
magicJack Customer Care"
Something is amiss.. the number has not been disconnected and it still belongs to me. wtf?
Most likely, your transferred home number will be the default number. The original number may still remain in your account as a second number, but it won't be in use. Should you want to use the old number, you'd have to switch back to that number in your account settings.alfredo wrote:I tried to buy this service, but the representative who was helping me was not able to answer this question clearly, so I canceled my order:
Once my home number has been ported to MagicJack, will I be able to send and receive phone calls from BOTH numbers, my existing Magic Jack number and my ported home phone number?
She could not provide a clear, straightforward answer to that.
Also, I asked: will the two numbers use the same dial pad (or window, or dialog box)? or do I need to open two windows?
She did not provide a clear, straightforward answer to that.
My impression is that, before a company launches a new service, all the representatives have to be well informed about the service, otherwise, it's not worthy.
So, I canceled my order to port my home number from Comcast to MJ.
Oh, well...
That's my point, then. I don't want to lose ANY of the two numbers, I would like to keep both, but apparently, this is not possible. How come I cannot keep both numbers working in Magic Jack? Why not another device or something so that I can use both numbers?cubecompmtdx wrote:...
Most likely, your transferred home number will be the default number. The original number may still remain in your account as a second number, but it won't be in use. Should you want to use the old number, you'd have to switch back to that number in your account settings.
Yeah, it's important that you do not cancel service to your old phone company until the number is ported over. I believe when the number is ported over, your old service is shut off.massimj wrote:I am new to Magic jack, and I did attempt to port my AT&T home phone to my Magic jack.
Because I turned the AT&T phone off before I tried to port the number, the porting failed and told me that I did not currently own the number, and the account associated with it was canceled.
They kept the money, and told me to try agin if anything changed.
Since i just turned off the phone a week before, I went back to AT&T and asked them to turn it back on. They said that they could because it had only been a week since I turned it off.
Once the order went through, AT&T sent me an email with the case number, and the copy of the order to give me my old number back. I made sure that I did this in the same name as the Magic Jack account.
Less than 10 minutes after I got that emal from AT&T, my Magic Jack started to show my ported number. I called my cell and it reflected my home phone. Once I saw this, I went back to AT&T and canceeld the order for the phone to be reinstalled.
My best guess is that the entire process is done in computers. Once I became the registered owner of my old number with AT&T, Magic Jack had a standing order i ntheir computer, to port it, so it happened automatically, and instantly. I'm still waiting for the incoming to the number to not say it was diconnected. I htin kthey say it will take anothe 3 or 4 days for tha to happen.