Installed new dongle no 911 address window

art h · Post by **art h** » Mon Sep 12, 2011 11:21 pm

I just replaced a dongle with a new one and all went fine, all working except there is no 911 address window or light on the bottom of the dial pad. The old one had it but this one didn't. After a couple of hours with their techs (Moe and Larry I passed on Curly) I called it quits. It's not the end of the world but I did have it and would like it back. Any ideas?

nailgunner · Post by **nailgunner** » Tue Sep 13, 2011 5:52 am

art h wrote:I just replaced a dongle with a new one and all went fine, all working except there is no 911 address window or light on the bottom of the dial pad. The old one had it but this one didn't. After a couple of hours with their techs (Moe and Larry I passed on Curly) I called it quits. It's not the end of the world but I did have it and would like it back. Any ideas?

It's not the exact same situation, but a while back I had that happen to me. I was playing around with something and it vanished off the dial pad. Never did figure out why or what I did, but it came back a few days later on it's own. So I would maybe leave it alone for a few days just to see what happens.

anthony.guerra · Post by **anthony.guerra** » Sat Jan 07, 2012 5:33 pm

Did you get your 911 address button and box back, I am having the same problem, and getting nowhere with MagicJack tech support.

mwCT · Post by **mwCT** » Sun Jan 08, 2012 9:20 am

I've notice that on an mj restart it sometimes takes a few seconds for it to show up. Before I registered 911 it did not show up. Have you tried re-registering your 911?

anthony.guerra · Post by **anthony.guerra** » Sun Jan 08, 2012 11:40 am

How do I re-register my 911?

mwCT · Post by **mwCT** » Sun Jan 08, 2012 12:44 pm

Your account on the MJ website.

anthony.guerra · Post by **anthony.guerra** » Sun Jan 08, 2012 3:17 pm

Sorry, I checked, there's nothing about 911 renewal there. Can you please be specific, bear in mind I am in Toronto, Ont, Canada.

mwCT · Post by **mwCT** » Mon Jan 09, 2012 8:16 pm

Check out

http://www.magicjack.com/intl/en-ca/tos ... wuC5IGwX0Q

mwCT · Post by **mwCT** » Mon Jan 09, 2012 8:38 pm

From the TOS you need to register. When you got the new dongle, did you register? A while back, when I got mj and registered, I recall entering the 911 info. After that I received an email of confirmation and it was available on the soft-phone. I suppose you cannot click the 911 box (pick list) and select “Add a New Location?”

tribble · Post by **tribble** » Sat Jan 14, 2012 2:50 pm

I posted similar issue a few months ago, Oct. 31, 2011, but have not had any replies to my issue. In a subsequent contact with magicJack chat support second level they stated that they would delete the magicJack account on my first dongle, which I let expire, but which does show the complete 911 info in the softphone app, and after the original account was deleted, my second magicJack account would become my primary, or only, magicJack account and it would then display the 911 information that was displaying properly before I added the second USB MJ dongle to my original telephone number account.

From what I can gather, only the original magicJack USB device will display the 911 information and if you replace or lose your USB dongle the original account would need to be deleted by magicJack before the second, or replacement dongle would display the 911 info. I have been waiting for my original magicJack account to be deleted for two months, but the account is still active and my 911 information still does not display from my second magicJack dongle. I did not renew my original magicJack dongle after this problem occurred because of this problem and I still had about 9 months of service paid for on my second USB dongle. It might be that the only way I can get my 911 information back is to use my second magicJack dongle until it expires, THEN stop using it and buy additional years of service with my original magicJack dongle ONLY!

I originally asked magicJack chat support it my paid time from the "no 911" second MJ dongle could be transferred to my original "working 911" dongle and I would then only use the original dongle, but the magicJack second level support said my only option was to have my original magicJack account deactivated which I agreed to ... but this was two months ago ... my original magicJack account has still not been deactivated (but the paid time has expired on this USB dongle) ... and my 911 information still does not display on my second USB dongle.

Unfortunately, despite multiple contacts with magicJack chat support on what seems to me to be a relatively simple account issue ... the magicJack support has not done what they said they would do ... delete my original magicJack account.

After magicJack chat support failed to resolve this issue I posted this problem on the to magicJacksupport.com and it can be seen here ...
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http://www.phoneservicesupport.com/911- ... 11358.html
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(unfortunately, as of this date, Jan. 14, 2012, the above support request has been read 237 times with no reply from magicJack support persons)

nailgunner · Post by **nailgunner** » Sat Jan 14, 2012 6:21 pm

tribble wrote:(unfortunately, as of this date, Jan. 14, 2012, the above support request has been read 237 times with no reply from magicJack support persons)

As part of the banner on the top of this website states, this is an UNOFFICIAL MJ support website. It is safe to assume that of the 237 times it has been read, zero of them have been from someone at MJ support.

Unfortunately, if you need them to delete your original account, you will have to keep going back to their on-line chat support until it gets done. There is absolutely nothing anyone here can do to help you.

Edit: You might try some of the alternative contact methods here. Probably won't do much good, but it won't hurt.

http://www.phoneservicesupport.com/how- ... 10336.html

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