Landline callers ca not hear ringtone

Melaniep04 · Post by **Melaniep04** » Fri Feb 10, 2012 7:32 pm

When people call from landlines to my mj+ they can not hear a ringtone ....it is silent until I answer the phone because it rings on my end ....but if called fron cell phone they hear it ring....allready chatted with customer support a few times....no clue is what I got out of the chats said that a tech expert would contact me via email.....it never happend ....this been going on for a 2 weeks now....is this happening or happend to anyone else? Did you find a solution? Please let me know...thanks. Oh by the way done uninstall reinstall ..rebooted router and so on allready even if it plugged in directly to computer it still does the same

Matt9876 · Post by **Matt9876** » Fri Feb 10, 2012 7:41 pm

http://www.phoneservicesupport.com/no-r ... 11948.html

Already two threads on the same thing,the problem is not on your end. it is likely a bad call connecting server causing the no ring, somebody erased a .wav file or it became corrupted.

Melaniep04 · Post by **Melaniep04** » Fri Feb 10, 2012 7:57 pm

I understand they have but it did not give a resulotion to my question if it was corrupted or a wav deleted how do I fix it..thanks

Matt9876 · Post by **Matt9876** » Fri Feb 10, 2012 8:09 pm

Melaniep04 wrote:I understand they have but it did not give a resulotion to my question if it was corrupted or a wav deleted how do I fix it..thanks

Since it's on a YMAX / MagicJack server reporting it in the type chat help support is the best bet to get the trouble report to the correct tech and him/her fixing the no ring issue.

Melaniep04 · Post by **Melaniep04** » Fri Feb 10, 2012 8:20 pm

I chats for 2 hours again today andno solution so I guess I have to see if someone wil actually get in touch with me

bitstopjoe · Post by **bitstopjoe** » Fri Feb 10, 2012 8:30 pm

Melaniep04 wrote:I chats for 2 hours again today andno solution so I guess I have to see if someone wil actually get in touch with me

Best not to hold your breath for that.............

Matt9876 · Post by **Matt9876** » Fri Feb 10, 2012 8:35 pm

I hope they get it fixed soon but my gut reaction to this is it could go on for quite some time till they get the correct tech on the problem/issue.

If this same server stopped connecting calls they would be on it in a hot minute, but a missing .wav file or badly set volume control is going to be hard to find.

Melaniep04 · Post by **Melaniep04** » Fri Feb 10, 2012 8:53 pm

It is so annoying I decided to get magic jack plus when we moved to another state to save money and e could not get a landline since the house is a new construction now if this keeps up I might need to go unlimited on our cell carrier or get a landline

DebtFreeMe · Post by **DebtFreeMe** » Fri Feb 10, 2012 10:50 pm

I'm one of the folks that posted one of the other posts.

Is it possible to force the MagicJack to connect to a different server? If I block the IP address will it use a different one and therefor redirect to another server?

MoonShadows · Post by **MoonShadows** » Sat Feb 18, 2012 12:25 pm

DebtFreeMe wrote:I'm one of the folks that posted one of the other posts.

Is it possible to force the MagicJack to connect to a different server? If I block the IP address will it use a different one and therefor redirect to another server?

If you are using mj+, how do you find out what IP Address mj is using?