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You are now chatting with 'Ayesha'
Your Issue ID for this chat is LTK554075660477X
Ayesha: Hello, how may I help you?
Jacob: Do I have to pay to keep using the MagicJack APP for Iphone? I own 1 magicjack for my computer and am using that same number to use for incoming and outgoing calls on my iphone. PLEASE NOTE: Your Device Subscription for "JACOB'S IPHONE" is EXPIRING SOON, on 06/30/2012. Renew Subscription Now. What do i do? Pay more money or wait and it will autorenew without extra charge since I am a subscriber? Help please.
Ayesha: Hello Jacob
Ayesha: May I have your magic jack phone number please?
Jacob: Do I have to pay to keep using the MagicJack APP for Iphone? I own 1 magicjack for my computer and am using that same number to use for incoming and outgoing calls on my iphone. PLEASE NOTE: Your Device Subscription for "JACOB'S IPHONE" is EXPIRING SOON, on 06/30/2012. Renew Subscription Now. What do i do? Pay more money or wait and it will autorenew without extra charge since I am a subscriber? Help please.
Jacob: 111-111-1111
Ayesha: thank you
Ayesha: Please wait while I check that for you
Ayesha: Thank you for holding
Ayesha: You may wait for the subscription or add subscription plan in your account.
Ayesha: as i hvae checked it here your autorenewal is on.
Jacob: how much is it to continue to use the magicjack app
Jacob: i already pay for a magicjack number
Jacob: i need to know the total cost per year
Ayesha: to continue using the magicjack app the subscription plan cost 429.95
Ayesha: $29.95
Ayesha: sorry for they typo. it's $29.95 per year.
Jacob: ok so its 29.95 plus 29.95 for it to work also with my dongle to my computer?
Jacob: for a total of about 60 per year?
Ayesha: Nope we do not support the magicjack on computer now, that will be for your magicjack APP on your Iphone.
Jacob: oh no, so when my magicjack dongle expires, it will no longer be resubscribable since i use the magicjack app on my iphone?
Ayesha: you are right Jacob
Jacob: what if i lose or break my phone and i need a backup home phone?
Jacob: do i buy another magicjack dongle?
Jacob: i really need both the app and the one that goes to the computer
Jacob: for the same number
Ayesha: You mean the contact or call logs?
Jacob: no i mean the hardware
Ayesha: We do not support magicjack on computer
Ayesha: You may have the magicajck devices.
Jacob: yes i have the device to the computer currently
Jacob: my account says so
Jacob: i dont understand why you dont support the magicjack device to the computer at all
Jacob: im misunderstanding you sorry.
Ayesha: We made some updates on our ssytem las january
Jacob: ok
Ayesha: you can have the device.
Jacob: I understand that magicjack plus is out
Jacob: i mean is for sale currently
Ayesha: Yes it is
Jacob: i only own the original magicjack
Jacob: you are not allowing renewal on my current original hardware magicjack device?
Jacob: because i have the magicjack registered to the same phone number that is registered to my original magicjack device?
Jacob: What do i need to do to have a backup device for my current phone number. I need the computer version and the iphone version both.
Jacob: im sorry for all the questions
Ayesha: You phone numbers is already save on your account in my.magicjack,com
Ayesha: Since we are no longer suppoeting your the magicjack on computer it cannot be renewed.
Jacob: do i need to buy a new magicjack plus then to allow my phone to ring on my computer?
Ayesha: I will be right with you.
Ayesha: One moment please...
Ayesha: thank you for waiting
Jacob: o
Ayesha: yes you may buy the magicjack device for you to secure your connection
Jacob: how do i get my current number 111-111-1111 on the new magicjack plus after I buy it?
Ayesha: No accounts found for email address = '[email protected]
Jacob: that is not my email
Ayesha: sorry wrong person may bd
Jacob: my email for that number is [email protected]. ok.
Ayesha: you can transfer that number to your account
Jacob: ok
Ayesha: Is there anything else I may help you with today?
Jacob: please warn current users in their my.magicjack.com that their magicjack will not be supported if you continue to use the app and will have to buy a new magicjack plus in order to continue to use the pc and iphone for the same number.
Jacob: As the old orignal magicjack is no longer supported.
Jacob: or renewable
Jacob: thank you
Ayesha: you are most welcome
Ayesha: Is there anything else I may help you with today?
Jacob: no thanks
