UN HAPPY

tmc · Post by **tmc** » Tue Aug 28, 2012 9:30 pm

Please wait for a site operator to respond.
You are now chatting with 'Ritchie'
Your Issue ID for this chat is LTK554081142752X
Ritchie: Hello, how may I help you?
t caudill: i would like to speak to a manager
Ritchie: Hi there.
Ritchie: Sure, please hold.
t caudill: i was just on here and talked to a allen
Ritchie: May I know the exact nature of your problem with full details please?
t caudill: i have a issue with my servece
t caudill: i have owned mj for 4 years and loved it
Ritchie: Okay.
Ritchie: Okay.
t caudill: so i purchased a mj +
Ritchie: Then
Ritchie: ?
t caudill: today ther disconnectet my service on the mj+ becausr exxesive usage
Ritchie: May i have your magic jack number please?
t caudill: i was not aware of this
Ritchie: Please wait while I check that for you
t caudill: 865332####
Ritchie: Thanks.
Ritchie: One moment please...
t caudill: no warnings at all
t caudill: we call prety much the same people
Ritchie: Please hold.
Ritchie: One moment please...
t caudill: except doctors and bills
Ritchie: Please wait while I check that for you
t caudill: when i printed out the call log for the last 20 days they were around 140 calls
Ritchie: okay.
t caudill: but log also included the other mj in the house
Ritchie: I see.
Ritchie: Proper Use : If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack device and/or Software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Ritchie: --- There is nothing you can do to reverse the action ---
t caudill: the reasoin that i know that is because there was a call from my doctor and shee doesen hasve this #
Ritchie: Please read the message above.
t caudill: also others calls from the other #
Ritchie: Okay.
t caudill: you can doth without any warning?
t caudill: do the math
t caudill: 140/20
t caudill: with 2 mj
t caudill: manager please
Ritchie: Thank you for waiting. I'll be with you in just a moment.
Ritchie: One moment please...
t caudill: 865332#### for the mj + 865####### for thr mj
Ritchie: okay.

Ritchie: One moment please...
t caudill: you there
Ritchie: One moment please...
t caudill: hello
Ritchie: I will be right with you.
t caudill: ok
Ritchie: I'm sorry for the delay. I'll be right with you.
t caudill: thanks
Ritchie: There is nothing you can do to reverse the action because you violated the Terms of service,,
t caudill: i still dont see mor than 50 diffrent # a day
t caudill: or 20 times the average calls
t caudill: by the way what is considered average calls a day
t caudill: ypu know this is 2 mj
Ritchie: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
You are not currently in a chat session.

redpepper · Post by **redpepper** » Wed Aug 29, 2012 3:58 am

Don't throw away your MJ dongle. You can get some money back out of it.

Please reuse it yourself or sell it on Ebay to somebody else to use for Google Voice.

Anthony2 · Post by **Anthony2** » Thu Aug 30, 2012 9:19 pm

Wow, that's pretty wild. Sorry to hear, OP.

So I assume they have these "don't use the phone '(20) times more than the average magicJack's customer's usage'" rules in the pamphlet that comes with the MJ when you first buy it?

Pilot · Post by **Pilot** » Fri Aug 31, 2012 2:28 am

...and what is the average usage they are talking about?
That must also change with time, so where are current, updated numbers published?

(of course nothing is published, one of Dan's famous tricks to dump customers after they have bought the MJ / MJ+ and paid for ph. number/s and 5 years "membership" in advance = RIP OFF).

SteveHC · Post by **SteveHC** » Fri Aug 31, 2012 7:33 am

I too have noticed that they recently SCREWED UP the call logs. For customers that have more than one MJ device and/or app, MANY logs were *totally* screwed up - MJ staff apparently inaccurately posted calls that were actually made/received on one device to the log of one or more other devices assigned to the same MJ customer account.

As apparently the decision to cancel an account is based on these logs, such errors on MJ's part can have pretty significant consequences for customers/victims.

Gene45 · Post by **Gene45** » Sat Sep 01, 2012 1:11 pm

I just checked my call logs. They don't have all the outgoing calls and none of the incoming.

udsting · Post by **udsting** » Thu Sep 06, 2012 4:45 pm

redpepper wrote:Don't throw away your MJ dongle. You can get some money back out of it.

Please reuse it yourself or sell it on Ebay to somebody else to use for Google Voice.

It's not possibl, the magicJack device has been suspended due to violation!

Gene45 · Post by **Gene45** » Thu Sep 06, 2012 6:14 pm

udsting wrote:
redpepper wrote:Don't throw away your MJ dongle. You can get some money back out of it.

Please reuse it yourself or sell it on Ebay to somebody else to use for Google Voice.
It's not possibl, the magicJack device has been suspended due to violation!

Certainly the service has been suspended, but how could they have disabled the device? If the device is used to contact Google how is MJ to know?
Just asking.

redpepper · Post by **redpepper** » Thu Sep 06, 2012 7:55 pm

That's right. As long as the MJ dongle hardware itself is not damaged, it will work fine with the GVJack App and Google Voice.

If you don't believe it, just download and try it out for a few days.