Is it possible to port my number to a replacement Magicjack Plus?
My Magicjack Plus may have fried. Am using a ported number.
Port number to replacement Magicjack Plus?
Moderators: Bill Smith, Pilot
Re: Port number to replacement Magicjack Plus?
Be sure that you contact the MJ chat before you ever plug in yoursethfp wrote:Is it possible to port my number to a replacement Magicjack Plus?
My Magicjack Plus may have fried. Am using a ported number.
new replacement device. They can control the assignment for the new
device. It will replace the old one and have the same number.
Please wait for a site operator to respond.
You are now chatting with 'Molly'
Your Issue ID for this chat is LTK554083538626X
Molly: Hello, how may I help you?
seth pennington: Is it possible to port my number to a replacement Magicjack Plus? My Magicjack Plus may have fried. Am using a ported number.
Molly: Yes, you can send a number porting request in your magicJack account at my.magicJack.com.
seth pennington: I have a replacement Magicjack Plus and need to change to using it.
Molly: xxx-xxx-xxxx is this your magicJack phone number?
seth pennington: yes
Molly: Please wait while I check that for you
Molly: Thank you for waiting.
Molly: May I ask where did you purchase the replacement magicJack Plus device?
seth pennington: I ordered it from your site.
Molly: - Is your replacement magicjack currently plugged in to your computer?
seth pennington: should it be?
Molly: Yes, please.
seth pennington: is plugged in
Molly: - Do you see the dial pad on your screen?
seth pennington: yes
Molly: - Does it say "Click to register" button located on the lower-left side of the Softphone?
seth pennington: yes
Molly: Please click on that.
seth pennington: ok
Molly: Please follow the prompts to register your replacement device.
seth pennington: it says "device on file" under unique name
Molly: Did you click on "Login to existing account" option?
seth pennington: will try that
Molly: Okay.
seth pennington: where is it?
Molly: May I know the options you have in your screen?
seth pennington: enter email address and zip code.
Molly: - Please unplug your magicjack and plug it back in after 20 seconds.
seth pennington: done
Molly: - Do you see the dial pad on your screen?
seth pennington: yes
Molly: - Does it say "Click to register" button located on the lower-left side of the Softphone?
seth pennington: it says "enjoy 30 minutes of talk time".
Molly: Do you see "Click to Register" button?
seth pennington: yes
Molly: Please click on that.
Molly: Then choose the option "Login to existing account"/
seth pennington: is asking where it was purchased.
Molly: May I know the options you have there?
seth pennington: Website or retail store.
Molly: You may choose website, Seth.
seth pennington: Is requesting email address and order info.
Molly: May I ask if you were able to click on "Login to existing account" after you click on "Click to register" button?
seth pennington: It never showed it.
Molly: One moment please...
Molly: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ray'
Your Issue ID for this chat is LTK554083538626X
Ray: Welcome to the Highest Level of Support.
This is "Ray" and I am here ready to help you with your magicjack concern. Kindly hold for a second as I review your previous chat to continue.
Ray: Thank you for waiting, may I asked if where did you purchase your new MJ plus device?
seth pennington: ordered from your website.
Ray: Are you now on the page asking for an Email and Password?
Ray: Or Email and Order Number?
seth pennington: Email and Order Number
Ray: Okay use Order Number: xxxxxxxxx and Email: [email protected]
Ray: Tell me what you see next
seth pennington: log in to existing account
Ray: Okay choose that one and use Email: [email protected] and password set to your account
Ray: Tell me if you are in
seth pennington: is requesting unique name
Ray: Okay proceed
Ray: Tell me what you see next
seth pennington: terms of service
Ray: Okay please do proceed
Ray: Tell me what you see next
seth pennington: request a number
Ray: Do you see choose a number on an existing account>
seth pennington: yes
Ray: Okay please do choose that in order to use Phone Number: xxx-xxx-xxxx to be registered in your new device and that will do it Seth
Ray: Once done you can now start using the device with our free call services
Ray: Glad to help you with this, is there anything else I may help you with today?
seth pennington: no.
Ray: You are most welcome Seth. Enjoy our free call services with your new device and also
Ray: To be eligible for your reward, please click here. Your reward instructions will be emailed to you. Thanks again!
You are now chatting with 'Molly'
Your Issue ID for this chat is LTK554083538626X
Molly: Hello, how may I help you?
seth pennington: Is it possible to port my number to a replacement Magicjack Plus? My Magicjack Plus may have fried. Am using a ported number.
Molly: Yes, you can send a number porting request in your magicJack account at my.magicJack.com.
seth pennington: I have a replacement Magicjack Plus and need to change to using it.
Molly: xxx-xxx-xxxx is this your magicJack phone number?
seth pennington: yes
Molly: Please wait while I check that for you
Molly: Thank you for waiting.
Molly: May I ask where did you purchase the replacement magicJack Plus device?
seth pennington: I ordered it from your site.
Molly: - Is your replacement magicjack currently plugged in to your computer?
seth pennington: should it be?
Molly: Yes, please.
seth pennington: is plugged in
Molly: - Do you see the dial pad on your screen?
seth pennington: yes
Molly: - Does it say "Click to register" button located on the lower-left side of the Softphone?
seth pennington: yes
Molly: Please click on that.
seth pennington: ok
Molly: Please follow the prompts to register your replacement device.
seth pennington: it says "device on file" under unique name
Molly: Did you click on "Login to existing account" option?
seth pennington: will try that
Molly: Okay.
seth pennington: where is it?
Molly: May I know the options you have in your screen?
seth pennington: enter email address and zip code.
Molly: - Please unplug your magicjack and plug it back in after 20 seconds.
seth pennington: done
Molly: - Do you see the dial pad on your screen?
seth pennington: yes
Molly: - Does it say "Click to register" button located on the lower-left side of the Softphone?
seth pennington: it says "enjoy 30 minutes of talk time".
Molly: Do you see "Click to Register" button?
seth pennington: yes
Molly: Please click on that.
Molly: Then choose the option "Login to existing account"/
seth pennington: is asking where it was purchased.
Molly: May I know the options you have there?
seth pennington: Website or retail store.
Molly: You may choose website, Seth.
seth pennington: Is requesting email address and order info.
Molly: May I ask if you were able to click on "Login to existing account" after you click on "Click to register" button?
seth pennington: It never showed it.
Molly: One moment please...
Molly: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ray'
Your Issue ID for this chat is LTK554083538626X
Ray: Welcome to the Highest Level of Support.
This is "Ray" and I am here ready to help you with your magicjack concern. Kindly hold for a second as I review your previous chat to continue.
Ray: Thank you for waiting, may I asked if where did you purchase your new MJ plus device?
seth pennington: ordered from your website.
Ray: Are you now on the page asking for an Email and Password?
Ray: Or Email and Order Number?
seth pennington: Email and Order Number
Ray: Okay use Order Number: xxxxxxxxx and Email: [email protected]
Ray: Tell me what you see next
seth pennington: log in to existing account
Ray: Okay choose that one and use Email: [email protected] and password set to your account
Ray: Tell me if you are in
seth pennington: is requesting unique name
Ray: Okay proceed
Ray: Tell me what you see next
seth pennington: terms of service
Ray: Okay please do proceed
Ray: Tell me what you see next
seth pennington: request a number
Ray: Do you see choose a number on an existing account>
seth pennington: yes
Ray: Okay please do choose that in order to use Phone Number: xxx-xxx-xxxx to be registered in your new device and that will do it Seth
Ray: Once done you can now start using the device with our free call services
Ray: Glad to help you with this, is there anything else I may help you with today?
seth pennington: no.
Ray: You are most welcome Seth. Enjoy our free call services with your new device and also
Ray: To be eligible for your reward, please click here. Your reward instructions will be emailed to you. Thanks again!