"Talk Free" mJ app doesn't work with Android 4.3.

greenman · Post by **greenman** » Wed Jul 31, 2013 3:22 pm

Yet. On a lot of devices/phones.

I'm not sure how long it will be before magicJack updates the app so it works with 4.3. It was last updated on July 9, 2013, according to Google Play, but these kinds of issues have been happening for as long as the app has been available.

If you absolutely have to have the Android MagicJack app, and it's working fine for you on 4.2, it won't on 4.3 as of this posting.

Many people who allowed android to upgrade to JellyBean 4.3 are now finding their magicJack app "Talk Free" is no longer working.

I do not know how to downgrade back to JellyBean 4.2.
If someone knows of an excellent link that will explain how to do it for most phones and devices, that would be great.

If there is a simple fix on Android 4.3 that will allow people to use the Talk Free app, let's hear it!

greenman · Post by **greenman** » Thu Aug 01, 2013 11:51 am

I think some of the "people" on phone chat are not people.
Jacqueline is one example.
If this person is human, it must be awful to have that job.

Please wait for a site operator to respond.

You are now chatting with 'Jacqueline'

Your Issue ID for this chat is LTK1115308670005X

Jacqueline: Hello, how may I help you?

Jacqueline: Hi there Chris.

Chris: Hi Jacqueline, magicJack "Talk Free" android app isn't working with JellyBean 4.3 after upgrading from 4.2 to 4.3. When is magicJack going to update the app so it works with Android 4.3? (If you're going to say "soon", please don't. It's a fairly useless answer that means nothing to someone whose app just stopped working. Just tell me you really don't know, or find out and ask me to wait while you find out.)

Jacqueline: Thank you for addressing that concern. Let me assist you with that.

Jacqueline: Please wait while I check that for you

Jacqueline: Thank you for waiting.

Jacqueline: We are working to provide better service through new features and options for our customer. As of the moment that feature is not yet available.

We always update our website for all new products and services, so please visit our site from time-to-time for new releases and updates.

Chris: What you just sent me looks like canned wording. It really doesn't address my issue. Can you type something that makes me believe you're human?

Jacqueline: Chris, the feature magicJack is not available. Feel FREE to check our website periodically for further updates. That's all the information I can provide to you right now Chris.

Chris: The website doesn't give any information whatsoever about magicJack app "Talk Free" updates.

Chris: Are you allowed to say that you don't know?

Jacqueline: We don't have exact further information on that matter Chris.

Chris: I heard that magicJack is going to start charging for service through the app. When will that start happening, and how much is it going to cost? And please don't say to look on the website. It's not there.

Jacqueline: It may not in there as of the moment Chris, but feel FREE to check our website PERIODICALLY for that matter.

Chris: Jacqueline, needless to say, once again, you're telling me to check a website that has no such information. If I were to take your advice, I'd be repeatedly doing something that I know will give me the same inconclusive outcome. That would make me a crazy person. So... You're telling me I should act like a crazy person?

Jacqueline: We value you as our customer Chris. I understand you on that. However, the service you're looking for is not available. That's all the information I can provide to you right now.

Jacqueline: Is there anything else I may help you with today?

Chris: I'm still not entirley convinced you're human. If you are, I am beginning to pity you.

Jacqueline: Chris we are human and we are located

Jacqueline: in WEST PALM BEACH FLORIDA.

Chris: It's just that any time I contact anyone from magicJack chat support, they use the exact same wording. "Please wait while I check that for you."... "Thank you for waiting"... "Thank you for addressing that concern. Let me assist you with that"... Every time. I'm guessing you must have buttons you press on a screen that fill in my name for canned wording in general phrases that fit most problems. Is this the case? (Please just answer yes or no. Please, please please...)

Jacqueline: Those are the standard responses we use on responding customers chat Chris.

Jacqueline: Is there anything else I may help you with today?

Chris: Just another human check thing: does the sun set on the ocean of west palm beach or does the sun rise on the ocean of west palm beach?

Chris: In general.

Jacqueline: Chris, we only cater magicJack concerns.

Chris: You're definitely not in West Palm Beach.

Jacqueline: Do you have any other concern regarding your magicJack device Chris?

Chris: I'm saddened. I have gotten no answers. I think you must be a machine.

Jacqueline: You're welcome Chris.

Chris: I guess I had that coming.

Jacqueline: Okay

Chris: Yep. Machine.

Jacqueline: Have a nice day ahead and take care always.

Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

mocnarf · Post by **mocnarf** » Mon Aug 05, 2013 3:48 am

I also recently install Android 4.3 and my Magic Jack App is no longer working. I tried uninstalling the MagicJack qpp and re-install it. But that didn't work either. MagicJack needs to update their app immediately. For now I may be able to get by using Skype but I would prefer having my MagicJack App working again.

greenman · Post by **greenman** » Thu Aug 08, 2013 2:21 pm

mocnarf wrote:I also recently install Android 4.3 and my Magic Jack App is no longer working. I tried uninstalling the MagicJack qpp and re-install it. But that didn't work either. MagicJack needs to update their app immediately. For now I may be able to get by using Skype but I would prefer having my MagicJack App working again.

The only thing we can do is wait for magicJack to update the app. I don't see any quick and easy answers right now. Last app update is still July 9, 2013 on the google play app store

greenman · Post by **greenman** » Thu Aug 15, 2013 4:26 pm

Talk Free has an update as of August 14. Is it compatible yet with JellyBean 4.3? It would be great to hear from device owners whether the new update fixes the problem.

Edit: I've received one confirmation that the new update does make 4.3 work with JellyBean 4.3. I'd like to hear more.