puzzled

[shady]

i installed majic jack onto my computer.. when it open it shows no audio foiund... i tried opening play back devices it does not show the handset does not pop up... I went into the device manager under sound video it does noit show the tigerjet listed.. but when i look under the cd/dvd it shows tigerjet cd/dvd.....

I updated my audio driver from the manufacture site still no joy.. i i used a link i found here to upgrade magic jack still gives me the same problem.. i also tried unstalling the tigerjet cd/dvd to see if it would work nothing happens.. thing is when i connect the magic jack to my other computer it works perfectly both running windows 7.. Can some one point me in the right direction to what i am doing wrong or missing please??

[Pilot]

...and this is a brand new MJ or MJ+ or 2014MJ+?
Did you buy direct from MJ or from elsewhere and when?

[shady]

...and this is a brand new MJ or MJ+ or 2014MJ+?
Did you buy direct from MJ or from elsewhere and when?

just the regular magic jack.. i had it for awhile it wewas working properly before i installed windows 7 onto the computer so i thought maybe it not comapt with windows 7.. untill i tried ity on my brother pc with windows 7 an it work with out any problems.. i had windows xp at fiorst before i upgraded

[greenman]

... just the regular magic jack.. i had it for awhile it wewas working properly before i installed windows 7 onto the computer so i thought maybe it not comapt with windows 7. ...

Assuming you've already tried pulling down from "Menu" to "Volume/Headset Control" on the magicJack interface in Win7, with the magicJack in a USB port, try this:

1. Go to the systray.
2. Right click on the speaker icon.
3. Click “Recording Devices”.
4. Select the handset icon (looks like a phone handset), then “Properties” button.
5. In the new dialog box, click the “Levels” tab.
6. Make sure the “Microphone” setting is on 70% or higher.
7. Click “OK”.
8. Click the “Playback” tab.
9. Click the “Handset icon”
10. Click “Properties”, “Levels” tab, set it to 100% or less.
11. Call someone while this is open and go between tabs while talking with the person to determine your preferred settings.
12. Once you're satisfied, click “OK”.
13. Click “OK” again.

Does this make your phone call clearer?

[shady]

... just the regular magic jack.. i had it for awhile it wewas working properly before i installed windows 7 onto the computer so i thought maybe it not comapt with windows 7. ...

Assuming you've already tried pulling down from "Menu" to "Volume/Headset Control" on the magicJack interface in Win7, with the magicJack in a USB port, try this:

1. Go to the systray.
2. Right click on the speaker icon.
3. Click “Recording Devices”.
4. Select the handset icon (looks like a phone handset), then “Properties” button.
5. In the new dialog box, click the “Levels” tab.
6. Make sure the “Microphone” setting is on 70% or higher.
7. Click “OK”.
8. Click the “Playback” tab.
9. Click the “Handset icon”
10. Click “Properties”, “Levels” tab, set it to 100% or less.
11. Call someone while this is open and go between tabs while talking with the person to determine your preferred settings.
12. Once you're satisfied, click “OK”.
13. Click “OK” again.

Does this make your phone call clearer?

that's the problem when i connect the magic jack am not seeing the handset show up in recording devices but when i hook it up to my other computer every thing hows.. i tried different usb ports also