Contacts?

Diggs · Post by **Diggs** » Sat Dec 14, 2013 9:59 am

Anyone else not getting their contacts downloaded?

mwCT · Post by **mwCT** » Sat Dec 14, 2013 6:46 pm

Perhaps the MJ server is down.

mwCT · Post by **mwCT** » Sun Dec 15, 2013 8:51 pm

Still not contacts. How about you?

Diggs · Post by **Diggs** » Tue Dec 17, 2013 8:25 pm

Still nothing here.

mwCT · Post by **mwCT** » Tue Dec 17, 2013 9:57 pm

I tried to solve it with chat. Regrettably, I had to leave before it was solved. I have the problem on an older thin client. When I try it on a regular (updated) PC it seems to work fine.

mwCT · Post by **mwCT** » Thu Dec 19, 2013 11:36 am

Figured it out - when I clicked

Menu --> Advanced Users --> My magicJack

the browser complained wanting a certificate. Looks like mj changed (updated) the cert.

Installed VeriSign Class 3 Public Primary Certification Authority - G5 with certmgr.

Works.

Diggs · Post by **Diggs** » Thu Dec 26, 2013 11:45 am

Hmm.... Not sure what you did. I've never installed SSL Certifications before. Still no contacts. (Old HP 5730 thin client running XPe with a 6(?) year old MagicJack.)

mwCT · Post by **mwCT** » Thu Dec 26, 2013 8:13 pm

I have Wyse 9400 series and I didn't have the need until this issue. If you did not get a certificate error then your issue is different from what I observed.

Pilot · Post by **Pilot** » Fri Dec 27, 2013 7:43 am

All OK here, never had any problems with this.

mwCT · Post by **mwCT** » Fri Dec 27, 2013 8:07 am

In my case the softphone registering worked, getting contacts did not work, and when I tried to use the browser, it complained. So I figured the mj website no longer trusted me in its current configuration so I got the certs, and then everything worked.

Understand if you call up your IE browser with
Menu --> Advanced Users --> My magicJack
that takes to your https magicjack.com logon, the browser does not complain. If not, your certs are more current than mine were.

Diggs · Post by **Diggs** » Mon Dec 30, 2013 6:02 pm

I tried MJ chat as I had the time and was curious how they would handle it. Escalated me to another tech and everything but they were never able to resolve the issue. I tried to stay amused by the whole process.

My browser complained so I followed your advice with the certificate authority and now contacts work great. Thanks.

I'm more than computer literate and this is the first time I have had to install a security certificate. Not hard but a bit obscure to say the least.
For others - http://scriptx.meadroid.com/knowledge-b ... pdate.aspx

Thanks again.

mwCT · Post by **mwCT** » Mon Dec 30, 2013 6:20 pm

Glad you got it working.

Thin clients are kind of special - many of the things that are normal and are normally updated are not normal or updated.

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