MAC address is missing

[Docfxit]

I've been on the phone with MJ tech support for hours. I discovered my MJ is not giving a MAC address. I found the IP address. Is the MJ dead? Does anyone know what to do? I have a program that shows what MAC address is connected to the IP address. The MAC address is blank.

Thanks,

Docfxit

[StanR]

My router will show a MAC address of devices on the network. You might be able to see it from the router end. I don't think any network device can work without a MAC address.

[Docfxit]

I also have a router that will show MAC addresses.

All devices must have a MAC address to talk to the device.

How do I know if the Magic Jack is dead or if the software isn't communicating to it? It does have a blue light on.

Thanks,

Docfxit

[Docfxit]

I have connected the MJ to a different PC. It is working just fine. So I still need to figure out why it won't work on the PC it's been working on for years.

Thanks,

Docfxit

[Docfxit]

i'm new here thank you for attention!

Welcome to the forum.

Please start your own thread.

I'm waiting for someone to help me with my thread.

Thanks,

Docfxit