The Unofficial Support Forum For Your Magic Jack
https://phoneservicesupport.com/
2nd update since Feb 22: Have not experienced the "No Routes Found" message since 2/22, when it suddenly stopped becoming a problem. All outgoing calls have been either Missouri or Illinois calls.sleightman wrote:Has this problem ever disappeared for the people who have it?
That is about all the BBB is good for, getting your complaints to the member businesses. Their rating system is worthless, even the most egregious offenders get an A- rating. But I do agree that filing a complaint with them usually gets action from the member company. Glad it worked for you. I've heard filing complaints with the FCC also causes mJ to react more quickly, but I haven't had any major issues with my mJ so I haven't had to file any complaints yet. (Knock on wood.)ARTPF wrote:Well I finally got some satisfaction from MJ and you can too. Interestingly, MJ has an A- rating with the BBB. Considering the gazillions with issues isnt that odd?
Turns out, it's not. They want to maintain a good rating, so if you file an honest claim they will do something. It took a couple back and forths, but they actually fixed the incoming call issue.
Bravo BBB!
It's understandable that this is frustrating to you. However, is there any need to SHOUT about it, and post basically the same thing in 3 different places?tlee1310 wrote:I HAVE THIS SAME PROBLEM I CANNOT RECIEVE VERIZON CALLS- SURPRISING I CAN CALL VERIZON NUMBERS BUT CAN'T RECIEVE. MAGIC JACK HAS ADMITTED THAT THEY HAVE BEEN EXPERICING THIS PROBLME AND ARE WORKIGN ON IT BUT IT HAS BEEN AWHILE NOW AND NO RESOLVE. DOES ANYONE HAVE ANY FURTHER INFO
I wish you all the best in getting your issue resolved. I'm not trying to ruin your weekend, but that is the canned response they generally give when they don't have a clue how to fix an issue or don't care and want you to go away.AlphaDogTech wrote: Note the highlighted text near the bottom where she says: "we are looking now on this this issue this chat we have now is saved here in our end so it will be reviewed by the higher department"
nailgunner wrote:I wish you all the best in getting your issue resolved. I'm not trying to ruin your weekend, but that is the canned response they generally give when they don't have a clue how to fix an issue or don't care and want you to go away.
It's not a matter of being, or not being, cynical. That's just the canned response they give out. First they elevate you to a 10% person, then they elevate it to the next level, which is MagicJack's version of a black hole. You will find the "higher department" or "engineers" response in many many posted chats in here.AlphaDogTech wrote: I'm not quite that cynical yet... I want to believe that even if it is Verizon's fault (or other carriers'...), it is in MagicJack's own best-interest to get it fixed. It's their product that doesn't work and nobody will continue to use a phone that cannot receive all calls.
Looking at the Port Triggering, I do not have those ports open on my router. I'm not certain which protocol to specify (Net2Phone, DialPad, etc.).Town Cryer (Jun6, 2011) --> l also read somewhere that mj
works with ports 5060 and 5070 udp should you open both ports
on your pc.
Greetings,sfink16 wrote:Hey Guys,
This is my first post, after reading this and other threads.
I took the liberty of checking my Verizon router settings after reading from :
Looking at the Port Triggering, I do not have those ports open on my router. I'm not certain which protocol to specify (Net2Phone, DialPad, etc.).Town Cryer (Jun6, 2011) --> l also read somewhere that mj
works with ports 5060 and 5070 udp should you open both ports
on your pc.
Or is it Port Forwarding that I should be looking at? The drop-down list a whole bunch of choices, even Vonage is listed. I can even choose custom port settings.
Further examination showed that by default my general firewall settings are set to medium, which has an inbound policy of REJECT and an outbound policy of ACCEPT. Should I try Minimum security to see if the results are more desirable? Maybe not! I don't want my system open to attacks.
MagicJack may or may not be right about the issues using their device. Checking firewall settings can't hurt.
The problem of not receiving calls (i.e. the call 'routing' issue) that this entire thread is about has absolutely NOTHING to do with anyone's home router, or internet connection, whether Verizon is their ISP. Verizon is simply not routing calls to MJ customers.Barada Nels wrote:Greetings,sfink16 wrote:Hey Guys,
This is my first post, after reading this and other threads.
I took the liberty of checking my Verizon router settings after reading from :
Looking at the Port Triggering, I do not have those ports open on my router. I'm not certain which protocol to specify (Net2Phone, DialPad, etc.).Town Cryer (Jun6, 2011) --> l also read somewhere that mj
works with ports 5060 and 5070 udp should you open both ports
on your pc.
Or is it Port Forwarding that I should be looking at? The drop-down list a whole bunch of choices, even Vonage is listed. I can even choose custom port settings.
Further examination showed that by default my general firewall settings are set to medium, which has an inbound policy of REJECT and an outbound policy of ACCEPT. Should I try Minimum security to see if the results are more desirable? Maybe not! I don't want my system open to attacks.
MagicJack may or may not be right about the issues using their device. Checking firewall settings can't hurt.
Leave your firewall settings as is (for the time being). You want port forwarding and create a custom policy. Try that first . . . if it does not work, then try the firewall settings.
Sincerely,
Barada Nels
Sorry but Nettalk users are having the same problems!jsherk wrote:Ugh... had this problem back in November, but it has been fine 6 or 7 months but now it is back again!
This is the problem as near as I can figure... I have a Dallas Texas MJ number, and a Pennsylvania cell phone (Verizon). When I am in Dallas and call my mj number from my cell, it SHOULD be routed as a local call because I am in Dallas on my cell calling a Dallas number!
Talked with mj anti-support and they said "call your carrier".
I have the perfect solution for me...
#1- File my mj under "G" for garbage.
#2- Sign up for a nettalk http://nettalk.com account
#3- Port my MJ number over to CallCentric http://www.callcentric.com/?aid=112532 (because nettalk can't port numbers yet).
You might want to hold off on AT&T. There are MJ users reporting continuing problems with them in this forum.Johann wrote: will probably switch to AT&T or T-Mobile just so that I can call my own home!
Well, shit.nailgunner wrote:You might want to hold off on AT&T. There are MJ users reporting continuing problems with them in this forum.Johann wrote: will probably switch to AT&T or T-Mobile just so that I can call my own home!
Not sure how widespread the issue is. I receive calls all the time from an AT&T cell. Others have been having trouble. Would think you could do a test call where you would buy one to see if it's an issue with you.Johann wrote:Well, shit.nailgunner wrote:You might want to hold off on AT&T. There are MJ users reporting continuing problems with them in this forum.Johann wrote: will probably switch to AT&T or T-Mobile just so that I can call my own home!
Johann wrote:The problem of not receiving calls (i.e. the call 'routing' issue) that this entire thread is about has absolutely NOTHING to do with anyone's home router, or internet connection, whether Verizon is their ISP. Verizon is simply not routing calls to MJ customers.Barada Nels wrote:Greetings,sfink16 wrote:Hey Guys,
This is my first post, after reading this and other threads.
I took the liberty of checking my Verizon router settings after reading from :
Looking at the Port Triggering, I do not have those ports open on my router. I'm not certain which protocol to specify (Net2Phone, DialPad, etc.).
Or is it Port Forwarding that I should be looking at? The drop-down list a whole bunch of choices, even Vonage is listed. I can even choose custom port settings.
Further examination showed that by default my general firewall settings are set to medium, which has an inbound policy of REJECT and an outbound policy of ACCEPT. Should I try Minimum security to see if the results are more desirable? Maybe not! I don't want my system open to attacks.
MagicJack may or may not be right about the issues using their device. Checking firewall settings can't hurt.
Leave your firewall settings as is (for the time being). You want port forwarding and create a custom policy. Try that first . . . if it does not work, then try the firewall settings.
Sincerely,
Barada Nels
I deal with 2 MJ accounts, 1 personal and another for a company I work for. No mobile caller that uses Verizon as their wireless carrier is able to call a magicjack number. In fact, after awhile Verizon replaced the message that people would hear when trying to call MJ customers. Instead of the 'Improperly Routed' message, which was a message that callers would hear from MJ, the message is now simply 'You have reached a non-working number.' I have Verizon wireless but will probably switch to AT&T or T-Mobile just so that I can call my own home!
That oversimplification of a firewall does a disservice to all the readers on this forum. The SPI that is ubiquitous on all SOHO routers today would ensure that traffic initiated on your end is not being blocked on either inbound or outbound traffic. 'Incoming' phone calls are sent over a connection that your MJ adapter has already initiated and constantly keeps up with YMAX servers (unless your MJ adapter goes crazy and needs a reset as they tend to need), the incoming call would complete to you too because it does not need to initiate a 'new' connection. I'm a network engineer. I play with firewalls of various vendors every day setting up VPNs. As I mentioned, and as you found out, the calls are being blocked by magicjack, depending on the phone call you are dialing, or they are being misrouted by other carriers. This thread has nothing to do with personal router/firewall settings.sfink16 wrote:Then I don't understand. I receive calls from brother in Texas and I live in PA. I have Verizon FIOS, no problem.
I don't know how you can dismiss the router blocking calls. By definition, it is a firewall, and that's what firewalls do, block traffic.
I've been in IT for over 30 years (COBOL programmer, etc.) with almost every background job including network security. Trust me, traffic is being routed via IP addresses. Do a simple TRACERT if you don't believe me.
Have you looked at the traffic being block by the router? You might be surprised at what is being blocked.
filed FCC as well....it has been 6 month MJ not working. Lets see if it helps.tonygod wrote:I had this same problem back in February 2011 and had a similar support chat experience. I ended up filing a complaint with the FCC. The problem was somehow corrected after a week, but I was never contacted with information about what was done to fix the problem. I did, however, receive a copy of MagicJack's response to the FCC complaint.
The problem started happening for me again somewhere around June 27th and after another support chat session, I was told a technician would look into the problem with high priority and contact me when the problem is resolved. Since then (it has now been 3 days), I have on occasion been able to receive calls, but am still having the problem as of today, and I still have not been contacted by anyone from MagicJack. I have filed another FCC complaint.
There is no doubt that this is a problem with YMax communications and not with every other carrier. It is irresponsible of them to ask customers to follow up with every phone carrier to resolve the problem. I highly recommend you also file complaints with the FCC until this problem is solved to your satisfaction.
http://www.fcc.gov/complaints
Tony, thank you for the FCC link! I too had problems with certain people being able to call me due to routing issues. I skipped calling MagicJack support for help and just filed with the FCC. In about a week, "magically" the problem seems to be fixed for now. But it was interesting to note, I did receive a missed call and blank voicemail from 163-071-5200. I thought that was one strange telephone number, so I called it back. I heard a few numbers being dialed in quick succession, then a voice recording of an enthusiastic person saying "you have reached the YMax Communications test number, this call was successful" then a few more numbers being dialed quickly. Has anyone ever heard of this phone number before, or called it before?tonygod wrote:I had this same problem back in February 2011 and had a similar support chat experience. I ended up filing a complaint with the FCC. The problem was somehow corrected after a week, but I was never contacted with information about what was done to fix the problem. I did, however, receive a copy of MagicJack's response to the FCC complaint.
The problem started happening for me again somewhere around June 27th and after another support chat session, I was told a technician would look into the problem with high priority and contact me when the problem is resolved. Since then (it has now been 3 days), I have on occasion been able to receive calls, but am still having the problem as of today, and I still have not been contacted by anyone from MagicJack. I have filed another FCC complaint.
There is no doubt that this is a problem with YMax communications and not with every other carrier. It is irresponsible of them to ask customers to follow up with every phone carrier to resolve the problem. I highly recommend you also file complaints with the FCC until this problem is solved to your satisfaction.
http://www.fcc.gov/complaints
I would think it was just a coincidence that it cleared up that soon after you filed the FCC report. There is no federal agency in this country that works that fast. I do assume that the complaints are public record, but would they be available for MJ to see and respond to that quickly? I don't have a clue. It certainly wouldn't hurt for others with the issue to file a complaint.jeepjunkie wrote:
Tony, thank you for the FCC link! I too had problems with certain people being able to call me due to routing issues. I skipped calling MagicJack support for help and just filed with the FCC. In about a week, "magically" the problem seems to be fixed for now. But it was interesting to note, I did receive a missed call and blank voicemail from 163-071-5200. I thought that was one strange telephone number, so I called it back. I heard a few numbers being dialed in quick succession, then a voice recording of an enthusiastic person saying "you have reached the YMax Communications test number, this call was successful" then a few more numbers being dialed quickly. Has anyone ever heard of this phone number before, or called it before?
bebik22 wrote:filed FCC as well....it has been 6 month MJ not working. Lets see if it helps.tonygod wrote:I had this same problem back in February 2011 and had a similar support chat experience. I ended up filing a complaint with the FCC. The problem was somehow corrected after a week, but I was never contacted with information about what was done to fix the problem. I did, however, receive a copy of MagicJack's response to the FCC complaint.
The problem started happening for me again somewhere around June 27th and after another support chat session, I was told a technician would look into the problem with high priority and contact me when the problem is resolved. Since then (it has now been 3 days), I have on occasion been able to receive calls, but am still having the problem as of today, and I still have not been contacted by anyone from MagicJack. I have filed another FCC complaint.
There is no doubt that this is a problem with YMax communications and not with every other carrier. It is irresponsible of them to ask customers to follow up with every phone carrier to resolve the problem. I highly recommend you also file complaints with the FCC until this problem is solved to your satisfaction.
http://www.fcc.gov/complaints
http://www.fcc.gov/complaints
YMax Communications
5700 Georgia Ave
West Palm Beach, FL 33405
September 2, 2011
To: Sharo ......., Deputy Division Chief
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW, 5-A847
Washington, D.C. 20554
RE: User complaint number: 11-C........ Bebik
Carrier: Ymax Communications Corp.
Respondent: magicJack LP
Dear Ms. Bowers:
Calls to Mr. Bebik magicJack from some wireless phones were not routed properly, causing callers to receive a recording explaining the problem and directingthem to call another number so their call would complete. We have removed the recording and now his calls should complete.
We appreciate his business and look forward to serving him in the future.
Sincerely,
Mary______
magicJack Customer Care
Pretty impressive. What date did you file the complaint and what date did your service get corrected?bebik22 wrote:issue resolved and MagicJack did answer FCC complaint.
took about 2 monthnailgunner wrote:Pretty impressive. What date did you file the complaint and what date did your service get corrected?bebik22 wrote:issue resolved and MagicJack did answer FCC complaint.
Would love to hear from others if complaints to the FCC regarding blocked rural numbers are now receiving the same attention.