magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

^^^ I was hung up on.

All the agents are hanging up on me when i question them.

That's great customer service.

Please wait for a site operator to respond.

You are now chatting with 'Carol'

Your Issue ID for this chat is LTK43604951854X

Carol: Hello, how may I help you?

My Name: hi, i cant receive incoming calls

My Name: it says the call is routing as a local when it should be long distance

My Name: this has been happening for 2 days already

Carol: Okay.

Carol: Your number is being identified as a local number when it is a long distance number

If you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly.

For you convenience, we have provided some common long distance carriers' phone numbers below:

Sprint 866-866-7509
MetroPCS 888-863-8768
AT&T 800-331-0500
T-Mobile 877-878-7326
Verizon 718-890-1800
Sprint 800-639-6111
Cricket 800-274-2538
Optimum Lightpath 866-611-3434
Comcast 800-266-2278
Verizon 800-837-4966
Bell Mobility 800-667-0123
Comcast 888-266-2278


For all other providers please check your monthly statement for their contact information.

My Name: why do i have to call them??

My Name: my line was working fine until 2 days ago

My Name: tjhis is something you should be fixing

Carol: No, please contact your phone carrier and tell them about this issue.

My Name: but this is from every provider!!

My Name: this is a problem with your system

Carol: No we always check our end hear and there is no problem to our that's why we are telling our customer to contact there phone carrier and there Internet provider and tell them about this issue.

My Name: this is ridiculous the sprint number you gave me is their general line

Carol: I understand but we always check our end here and it seems there is no problem with our end so we just telling to our customer that they must contact there Internet provider and the phone carrier and tell them about this issue.

My Name: http://www.phoneservicesupport.com/rout ... 10126.html

Carol: Okay

Carol: One moment please...

My Name: this is widespread. please stop giving me a standard line and connect me to a higher level of support

Carol: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Jackie'

Your Issue ID for this chat is LTK43604951854X

Jackie: Hi, this is Supervisor Jackie and I will be assisting you for today. Please let me read your past conversation with the other agent. Thank you so much!

My Name: ok

Jackie: You are facing problems during receiving calls rigt?

Jackie: right**?

My Name: yes

Jackie: Okay

Jackie: Please provide me the needed information below.

Jackie: Complete name.........

Jackie: Email address..........

Jackie: MJ number.........

Jackie: Alternate phone number.........

My Name: getting a Your number is being identified as a local number when it is a long distance number message

My Name: My Name

My Name: myemail

My Name: xxx-xxx-xxx

Jackie: And also the number from which you are unable to receive calls and its service provider?

My Name: xxx-xxx-xxxx(alt)

My Name: i cant get calls from sprint and verizon

Jackie: Okay

Jackie: One moment please...

My Name: I dont know of any others as i dont have access to any other phones

Jackie: Okay

Jackie: Please wait

Jackie: We have processed your request

Jackie: And we will check everything once again

Jackie: And please try to contact your service provider as well in mean time

Jackie: However your issue will be resolved and you will get confirmation email

My Name: i've been on the phone with sprint for the past 10 minutes

My Name: they are unsure of the issue

Jackie: Okay

Jackie: You will get confirmation as soon as the issue will be resolved

Jackie: Is there anything else I may help you with today?

My Name: i would like some sort of a timeline here.

Jackie: We cannot provide exact time frame

Jackie: However technical issues can be resolved within 1-2 days

My Name: so as this has been happening since monday..

Jackie: .

Jackie: I do understand

Jackie: I will take the issue personally

Jackie: And try to get it resolved at the earliest

My Name: thank you.

Jackie: You are welcome

Jackie: Is there anything else I may help you with today?

My Name: no

Jackie: Have great days ahead

Jackie: Bye take care

Has anyone learned the source of this attack on MagicJack ?

Well, as of now my MJ is again receiving calls from my At&T cell phone which it has not done for the past few days. Does this mean it is FIXED ?
What are others experiencing ?

Yes, mine is working again too... my verizon cell can now call my mj number again!

I guess all the carriers finally decided to fix the problem at the same time... ha ha ha.

Well at least it's fixed for now!

Mine just started working also.

It's a bit too late. I just requested to get my number ported out and hosted on www.voipo.com while i receive my new service from another company similar to magicjack. That is www.nettalk.com

I couldn't wait until they resolved it, simply because it's my business line and it's a vanity number. The best part is, Nettalk has a toll free number for customer service and tech support, so you get to actually speak with a live person if you have a problem. AND they answered every technical question including portability, service, multiple lines etc. They knew the answer to every question live and not through online chat where they put you hold and then copy and paste the answer.

I can't wait to get it and dump this magic-crap. Bunch of BS they feed everyone to pass the buck.

Anyone that's had enough of MJ should really look at netTalk. Best part is, you don't have to leave your computer on. It's directly plugged into your router, computer can be off. And you can take it with you anywhere in the world, just like MJ. It costs $10 more per year than MJ, but i'd gladly pay that, the savings from computer being off instead of leaving it on 24/7 it a lot more as well as the live tech support. That is priceless.

toronto wrote:Mine just started working also.

It's a bit too late. I just requested to get my number ported out and hosted on www.voipo.com while i receive my new service from another company similar to magicjack. That is www.nettalk.com

I couldn't wait until they resolved it, simply because it's my business line and it's a vanity number. The best part is, Nettalk has a toll free number for customer service and tech support, so you get to actually speak with a live person if you have a problem. AND they answered every technical question including portability, service, multiple lines etc. They knew the answer to every question live and not through online chat where they put you hold and then copy and paste the answer.

I can't wait to get it and dump this magic-crap. Bunch of BS they feed everyone to pass the buck.


Anyone that's had enough of MJ should really look at netTalk. Best part is, you don't have to leave your computer on. It's directly plugged into your router, computer can be off. And you can take it with you anywhere in the world, just like MJ. It costs $10 more per year than MJ, but i'd gladly pay that, the savings from computer being off instead of leaving it on 24/7 it a lot more as well as the live tech support. That is priceless.

^^^I forgot to mention. They also have Canadian Numbers, they don't state that on their website, but i asked them and they offer 416 for Toronto, etc....so if you are in Canada, they have it. But they charge a premium to have a Canadian Number.

Make sure you check them out www.netTalk.com if you are fed up with Magic-Crap like i am.

They don't offer portability of tel# as of yet, but they said it's coming soon. So i have my vanity MJ number parked on www.voipo.com until they do and it will be forwarded to my new netTalk number when i get it.

Good Luck everyone.

Well Did MJ finally get of the f...ing dime. All seems to be working now. At least I can get from my ATT cell phone to my MJ phone now. I am going to look for other alternatives.

My Verizon cell phone can now call MJ successfully.

1) What about incoming long distance calls? Calls coming from Canada or other countries to the U.S. MJ? Fixed?

2) Another question re Net Talk. Can the device be hooked up to a wall jack instead of a single phone, so that all the phones in the house work?

yechi7 wrote:
2) Another question re Net Talk. Can the device be hooked up to a wall jack instead of a single phone, so that all the phones in the house work?

I would think yes, the same as your MJ can. BUT, of course, be sure to disconnect the Telco input in the outside distribution box first!!
Then just run a phone line from your NT to the wall outlet as opposed to a phone.
I am pretty sure I read on the NT forum people were doing just that.

yechi7 wrote:
1) What about incoming long distance calls? Calls coming from Canada or other countries to the U.S. MJ? Fixed?

I just got my answer a few minutes ago. My friend called from Canada & the call came through.

I think the problem has been fixed!

Back to normal

seems like all is back in action... and much faster than i figured on.

bitstopjoe wrote:

yechi7 wrote:
2) Another question re Net Talk. Can the device be hooked up to a wall jack instead of a single phone, so that all the phones in the house work?

I would think yes, the same as your MJ can. BUT, of course, be sure to disconnect the Telco input in the outside distribution box first!!
Then just run a phone line from your NT to the wall outlet as opposed to a phone.
I am pretty sure I read on the NT forum people were doing just that.

I just want to hop in here for a quick question on the whole house wiring thing again. by doing that, will that affect the call quality at all? better or worse? just wondering, because I have been considering doing this. because right now I have 3 separate phones with 3 separate bases all in use in the same room, and I often wonder if by doing that it could be causing a problem for all the phones to be so close to one another.

Currently, my MJ is hooked into my wall jack & I have a 6 cordless phone ATT Dect 6.0 setup hooked on one wall jack & an old Panasonic cordless phone on another jack. Everything works fine. I didn't notice any negative effect on audio quality.

Yes mine is working too i can call from my ATT cell phone to my magicjack number.What is the feedback on nettalk ? Is it any good ?

There are many posts by forum members regarding their experiences with Net Talk. Almost all of them are positive. Search will locate them for your illumination.

I'm one of them and Net Talk Duo, for me, is better than MJ was when we could use ATA.

OTC

IS THIS REALLY FIXED? WHAT ARE OTHERS FINDING? PLEASE REPLY?

Since last Saturday I have been dialing my Magic Jack 512 area code number from my area code 303 Tracfone cell phone and getting the message we've talked about for days on this forum.

I JUST TRIED IT AGAIN AND THE CALL RANG ON MY MAGIC JACK LINE!! DON'T HOLD YOUR BREATH - MAYBE THIS IS FIXED?

P.S. rest assured I didn't call tracfone for them to resolve it; they are another provider you can't actually call....
Pam

oldtimercurt wrote: I'm one of them and Net Talk Duo, for me, is better than MJ was when we could use ATA.

OTC

What's ATA?

Yes it is finally over. My family can call without the nonsense.
I hope MJ issues an explanation and apology. If not, I will move to Duo before renewal time.

yechi7

ATA= Analog Telephone Adapter http://voip.about.com/od/hardware/p/whatisanATA.htm

What some of us used to be able to use with MJ credentials that gave us better quality than MJ itself. From all indications, probably not going to be able to again for quite a while, if ever. Only one of the reasons I switched to Net Talk Duo--it rocks.

OTC

suptclark wrote: I hope MJ issues an explanation and apology.

OMG. That is TOO funny. I just LOVE a great joke. Got any more? Did you hear the one about the priest and rabbi who went into a bar with a one-legged parrot?

I hope mj issues an explanation and apology

yes, that is very very funny!

If MJ actually admitted that there was even a problem I would probably fall over in shock!

looks like this problem is solved, any1 else still having issues?

im still having the same problem.... whatever any number i dial or call i dont hear anything after i dial and the call goes active and time starts....

any help please? my mj been only a month for GOD SAKE...

Hey folks just got my MJ in Canada in November and can not recieve incoming LD calls to my number which is a local area code for me. People can call me locally except for my son who is charged long distance by his cell phone provider even though we are the same area code and city. However Rogers cell phones can call it as a local call. Bell Canada in Ontario and Bell Aliant in NB say my number does not even exist, MJ says it is not on their end!!

t mobile, when they bought out voice stream in 2004... sudenly made it a long distance call... for people to call thier OWN cell phones from thier land lines.. and blamed it on the local land line company, but that was a lie.... THAT was with the CELL provider, they (t mobile) opted out of some agreement between telco companies, so it made land line calls to the cell numbers.... long distance.

MJ is telling the truth.. ..some telco companies are blocking MJ calls intentionally, singling out MJ calls only . had a PM with a person than checked into it... hope he posts the info.

I had this issue in Nov for 4 days now again same issue ..... MJ sucks Anyone getting this also?
Here is what I get from MJ customer service:
Please wait for a site operator to respond.
You are now chatting with 'Mara'
Your Issue ID for this chat is LTK43609281089X
Mara: Hello, how may I help you?
Mark: When someone tries to call my magicjack phone, they hear a message saying "the call is being treated as a local call and should be treated as a long distance call and they should contact their service provider to route the call properly.
Mara: One moment please...
Mark: issue occurs only then calling from 347 area code number to 732 MagicJack number
Mark: i had this occur for 4 days back in November now again
Mara: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Mark: ok
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ermin'
Your Issue ID for this chat is LTK43609281089X
Ermin: Hi this is Ermin from higher level of support i'll be assisting you today, please hold on while i check your previous chats....
Mark: ok
Ermin: may i know the carrier of those phone numbers that cannot connect to your magicjack
Mark: Verizon
Ermin: Thank you
Ermin: One moment please...
Ermin: Please call Verizon @ 718-890-1800 then ask them to reroute the call properly this is the only way to resolve this issue, they do not route the call in a correct way that is why those number was not able to connect to your magicjack.
Mark: ok

also here is what on MJ website :

http://service.liveperson.net/hc/s-6173 ... ction=view

The problem is still happening - Tech support seems helpless to fix the problem. For me, the problem didn't appear until AFTER I upgraded my MagicJack 1.5 weeks ago.

GET NETTALK DUO at least they have customer service you can call and talk with

nettalk sucks as well, i couldn't even customize my voicemail message. The have technical issues too.

I've switched to VOIPo.com they are great, and 100x times more features. I still have magicjack because of my vanity # and i've prepaid for 6 years and i forward it to voipo for now. But now that magicjack is down again, my line won't forward to voipo either.

I can't port my number over because it's a YMAX line (Sprint) which Voipo doesn't support Sprint right now.

Do yourselves the favour and make the switch to voipo. You'll get a new number of your own, but it's worth it.

Now i have to route people to my Voipo number until magicjack fixes their stupidity.

I called Verizon ....they are clueless. So i am sure it MJ issue. They should call Verizon

bebik22 wrote: So i am sure it MJ issue. They should call Verizon

There are a number of things that are MJ issues. And there are a number of things that MJ should do to fix them. I just hope you haven't made any plans contingent on MJ calling Verizon. If you have, you may have to delay yours plans by a year or two.

oops, I started a new thread on this..lol. here's what happened today in MJ chatworld

Please wait for a site operator to respond.

You are now chatting with 'Charlin'

Your Issue ID for this chat is LTK43609304489X

Charlin: Hello, how may I help you?

Charlin: Hi there Susan.

susan: hello, we are having the same problems we had last november with a routing problem message, we were told to call other carriers at that time. It was not their issue, it was yours. It took 4 days for your techs to fix it, I would like a timeframe for this one

Charlin: I apologize for the inconvenience that you have encountered Susan.

Charlin: I will send a report immediately to our higher department for you to use the service properly.

susan: ok

Charlin: One moment please...

susan: thank you

Charlin: Your magicJack number is (xxx xxx xxxx)right?

susan: yes

Charlin: Thank you.

Charlin: Thank you for waiting Susan.

Charlin: I already made a report of your issue, and they will try to solve this as soon as possible.

susan: thank you

Charlin: please check your calls from time to time.

susan: i will, it took 4 days last time, hopefully not so long this time

Charlin: Yes it will they will work on this as fast as possible.

susan: ok, ty good bye

nailgunner wrote:

bebik22 wrote: So i am sure it MJ issue. They should call Verizon

There are a number of things that are MJ issues. And there are a number of things that MJ should do to fix them. I just hope you haven't made any plans contingent on MJ calling Verizon. If you have, you may have to delay yours plans by a year or two.

actually I said MJ should call Verizon as a joke

bebik22 wrote: actually I said MJ should call Verizon as a joke

It was a real funny one.

MJ blames Verizon and Verizon MJ ....i hate this.... still no incoming calls

Magic Jack is lying to you. I got intentionally disconnected twice after spending hours on line trying to get an answer on this.

Your phone service suppliers are not the problem. MagicJack is. They are liars. Customer service with them is designed to get you off ASAP/ If they dont succeed, they disconnect you. Period.

I asked for a new phone number thst would work. They told me it would cost $10 and there was no guarantee that it would work. What kind of product is that?

How can every phone service provider be routing only MJ incorrectly?

its a bunch of bull.

We need a class action suit.

ARTPF wrote: We need a class action suit.

Wish I had thought of that. You bring the lawyers, and I'll bring the tar and feathers. All I have left to do is decide how I will spend my $5.48 after the lawyers take their cut.

for me, most of my calls seem to be working... but voip calls are failing with the incorrect routing mesg.

this problem is all magicjack. they are on some kind of mission to get more money for incoming calls. its not as bad as it was last time, and they created some kind of gateway as a workaround by letting callers dial the 305-848-8288 number to reach you.

good thing that i do not rely on magicjack for incoming calls or i would be flipping out

I have read all the way thru this forum on this topic. I ended up finding it annoyingly humorous. I am not making light of the issues as I too am exeriencing the evil plot and collusion..yeah, right...of the various teleco carriers.

My problems just started within the last week however, not last Nov. as so many other's did. Calls originating from outside my local exchange don't get thru, local calls do.

But, I see your bids and raise you this: my son tried to call me today from Las Vegas and the call went to someone else's home! I had him try it again and this time he asked if he was reaching (my magicjack number) and the person said no.

Now, not only are calls not getting to me, they are going to someone ELSE'S house??? HUH?? SO, glad I did NOT renew for more than 1 year at a time. This is exactly why I didn't to that.

I already told my wife not to rack her brains trying to deal with the canned responses that they are giving. I told HER what they say when I didn't even listen to the call. They are still giving out the same old tired line of blaming the other companies.

Put yourself in the postion of CEO of a company and you find out others are blocking your service. What the Hell are you going to do? You sue the Hell out of them and tell every person that calls in that this is your plan. They don't say this because they KNOW it is their problem.

Silver48 wrote: my son tried to call me today from Las Vegas and the call went to someone else's home!

Unbelievable. Well wait, that word can't be used in the same sentence as MagicJack. My personal opinion, which is worth less than the $5.48 I'll receive in the class action suit, is that they have obviously screwed up something with one or more of their servers. If they are working on as much stuff as they claim to be, they might be biting off way more than their "engineers" can handle. As with many MJ screw-ups, this will probably (maybe ?) go away in a few days.

This could explain why Eva has not been retuning my calls though. I would not put it past Joe to have hacked MJ to have her calls go to him, and other diverted calls are an unintended by-product.

Damn................

Since 11am this morning, I cannot call my MJ at home using my office phone. My office is in a nearby community and within the same phone company's territory. This is the first failure of this type from this number. The MJ can be called from my cell without errors and I have had 3 other people, all from out-of-state, call and get through, consistently and multiple times. My wife is having no problem calling out.

The message I get is different from what's been reported in this thread. It is as follows: "No routes found", then I hear the phone ring. After 2 more rings, I get a busy signal. The recording is in a male voice.

My brother as a MJ in Illinois. As of an hour ago, his is operating without a problem.

Is this possibly an associated problem? Everyone else okay out there?

tepeco wrote:Since 11am this morning, I cannot call my MJ at home using my office phone. My office is in a nearby community and within the same phone company's territory. This is the first failure of this type from this number. The MJ can be called from my cell without errors and I have had 3 other people, all from out-of-state, call and get through, consistently and multiple times. My wife is having no problem calling out.

The message I get is different from what's been reported in this thread. It is as follows: "No routes found", then I hear the phone ring. After 2 more rings, I get a busy signal. The recording is in a male voice.

My brother as a MJ in Illinois. As of an hour ago, his is operating without a problem.

Is this possibly an associated problem? Everyone else okay out there?

I have 2 weeks with this issue.. mj stills down, no incoming calls.

ddlovealways wrote:

tepeco wrote:Since 11am this morning, I cannot call my MJ at home using my office phone. My office is in a nearby community and within the same phone company's territory. This is the first failure of this type from this number. The MJ can be called from my cell without errors and I have had 3 other people, all from out-of-state, call and get through, consistently and multiple times. My wife is having no problem calling out.

The message I get is different from what's been reported in this thread. It is as follows: "No routes found", then I hear the phone ring. After 2 more rings, I get a busy signal. The recording is in a male voice.

My brother has a MJ in Illinois. As of an hour ago, his is operating without a problem.

Is this possibly an associated problem? Everyone else okay out there?

I have 2 weeks with this issue.. mj stills down, no incoming calls.

Update this morning........ The problem has gone away. Made same call from the same phone 6 times this morning. Each call went through normally. Problem fixed??? The computer has not been rebooted and nothing has changed as far as I can see. Who knows. I'll update again if it returns.

i am sure it was MJ issue.

I have had the same issue for about two weeks now on all incoming Out of State calls (from Colorado, Illinois, Nevada, Arizona). My chat with MJ support produced zero results. From what I am reading, this sounds like an intermittent problem, but like the sound issues I have for a 3 week stretch last year, this one seems to have no resolution in sight. This really sucks as I use this as my business line during working hours. I have resorted to having everyone email me in the mean time.

dfhawk wrote:for me, most of my calls seem to be working... but voip calls are failing with the incorrect routing mesg.

this problem is all magicjack. they are on some kind of mission to get more money for incoming calls. its not as bad as it was last time, and they created some kind of gateway as a workaround by letting callers dial the 305-848-8288 number to reach you.

good thing that i do not rely on magicjack for incoming calls or i would be flipping out

I do rely on them for incoming calls and I am flipping out...

Has this problem ever disappeared for the people who have it?