magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Here's the jist of everything to know before complaining about error 23

If you are running a wireless B/G/N router using the 2.4GHz bandwidth and using a laptop to connect tirelessly, while using a 2.4GHz cordless phone, you will get interference if the phone, router, or laptop are within 5 feet from each other in any given setup. I run a Netgear WNDR3300 Dual Band Router for this reason. If you want to reduce interference use a 900mhz cordless or use an old school corded phone.

Now for the MJ+! I had to do an interesting setup to make it work right without a bunch of issues. First off, my GF's mom bought one and wanted me to set it up to our already vast array of WIFI connections to our router(3 laptops, an xbox 360, and 4 cell phones). This is a lot of wireless data going around the house as it is, thus the dual band works flawlessly.

Well I ended up in a situation since my GF's mom didn't want to use her laptop to use the MJ+, so I had to come up with something since our router is centralized and in no position for the MJ+ to be connected. Luckily I bought a Netgear WN2000RPT wireless extender on sale in December that I was going to implement later on. The cool thing about this extender is that it checks for wireless interference so that it can have optimal data streaming(this is how i figured out the 2.4Ghz interference problem). Well I was able to connect the MJ+ to the extender, then I set the QoS for the extender to the highest priority on the router, then restarted the router, then the extender, and after that, the MJ+ voila! it works.

Matt9876 wrote:This is a reoccurring issue with Netgear and D-Link routers.

Someone spent the time till they got the correct settings on the D-link router.

http://www.phoneservicesupport.com/fix- ... 11429.html


I suggest using a Linksys router if you want a more plug and play experience.

I am using a Linksys router and am having the same problem, Also running Cisco Network Magic. Magic Jack + seems to have a problem, everything else is working fine.....STB, 2 laptops, ebook reader, etc. Network Magic keeps a running log, sometimes the MJ+ is out for an hour, sometimes 10 minutes....nothing else shows a drop of service.
What bothers me the most, is that it's out when I need to use it.

I am using Linksys router WRT54GL and MJ+... after very long conversation with MJ tech support I come to know that I we have to fix (static) IP address for MJ device and assign it for DMZ.

after couple of days this error shows up (Error 23)
I fixed it by just disabling DHCP)

Follow the instruction you will get success.
( this is MJ+ connect with router resolution)

- first you get it MJ+ Mac address( generaly start with 6C:33:A9) assigned with IP address from router Admin page > Status > Local Area network > DHCP client table
- go to status page and disable the DHCP
- go to application and gaming > DMZ > enable > apply the IP of MJ+ which you collected in first step.
save continue and check your MJ+

Hope this works for you

Just to let you know my Error 23 mostly went away with the purchase of a Belkin rounter. In the last two weeks since I got the Belkin, I have had one error 23. So whatever is going on the Belkin is a lot less susceptible to the problem than the Dlink (with all the changes talked about on this board).

I have 2 laptops, a wireless phone (2.4ghz) and a wireless printer all very close to the MJ & router.

I do (on occasion) notice a pause when I am talking (long conversations) on the phone. But at this point it’s working ok.

Matt9876 wrote:This is a reoccurring issue with Netgear and D-Link routers.

Someone spent the time till they got the correct settings on the D-link router.

http://www.phoneservicesupport.com/fix- ... 11429.html


I suggest using a Linksys router if you want a more plug and play experience.

- I have to disagree re Netgear routers, NEVER had a connection problem with them but sometimes when you're messing around with configuring it via its web interface you have to log out of it before it will re-establish its internet connection. But I agree the D-Links are "problematic" to put it kindly...

rpgleprog wrote:I have figured out my problem, it appears to have been an issue with configing my router correctly because after I made my changes my MJ+ seems to be working now. Here is what I did:

Router Linksys E1000
I setup my MJ+ with it's own IP address so that it would always get that IP address when it was plugged directly into the network (NOT USB). I used DHCP Reservation to do this.

THen I went into Applications and Gaming and single port forwarding and opened up ports 5060 and 5070 UDP to the ip address of my MJ+.

After doing this it appears that my magicjack no longer gives me error 23 and stays running without me having to unplug it and plug it back in. I also went ahead and did DHCP reservations for everything on my network so that they would not interfere with the reserved IP address, I also did my wireless devices this way also. Hope this helps someone else.

- Yes, it's ALWAYS advisable to set your router to RESERVE MagicJack Plus's IP address. But messing with port forwarding is NOT recommended, particularly the MagicJack has been known to VARY the specific ports that it uses... that is one of the reasons why the company recommends that port forwarding NOT be utilized, stating that doing so is NOT necessary and can in fact cause more problems than it may solve.

springfever2002 wrote:Here's the jist of everything to know before complaining about error 23

If you are running a wireless B/G/N router using the 2.4GHz bandwidth and using a laptop to connect tirelessly, while using a 2.4GHz cordless phone, you will get interference if the phone, router, or laptop are within 5 feet from each other in any given setup. I run a Netgear WNDR3300 Dual Band Router for this reason. If you want to reduce interference use a 900mhz cordless or use an old school corded phone.

Now for the MJ+! I had to do an interesting setup to make it work right without a bunch of issues. First off, my GF's mom bought one and wanted me to set it up to our already vast array of WIFI connections to our router(3 laptops, an xbox 360, and 4 cell phones). This is a lot of wireless data going around the house as it is, thus the dual band works flawlessly.

Well I ended up in a situation since my GF's mom didn't want to use her laptop to use the MJ+, so I had to come up with something since our router is centralized and in no position for the MJ+ to be connected. Luckily I bought a Netgear WN2000RPT wireless extender on sale in December that I was going to implement later on. The cool thing about this extender is that it checks for wireless interference so that it can have optimal data streaming(this is how i figured out the 2.4Ghz interference problem). Well I was able to connect the MJ+ to the extender, then I set the QoS for the extender to the highest priority on the router, then restarted the router, then the extender, and after that, the MJ+ voila! it works.

- Yeah, people REALLY need to do their homework when it comes to setting up a "DIY" voip system (and MagicJack most definitely IS a DIY project no matter WHAT the company claims LOL). One needs to make sure that wireless transmissions aren't interfering with each other, that router settings are correct for MJ's voip implementation, that USB and Ethernet connectors and cables are making SOLID connections, etc.

I'm using Comcast and a Arris TC862 Cable Modem / Wireless Router Combo. The MagicJack kept giving me a status 23 error until I reduced the Firewall Settings to Medium.

Arris TC862 Firewall Instructions:

1. Login to your Arris TC862 (Normally IP: 10.0.0.1)
2. Type your username/password (Default= admin/password)
3. Click on Gateway
4. Click on Firewall
5. Click on Typical Security (Medium)
6. Click on Save Settings
7. Assuming that everything is properly connected... now test your phone.

Chances are that this is the same issue that everyone else is experiencing with other routers. Please test the FIREWALL SETTINGS.

Cheers!

VERY good point, netspec239! I'd forgotten that some router (or modem-router) models actually have a "Low-Medium-High" security type of firewall setting!

Kept getting the error 23 after numerous attempts with help from MagicJack online chat but no luck. Saw this post for Linksys WRT54GL and updated the firmware myself to the most recent (4.30.16) and I'm good to go!! Ty!!!

This is a common problem with MJ+ it seems from a quick google search. I faced the same issue again and again and tried a bunch of things. I did a few things which resolved the issue (though I am not exactly sure which did it). I will list them in reverse order... please try the first one and if that doesnot work out please go to setup 2, etc. Leaving applied what you did in step 1. (ie: I right now have all the things done and so not sure even if they work in combination- ie: multiple issues).

STEP 1: MJ has shipped a cheap USB adapter. But any decent USB adapter from any where (you dont need to spend a fortune. Any 5$ to 10$ adapter should do. I used one that was lying around in the house. Some people even report that this improves the sound quality in the MJ+ and reduces the random noise. I am not too sure of that part as I don't use MJ+ much. If this doesn't do the trick move to step 2; leave MJ+ connected via the new adapter.

STEP 2: MJ has shipped a very slim Ethernet cable with apparently untwisted wires susceptible to EMI. Who knows may be rest of the wires near the MJ+ were interfering with the data transmission. Connect any regular Ethernet cable from router to MJ+. I had a patch cable lying around that I used. If that doesn't work move to step 3, leaving this and previous steps done.

STEP 3: Some people claimed that at times the router block certain MAC (firewall) and that causes that problem. That was not the case for me, but I do have MAC authentication enabled on my Wifi router so I added the MJ+ MAC to the list of allowed devices. Its MAC begins with 6C:... Look through routers logs to find it or google for help on how to find MJ+ MAC. DO NOT GO to MJ+ support. They have clueless homeless indians sitting there for support (no offence to indians - I am one too). So they are bound to confuse you even more. Do not seek MJ+ support help... other users will be more knowledgeable.

STEP 4: Some people claim this issue happens when your MJ+ does not get a static IP address. So assign a static IP from the range available to router DHCP. Tell it to assign the device with MAC 6C:xxxxxxxxx the IP address XXXXXX. I know this was not the issue for me as well because one I got error 3002 and I checked the IP address that the MJ+ had at that time and it was the same it had since so many days. (Yes I had done yet another thing, turned the DHCP lease to 30 days instead of the default of certain hours.)

STEP 5: One thing to do also is to increase the DHCP lease in router settings to make sure its not changing too quickly for the MJ+.

STEP 6: Yet somewhere else I saw people insisted that we use a static IP that is out of router DHCP address range (which doesn't make any sense as the static IP was already marked as exclusion under DHCP setting and dedicated to my MJ+ for assignment -- but hey who is arguing. At this point I was so desperate I could try any thing).

STEP 7: Yet again some people said you have to push the MJ+ via MJ site to use the static IP. They said to fix that there is this way (though some people claim that doesnt work - I am not sure if it does but whats the harm in trying?). Go to http://my.magicjack.com/ and login in. Then under "Call Features" menu dropdown select "Advanced".Under Static Configuration uncheck Use DHCP and type in an IP Address which is not from the range available to your router DHCP. I used the following settings:

Use DHCP (unchecked)
IP Address= x.x.x.201
Subnet Mask= 255.255.255.0
Gateway IP=x.x.x.1
Broadcast IP (optional)=x.x.x..255
DNS Server 1=x.x.x.1
DNS Server 2 (optional)=8.8.8.8


So in simple words I am telling MJ to use 201 (because my router assigns DNS from the range 2 to 200), and to talk to Gateway and DNS (both is the router IP address) and finally I used the Google DNS 8.8.8.8 as the optional DNS2; in case my ISP messed up their DNS etc. Use your own relevant IP addresses please.

STEP 8: Some people correctly advised that check for loose connections. Many times the outlets/extension bar is so crowded with the adapters that some of them are loosely connected. Make sure you have firm connection.

STEP 9: I know this is not a solution, but its the first every one told me... restart everything. It is at the very least a temporary solution.

STEP 10: If nothing works for you (which I highly doubt), there is only one thing left to do. Carefully take MJ+ to the nearest freeway and properly lay it in path of an oncomming truck. The satisfaction of shredding it would be worth it! (if nothing else seems to work for you)
***DISCLAIMER: THIS IS A JOKE AND I AM NOT ADVOCATING ANY SUCH ACTION AND NOT RESPONSIBLE IF YOU END UP DIEING AS YOU WERE NOT FAST ENOUGH TO MOVE AWAY FROM ONCOMMING TRUCK OR IF YOU ARE BLINDED BY FLYING SPLINTER OR WHATEVER. ALSO WHILE THIS GUIDE MIGHT SOUND OTHERWISE I AM NOT UNGRATEFUL TO MJ. THOUGH MJ+ IS NOT THE BEST AND SUPPORT IS POOR, YET IT HAS SAVED ME FROM RIDICULUS CHARGES JUST FOR A HOME PHONE"

All the best. If it works (which I am 99% sure it will) just remember me in your prayers and well wishes.

Cheers

Umar