Post your reviews of magicJack. Include items such as call quality, feature usage, fax sucess, EULA thoughts, price considerations, support issues, etc.
I think the person that started this post was too quick to jump to a conclusion.
Reading between the broken English and misunderstanding of English by the support person, I can clearly see that they thought the customer was using too many international minutes and would need to purchase more.
When they state that you can use all the Free Minutes you want, they are saying "Free" calls are unlimited. "Free" meaning calls to US and Canada. If you call other countries, then your minutes are limited and you would need to purchase more minutes.
I'm sure it was a problem with understanding the English Language on the Tech support's part. Also the poster was jumping to conclusions, and probably a very angry person to begin with. breathe......
SuperSport1966 wrote:I think the person that started this post was too quick to jump to a conclusion.
Reading between the broken English and misunderstanding of English by the support person, I can clearly see that they thought the customer was using too many international minutes and would need to purchase more.
When they state that you can use all the Free Minutes you want, they are saying "Free" calls are unlimited. "Free" meaning calls to US and Canada. If you call other countries, then your minutes are limited and you would need to purchase more minutes.
I'm sure it was a problem with understanding the English Language on the Tech support's part. Also the poster was jumping to conclusions, and probably a very angry person to begin with. breathe......
The TOS says 20 times the average users usage (Paragraph 6,) but doesn't say what the average users usage is. If you exceed that, you can buy minutes and your calls are charged at 1.5 cents/minute. You buy minutes via the international call purchase process. Nowhere in the advertising or TOS is the term "unlimited" used. The verbiage is designed so that we as the users interpret it to be unlimited, but they have never used unlimited in their advertising. Clear as mud, isn't it?
Hi Guys ,
You wouldn't believe on what I am saying. I have read all of the above post .I want to say that MJ provides free calling (not unlimited) to US , Canada, Virgin island. The never close any user account . They only need to deposit money(depends on usuage, it may vary $5 to $10 per year).If your usage is 20 % higher more than the average on MJ users than your outgoing calls willl be barred and yo will haver to call on a number and then have to pay to recontinue ur services
I believe any VOIP service will drop you for excessive use if you are a customer with an unusual amount of calling. For example , the average customer makes a total of 2000 minutes a month. I make one and a half that, I would probably get a notice after a few months. Excessive use.
IF THEY HAVE BEEN IN HIGH USAGE STAGE, IT MEANS THEY ARE 20 TIMES OR ABOVE NORMAL USAGE. THEY HAVE BEEN GIVEN A NUMBER TO CALL. YOU CAN ASK THEM TO CALL THE NUMBER THEY HAS BEEN GIVEN DURING BUSINESS HOURS
I'm not sure why you feel the need to yell, Lresidence. I think we're all pretty much aware of what the ToS says. It's vague enough to be used arbitrarily, which seems to be the biggest complaint.
I highly doubt that everyone who has received the warning or gotten the disconnect has actually used 20 times the "normal" amount of time.
From what I've been reading here and elsewhere, the core problem appears to be in the extended contracts. Those who have plans exceeding the basic yearly one seem to be at a much higher risk of being disconnected.
Personally, I think the extended contracts, once paid, are the primary flag for having service disconnected. Once they have your money, they appear to look for reasons to drop you. That way, you'll be more likely to purchase prepaid minutes or another dongle. More money for MJ. If you had only one year of service paid, you're more likely to just go with Skype or something.
That's why I'll be sticking with the one year at a time plan. I highly doubt that I'll be affected by any of this since my payment flag won't be tripped.
breathe...... 