magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

What I would do - is tell them your MJ does not work and you
want another one FREE .. you hve the best plan and this will
gave you a free MJ - then just get another number and away
you go - there is always another way if you do not get pissed
and go over board with things ..

Move on -- and get your new MJ and try again ...

Learn how to USE the system and not buck it and sometimes
you WILL win.





This worked for me ..

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docooo wrote:What I would do - is tell them your MJ does not work and you
want another one FREE .. you hve the best plan and this will
gave you a free MJ - then just get another number and away
you go - there is always another way if you do not get pissed
and go over board with things ..

Move on -- and get your new MJ and try again ...

Learn how to USE the system and not buck it and sometimes
you WILL win.





This worked for me ..

Doc

you are right but i prefer to do this the right way and bring this to there attention and to everyone's elses attention that has experianced this or that will experiance this, see im the type of person i prefer to have it known to the public then just doing the other way to beat the system, I dont want this to happen to anyone else so i am hoping others wont have to go threw this like I have.

Why should I have to go around when im saying the truth, i want my voice and my situation looked at as a paying person and im a regular paying user and this was the main reason i chose this thread since it is about suspension of the magicjack

I guess it boils down to I prefer to be honest and have my voice heard since i know i have done nothing wrong to get my service cut by magicjack.

technoman wrote: if you want me to leave give me my 70$ and I will be glad to leave with out a doubt be glad to join another VOIP company

This forum is made up of volunteers who offer assistance and guidance. There are no MJ employees here, save for some lurkers, and certainly nobody who is in a position to authorize a refund or to pay you to shut up. You have gotten more than your fair share of advice, but for reasons known only to you, you have chosen to ignore that advice in favor of extending your tantrum.

technoman wrote:For the rest of you who are concerned, i saw this ad on the NET and said heck i would love to save money so i canceled my services with Primus Canada * 30$ a month *
unlimitted calls North America a month and i would spend hours a month on the phone, never did i get cut, but i ONLY choses MagicJack cause of the price!

The members of this forum did not entice you to quit your previous service provider before completing your research into MJ. Furthermore, as you well know from reading previous postings in this forum, nobody has yet to produce a copy of any material published or broadcast by MJ that includes the word "unlimited". The calls are "free", not "unlimited". If you have hard evidence of "unlimited", please post it here for all of us to see.

technoman wrote:since Novemeber to call Ontario, and she spoke to her mom for 1 hour a week and we Live in Quebec next province away.

As you also know from reading the discussions here and from MJ's own web site, MJ operates only in the US right now. When you use your MJ you are not in Québec. You are in whatever US state your MJ phone number is in, and Ontario is not just next door.

technoman wrote:when i started to call him and we would talk 1 hour then get cut off by MagicJack and then i would speak another 1 hour and get cut and have to return the call the 3rd time to make it 3 hours

We all know about the per call time limit. It is well discussed on the forum.

Every point you make has been discussed and documented in other threads in this forum before you came on the scene. Nobody here can force you to read what you need in order to make an informed decision. Nor can anyone here correct your omissions. It was your responsibility to perform your own due diligence prior to taking action, yet you chose to forge ahead before gathering the facts. That is unfortunate, but it is not cdwaldron's job to be your guardian angel. That job is yours alone.

cdwaldron could not have prevented you from canceling your Primus service before knowing if MJ was appropriate. He could not have stopped you from purchasing a 5 year renewal, when all of the discussions here in the forum say that this is ill-advised. He could not have known that you would hear the word "free" and understand it to mean "unlimited". He could not have known that you prefer to whine about your misfortune instead of composing a letter that would probably let you get your desired refund.

Also, don't allow your weak English skills to get in your way. Your French skills must be far superior to mine. Once you compose your letter I would be glad to polish it up for you via PM. We all want you to succeed, but it requires your cooperation.

wow thats all you can do is quote everything i say

technoman wrote:wow thats all you can do is quote everything i say

Have you tried taking the advice here and write a letter to the owner of Magicjack? Or do you find it more productive to simply keep on posting your total dissatisfaction?

I gave you a list of phone numbers and contacts. Step up to the plate and call them or write a letter. mberlant even offered to proof read your letter if you do not feel secure sending it as-is.

Try taking the advice here and use it!

Rule #1: Always purchase something like this with a reputable credit card.

Assuming, you did, any credit card company worth it's salt will go to bat for a customer in good standing who wants to dispute a charge for shoddy goods or services. Depends on the credit card's policies if you have 30 or 60 days or whatever to dispute a transaction. They will get your side of the story - have all the documentation you can available to send to the credit card company - and to be fair, they will also contact the company you have the dispute with. You will also be asked to contact the company directly to try to remedy if you haven't already done so.

If the credit card company gets the run-around from the disputed company, and can't contact them, and you have good documentation, they haven't much choice than to side with you. It may take a month or so.

I don't know if the company takes out for the 5 year plan all at once. If taken out $20 on the anniversary date, should be able to halt that even if too late to dispute the initial payments.

If the credit card company sides with you, you will probably be told to send the MJ unit back to the company and provide proof, such as registered, insured package.

I had to use a dispute like this last year after a 3 year contract was ended with an expensive home alarm monitoring company, and at that point I no longer needed that service. I did everything that was required to cancel in advance, but the alarm company kept billing me. The credit card company decided that I did everything right, and reversed the charges. The alarm company then started re-billing with late charges, but the credit card company finally stepped in and told them that's enough. It took 3 months, but all 3 extra months and late charges that the alarm company were trying to stick me with finally got reversed back to the company, and
I was bothered no more.

To me when someone uses the word "suspend", that implies a temporary ban, especially if it says call to restore service. Keep any screen shots like that as evidence.