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Posted: Fri Jun 12, 2009 1:00 am
by UncleRunkle
doan866,
All I have to say is terrible idea posting a thread about this. This thread is totally going to be out of control.
As everyone knows, the solution will come out eventually so it's not like hiding it for a while will stop the MJ team either...
At some point, it may turn into a cat and mouse game similar to the old Direct TV hacks a long while back. If/when it gets to that, it's simply not worth the hassle to me.
Posted: Fri Jun 12, 2009 1:24 am
by Taken83oveR
He has updated the first post, with the solution. Not a real solution if you ask me, and who is to say how long before the problem starts occurring with the new number.
Posted: Fri Jun 12, 2009 1:36 am
by doan866
I agree..good question is. How long? And it is a solution for a lot of people to get calls working again until we face the next one and figure out what to do next time.
Posted: Fri Jun 12, 2009 1:40 am
by slimenem
Taken83oveR wrote:He has updated the first post, with the solution. Not a real solution if you ask me, and who is to say how long before the problem starts occurring with the new number.
I agree with not a real solution but his efforts gives us another piece of the puzzle to work with. If changing to a different number worked then what does that mean?
Posted: Fri Jun 12, 2009 2:35 am
by laserjobs
What happens if you get support to reset your account instead of changing your number?
Re: FOUND THE FIX FOR ALL!!!!!!!! UPDATED
Posted: Fri Jun 12, 2009 7:29 am
by oliverda
The SOLUTION:
What I did was read the forums and realized that it was only affecting users who already had service for awhile and needed updates.
I went ahead and logged into my account and said 'what the hell, I'll request a NEW number to get a NEW authorization password.' I did it and used MJINFO to get the new sip information and it freakin worked. The drawback was I had to change to a new number. All of the configs remained the same on my end except for the User Agent, the NEW pass and NEW EXXXXXX01 ID. So that's it folks... I didn't want to be a prick and hold out on this but this is a simple fix for me so far. Let others know if this worked for you. BTW Your OLD NUMBER WILL STILL WORK for 30 days. As a matter of fact, after punching in the new info I tested it by calling my new number and old number, sure enough it WORKED!!!!!!!!! Old number will forward for 30 days.
Sharing is Caring!!!! REPLY if it worked for you so we ALL know
MJ still is worth it so far.
What this tells me that MJ is blacklisted all numbers that were using service with out the dongle. New number will probably go down eventually as soon they find out.
Posted: Fri Jun 12, 2009 8:08 am
by pcdocta
well has anyone tried changing the phone number and pulling new sip credentials yet? does this work???
Re: FOUND THE FIX FOR ALL!!!!!!!! UPDATED
Posted: Fri Jun 12, 2009 8:14 am
by izotope
oliverda wrote:
The SOLUTION:
What I did was read the forums and realized that it was only affecting users who already had service for awhile and needed updates.
I went ahead and logged into my account and said 'what the hell, I'll request a NEW number to get a NEW authorization password.' I did it and used MJINFO to get the new sip information and it freakin worked. The drawback was I had to change to a new number. All of the configs remained the same on my end except for the User Agent, the NEW pass and NEW EXXXXXX01 ID. So that's it folks... I didn't want to be a prick and hold out on this but this is a simple fix for me so far. Let others know if this worked for you. BTW Your OLD NUMBER WILL STILL WORK for 30 days. As a matter of fact, after punching in the new info I tested it by calling my new number and old number, sure enough it WORKED!!!!!!!!! Old number will forward for 30 days.
Sharing is Caring!!!! REPLY if it worked for you so we ALL know
MJ still is worth it so far.
What this tells me that MJ is blacklisted all numbers that were using service with out the dongle. New number will probably go down eventually as soon they find out.
How could they blacklist it?
It works fine with the dongle, but when PAP2 is used, it can't connect.
Re: FOUND THE FIX FOR ALL!!!!!!!! UPDATED
Posted: Fri Jun 12, 2009 8:15 am
by peterlemonjello
oliverda wrote:
What this tells me that MJ is blacklisted all numbers that were using service with out the dongle. New number will probably go down eventually as soon they find out.
Agreed, if this in fact works it will probably only be temporary.
Can't be just a blacklist
Posted: Fri Jun 12, 2009 8:17 am
by MJuser403
If it were just a blacklisted set of numbers, then my number wouldn't work with the dongle. But it does work with the dongle.
So it is something else.
Posted: Fri Jun 12, 2009 8:33 am
by pcdocta
I agree. If your mj service was blacklisted, it would not work at all if you used the usb dongle or the ATA it would not matter.
Posted: Fri Jun 12, 2009 8:41 am
by pjt1
Can you please PM me the solution?
Thanks!!
Posted: Fri Jun 12, 2009 10:10 am
by wang_12533
Please send me a PM so I can try it on my PAP2.
Posted: Fri Jun 12, 2009 10:15 am
by jeffnyc
People asking for pm - Read the first post. - it has been updated with the solution.
But I warn - MJ is on this forum - if you read the solution - so did they. I would think twice before changing your number for a solution that may only be temporary. It will definitely send a red flag to your account.
Posted: Fri Jun 12, 2009 10:20 am
by pcdocta
why would they flag you for changing your number? They offer it for free for the first time. After that you have to pay to change it.
Posted: Fri Jun 12, 2009 10:25 am
by mel2000
I'm not so sure the problem with the older account hacks was intentionally inflicted by MJ, given that it was resolved simply with a new number.
Posted: Fri Jun 12, 2009 10:44 am
by marinemaster
I think the topic title needs to be changed as this is not a solution.
Posted: Fri Jun 12, 2009 11:15 am
by jumpin jack
I got my number on May 29th and mine is down as well.
Re: FOUND THE FIX FOR ALL!!!!!!!! UPDATED
Posted: Fri Jun 12, 2009 11:55 am
by doctorman
doan866 wrote:Okay FINALLY I GOT THE SHIT WORKING!!!!!!!!!
The SOLUTION:
What I did was read the forums and realized that it was only affecting users who already had service for awhile and needed updates.
I went ahead and logged into my account and said 'what the hell, I'll request a NEW number to get a NEW authorization password.' I did it and used MJINFO to get the new sip information and it freakin worked. The drawback was I had to change to a new number. All of the configs remained the same on my end except for the User Agent, the NEW pass and NEW EXXXXXX01 ID. So that's it folks... I didn't want to be a prick and hold out on this but this is a simple fix for me so far. Let others know if this worked for you. BTW Your OLD NUMBER WILL STILL WORK for 30 days. As a matter of fact, after punching in the new info I tested it by calling my new number and old number, sure enough it WORKED!!!!!!!!! Old number will forward for 30 days.
so there is no way to get this number working again?
can you share the new agent info
maybe just changing that will fix it?!
after changing my number can I get the old one back again?
Re: FOUND THE FIX FOR ALL!!!!!!!! UPDATED
Posted: Fri Jun 12, 2009 11:59 am
by jeffnyc
doctorman wrote:doan866 wrote:Okay FINALLY I GOT THE SHIT WORKING!!!!!!!!!
The SOLUTION:
What I did was read the forums and realized that it was only affecting users who already had service for awhile and needed updates.
I went ahead and logged into my account and said 'what the hell, I'll request a NEW number to get a NEW authorization password.' I did it and used MJINFO to get the new sip information and it freakin worked. The drawback was I had to change to a new number. All of the configs remained the same on my end except for the User Agent, the NEW pass and NEW EXXXXXX01 ID. So that's it folks... I didn't want to be a prick and hold out on this but this is a simple fix for me so far. Let others know if this worked for you. BTW Your OLD NUMBER WILL STILL WORK for 30 days. As a matter of fact, after punching in the new info I tested it by calling my new number and old number, sure enough it WORKED!!!!!!!!! Old number will forward for 30 days.
so there is no way to get this number working again?
can you share the new agent info
maybe just changing that will fix it?!
after changing my number can I get the old one back again?
Changing the user agent does not fix it. At least not for me.
Posted: Fri Jun 12, 2009 12:03 pm
by pcdocta
the new user agent string is posted all over this forum. It does not help the current problem of our ATAs not working though it is indeed needed.
User Agent
Posted: Fri Jun 12, 2009 12:11 pm
by bgfrmnyc
I disagree that the User Agent is needed. I used my MJ SIP info with a pbx website and another with my ATA and neither one had the User Agent info in it. The ATA had whatever the default info was and there was no place to even enter it on a PBX Website so User Agent string is not needed or should I say wasn't needed in the past.
Posted: Fri Jun 12, 2009 12:14 pm
by synchron
pcdocta wrote:the new user agent string is posted all over this forum. It does not help the current problem of our ATAs not working though it is indeed needed.
Several brands of ATA do not have any methods to enter the user-agent string, yet they worked fine before the upgrade. Obviously, the fiends at MJ know this which is why they came up with a way to effect all devices other than their own dongles.
Synchron
Re: User Agent
Posted: Fri Jun 12, 2009 12:15 pm
by pcdocta
bgfrmnyc wrote:I disagree that the User Agent is needed. I used my MJ SIP info with a pbx website and another with my ATA and neither one had the User Agent info in it. The ATA had whatever the default info was and there was no place to even enter it on a PBX Website so User Agent string is not needed or should I say wasn't needed in the past.
then all you are doing is opening up the situation for you to be blacklisted. if they dont see that their equipment is logging in to their system, I am sure you will eventually get shut down. That is what the user agent helps to prevent.
Posted: Fri Jun 12, 2009 12:20 pm
by doctorman
the first time they changed my password my acount was working then it stopped after a day
you never know if changing the phone number will last or will go bad again in a day ..
we did not find a solution it is a bit of work around that might stick or not...
is there a way to force their live chat technician to refresh my account and release a new password?
Re: User Agent
Posted: Fri Jun 12, 2009 12:20 pm
by pancho1950
pcdocta wrote:bgfrmnyc wrote:I disagree that the User Agent is needed. I used my MJ SIP info with a pbx website and another with my ATA and neither one had the User Agent info in it. The ATA had whatever the default info was and there was no place to even enter it on a PBX Website so User Agent string is not needed or should I say wasn't needed in the past.
then all you are doing is opening up the situation for you to be blacklisted. if they dont see that their equipment is logging in to their system, I am sure you will eventually get shut down. That is what the user agent helps to prevent.
mj is using these to agents to register
User-Agent: ENSR2.5.47.0-IS6-RMRG0-RG900-XXXXXXXXX
User-Agent: MagicJack/1.80.484a (SJ Labs)
Posted: Fri Jun 12, 2009 12:22 pm
by knuteski
marinemaster wrote:I think the topic title needs to be changed as this is not a solution.
Agreed, in fact, I think it probably is only working for him because they haven't updated his new phone number to the new Anti-ATA test. After all, if they "blacklisted" accounts neither the dongle nor his online account access should work so it can't be that. Other than that, the OP says that only his User Name, Password, and Agent Name changed. If that's the case, getting the most current ones of these via MJInfo should work and we all know it doesn't.
Keep trying people we need to figure this out...
Re: User Agent
Posted: Fri Jun 12, 2009 12:22 pm
by bgfrmnyc
pcdocta wrote:bgfrmnyc wrote:I disagree that the User Agent is needed. I used my MJ SIP info with a pbx website and another with my ATA and neither one had the User Agent info in it. The ATA had whatever the default info was and there was no place to even enter it on a PBX Website so User Agent string is not needed or should I say wasn't needed in the past.
then all you are doing is opening up the situation for you to be blacklisted. if they dont see that their equipment is logging in to their system, I am sure you will eventually get shut down. That is what the user agent helps to prevent.
Hmmm.....This is true and quite interesting....So maybe and just maybe as suggested in another post, changing your existing number and making sure that the user agent string is entered into the ata might actually do the trick. Of course it will cost me 10 bucks to try it, but maybe worth it if it gets me back online with my ata...Stinks though if I cannot do that with a pbx site because I use it for VOIP over my cell phone.
Re: User Agent
Posted: Fri Jun 12, 2009 12:24 pm
by pcdocta
pancho1950 wrote:pcdocta wrote:bgfrmnyc wrote:I disagree that the User Agent is needed. I used my MJ SIP info with a pbx website and another with my ATA and neither one had the User Agent info in it. The ATA had whatever the default info was and there was no place to even enter it on a PBX Website so User Agent string is not needed or should I say wasn't needed in the past.
then all you are doing is opening up the situation for you to be blacklisted. if they dont see that their equipment is logging in to their system, I am sure you will eventually get shut down. That is what the user agent helps to prevent.
mj is using these to agents to register
User-Agent: ENSR2.5.47.0-IS6-RMRG0-RG900-EP1487109
User-Agent: MagicJack/1.80.484a (SJ Labs)
the User-Agent: ENSR2.5.47.0-IS6-RMRG0-RG900-EP1487109 is the user agent info from their system. If you look at the source and destination in wireshark or whatever protocol analyzer you used you will see the source for this one is their proxy address.
User Agent
Posted: Fri Jun 12, 2009 1:07 pm
by sluggo2002
Hi All,
I just wanted to point out that you might have hit on something.
"mj is using these to agents to register"
"User-Agent: ENSR2.5.47.0-IS6-RMRG0-RG900-EP1487109"
"User-Agent: MagicJack/1.80.484a (SJ Labs)"
This is not always true. The user agent below is from another post
on this site where wireshark was being used to catch some registration handshakes.
User-Agent: ENSR2.5.47.0-IS30-RMRG0-RG900-EP1756539
So the question is... How significant & what do the differences mean?
So maybe this is part of the big picture???
Posted: Fri Jun 12, 2009 1:24 pm
by pcdocta
according to wikipedia:
A SIP user agent (UA) is a logical network end-point used to create or receive SIP messages and thereby manage a SIP session. A SIP UA can perform the role of a User Agent Client (UAC), which sends SIP requests, and the User Agent Server (UAS), which receives the requests and returns a SIP response. These roles of UAC and UAS only last for the duration of a SIP transaction.
http://en.wikipedia.org/wiki/Session_In ... n_Protocol
thus the 2 user agents seen in wireshark.
Posted: Fri Jun 12, 2009 1:56 pm
by aakimenko
Changed the number... registered a couple of times, and than went dead again. Now I get the same error - 404 -Unauthorized...
Posted: Fri Jun 12, 2009 2:02 pm
by doctorman
aakimenko wrote:Changed the number... registered a couple of times, and than went dead again. Now I get the same error - 404 -Unauthorized...
as I suspected...
back in the same $it hole
trough out your ATA devices and get a client
Posted: Fri Jun 12, 2009 2:22 pm
by jeffnyc
aakimenko wrote:Changed the number... registered a couple of times, and than went dead again. Now I get the same error - 404 -Unauthorized...
Just curious - did your magicjack do an upgrade after you changed the number?
Posted: Fri Jun 12, 2009 2:26 pm
by doan866
no, after number change it didn't upgrade... I will post if I cannot register again.
Posted: Fri Jun 12, 2009 2:56 pm
by youneeq
My guess would be that their Anti-ATA list is static and does not check upon each login. Must be that they are running a scan of their Asterisk logs every so often and any registered non MJ user-agents get added to the Anti-ATA list. Next step is giving me a headache.
Posted: Fri Jun 12, 2009 3:37 pm
by pcdocta
youneeq wrote:My guess would be that their Anti-ATA list is static and does not check upon each login. Must be that they are running a scan of their Asterisk logs every so often and any registered non MJ user-agents get added to the Anti-ATA list. Next step is giving me a headache.
what type of info do you think would be in this anti-ATA list?? ip address? not good as many ip addresses change too often. MAC address? this info may or may not go past your router. What else would you add to this list??
Changing Number DOES NOT WORK! Period! I tried and failed!
Posted: Fri Jun 12, 2009 4:26 pm
by bgfrmnyc
I followed the first post and shelled out the 10 bucks for the sake of the group, LOL! It does not work! Don't waste your time!
Here's what happend....
I made sure that my pap2 was setup ahead of time with the User Agent string. Plugged in my jack. Went on the website, did the number change, jack rebooted with new number. Used the tools, got my sip info and disconnected the jack from the pc. Put my settings into the pap2 and VOILA! I was back online...........for about 15 minutes! Pap2 logged in and I made a phone call that lasted about 5 minutes. I hung up the phone and dialed my MJ number and it rang through and I answered and again kept the call on for 5 minutes. Next I dialed my old number (it transfers to the new number for 30 days) and it also rang through. I picked up and it worked.
10 minutes later (pap2 was still showing online) I tried to make a call and got a fast busy! Next I dialed into my MJ number and it rang through and I answered.
Tried to dial out again and fast busy. Pap2 still showing online.
I dialed my MJ number again and it went right to VM. Next thing I knew PAP2 was showing can't connect so that was the end of that and it cost me 10 bucks!
Oh and yes, I tried a few different proxies without success. Same old thing!
One more time......CHANGING YOUR NUMBER DOES NOT WORK, LOL!
Re: Changing Number DOES NOT WORK! Period! I tried and faile
Posted: Fri Jun 12, 2009 5:18 pm
by pcdocta
bgfrmnyc wrote:I followed the first post and shelled out the 10 bucks for the sake of the group, LOL! It does not work! Don't waste your time!
Here's what happend....
I made sure that my pap2 was setup ahead of time with the User Agent string. Plugged in my jack. Went on the website, did the number change, jack rebooted with new number. Used the tools, got my sip info and disconnected the jack from the pc. Put my settings into the pap2 and VOILA! I was back online...........for about 15 minutes! Pap2 logged in and I made a phone call that lasted about 5 minutes. I hung up the phone and dialed my MJ number and it rang through and I answered and again kept the call on for 5 minutes. Next I dialed my old number (it transfers to the new number for 30 days) and it also rang through. I picked up and it worked.
10 minutes later (pap2 was still showing online) I tried to make a call and got a fast busy! Next I dialed into my MJ number and it rang through and I answered.
Tried to dial out again and fast busy. Pap2 still showing online.
I dialed my MJ number again and it went right to VM. Next thing I knew PAP2 was showing can't connect so that was the end of that and it cost me 10 bucks!
Oh and yes, I tried a few different proxies without success. Same old thing!
One more time......CHANGING YOUR NUMBER DOES NOT WORK, LOL!
yeah I second that, i was just able to try that out also but same story. the number change does nothing
Posted: Fri Jun 12, 2009 6:02 pm
by doctorman
we need the professionals to work on a solution. I am sure many people would donate for such a project.
someone needs to update the first post.
Posted: Fri Jun 12, 2009 7:44 pm
by youneeq
doctorman wrote:we need the professionals to work on a solution. I am sure many people would donate for such a project.
I'll put up the first $10 via PalPal for the first person(s) to get an "accepted" working ATA solution. Probably we should start a Donate! thread. We could possibly use
ChipIn if everyone agrees. Or just keep a running tally.
Posted: Fri Jun 12, 2009 7:51 pm
by doctorman
I am sure it will be close to 500-1000$
so first lets find someone who can do it..
Posted: Fri Jun 12, 2009 8:15 pm
by doan866
yes, it does NOT work anymore... Strange tho... I was up for at least 5-6 hours until I posted it and then hour or so later dead. I think there are MJ employees here...
Posted: Fri Jun 12, 2009 9:48 pm
by Taken83oveR
No..... really? Why do you think I was suggesting info be shared via PM(check post 3 of this thread)? Either way, they have a system in place to detect the difference between the softphone/dongle and a ATA. Those who are not down yet, have a pretty high chance of being down soon.
STILL UP!!!!
Posted: Fri Jun 12, 2009 9:56 pm
by fmflex
Im still up and running on a pap2. Never did an upgrade. Interesting note, when I dial with a 10 digit dial plan, I get a fast busy signal, but when I dial with an 11 digit dial plan, it goes thru.
Posted: Fri Jun 12, 2009 10:47 pm
by jumpin jack
Is there a way to downgrade?
Re: STILL UP!!!!
Posted: Fri Jun 12, 2009 10:51 pm
by Taken83oveR
fmflex wrote:Im still up and running on a pap2. Never did an upgrade. Interesting note, when I dial with a 10 digit dial plan, I get a fast busy signal, but when I dial with an 11 digit dial plan, it goes thru.
Check your dial plan. This one always worked for me, 7, 10, 11, etc... Just change the area code.
(*xx|911|<411:18004664411>|[235678]11!|<:1
317>[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|<:1>[2-9]xx[2-9]xxxxxxS0)
MagicJack old school thinking
Posted: Sat Jun 13, 2009 1:36 am
by felipeg007
If there is an employee here i want them to read this.
MagicJack is dense for not allow us to run ATA's
We are the pioneers , beta testers if you will , to take your product to the next level. we are the customers that a company like yours wants.
we configure our on devices(on our dime) and ask for zero tech support.
It is our enginuity that has helped your product stay afloat.
Your closed minded thinking is similar to what sank GM and Chrysler and I hope you too follow in their foot steps.
Re: MagicJack old school thinking
Posted: Sat Jun 13, 2009 6:40 am
by oliverda
felipeg007 wrote:If there is an employee here i want them to read this.
MagicJack is dense for not allow us to run ATA's
We are the pioneers , beta testers if you will , to take your product to the next level. we are the customers that a company like yours wants.
we configure our on devices(on our dime) and ask for zero tech support.
It is our enginuity that has helped your product stay afloat.
Your closed minded thinking is similar to what sank GM and Chrysler and I hope you too follow in their foot steps.
I know ppl will be willing to pay $59.99 year plan for ATA option.. Dan is probably spending more money trying to stop us of using our ATA than he can make by letting us use it. Come on DAN you can do this! Do they have any idea how many vonage customers would switch???
http://www.frys.com/product/4862990?site=sr:SEARCH:MAIN_RSLT
Posted: Sat Jun 13, 2009 5:31 pm
by B4tm4n
Agreed, the voice quality is better on an ata vs the dongle. Dan why not sell a magic jack ATA? Vontage does. I am actually thinking about switching just beacue i can drive to Fry's pick up their pre configured ATA for 49.99 - 49.99 rebate (so its free!!!) plug it into my network and away you go. I think its ignorant to force people to have a pc running all the time just to be a phone server. I agree that most people would gladly pay extra to use a ATA device. From what I have read, you think some can steal your service with an ATA? I strongly dissagree, most of us have Dongles so we have paid for the service. I guess in theroy you could be using the dongle and an ATA, but if an account number shows up twice it should be easy to shut that number down. Rather than make a bunch of people who were very happy with your service angy and bad mouth the product. I used to tell everyone to give this a try, I thought it was an exelent alternative to POTS. Maybe I was wrong?
D-link VTA-VR VoIP Telephone Adapter for Vonage
$50.00 Rebate
D-Link:
FRYS.com #: 4862990
The D-Link VTA phone adapter can connect up to 2 Vonage lines through your high-speed Cable or DSL Internet connection. This small device is great for all your phone needs and perfect for existing home networks. Just plug into your current router and use the two standard telephone jacks to connect your existing phones or phone and fax machine.
{Mail-In Rebate requires 60 days of new activation.)
http://www.frys.com/product/4862990?sit ... IN_RSLT_PG