Magic Jack stops Windows Screensaver from working

satoru · Post by **satoru** » Fri Aug 27, 2010 7:28 am

Here's some new information that will help Windows 7 and maybe Vista users as well. To give proper credit I obtained this information from here and have tested it to work under Windows 7 starter

http://www.dslreports.com/forum/r247087 ... t-think-so

The following command shows MJ has a request to prevent display and system power savings. If you get an error, you need to run the command prompt as an Administrator:

Code: Select all

C:\>powercfg /requests  
DISPLAY:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

SYSTEM:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

AWAYMODE:  
None.

The following commands will override (disable) the power request:

Code: Select all

powercfg /requestsoverride PROCESS magicJack.exe DISPLAY
powercfg /requestsoverride PROCESS \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe DISPLAY

Notice one command has the full path as it appeared in the requests output. Be sure to use the path from your requests output. You need both or the power savings won't work.

This patch will survive reboots. You can check by running the command before and after a reboot

Code: Select all

powercfg /requestsoverride

Hope this update helps everyone!!

yung · Post by **yung** » Fri Aug 27, 2010 8:29 am

Those commands worked for Windows 7 Ultimate, 64 bit, thanks. I think I'm still going to get an Ooma, considering all the arbitrary changes MJ will undoubtedly continue to impose on us.

Nobody beats the Whiz! · Fri Aug 27, 2010 9:42 am

yung wrote:Those commands worked for Windows 7 Ultimate, 64 bit, thanks. I think I'm still going to get an Ooma, considering all the arbitrary changes MJ will undoubtedly continue to impose on us.

Luckily, I have survived the MJ upgrade relatively unscathed. It's still purring along. The only MJ problem I have is that it won't let me install it on my other PC's. That's okay for now, because it works well on its current PC.

Ooma is good. There's also www.nettalk.com. Of course, there are many other choices of VOIP service, but these three represent the lowest prices on the market (afaik):

-MJ
-NetTalk
-Ooma

JCHolcomb · Post by **JCHolcomb** » Fri Aug 27, 2010 12:31 pm

The code passed on by Satoru works great on my Windows 7 64 bit system as well. Thanks so much!

The fact that such a relatively simple pair of commands can override the MagicJack update indicates they could have easily made this an option, so users who know the difference between putting the monititor into a power saving mode and putting the whole system to sleep can choose what they want to do. This update effectively eliminates the benefits of having an energy saving monitor, and may even shorten the life of the monitor. I know my monitor generates a fair amount of heat when it is on, but cools right down in power saving mode. Simply turning the monitor off when not in use may be an option for some, but I suspect a lot of people like me get up from the computer, not knowing for sure when we will get back to working on what we were doing. Turning the monitor off and back on too frequently will also shorten the life. Also, being a photographer, I calibrate my monitors, and even LCD monitors need a warm-up period to display colors accurately. An automatic system to shut the monitor off after an hour or so is the best solution for me.

Hopefully, MagicJack will listen to their customers, and at least make this power management "feature" an option in a future update. If not, I will be looking for a different VOIP provider.

Sumrall · Post by **Sumrall** » Fri Aug 27, 2010 1:18 pm

Satoru's command line did the trick for me as well! Many thanks, satoru!

Not knowing much about computers, I could not even see how or where to enter a 'command' using Win7 - unlike WinXP. Did a Help search and found how to get a command line. Then I was puzzled as how to get two separate lines as a command before it executed the first line. So just did them one at a time and did not count on the code working - but, it did!

Batem · Post by **Batem** » Fri Aug 27, 2010 4:45 pm

For those of who do not know,as I didn't,just because you are set as administrator does not mean you have administrator privileges in the command prompt.So for those who get the you don't have privileges error here is what you do.
1:Go to Start(Windows icon)
2:Type CMD in the box
3:under programs,right click on CMD and run as administrator.

Now you should be able to get your request in in order to get your second command.

bailsmb · Post by **bailsmb** » Fri Aug 27, 2010 6:15 pm

I have searched several forums. The link below will take you to the answer. It is from a user named amigo_boy. It can take some time depending on how well you are with computers. The main thing is, my screen saver came on and then a minute later, my monitor automatically turned off like it was supposed to. YEA!!!

http://www.dslreports.com/forum/r247087 ... k-so?r=189

cahilj · Post by **cahilj** » Fri Aug 27, 2010 9:15 pm

I registered just for this thread.

I got in touch with customer service-

Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Bridgette'

Your Issue ID for this chat is LTK4360855174X

Bridgette: Hello, how may I help you?

James: hello

James: i am having a problem after the newest upgrade to my magicjack

Bridgette: May I know the exact nature of your problem with full details please?

James: my screensaver will not come on

James: i have researched this problem on the internet and it seems to be pretty typical after the new upgrade

Bridgette: May I please have your magicJack phone number?

James: xxxxxxxxxx

Bridgette: Thanks for the information.

Bridgette: But if you unplug the device, will your screen saver work?

James: yes

Bridgette: Okay.

Bridgette: With our new upgrade, magicjack was designed to stay active all the time and will prevent your computer from going to sleep state.

James: the screensaver is not sleep

Bridgette: Yes, due to the new upgrades, the screen saver or sleep mode if magicJack is plugged in will not function.

James: so why did it work fine before the upgrade? i fail to see why this is needed

Bridgette: I know this can be frustrating and I would have accommodated your request if it were possible. But we have already reported this concern since a lot of Customers don't want this James. Rest assured that we are working on it.

James: ok. thanks. is there an estimated time frame for another upgrade?

Bridgette: We do not have a date yet James. Thank you for your understanding and patience.

James: ok, please add me to the list of customers that would prefer the screensaver to work. thanks.

Bridgette: Yes James. I will take note that here in our end.

James: ok, thanks again

Bridgette: You're welcome!

Bridgette: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

So, for now I need to do something else. I tried the solution satoru posted, but it didn't work for me. I'm pretty sure I did it correctly. I will have to try what balismb posted and get back. I'm running Windows 7 Enterprise.

At least they claim to be fixing it.

adavis · Post by **adavis** » Fri Aug 27, 2010 9:44 pm

Well, add me to the list. I spent about 2 hours getting through to MagicJack's chat support, and my results were nearly identical to everyone else's here. The tech support people have no clue.

Our family has TWO MagicJack's and we recommend MagicJack to other people. If they don't fix this, the Two MagicJack's go in the trash, and I will tell everyone not to ever use MagicJack. What a shame that all this is caused by a programmer not thoroughly testing software before releasing it.

The best temporary workaround is one another user posted about the "Monitor Off Utility." However, the only problem is that if I use my MagicJack, the monitor comes back on, and doesn't turn itself off again as it would normally after the set time. Nonetheless, I appreciate the tip and it helps a bit.
http://www.dekisoft.com/mou.php

I do hope MagicJack reads this and will put out a fix soon. If they don't, I think MagicJack won't be around much longer. Not a good thing, in this bad economy!
------------
UPDATE: satoru's fix posted earlier worked for me on Windows 7 64 bit. Thanks satoru!

Mikey0626 · Post by **Mikey0626** » Fri Aug 27, 2010 10:05 pm

Satoru's command line worked for my windows 7 64bit system as well Thank you Satoru

CheeseKing · Post by **CheeseKing** » Sat Aug 28, 2010 4:12 pm

Windows 7 64-bit, screensaver and power options won't work at all. They better fix this crap soon, I'm sick of manually clicking a shortcut to my screensaver every time I'm done using my PC for a while.

jmfolcik · Post by **jmfolcik** » Sat Aug 28, 2010 4:46 pm

the powercfg fix works great! i'm running win7 home premium 64bit

bailsmb · Post by **bailsmb** » Sat Aug 28, 2010 7:06 pm

CheeseKing wrote:Windows 7 64-bit, screensaver and power options won't work at all. They better fix this crap soon, I'm sick of manually clicking a shortcut to my screensaver every time I'm done using my PC for a while.

Try this. I have Windows 7 home premium 64 bit. My power options are working perfectly now. You do it once, you don't ever have to do it again. Even if you turn off or restart your computer.

I have searched several forums. The link below will take you to the answer. It is from a user named amigo_boy. It can take some time depending on how well you are with computers. The main thing is, my screen saver came on and then a minute later, my monitor automatically turned off like it was supposed to. YEA!!!

http://www.dslreports.com/forum/r247087 ... k-so?r=189

yung · Post by **yung** » Sat Aug 28, 2010 8:50 pm

cahilj wrote:I registered just for this thread.

I got in touch with customer service-

Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Bridgette'

Your Issue ID for this chat is LTK4360855174X

Bridgette: Hello, how may I help you?

James: hello

James: i am having a problem after the newest upgrade to my magicjack

Bridgette: May I know the exact nature of your problem with full details please?

James: my screensaver will not come on

James: i have researched this problem on the internet and it seems to be pretty typical after the new upgrade

Bridgette: May I please have your magicJack phone number?

James: xxxxxxxxxx

Bridgette: Thanks for the information.

Bridgette: But if you unplug the device, will your screen saver work?

James: yes

Bridgette: Okay.

Bridgette: With our new upgrade, magicjack was designed to stay active all the time and will prevent your computer from going to sleep state.

James: the screensaver is not sleep

Bridgette: Yes, due to the new upgrades, the screen saver or sleep mode if magicJack is plugged in will not function.

James: so why did it work fine before the upgrade? i fail to see why this is needed

Bridgette: I know this can be frustrating and I would have accommodated your request if it were possible. But we have already reported this concern since a lot of Customers don't want this James. Rest assured that we are working on it.

James: ok. thanks. is there an estimated time frame for another upgrade?

Bridgette: We do not have a date yet James. Thank you for your understanding and patience.

James: ok, please add me to the list of customers that would prefer the screensaver to work. thanks.

Bridgette: Yes James. I will take note that here in our end.

James: ok, thanks again

Bridgette: You're welcome!

Bridgette: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
So, for now I need to do something else. I tried the solution satoru posted, but it didn't work for me. I'm pretty sure I did it correctly. I will have to try what balismb posted and get back. I'm running Windows 7 Enterprise.

At least they claim to be fixing it.

Be sure to run the Command Prompt as administrator, otherwise you won't be able to make changes. Also, use the string that shows up when you type in "powercfg /requests" in your "requestsoverride" command.

On a side note, I bought and am using the Ooma system now. Wow, that is a neat system. The little box acts as an answering machine, with play, rewind, and fast forward buttons. It doesn't forward your voicemails by e-mail though (that is a premium feature). MJ has lost this customer. I'm keeping MJ until my subscription expires in January.

christietino · Post by **christietino** » Sat Aug 28, 2010 10:23 pm

I spoke to Tech Support at Magic Jack today online. Here was their answer when I asked why my screen saver no longer worked:

"Ideally, the power saving options of your system should be disabled when the device is plugged in. We have purposely designed our updated software that way because when a system goes into power save, most likely its USB ports and internet capabilities are limited which is a requirement for our device to function correctly.

There have been instances wherein customers missed important calls thinking the device is enabled while on power save. We want to prevent that from happening to you, which is why we disabled the power saving options of the system while the device is plugged in. If the device is unplugged, your power options will kick back in. Of course any calls that comes while the device is unplugged will go to your voicemail or to the number you have set up to forward it to."

JCHolcomb · Post by **JCHolcomb** » Sun Aug 29, 2010 12:02 am

christietino wrote:I spoke to Tech Support at Magic Jack today online. Here was their answer when I asked why my screen saver no longer worked:

"Ideally, the power saving options of your system should be disabled when the device is plugged in. We have purposely designed our updated software that way because when a system goes into power save, most likely its USB ports and internet capabilities are limited which is a requirement for our device to function correctly.

There have been instances wherein customers missed important calls thinking the device is enabled while on power save. We want to prevent that from happening to you, which is why we disabled the power saving options of the system while the device is plugged in. If the device is unplugged, your power options will kick back in. Of course any calls that comes while the device is unplugged will go to your voicemail or to the number you have set up to forward it to."

Yes, but what the MagicJack programmers should know, as most computer users know, is that simply having the screensaver come on, or the monitor in power saver mode, does not put the whole system to sleep. It still leaves the USB ports and internet connection active, and MagicJack works fine. If they want to disable sleep mode or hibernation, that's OK, but they shouldn't hijack the computer so you can't even run a screensaver automatically. MagicJack has always made it clear that their device doesn't work when the computer is turned off. Just because a few less well informed users don't understand that sleep mode is basically the same as turning off the computer, doesn't mean the rest of the computer user world should suffer a loss of an important feature. They should have spent just a little extra effort to program this update to at least give us the option of turning the disabling code off. The way they did it shows very little regard for their base of existing customers. If they don't recognize this, and issue a correcting update soon, I will be switching to NetTalk when my current subscription runs out. I will do this, even though the Dos-code patch in earlier posts has solved the problem for now.

Stryder · Post by **Stryder** » Sun Aug 29, 2010 1:18 am

Geelo wrote:Please give me the number that you called, so I can talk to the happy Magic Jack level / tier 1 help desk.

_________________

There's probably a phone number but I used their chat fuction which you can find on the Magic Jack website.

Stryder · Post by **Stryder** » Sun Aug 29, 2010 10:19 am

satoru wrote:Here's some new information that will help Windows 7 and maybe Vista users as well. To give proper credit I obtained this information from here and have tested it to work under Windows 7 starter

http://www.dslreports.com/forum/r247087 ... t-think-so

Hope this update helps everyone!!

Thanks, Satoru for posting the above link. It worked perfectly for me. Made a restore point before trying, just in case, but happily, it looks like the stupid 'glitch' is solved for me now, too.

adavis · Post by **adavis** » Sun Aug 29, 2010 1:35 pm

I might point out that there is an error in amigo_boy's dosbatch code.
---------------
powercfg /requestsoverride PROCESS magicJack.exe DISPLAY
powercfg /requestsoverride PROCESS ^
\Device\HarddiskVolume1\Users\????\AppData\Roamin\mjusbsp\magicJack.exe ^
DISPLAY
---------------

"Roamin" should be "Roaming".

http://www.dslreports.com/forum/remark,24710618

CheeseKing · Post by **CheeseKing** » Sun Aug 29, 2010 2:06 pm

Thanks to whomever posted amigo_boy's fix for this problem!

Ryan · Post by **Ryan** » Sun Aug 29, 2010 10:47 pm

Yeah this really messes with my laptop's power consumption that I run my MJ on

snowbug · Post by **snowbug** » Sun Aug 29, 2010 11:27 pm

satoru wrote:Here's some new information that will help Windows 7 and maybe Vista users as well. To give proper credit I obtained this information from here and have tested it to work under Windows 7 starter

http://www.dslreports.com/forum/r247087 ... t-think-so

The following command shows MJ has a request to prevent display and system power savings. If you get an error, you need to run the command prompt as an Administrator:
Code: Select all
C:\>powercfg /requests  
DISPLAY:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

SYSTEM:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

AWAYMODE:  
None.  
The following commands will override (disable) the power request:
Code: Select all
powercfg /requestsoverride PROCESS magicJack.exe DISPLAY
powercfg /requestsoverride PROCESS \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe DISPLAY
Notice one command has the full path as it appeared in the requests output. Be sure to use the path from your requests output. You need both or the power savings won't work.

This patch will survive reboots. You can check by running the command before and after a reboot
Code: Select all
powercfg /requestsoverride
Hope this update helps everyone!!

This worked well with my Win 7 64 bit. However, I used the following slightly different command to overwrite both the DISPLAY and SYSTEM (notice the additional "SYSTEM" at the end of both commands)

Code: Select all

powercfg /requestsoverride PROCESS magicJack.exe DISPLAY SYSTEM
powercfg /requestsoverride PROCESS \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe DISPLAY SYSTEM

Thanks for posting the solution!

ccchen · Post by **ccchen** » Mon Aug 30, 2010 1:21 am

I have a 32-bit vista home premium. The latest update broke my monitor power saving mode. I just complained on their live chat. Hopefully, we'll gather strength in numbers.

Prior to the upgrade, my screen saver doesn't always work. I found that if I click the "red" button or leave the cursor in the "editable text field(for calling)" as the last thing before leaving the keyboard, chances are that the screen savor will kick in. With the new upgrade, the screen saver seems to be fine so far. It just broke the monitor power saving mode.

Just wanted to share my 2-cents. Thx.

tsg · Post by **tsg** » Mon Aug 30, 2010 5:26 pm

Since the uupgrade, my monitor will not sleep, but will run till I physically turn it off. This sucks! I spent 30 minuites in chat only to have them basically tell me "We are aware of the problem and aint gonna fix it" . Run your hardware until in breaks.

Jones9999 · Post by **Jones9999** » Mon Aug 30, 2010 10:51 pm

It is funny as a loyal MagicJack customer, I am disappointed that MagicJack would mess with my screen saver settings. So GOOGLE CALL, it works great.

What is DAN THINKING?

DAN are you out there?

Where is the Magicjack CELL?

Dan why did you forsake us?

Jones

conticinio · Post by **conticinio** » Tue Aug 31, 2010 10:00 am

I have the same problem. Final recomendation: turn off your screen when you are away until the bug is fixed.

satoru · Post by **satoru** » Tue Aug 31, 2010 1:31 pm

snowbug wrote:
This worked well with my Win 7 64 bit. However, I used the following slightly different command to overwrite both the DISPLAY and SYSTEM (notice the additional "SYSTEM" at the end of both commands)
Code: Select all
powercfg /requestsoverride PROCESS magicJack.exe DISPLAY SYSTEM
powercfg /requestsoverride PROCESS \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe DISPLAY SYSTEM
Thanks for posting the solution!

I think the SYSTEM is probably redundant. The DISPLAY/SYSTEM is to indicate what kinds of power request types are overridden. DISPLAY relates to screen savers and monitor turnoff, SYSTEM are more for hibernation and standby, and AWAYMODE which is a mode that HTPC uses to 'appear' off but actually still be on so it's not something most people would use.

If you disable on the SYSTEM part, I suspect you won't be able to automatically enable standby/shutdown while MagicJack is running. Again this might not be a huge issue since theoretically, if you're running magicjack you probably dont want the computer to standby/hibernate automatically anyways.

It might disable things like 'standby when closing lid' though. So I guess if you left the dongle plugged in, closed the lid, then went somewhere, you might have a problem. Admittedly it's an esoteric one, but something to be mindful of.

nishiyama · Post by **nishiyama** » Tue Aug 31, 2010 2:41 pm

Thanks Satoru this worked perfect for me, Windows 7 x64

satoru wrote:Here's some new information that will help Windows 7 and maybe Vista users as well. To give proper credit I obtained this information from here and have tested it to work under Windows 7 starter

http://www.dslreports.com/forum/r247087 ... t-think-so

The following command shows MJ has a request to prevent display and system power savings. If you get an error, you need to run the command prompt as an Administrator:
Code: Select all
C:\>powercfg /requests  
DISPLAY:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

SYSTEM:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

AWAYMODE:  
None.  
The following commands will override (disable) the power request:
Code: Select all
powercfg /requestsoverride PROCESS magicJack.exe DISPLAY
powercfg /requestsoverride PROCESS \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe DISPLAY
Notice one command has the full path as it appeared in the requests output. Be sure to use the path from your requests output. You need both or the power savings won't work.

This patch will survive reboots. You can check by running the command before and after a reboot
Code: Select all
powercfg /requestsoverride
Hope this update helps everyone!!

dissturbbed · Post by **dissturbbed** » Tue Aug 31, 2010 9:21 pm

satoru wrote:Here's some new information that will help Windows 7 and maybe Vista users as well. To give proper credit I obtained this information from here and have tested it to work under Windows 7 starter

http://www.dslreports.com/forum/r247087 ... t-think-so

The following command shows MJ has a request to prevent display and system power savings. If you get an error, you need to run the command prompt as an Administrator:
Code: Select all
C:\>powercfg /requests  
DISPLAY:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

SYSTEM:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

AWAYMODE:  
None.  
The following commands will override (disable) the power request:
Code: Select all
powercfg /requestsoverride PROCESS magicJack.exe DISPLAY
powercfg /requestsoverride PROCESS \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe DISPLAY
Notice one command has the full path as it appeared in the requests output. Be sure to use the path from your requests output. You need both or the power savings won't work.

This patch will survive reboots. You can check by running the command before and after a reboot
Code: Select all
powercfg /requestsoverride
Hope this update helps everyone!!

THANKS A MILLION!!!!

areamike · Post by **areamike** » Wed Sep 01, 2010 10:04 am

^^The above fix works for me as well on Windows 7 Ultimate 32bit. Screensaver now working as normal.

Jbrizzel · Post by **Jbrizzel** » Thu Sep 02, 2010 2:31 am

All fixed now thanks. That drove me nuts until I read this thread.

sprdthword · Post by **sprdthword** » Thu Sep 02, 2010 8:33 am

Thanks to satoru I have my sanity back. I never suspected MagicJack. I tried everything else when my monitor power saver just stopped working. I uninstalled programs, rolled back the system (but got the magicJack upgrade when logged back in). Then I luckily found this thread, ran the override commands and all is well.
I live overseas and depend on magicJack to communicate with my kids and grandkids in the states.
I hope magicJack takes this all to heart, but in the meantime, the fix works and I still love my magicJack!
BTW - I have a desktop system running Windows 7 32bit

bitstopjoe · Post by **bitstopjoe** » Thu Sep 02, 2010 8:49 am

Anyone have a fix for XP SP3?? I can get around the screen saver problem by changing the setting to never and then back to 5 min. BUT sometimes I forget. So is there anyway to do for XP SP3 as for Win 7??

Thanks

Joe Sica

utguy88 · Post by **utguy88** » Thu Sep 02, 2010 11:10 am

Mercurygrand wrote:In this bad economy the MJ was a godsend for my family. Now Iam afraid this is the beginning of the end of MJ.

I'm with you on that. I'm tired of messing with their Live chat. They put out a BAD upgrade, and will not acknowledge it, and my MJ doesn't work period - no dial tone; can't make or receive calls audibly. I click a number, dial tone goes silent. I can talk to no one. This started after their last update. I'm still waiting for an "email" solution from their Engineers. Still no email. Time to go back and reactivate my cell phone service.

satoru · Post by **satoru** » Thu Sep 02, 2010 11:54 am

bitstopjoe wrote:Anyone have a fix for XP SP3?? I can get around the screen saver problem by changing the setting to never and then back to 5 min. BUT sometimes I forget. So is there anyway to do for XP SP3 as for Win 7??

Thanks

Joe Sica

I don't have XP handy right now but I can try to recommend a few things that might work. Which ever method works, you will need to then schedule that in that Task Scheduler to run every hour, or you can put it into your startup and put in a 5-10 minute delay so that MagicJack runs first, then your script runs.

powercfg /query
<take note whats in the "Name" field>
powercfg /change "<Name field>" /monitor-timeout-dc 15
powercfg /change "<Name field>" /monitor-timeout-dc 0

You can change the 0 to whatever the "Turn off monitor (DC)" field was originally. Hopefully this will 'blip' the settings

If not then it's probably editing your registry. You'll need to take a look then in HKCU\Control Panel\Desktop\ScreenSaverTimeout. See if setting that to 0 then to the original value fixes the problem. Then you can create a script to import a .reg file based on that key

If I have some time later today I'll muck around with my MagicJack on an old XP laptop and see what can be done.

satoru · Post by **satoru** » Thu Sep 02, 2010 1:48 pm

Another method might be to set up a local group policy for the display timeout settings and such. Those setting 'usually' can't be adjusted by the user, so Magic Jack wouldn't be able to hijack them theoretically. I'll try that method out as well when I have a chance

bitstopjoe · Post by **bitstopjoe** » Thu Sep 02, 2010 1:50 pm

Thank you very much. I mean sure I do not have the problems Win 7 users had as I can get my monitor to power down in 5 min, but unless I remember to do it manually every time it doesnt.

Thanks again for your help.

Joe Sica

show.stopper · Post by **show.stopper** » Thu Sep 02, 2010 5:02 pm

I did the following to fix the issue in Vista. I am running Vista Home Premium 32bit.

Go to the CMD prompt and type the following:

powercfg -devicequery all_devices

(Now look for the MagicJack device, it was listed as "PHONE" on mine. You can always unplug the MagicJack and run the command above again to see if the device in question disappears.) Next type (replacing "PHONE" with the name your computer lists):

powercfg -devicedisablewake PHONE

That should fix it. Rember to be logged in as an administrator. It came back to state the following, "You do not have permission to enable or disable device wake." However, it is working on my PC now. Hope this helps!

bitstopjoe · Post by **bitstopjoe** » Thu Sep 02, 2010 5:05 pm

show.stopper wrote:I did the following to fix the issue in Vista. I am running Vista Home Premium 32bit.

Go to the CMD prompt and type the following:

powercfg -devicequery all_devices

(Now look for the MagicJack device, it was listed as "PHONE" on mine. You can always unplug the MagicJack and run the command above again to see if the device in question disappears.) Next type (replacing "PHONE" with the name your computer lists):

powercfg -devicedisablewake PHONE

That should fix it. Rember to be logged in as an administrator. It came back to state the following, "You do not have permission to enable or disable device wake." However, it is working on my PC now. Hope this helps!

THANK YOU, but again I am running XP SP3..

Joe Sica

areamike · Post by **areamike** » Thu Sep 02, 2010 6:19 pm

bitstopjoe wrote: THANK YOU, but again I am running XP SP3..

Joe Sica

Here's the commands for powercfg under XP. Perhaps you or someone can come up with commands needed under XP.

http://ss64.com/nt/powercfg-xp.html

I'm no expert, but I would think this command would tell you the device name of magicJack running.

powercfg /devicequery wake_programmable
if not try
powercfg /devicequery wake_armed

If you see the magicJack device you could try this to disable it from waking the computer:

powercfg /deviceDisableWake devicename

bitstopjoe · Post by **bitstopjoe** » Thu Sep 02, 2010 6:42 pm

show.stopper wrote:I did the following to fix the issue in Vista. I am running Vista Home Premium 32bit.

Go to the CMD prompt and type the following:

powercfg -devicequery all_devices

(Now look for the MagicJack device, it was listed as "PHONE" on mine. You can always unplug the MagicJack and run the command above again to see if the device in question disappears.) Next type (replacing "PHONE" with the name your computer lists):

powercfg -devicedisablewake PHONE

That should fix it. Rember to be logged in as an administrator. It came back to state the following, "You do not have permission to enable or disable device wake." However, it is working on my PC now. Hope this helps!

When I do that the only thing I see which references my MJ is :
Ymax MagicJack USB Device (003) and again with (007)
But somehow I doubt that is what I need to use. right?

Joe Sica

areamike · Post by **areamike** » Thu Sep 02, 2010 9:34 pm

bitstopjoe wrote:
When I do that the only thing I see which references my MJ is :
Ymax MagicJack USB Device (003) and again with (007)
But somehow I doubt that is what I need to use. right?

Joe Sica

Joe,

Did you read my post??

http://www.phoneservicesupport.com/post60975.html#60975

bitstopjoe · Post by **bitstopjoe** » Fri Sep 03, 2010 6:23 am

oooooooooooooops missed that, but thank you for reposting it for me.

Joe Sica

bitstopjoe · Post by **bitstopjoe** » Fri Sep 03, 2010 6:29 am

areamike wrote:
bitstopjoe wrote: THANK YOU, but again I am running XP SP3..

Joe Sica
Here's the commands for powercfg under XP. Perhaps you or someone can come up with commands needed under XP.

http://ss64.com/nt/powercfg-xp.html

I'm no expert, but I would think this command would tell you the device name of magicJack running.

powercfg /devicequery wake_programmable
if not try
powercfg /devicequery wake_armed

If you see the magicJack device you could try this to disable it from waking the computer:

powercfg /deviceDisableWake devicename

Comes back both times with NONE.

Joe Sica

areamike · Post by **areamike** » Fri Sep 03, 2010 8:50 am

Joe,

You could still try the commands:

powercfg /deviceDisableWake Ymax MagicJack USB Device (003)
and
powercfg /deviceDisableWake Ymax MagicJack USB Device (007)

I find it weird your computer comes back with NONE when you do:
powercfg /devicequery wake_programmable
or
powercfg /devicequery wake_armed

Mine at least lists a few things. Like my Network adapter for instance. I'm doing these commands on my netbook which is running XP SP3. It's the only computer I have running XP.

Hopefully we'll get this figured out for you. Or maybe magiJack will.

bitstopjoe · Post by **bitstopjoe** » Fri Sep 03, 2010 8:55 am

areamike wrote:Joe,

You could still try the commands:

powercfg /deviceDisableWake Ymax MagicJack USB Device (003)
and
powercfg /deviceDisableWake Ymax MagicJack USB Device (007)

I find it weird your computer comes back with NONE when you do:
powercfg /devicequery wake_programmable
or
powercfg /devicequery wake_armed

Mine at least lists a few things. Like my Network adapter for instance. I'm doing these commands on my netbook which is running XP SP3. It's the only computer I have running XP.

Hopefully we'll get this figured out for you. Or maybe magiJack will.

HA MagicJack, good one

Just tried those 2 commands and and same thing returned, NONE ( in Capitals)

I appreciate the help, but I guess not a big deal to cyle the monitor setting on and off. IF I remember that is

Joe Sica

mgoody69 · Post by **mgoody69** » Fri Sep 03, 2010 12:06 pm

worked for me too, win7 x64

nishiyama wrote:Thanks Satoru this worked perfect for me, Windows 7 x64
satoru wrote:Here's some new information that will help Windows 7 and maybe Vista users as well. To give proper credit I obtained this information from here and have tested it to work under Windows 7 starter

http://www.dslreports.com/forum/r247087 ... t-think-so

The following command shows MJ has a request to prevent display and system power savings. If you get an error, you need to run the command prompt as an Administrator:
Code: Select all
C:\>powercfg /requests  
DISPLAY:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

SYSTEM:  
[PROCESS] \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe  

AWAYMODE:  
None.  
The following commands will override (disable) the power request:
Code: Select all
powercfg /requestsoverride PROCESS magicJack.exe DISPLAY
powercfg /requestsoverride PROCESS \Device\HarddiskVolume1\Users\????\AppData\Roaming\mjusbsp\magicJack.exe DISPLAY
Notice one command has the full path as it appeared in the requests output. Be sure to use the path from your requests output. You need both or the power savings won't work.

This patch will survive reboots. You can check by running the command before and after a reboot
Code: Select all
powercfg /requestsoverride
Hope this update helps everyone!!

nailgunner · Post by **nailgunner** » Fri Sep 03, 2010 12:48 pm

I'm using windows 7 on a new machine. I have checked and rechecked everything. My overrides are showing after the "powercfg /requestsoverride" command. Still no screensaver, until I UNPLUG MY DOGGONE MAGICJACK. Not a huge issue since it's on a desktop, but like everyone else, the whole thing is really starting to wear thin with me.

gahbahj · Post by **gahbahj** » Fri Sep 03, 2010 3:12 pm

show.stopper's post above had exactly what i needed. thanks
the command i used was this - maybe your's will be similar - you need to use the quotes or you will get an error because of the spaces

Code: Select all

powercfg -devicedisablewake "USB Internet Phone by TigerJet"

nailgunner · Post by **nailgunner** » Fri Sep 03, 2010 6:30 pm

Thanks for the suggestion. That was the only way it would work for me too when I tried earlier. I received the message that "you don't have permission to enable or disable wake device" as was mentioned in his fix. (Yes, I ran as administrator). And when I ran "powercfg devicequery wake_armed" as mentioned by areamike the MJ isn't listed. But, I tried it all again with the exact same results. Go figure. I've run so many command lines, if they do put a fix though, I think my computer will spit it back.

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