Anyway, since this is the tech support forum, anyone have any idea why my phone would stop ringing?
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Chat InformationYou are now chatting with 'William'
William: Hello, how may I help you?
tony: I was supposed to receive an email regarding an exchange yesterday and I still haven't received anything
tony: The person in tech chat was unable to resolve my problem and said they would initiate an exchange
William: Please wait while I check that for you.
William: Please let me know the E-mail address
tony: [email protected]
William: It seems that you need Mac upgrade
tony: no, that is incorrect
William: I am sorry. Please let me know the issue
tony: ok but I spent two hours in chat yesterday trying to fix my problem
tony: the magicJack was working fine for a few days, then I did the mac upgrade and the phone which i was using would not ring anymore. tried another phone and 3 other computers. no ring on either the mac or pc
William: Ok
tony: the tech chat people tried everything
William: Are you a Mac user?
tony: both mac and pc
William: Ok
William: Please plug it into PC now
tony: Please, I'm not going to go through this again unless you know exactly whats going to fix it.
tony: if you're only going to try things we did that yesterday
William: Please let me know if the blue light is on
tony: I was already told I would get an exchange
tony: YES THE BLUE LIGHT IS ON
William: Ok
William: Please let me know if the magicjack software dial pad is visible
tony: yes it is, before we go further, do you really know what is going to fix it ?
William: Please try to call your MagicJack now
tony: why ? you didn;'t answer my question and I've been trying to call it. Nothing has changed
William: Please don't plug the phone with the MagicJack
William: Try to call the MagicJack number and let me know if the call goes through
tony: Yes the call goes through
William: Please try to call you local number using the software dial pad and let me know if the call goes through
tony: yes that works too
William: It seems that the issue is with the phone. Please try to use any other phone with MagicJack
tony: ok, I already told the two previous techs and already told you that this phone and the other phone ive used previously worked fine and rang as it should before i did the mac upgrade !!!!!!!!!!!
tony: WHAT DON"T YOU PEOPLE UNDERSTAND
tony: its not my phones!
tony: I went through this yesterday with the two other techs
tony: why are you wasting my time and yours over a $20 product when you can just exchange it?
William: I am sorry for the inconvenience
tony: I'm not a dumb grandma, I'm an aircraft technician for over 20 years and an advanced computer user for over 10. I know what I'm doing
William: Please let me know the make of those phones
tony: one is a sony and the other a vtech
tony: how long are you going to drag me through this?
William: Please try to use GE corded phone with MagicJack and it will work
tony: I SAID THEY BOTH WORKED BEFORE!!!!!
tony: ARE YOU GOING TO PAY FOR ME TO GO OUT AND BUY A GE PHONE ?
tony: The sony is a corded phone
tony: just get me an exchange please
William: It seems that the issue has been escalated. Please wait for few hours and you will get the E-mail from the billing department
tony: thats what I was told yesterday
William: I am sorry for the inconvenience but it takes 24-48 hours
tony: thats unacceptable
William: I am sorry for the inconvenience
William: Is there anything else I may help you with today?
tony: Do you have an employee id number I can use for future reference ?
William: I am sorry but you can refer to the chat history for it
tony: I guess thats all I can expect from you and your department
William: We are doing some upgrades, our engineers are working to get them completed as fast as possible. We apologize for the inconvenience and appreciate your patience.
William: I am sorry for the wrong statement
William: Is there anything else I may help you with today?
tony: I'm used to it by now
tony: thats all I've been getting from your department
tony: no nothing
William: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
