Hello All. My first registration falled, got no number, had a dial tone, for one attempt to make call, but nothing.
now plug MJ in and at registration screen says "No Serial Number Passed" ?????
Magic fix show all good, Blue light is on.
MJ chat was no help! twice they no nutin, they said what Serial Number??
I tried to restart everything many times and restore from day before also. same thing over again.
Help . Please .
Solved. Can't Register, Sayes "No Serial Number Passed
Moderators: Bill Smith, Pilot
Solved. Can't Register, Sayes "No Serial Number Passed
Last edited by cowboyk64 on Wed Apr 16, 2008 12:36 am, edited 1 time in total.
cowboyk64,
I believe you are saying that you have not been able to register your MagicJack and you do not have a MJ Phone Number.
Try turning off all your security including opening up a DMZ channel in your router (if you are using a router). Give that a try. If that gets you connected you will have to work backward to discover what was preventing you from connecting to MJ.
Also if you have another machine you can try it on this would be a big trouble shooting aid. If it does the same thing on more than one machine the problem is back in MagicJack's court and there is probably nothing you can do from your end.
Good luck, and let us know what happens next.
PS - "What serial number", you will probably get that response from most of us on this forum. I personally have never heard of this one before, not that it should surprise anyone but I do believe you have found a new glitch.
I believe you are saying that you have not been able to register your MagicJack and you do not have a MJ Phone Number.
Try turning off all your security including opening up a DMZ channel in your router (if you are using a router). Give that a try. If that gets you connected you will have to work backward to discover what was preventing you from connecting to MJ.
Also if you have another machine you can try it on this would be a big trouble shooting aid. If it does the same thing on more than one machine the problem is back in MagicJack's court and there is probably nothing you can do from your end.
Good luck, and let us know what happens next.
PS - "What serial number", you will probably get that response from most of us on this forum. I personally have never heard of this one before, not that it should surprise anyone but I do believe you have found a new glitch.
- George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
Hello , HolmanGT
Yes, your right.
and, No router.
No one near me with cable internet machine I can try.
I tried turn down zone alarm fire wall also , Samething...
When MJ boots up its also has left screen: Action Canceled , Internet Explorer was unable to link to the web page you requested .......?????
Center top screen says : Connect to the internet and double click here - Then Registration page pops up and says "No Serial Number Passed" only .
I use Firefox. I tried starting IE didn't help...
Any other Ideas, Please, Anyone
Thanks !
Yes, your right.
and, No router.
No one near me with cable internet machine I can try.
I tried turn down zone alarm fire wall also , Samething...
When MJ boots up its also has left screen: Action Canceled , Internet Explorer was unable to link to the web page you requested .......?????
Center top screen says : Connect to the internet and double click here - Then Registration page pops up and says "No Serial Number Passed" only .
I use Firefox. I tried starting IE didn't help...
Any other Ideas, Please, Anyone
Thanks !
cowboyk64,
First on the junk in the left pain advertisement window - just ignore that. It has been doing that to a lot of people for a week or two, albeit you won't find any post on it. I was just about to post about it to see if anyone else was seeing this when my Daughter called me on MJ and told me hers was doing the same thing. I would be will to bet it is MagicJack working on the servers in preparation for "Real Advertisements".
Back you you issue, I think the only way you are going to get it fixed is to do a tech Chat and convince them to reset your account and/or there is always the possibility that your MJ device is malfunctioning. But they should be able to diagnose that from the MagicJack end also.
If this is your first go-around with MagicJacks Tech Support the secret is to be relentless. Keep opening up new chat sessions until you get resolution. In your case I would think the resolution is going to be a Reset of your account or a new unit.
Also I believe when dealing with their Tech personnel the use of Buzz words helps them figure out what to do next. I highlighted the words you should use. Also don't use any American slang or humor, it just confuses them and gets them off track. This is not a tech support slam, just a practical approach to talking to non-American people. Hell we don't understand us why should they.
First on the junk in the left pain advertisement window - just ignore that. It has been doing that to a lot of people for a week or two, albeit you won't find any post on it. I was just about to post about it to see if anyone else was seeing this when my Daughter called me on MJ and told me hers was doing the same thing. I would be will to bet it is MagicJack working on the servers in preparation for "Real Advertisements".
Back you you issue, I think the only way you are going to get it fixed is to do a tech Chat and convince them to reset your account and/or there is always the possibility that your MJ device is malfunctioning. But they should be able to diagnose that from the MagicJack end also.
If this is your first go-around with MagicJacks Tech Support the secret is to be relentless. Keep opening up new chat sessions until you get resolution. In your case I would think the resolution is going to be a Reset of your account or a new unit.
Also I believe when dealing with their Tech personnel the use of Buzz words helps them figure out what to do next. I highlighted the words you should use. Also don't use any American slang or humor, it just confuses them and gets them off track. This is not a tech support slam, just a practical approach to talking to non-American people. Hell we don't understand us why should they.
- George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
Yes , Thanks for the info,
I'll that later.- to reset my account and/or there is always the possibility that my MJ device is malfunctioning.
I can't sign in, at MJ web Site so maybe i have no account , I did enter email, password, zip code? or did i put zip in for area code?
Does it ask for Zip code, I never got an phone Number?
I'll that later.- to reset my account and/or there is always the possibility that my MJ device is malfunctioning.
I can't sign in, at MJ web Site so maybe i have no account , I did enter email, password, zip code? or did i put zip in for area code?
Does it ask for Zip code, I never got an phone Number?
cowboyk64 wrote:Yes , Thanks for the info,
I'll that later.- to reset my account and/or there is always the possibility that my MJ device is malfunctioning.
I can't sign in, at MJ web Site so maybe i have no account , I did enter email, password, zip code? or did i put zip in for area code?
Does it ask for Zip code, I never got an phone Number?
Very good, stick with those buzz words and you should be able to get somewhere with them.
On the configuration I believe you enter your ZIP but is was several months back now and I can't remember what I had for breakfast yesterday.
- George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
Get a laugh !!!! mychat
Chat InformationPlease wait for a site operator to respond. 4/06/08
Chat InformationYou are now chatting with 'Ram'
Ram: Hello, how may I help you?
Kenn : Hello, at registration screen says "No Serial Number Passed"
Ram: Click the link below for magicFix:
Ram: http://www.magicjacktv.com/1/magicfix.asp
Kenn : I tryed magic fix and did not help.
Ram: Okay.
Ram: Please unplug your magicjack and plug it back in.
Ram: Let us see if it works.
Kenn : Can you see if I have a Account .
Ram: Okay.
Ram: May I have your email address and complete name for me to check your acoount for you?
Kenn : [email protected] - Kenn
Ram: One moment please...
Ram: I can't find your records here on our database.
Ram: I'm sorry for the inconvenience.
Kenn : I tried to register on sat. Apr. 5 , but got no number, now says "No Serial Number Passed"
Ram: Please unplug your magicjack and plug it back in.
Kenn : Ive tried 10 times in diff usb ports.
Ram: Thank you for hearing that, Ken.
Ram: Please restart your computer so that it will be refresehd. Let us see if it works.
Kenn : Ive tried that many times and did sys restore also, I get the same thing eveytime. says
"No Serial Number Passed"
Kenn : I ve chated with 2 other techs on sat. no one nose what "No Serial Number Passed" means.
Kenn : Could it be bad unit.
Ram: Download and run the Recover Tool from the link below. After running the tool, unplug your magicJack,
wait 15 seconds, and plug it back in.
Ram: http://www.magicjacktv.com/1/site/downl ... _setup.exe
Kenn : I'll try.
Ram: Thank you.
Kenn : Hello, I still get the same message "No Serial Number Passed" on the registration screen.
Ram: I'm sorry for the inconvenience again.
Ram: Please restart your computer so that it will be refreshed.
Ram: Let us see if it works.
Ram: Don't hesitate to chat us back again.
Kenn : Ive tried that many (10) times that is not the problem.
Kenn : Is there any possible way to get this replaced with a new unit .
Ram: Yes, there's a possibility to replace you unit.
Kenn : Please tell me how .
Ram: If for any reason the magicJack does not perform just as we say, you can return it to us during the
first 30-days, and your card will not be charged.
Ram: For replacement, you will need to reorder again at http://www.magicjacktv.com/1/step2.asp
Kenn : i bought it from Ebay seller will not take it a return.
Ram: I'm sorry for hearing that, Kenn.
Ram: Is there anything else I may help you with today?
Kenn : Will you stand behind the product and replace it.
Ram: Yes, if you are able to request for RMA numbers but then you are not the one who purchased online so you
can have a replacement.
Kenn : Sorry I don't under stand , I would like to request a RMA number for exchange.
Ram: To return your magicjack,
Ram: Visit this link http://support.magicjack.com/returns.html
Ram: Select "I want to return my magicJack" from the drop down menu
Ram: In the comments, ask for an "RMA number"
Ram: Press "Submit"
Kenn : Thank You, Very much ! Have A nice Day
Ram: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a
second to answer a one question survey about the service I provided. Please click the "close" button on the top
right of this screen and the survey will appear. Thanks again!
Ram: Have a nice day too.
Ram: Please take a second to answer a one question survey about the service I provided. Please click the "close"
button on the top right of this screen and the survey will appear.
Kenn : Thanks ,Bye Bye.
Chat InformationYou are now chatting with 'Ram'
Ram: Hello, how may I help you?
Kenn : Hello, at registration screen says "No Serial Number Passed"
Ram: Click the link below for magicFix:
Ram: http://www.magicjacktv.com/1/magicfix.asp
Kenn : I tryed magic fix and did not help.
Ram: Okay.
Ram: Please unplug your magicjack and plug it back in.
Ram: Let us see if it works.
Kenn : Can you see if I have a Account .
Ram: Okay.
Ram: May I have your email address and complete name for me to check your acoount for you?
Kenn : [email protected] - Kenn
Ram: One moment please...
Ram: I can't find your records here on our database.
Ram: I'm sorry for the inconvenience.
Kenn : I tried to register on sat. Apr. 5 , but got no number, now says "No Serial Number Passed"
Ram: Please unplug your magicjack and plug it back in.
Kenn : Ive tried 10 times in diff usb ports.
Ram: Thank you for hearing that, Ken.
Ram: Please restart your computer so that it will be refresehd. Let us see if it works.
Kenn : Ive tried that many times and did sys restore also, I get the same thing eveytime. says
"No Serial Number Passed"
Kenn : I ve chated with 2 other techs on sat. no one nose what "No Serial Number Passed" means.
Kenn : Could it be bad unit.
Ram: Download and run the Recover Tool from the link below. After running the tool, unplug your magicJack,
wait 15 seconds, and plug it back in.
Ram: http://www.magicjacktv.com/1/site/downl ... _setup.exe
Kenn : I'll try.
Ram: Thank you.
Kenn : Hello, I still get the same message "No Serial Number Passed" on the registration screen.
Ram: I'm sorry for the inconvenience again.
Ram: Please restart your computer so that it will be refreshed.
Ram: Let us see if it works.
Ram: Don't hesitate to chat us back again.
Kenn : Ive tried that many (10) times that is not the problem.
Kenn : Is there any possible way to get this replaced with a new unit .
Ram: Yes, there's a possibility to replace you unit.
Kenn : Please tell me how .
Ram: If for any reason the magicJack does not perform just as we say, you can return it to us during the
first 30-days, and your card will not be charged.
Ram: For replacement, you will need to reorder again at http://www.magicjacktv.com/1/step2.asp
Kenn : i bought it from Ebay seller will not take it a return.
Ram: I'm sorry for hearing that, Kenn.
Ram: Is there anything else I may help you with today?
Kenn : Will you stand behind the product and replace it.
Ram: Yes, if you are able to request for RMA numbers but then you are not the one who purchased online so you
can have a replacement.
Kenn : Sorry I don't under stand , I would like to request a RMA number for exchange.
Ram: To return your magicjack,
Ram: Visit this link http://support.magicjack.com/returns.html
Ram: Select "I want to return my magicJack" from the drop down menu
Ram: In the comments, ask for an "RMA number"
Ram: Press "Submit"
Kenn : Thank You, Very much ! Have A nice Day
Ram: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a
second to answer a one question survey about the service I provided. Please click the "close" button on the top
right of this screen and the survey will appear. Thanks again!
Ram: Have a nice day too.
Ram: Please take a second to answer a one question survey about the service I provided. Please click the "close"
button on the top right of this screen and the survey will appear.
Kenn : Thanks ,Bye Bye.
Last edited by cowboyk64 on Mon Apr 14, 2008 1:50 am, edited 1 time in total.
-
thirty5tech
- MagicJack User
- Posts: 31
- Joined: Sat Apr 12, 2008 4:59 pm
Re: NEXT
what OS are you running ?cowboyk64 wrote:OK , Ordered and got second MJ ( Dumb Me ! ) and it's doing the same thing
at registration screen says "No Serial Number Passed" even after doing a System Restore and starting from scratch.
Any Ideas .....
is vista, do you have SP1 install ?
Have you disable all your firewall ?
have you disconnected your router and connect directly to the modem ?
is your computer infected with sometype of spyware and or virus that keeps your internet connection from doing it's job ?
answeres this question and I will be gladly to help you out.
Hello,
I'm using XP ,sp2, with Zone Alarm, I did turn it off and Windows wall also.
I have no router.
"is your computer infected with sometype of spyware and or virus that keeps your internet connection from doing it's job" ?
How would I know that , my anti spy and virus never finds any thing. I do use Firefox ?
OK .
I'm using XP ,sp2, with Zone Alarm, I did turn it off and Windows wall also.
I have no router.
"is your computer infected with sometype of spyware and or virus that keeps your internet connection from doing it's job" ?
How would I know that , my anti spy and virus never finds any thing. I do use Firefox ?
OK .
...IT WORKS ... This Unofficial Forum has the magic !!!
...IT WORKS ... 
This Forum has the magic !!!
It was my IE setting.
From ... LikeMagic
Can you use Internet Explorer (IE) to visit web sites? Any issue with IE in general? Java not running correctly, etc? If IE is not working properly then it will not allow MagicJack software to connect to the internet to register/download updates/provision itself. This seems to be your issue.
In IE's Tools/Internet Options:
- tab Privacy: what setting is it set at? Low, Medium, Medium-High, High, Block-All-Cookies? You should set this at Medium or Low. Also "Block pop-ups" should be unchecked as well.
- tab Connections/LAN Settings: there should be NO check marks in this screen.
Thanks to : Forum Member : LikeMagic
This Forum has the magic !!!It was my IE setting.
From ... LikeMagic
Can you use Internet Explorer (IE) to visit web sites? Any issue with IE in general? Java not running correctly, etc? If IE is not working properly then it will not allow MagicJack software to connect to the internet to register/download updates/provision itself. This seems to be your issue.
In IE's Tools/Internet Options:
- tab Privacy: what setting is it set at? Low, Medium, Medium-High, High, Block-All-Cookies? You should set this at Medium or Low. Also "Block pop-ups" should be unchecked as well.
- tab Connections/LAN Settings: there should be NO check marks in this screen.
Thanks to : Forum Member : LikeMagic