Phone does not work when plugged into MJ

[peg110]

So My MagicJack worked pretty much as I expected when I bought it several years ago. I do not use it as my primary phone, however, I do like to use it to make long distance calls or for when I don't want to use my primary phone number when signing up for various things (You know... To keep the telemarketers at bay).

Anyway, I haven't really had a phone hooked up to my MagicJack for a while (Recently moved, just haven't gotten around to it), however when I did finally get the phone hooked up to it, it didn't seem to work. The MagicJack does seem to work through the PC however.

I wouldn't be too upset, except for the fact that the last time I renewed the service (2 years ago) I renewed it for 5 years (as this was an option).

What I want to know is if there is a problem with my device (hardware) can I transfer my number and service to a new device?

If the problem is with the software (and I have done the updates) what are my options.

Any help is greatly appreciated.

Thanks.