Everyone, read this thread and see the kind of support magic jack users get when they purchase magic jack... The lack of customer service and support is unacceptable. THIS POST WILL GO ON ALL PUBLIC SITES..
I am getting a new service provider!
You are now chatting with 'Laura'
Your Issue ID for this chat is LTK554019629056X
Laura: Hello, how may I help you?
Me: Hi Laura, I have a problem adding international credit to my magic jack number XXXXXXXX.
Me: I get the following error message when I try to submit a payment of $40. log_id (73364445): ORA-20099: Too Many ACTIVE Credit Cards (oracle_magicjack:live)
Laura: Thank you.
Laura: Please wait while I check that for you
Me: I was on a chat with a support rep from magic jack earlier in the week and was told that it would be fixed. still nothing. I need to make an international call right now and i cant.
Me: please resolve this issue for me..
Laura: Thank you.
Laura: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Me: thanks
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Mason'
Your Issue ID for this chat is LTK554019629056X
Mason: Hello. My name is Mason. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Me: ok
Mason: Thank you for patiently waiting.
Mason: Glad you chatted in, Dragan, I will be assisting you today.
Mason: So you still did not receive any email from our end regarding your credit card on file, correct?
Me: no nothing
Me: I need this problem resolved right away. I have to make international calls today and i cant
Mason: Okay, are you able to hold while I check on your report here in our end?
Me: please assist me with this problem
Me: yes
Mason: One moment please...
Mason: Thank you for waiting.
Mason: I apologize for the very long delay, it seems that our engineers are still working on your email and will be sending you an update hopefully within 24 hours. I understand that this has taken too long to be resolved and it is very frustrating on your part. But please do not worry for I will make sure that this problem of yours will be fixed as soon as possible.
Mason: I will do everything that I can to get this done within 24 hours.
ME: Thanks buts that just too late for me, i cannot wait 24 hours. I have to make an international call within the next hour. With that said, can add 10 dollars of credit to my number so for the inconvenience that magicjack has caused me as I made this request with your staff over 48 hours ago?
Mason: I'm sorry for the delay. I'll be right with you.
Mason: Okay, I will inform them about your request.
ME: Thank you, im standing my
ME: by*
Mason: One moment please...
Mason: Thank you for patiently waiting.
Mason: Okay, they will be checking on your request and will update you as soon as possible.
Mason: Is there anything else I may help you with today?
Me: Yes im waiting for you to respond with an update
Mason: Okay, please do wait for the email update that they will be sending within 24 hours.
Me: Mason this is crazy! you guys do not give a shit about your customers! I will posting this chat all over public forums and magicjack sites to show everyone how magic customer take care of their users.
Mason: I have already provided you all the information that you need, I may need to end this chat now.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
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IS THIS THE TYPE OF SERVICE MAGIC JACK USERS GET???
Moderators: Bill Smith, Pilot
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notthatimpressedbymj
- MagicJack Newbie
- Posts: 7
- Joined: Sun Jan 29, 2012 11:58 pm