New Customer Dis-Service "is here"!

[MikeLynch]

https://service.liveperson.net/hc/61732 ... stChatURL=
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You are now chatting with 'Steph'
Your Issue ID for this chat is LTK554020134399X
Mike Lynch: Please cancel this Order TS14399769.
Steph: Thank you for waiting. I'll be with you in just a moment.
Mike Lynch: OK!
Steph: I'm sorry for the delay. I'll be right with you.
Steph: Please wait while I check that for you
Mike Lynch: OK!
Steph: I will be right with you.
Mike Lynch: What did you find? Did you Cancel it?
Mike Lynch: The hour to Cancel is almost up. What is happening?
Steph: I will be right with you.
Mike Lynch: Steph, This is beginning to appear like Internet Fraud! I do not believe you are really looking for this Order nor a real person. I believe you are some robotic system responding to waste time to cause the Cancellation Hour to expire. Is this true?
Mike Lynch: Steph,
Mike Lynch: Please send me a copy of this Chat for my documentation purposes.
Steph: May i have the last 4 digit and the zip code of your credit card.
Mike Lynch: Yes, 0245 - 33764
Steph: Thanks
Steph: Please wait while I check that for you
Mike Lynch: OK!
Steph: Thank you for waiting. I'll be with you in just a moment.
Steph: I'm sorry for the delay. I'll be right with you.
Mike Lynch: Steph, I'll wait however, I will be calling my Credit Card Provider to Issue a Charge Back for this Order and Posting Negative Feedback with regard to the Product and the Service. I do not know your work load but this Chat is so old and long for a simple request that any Credit Card Provider will happily refuse payment.
Steph: I have tried checking here,but i cannot access to your order.
Steph: Can you please double check the last 4 digit of your credit card?
Mike Lynch: Sure, 0245!
Mike Lynch: Steph, Give me a minute, I'm on the phone with the 24 Hour Visa Line contesting this Order. Perhaps they will have a question for you. Hold on.
Steph: I will be right with you.
Steph: I'm sorry for the delay. I'll be right with you.
Steph: Thank you for waiting. I'll be with you in just a moment.
Steph: I will be right with you.
Mike Lynch: Steph, It appears that you will not help me Cancel this Order. Visa explained that you have already Billed my Account. Once it Posts, I'll be disputing it. I'll start Posting the Negative Feedback where ever I can on the Net. Thanks again for trying. If I were you I would start looking for a new Job as MJ appears to be a very disreputable company.
Steph: I'm sorry for the delay. I'll be right with you.
Steph: Thank you for waiting. I'll be with you in just a moment.
Mike Lynch: I just Posted my first WWW Negative Feedback! Sorry for the delay, I'm Posting others as I wait.
Steph: I'm sorry for the delay. I'll be right with you.
Steph: I will be right with you.
Steph: Thank you for waiting. I'll be with you in just a moment.
Mike Lynch: Just Posted my third Negative Feedback to the WWW. Keep trying to Cancel the Order. I'll continue to Post as I wait.
Steph: Thank you for waiting. I'll be with you in just a moment.
Steph: I want to make sure if that 4 digit of your dredit card is correct Mike?
Mike Lynch: This is a Joke right? You have the Order Nomber and the Order Number has the Last Four, tilt, try again, 0245.
Steph: Let me check it for you again.
Mike Lynch: Steph, I just Posted on a Magic Jack Corporate Site, YES! This is a great game and I really like it. Keep trying while I do my thing, if nothing else, this is costing Magic Jack time and reputation and also making your Operator name "World Famous". Way to go.
Steph: I'm sorry for the delay. I'll be right with you.
Steph: may i have the e a mail address and phone number to that order?
Mike Lynch: No, I do not want to be harassed by Magic Jack or you!
Steph: I will be right with you.
Mike Lynch: ok!
Steph: I'm sorry for the delay. I'll be right with you.
Steph: Thank you for waiting. I'll be with you in just a moment.
Steph: Please wait while I check that for you
Steph: again.
Steph: sorry mike to let you wait longer. i already found your order here now.
Steph: i'm checking it now. are you still there?
Mike Lynch: Great, while you were doing that, I was able to Post on the Wal-Mart Site and am trying to Post on Radio Shack also.
Steph: i understand Mike.
Steph: to confirm do you want to cancel it now, right mike?
Mike Lynch: YES!
Steph: ok Mike, please hold as i cancel it for you.
Mike Lynch: OK!
Steph: Mike, your Order number TS14399769 is already cancelled as what you want me to do. That order includes MJ plus $34.95 with regulatory fee and standard shipping.
Mike Lynch: Thank you for your help. Best regards, Mike Lynch
Steph: thank too Mike
Steph: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
Steph: God Bless Mike. and have a Nice Day.
Steph: Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

Hard copy of the Chat never arrived but I did a rolling cut and paste so there you have it! Anything to prevent an Order Cancellation.

[tjhebert1985]

Woooow. This is why I love Wells Fargo! I had a similar issue, and when I called Wells Fargo, I shared the chat log; Wells Fargo shut down any and all magicJack charges.