Having trouble with initial set up

Having issues with your magicJack? Post here, and we'll try to help you out!

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clytiescotland
MagicJack Newbie
Posts: 1
Joined: Sun Jan 15, 2012 4:45 pm

Having trouble with initial set up

Post by clytiescotland »

I have been able to register the magic jack online. n I have plugged it into the computer, I have plugged it into the jack, without success, what am I missing?

Confused?????
mwCT
MagicJack Contributor
Posts: 58
Joined: Tue Dec 20, 2011 9:10 am

Having trouble with initial set up

Post by mwCT »

If I understand correctly, you have an MJ (not MJ+). You logged on on your PC as an administrator and plugged it into a USB port, and went through MJ registration. Now you are registered.

Is the softphone is up and running?

OBTW, what OS are your running? Router? Personal firewall?
R/mw
bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Re: Having trouble with initial set up

Post by bitstopjoe »

clytiescotland wrote:I have been able to register the magic jack online. n I have plugged it into the computer, I have plugged it into the jack, without success, what am I missing?

Confused?????
Into the jack??? I "assume" you mean into the phone wall jack? If so you FIRST have to disconnect the TelCO from your box outside or you will fry your MJ. If that is not what you meant then you have to plug a phone ( be it corded or cordless into that jack on your MJ)
Repost again what you have done in more detail as we do not have enough info to help you.
Joe Sica
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mjplus2000
Dan isn't smart enough to hire me
Posts: 131
Joined: Wed Jan 04, 2012 12:00 pm

Re: Having trouble with initial set up

Post by mjplus2000 »

clytiescotland wrote:I have been able to register the magic jack online. n I have plugged it into the computer, I have plugged it into the jack, without success, what am I missing?

Confused?????
Probably one of the most detailed posts/questions I've ever seen on this forum. C'mon Joe.......you're just holding out. 8)
bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Post by bitstopjoe »

HA!!!!!!!!!!!!!!!!! yep you caught me... Damn.............. :)
Joe Sica
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