magic jack plus trial problem

dude4 · Post by **dude4** » Sat Jan 28, 2012 1:45 pm

im from canada and I ordered my magic jack plus trial on Dec 7th and canceled on the 5th of January(or atleast thought i did) because january 9th charges showed
and me being a idiot didnt grab the issue ID from when i canceled

the only shipping activity there is is
Processed through USPS MIAMI FL 33112 12/15/11 6:56am
Sort Facility

Processed through USPS MIAMI FL 33112 12/11/11 6:30am
Sort Facility

so ive tried to talking to them and every time the agents can't help me and eventually "transferring you to one of our top 10% agents as rated by our customers."
then those people gather up all the same info and make some B.S excuse like our billing dept will be getting a hold of you soon etc.

Im just not sure what to do, i want them to either ship me the item or refund my freaking money this is ridiculous

Post by **laserjobs** » Sat Jan 28, 2012 2:04 pm

Cha cha cha..... CHARGEBACK!!!

Call your credit card company and refuse the charges. Then if they show up in the mail don't open them and write "return to sender" and dump them in the mailbox.

shushwap · Post by **shushwap** » Sat Jan 28, 2012 10:05 pm

It should have been there by now... I know things can get held up at Canada customs for weeks... I have had things sit at customs for 3 weeks...