Vonage blocking calls to MJ.......?????

[alcheringa]

I was a Vonage customer for many years and recently switched to MJ+.
I ported my Vonage number to MJ+.
Now, my number is blocked for Vonage callers.
(I kept my old MJ activated and had no problems)
They get a message that MJ+ call can't be completed and the MJ+ ad runs.

Has anyone else experienced this problem?

How do I get Vonage, or MJ, to unblock my ported number for Vonage customers?

[Matt9876]

It's MagicJack blocking the call,but it's only supposed to happen to incoming calls that lack caller ID information.

[alcheringa]

MY MJ has caller ID
I IM'd MJ tech suport and they claimed that the problem was not on their end

I reported to Vonage and I was an old Vonage customer who ported V number over to MJ. V claimed that my number was not in their data base and that thy were not blocking my number

Have tried incoming calls from several Vonage units, but none complete

Outgoing calls from MJ to V no problem

[alcheringa]

Vonage calls go to my other MJ number, no problem.

The problem seems to be the Vonage number that I had ported to new MJ+

Vonage claims that they are not blocking and my original V number has been removed from their data base.

MJ claims that the problem is not on their end.

What to do?

[alcheringa]

Finally got it sorted out with tech support chat and about three hours of fiddling around....
They had me add ports and 4 servers to my list, that did not seem to solve the problem so the agent turned it over to the engineers.

So, now, finally, I am able to receive calls from Vonage callers to my MJ+ Vonage ported number.

It took some time and persistence, but now it is finally working

Thank you MJ techs.

[alcheringa]

I lied it is not receiving call from Vonage customers again...........lasted 5 days