area codes that will not accept magicjack

arocohunter · Post by **arocohunter** » Mon Feb 06, 2012 6:57 pm

I try to dial area code 907 which is Alaska and each time I get a busy signal both to a land line and to a cell phone. For a while the cell number would go through but when I talked to MagicJack even that went away.

What is going on.

bitstopjoe · Post by **bitstopjoe** » Mon Feb 06, 2012 7:03 pm

WOW I guess you are new to the MJ game. MJ has blocked the WHOLE state of Alaska.
Some rural Telcos charge more than MJ is willing to pay in termination fees. So MJ decided to block those numbers, including the whole state of Alaska.
You can get a FREE Google Voice number and use it to call Alaska and then ring your MJ number.

arocohunter · Post by **arocohunter** » Mon Feb 06, 2012 8:42 pm

Thanks for the info. You are correct we just got our Magicjack a couple of weeks ago and are just now discovering how it works.

bitstopjoe · Post by **bitstopjoe** » Tue Feb 07, 2012 6:41 am

Shame they dont tell you these things before you buy, especially on their infomercial..

arocohunter · Post by **arocohunter** » Tue Feb 07, 2012 11:27 am

When we first got MJ we could call our daughters cell phone which was area code 907 but couldn't dial her land line. So contacted MJ to find out why guess what now we can't call her cell number either. They were also suppose to send us an e-mail explaining the problem. Guess what no e-mail either.

I'm getting the feeling this is kind of a rinky dink outfit. Wondering if it would be worth while to go after them through the FCC.

rwslippey · Post by **rwslippey** » Tue Feb 07, 2012 12:05 pm

I would go for the FCC complaint...

I'm about to file a BBB complaint as well. Magic Jack is seriously disrespecting their customers. They've got a great product and a great service but this company is just causing me more problems than good.

I just filed a complain about my issue. I call my line from a cell number or a business number and I either get a message about the carrier routing the call improperly or that my number is not in service...
And this is my business number.... no wonder the phone never rings! nobody can get through!

As for customer support they disconnected me after telling me that it wasn't their fault....

Good luck...

rexlan · Post by **rexlan** » Fri Feb 10, 2012 5:04 pm

Wasting your time with FCC, BBB, etc. and Magic Jack IMO.

I lived in AK for 38 years and there are no issues with the phones. Calls are not expensive so this whole issue is MJ.

I switched to NetTalk and no longer need the computer OR have any areas I can not call. About the same cost now as well.

GuyOnTheAir · Post by **GuyOnTheAir** » Wed Feb 29, 2012 2:00 pm

Interesting, I got this note this morning from the people at FreeConferenceCall.com who I'd complained had their numbers blocked. Does it mean anything?

One of the fundamental conditions of providing telecommunications service in the United States is that calls, whether from a landline phone, a cellphone or an online service, must be completed. Every telecommunications company has not always implemented this condition.

As a result, the Federal Communications Commission (FCC) recently issued a Declaratory Ruling clarifying that blocking, reducing, or restricting telephone traffic is prohibited. This ruling was issued in response to complaints about call completion and service quality on long distance calls to certain areas-including some areas where FreeConferenceCall.com has placed its conference bridges.

It is important to note that a Declaratory Ruling emphasizes current law and regulation-in case, the fundamental condition of connectivity. It is NOT a new policy.

In addition to phone carriers, the FCC reiterates that the prohibition on call blocking also applies to Voice over Protocol (VOIP) (such as Google Voice, Magic Jack, Vonage, etc…) traffic. The FCC clarifies that these call blocking practices are a violation of Section 201 of the 1996 Telecommunications Act.

A carrier or VoIP provider is in violation if it knows or should know that it is providing degraded service (including call blocking) to certain areas and fails to correct the problem. The FCC further clarifies that it also might be a violation to play a false intercept message stating the call cannot be completed as dialed because the number is out of service or not reachable when that number is functioning. Practices that deceive or mislead customers are also in violations.

The FCC enforcement action on these violations can result in penalties up to $150,000 for EACH violation, and up to 1.5 million for a single act or failure to act.

For more information on the FCC ruling, click here;

http://www.fcc.gov/document/wcb-issues- ... ion-issues

black_icon · Post by **black_icon** » Wed Feb 29, 2012 7:06 pm

bitstopjoe wrote:WOW I guess you are new to the MJ game. MJ has blocked the WHOLE state of Alaska.
Some rural Telcos charge more than MJ is willing to pay in termination fees. So MJ decided to block those numbers, including the whole state of Alaska.
You can get a FREE Google Voice number and use it to call Alaska and then ring your MJ number.

I think what I've read before is the opposite idea. If I'm not mistaken, it's the carrier lines from state Alaska who blocked the MJ from their system and NOT the MJ. I'm not 100% sure though. Corrections are very much welcome.

GuyOnTheAir · Post by **GuyOnTheAir** » Thu Mar 01, 2012 12:48 am

As far as I'm aware, there would be no reason for Alaska state telecom to block incoming calls to their subscribers. The telecom would WANT incoming calls, as they then have to be compensated for completing them. It would be the party making the calls, in this case, mJ, who would block, because they don't want to complete calls at a higher rate than other parts of the US.

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area codes that will not accept magicjack

area codes that will not accept magicjack

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