MJ+ Started dropping calls with Router, but not with PC

OnTheFritz · Post by **OnTheFritz** » Sat Mar 03, 2012 3:48 pm

I've had MJ+ for three months. I've had it connected directly to the router via ethernet. It's worked perfectly. A few days ago, it started dropping calls after a few minutes of talking. It works fine when plugged directly into the PC, but now I have to keep the PC on.

I tried the software upgrade. I switched the ethernet cable. I restarted the modem/router etc. I doubt it's the router settings since it worked fine for months.

Anyone have any ideas?

Thanks,

OnTheFritz · Post by **OnTheFritz** » Sat Mar 03, 2012 11:01 pm

This seemed to work for a 30 minute call at least.

Unplug the MJ+

Uninstall the software with:

http://upgrades.talk4free.com/tools/mjRemover.exe

Plug it back into the PC. Let it install again.

Run the upgrade with this:

http://upgrades.magicjack.com/upgrade/m ... kSetup.exe

Hook it back into the network.

I'll post again to let you know how it goes.

shleets · Post by **shleets** » Sun Mar 04, 2012 2:26 pm

Please do I have been having alot of dropped calls thru the router. I have moved it to the PC and seems to be stable. While it was in the router the calls would intermittently drop after 5 to 10 minutes.

OnTheFritz · Post by **OnTheFritz** » Sun Mar 04, 2012 9:05 pm

It worked perfectly all day today. No dropped calls and it's on the network hooked into the router via ethernet. I bet they did something with their servers and that you needed to upgrade it to match what they did and keep it stable.

profster · Post by **profster** » Mon Mar 05, 2012 6:48 pm

My MJPlus is dropping calls as well. Tried the update method still the same.

OnTheFritz · Post by **OnTheFritz** » Thu Mar 08, 2012 9:22 pm

My problems came back too. I'm still looking for answers. I don't want to run a computer all day to run magic jack.

shleets · Post by **shleets** » Fri Mar 09, 2012 12:45 am

Not ready for dependable router support. Run on a pc for dependability. The world's larget VoIP system run on servers why should this be any different. Buy the original MJ and not waste your money on MJ+..

OnTheFritz · Post by **OnTheFritz** » Sat Mar 10, 2012 8:42 pm

I managed to stay connected for a 40 min call today by disabling the firewall and adding 192.168.2.5 to the DMZ in the router settings. I'll try to turn the firewall back on and see.

mkretired · Post by **mkretired** » Wed Mar 14, 2012 7:50 pm

tried your fix of deleting the software and running the upgrade on the 3rd of march and as of today the 14th mj+ has been running great. longest call 45 min. with no dropped calls. did change old dynex router with Cisco
wireless Valet ($26 at walmart) everything else was left the same. thanks

kito0t · Post by **kito0t** » Thu Mar 29, 2012 6:40 am

set DMZ on your router or add 5060 and 5070 on portforwarding

molodyets · Post by **molodyets** » Tue Apr 10, 2012 11:07 am

I too had an old MJ and when the MJ Plus came out I bought one, because I liked the fact it didn't need a computer running. It seemed to work OK at first and then about the 2nd or 3rd week in February 2012 it started dropping calls. The problem got very bad, so bad that using the MJ Plus was problematical. I am using (or was using a Linksys WRT54GS with firmware 1.52.8. I tried EVERYTHING. I tried the "port forwarding" thing, I tried setting up a "DMZ", I tried monkeying with the static IP setup info on the my.magicjack.com web site, and I tried establishing a static IP address for the MJ Plus, and every combination of the above, and NOTHING HELPED. So on a lark I thought, let me try another router. So I attached the MJ Plus to a Netgear WGR614 V4 - lo and behold, it worked MUCH MUCH better. In fact after about a week now, I have only had one dropped call and that was talking to somebody on a cell phone that may have had bad signal. So I am very hopeful this problem has for me at least been largely solved. I read somewhere that the WRT54GS has two problems: (1) there is a bug in the SIP implementation in some of the routers (depending on serial number) and (2) some of the routers are "neutered" meaning they have less memory in them (again depending on the serial number). I researched and mine is a "neutered" WRT54GS so that may have something to do with it. I should add my WRT54GS worked absolutely flawlessly with EVERYTHING except my MJ Plus - no other problems and speed and range was quite good. So there you have it - my experience anyway. Good luck. Molodyets in CA

omgpwnd · Post by **omgpwnd** » Tue Apr 17, 2012 3:38 am

I have MagicJack Plus, attached to my router instead of my computer, and it would disconnect all my calls. I followed this recommendation, PLUS added the ports, hooked it back up to the router, and it WORKS now! It's been 2 days, and I've had 3 long calls, one over an hour, and two over 30 mins, with no more disconnects at all. Thank you all for your help - I was getting frustrated - now I'm happy =)

OnTheFritz wrote:This seemed to work for a 30 minute call at least.

Unplug the MJ+

Uninstall the software with:

http://upgrades.talk4free.com/tools/mjRemover.exe

Plug it back into the PC. Let it install again.

Run the upgrade with this:

http://upgrades.magicjack.com/upgrade/m ... kSetup.exe

Hook it back into the network.

I'll post again to let you know how it goes.

2guntom · Post by **2guntom** » Tue Apr 24, 2012 9:21 pm

It is interesting that service was good for several months, then it starts dropping calls.

Mine is not an isolated incident as I see by the posts.

I made the mistake of trying the Live Chat support (3 hours of my life I can't get back...)

They guided me through the port thing-
5060
5070
49152
65525

They also guided me through the "software update".

The port deal didn't change or help anything.

I don't know if the software update did anything or not because I have never used it on a pc nor do I intend to. I did notice reduced audio levels when mj+ was attached to the pc. My original mj had weak audio (different pc) that's why I wanted to try the +.

I did conduct a test. I hooked the mj+ straight to the modem and it did a 15 minute call w/o dropping.

So, where do we find the list of hacks for routers?

I saw the post about neutered routers, how do we know which routers are good, and which ones aren't?

- -

omgpwnd · Post by **omgpwnd** » Tue Apr 24, 2012 11:11 pm

Okay, I'm back. The problem was solve for a few days, then started having disconnects. Reset my router, and that helped for a couple days, then once again happened. Hmmm. =/

At least it's better than it used to be, which was constant and consistent disconnects. I'll keep trying I suppose? lol

profster · Post by **profster** » Wed Apr 25, 2012 9:16 am

I went at the support folks about the fact that i'm not the only one having the problem with dropped calls. Because it works fine attached to the computer, they are saying that it is our routers that are the problem. I said that it is funny that most routers are doing the same thing. There is no answer on their part. I think they have done something at their end and unless hundreds and hundreds of people go to them with the problem, it will never be addressed. It worked fine for me up until early in February and then started dropping calls.

2guntom · Post by **2guntom** » Wed Apr 25, 2012 9:32 am

profster wrote:I went at the support folks about the fact that i'm not the only one having the problem with dropped calls... It worked fine for me up until early in February and then started dropping calls.

Exactly.

Why WAS it fine, but now it's not?

Something changed obviously.

Interestingly enough

http://www.phoneservicesupport.com/magi ... html#78228

I did the DMZ, QoS, and port thing yesterday. After all that, I made a 37 minute test call without it dropping.

But, will it last?

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